Q&A Hero

Q: Futurekids is a Los Angeles-based educational technology firm that provides professional development training for teachers. What is a benefit that Futurekids' clients are likely to experience? a. The trainers will be very familiar with the firm and its work environment. b. Course content is developed to meet the specific needs of the individual client. c. Professional trainers are skilled and highly qualified, providing a high-quality product. d. Outsourced training is likely to be much less expensive than comparable in-house training. e. Clients will have the maximum flexibility in scheduling the training.

Q: Which of the following is not a guideline for an overhead presentation? a. Have a clear outline of your presentation b. Make sure everyone can see your presentation from where they are sitting c. Read each bullet point exactly as written d. Point at the transparency to emphasize a point, not at the screen.

Q: Which of the following is not a guideline for an effective overhead presentation? a. Present one major idea on each slide b. Assume that the equipment will work when you start c. Make your slides interesting - use color and images d. Make your letters large enough to read

Q: Which selection criteria more directly relate to specific qualifications and capabilities of an individual to perform a specific job? a. Competencies and experience b. Skills and education c. Abilities and competencies d. Experience and education e. Skills and abilities

Q: CBT stands for:a. Company based training b. Census bureau training c. Computer based trainingd. Company bureaucrat training

Q: An organizational recruiter tells prospective recruits that her company is active in environmental affairs. What is the recruiter doing? a. Encouraging recycling by recruits b. Signaling organizational values to improve fit c. Giving a realistic job preview to recruits d. Communicating the organization's strict environmental policies e. Warning new recruits that they will be required to perform community service as part of their jobs

Q: A truck driving certification is an example of which of the following basic selection criteria? a. Education b. Competencies c. Experience d. Skills e. Abilities

Q: The physical environment of a training program: a. Does not matter - people can learn anywhere b. Should be designed to enhance learning c. Is usually left up to the Hotel d. Is always determined by top management

Q: The number years spent working in a profession is an example of which of the following basic selection criteria? a. Education b. Competencies c. Experience d. Skills e. Abilities

Q: What is true about Outdoor training?a. Results of effectiveness are mixed b. It always works c. It is all games not trainingd. It has not been used since World War II

Q: Outdoor training includes: a. Low ropes courses b. High ropes activities c. Wilderness adventures d. All of the above

Q: Kraft Foods, which makes and distributes grocery products, uses online recruiting for sales personnel. On its website, Kraft says, "A Sales Representative distributes, sells, and promotes Kraft products. You are the primary link with retail customers and consumers. You execute company promotions, meet inventory needs, and monitor the competition within your region. Most of your time is spent problem solving with your customer to create a win-win solution." Which of the following goals of recruiting is Kraft trying to meet with this statement? a. Ensuring that applicants are qualified b. Selecting the best applicants for the job c. Providing an honest assessment of the job d. Generating fine distinctions between applicants e. Keeping the applicant pool at a reasonable size

Q: Behavior modeling does not include: a. Observing a model of performance b. Discussing the model c. Practicing the behavior d. Listening to a lecture on how to do something

Q: Judd is a human resource manager responsible for creating a pool of qualified applicants from which his employer can choose. Judd is involved in human resource a. alternative work arrangements. b. recruiting. c. selecting. d. planning. e. training.

Q: Which of the following statements would be MOST appropriate as part of a realistic job preview for the job of restaurant waiter? a. Exciting opportunity to learn skills that enable you to quickly start your own profitable business. b. Hazardous exposure to dangerous chemicals and sharp equipment. c. You will have considerable autonomy and responsibility when performing your duties outside of the organization. d. You will spend much of your work day on your feet. e. Chance to network with wealthy individuals and make valuable contacts for professional positions.

Q: A problem with role plays is: a. They take too much time b. Role players take them too seriously c. They may be viewed as fun and not transfer to work d. They are too difficult to develop

Q: Role plays are most effective when they include:a. A feedback session after the role play b. Only experienced managers c. Only inexperienced traineesd. Females and minorities

Q: Which of the following would be considered an important organizational goal in recruiting efforts? a. Attract as many applicants as possible for a job. b. Attract one or two highly qualified applicants for a job. c. Use the recruiting process to explicitly differentiate among applicants. d. Optimize the size of the pool of qualified applicants. e. Make the job opening sound as challenging as possible to the applicants.

Q: An In-basket exercise is designed to: a. Test what the trainees already know b. Assess the trainee's ability to establish priorities c. Evaluate the training program d. Assess the learning gap before training

Q: Which of the following errors is related to the initial meeting that occurs between an interviewer and interviewee? a. First impression b. Contrast c. Similarity d. Nonrelevancy e. Inadequate knowledge of the job

Q: The case study approach is often criticized because it can:a. Cause group think b. Cause the trainees to be actively engaged c. Be based on real situationsd. Take too much valuable lecture time

Q: A realistic job preview is a. a description of the actual nature of a job and its working conditions. b. similar to an internship. c. useful for attracting top candidates by presenting a job as exciting and glamorous. d. a probationary work period. e. the opportunity for a job applicant to perform a job in advance of accepting it.

Q: Experiential learning is:a. Active learning - it engages the trainee b. Passive learning - sit and listen c. OJT with no training providedd. Passive - take notes and keep quiet

Q: Which external recruitment technique is typically targeted toward higher-level positions? a. Public employment agencies b. Headhunters c. Advertisements d. Private employment agencies e. College placement offices

Q: Experiential training methods include all of the following except:a. Case studies b. Role Play c. Seeing a videod. Management games

Q: Which of the following external recruiting techniques is MOST associated with the goal of finding jobs for unemployed individuals? a. Public employment agencies b. Private employment agencies c. Executive search firms d. College placement offices e. Job postings

Q: Which of the following is not a primary category of classroom training?a. Job instructional training b. Lecture c. Audiovisual methodsd. Discussion

Q: Bob has worked for a local hotel for nearly three years and is interested in advancing his career in the organization. He notices one day on the bulletin board that a promotion opportunity in his work group is available, so he decides to apply for the position. What type of recruiting method was used? a. Referral b. Job posting c. Direct applicant d. College recruit e. Word-of-mouth recruit

Q: JIT stands for:a. Just in time training b. Just intuition training c. Job intuition trainingd. Job instruction training

Q: If an organization wants to assess whether an applicant can actually perform a particular job, which selection technique would BEST provide this assessment? a. Employment test b. Cognitive ability test c. Integrity test d. Work simulation e. Structured interview

Q: Mentoring involves:a. The learner and his/her supervisor b. A classroom setting c. A form of OJTd. A senior executive

Q: In Spring 2003, the Seattle Mariners baseball team hired hitter Raul Ibanez. Which type of employment test would be most likely to establish Ibanez's qualifications for this position? a. A psychomotor ability test b. A cognitive ability test c. An intelligence test d. A personality test e. An integrity test

Q: Coaching typically involves:a. The learner and his/her supervisor b. A classroom setting c. A form of OJTd. A senior executive

Q: At which step in the selection process is information gathered about the candidates? a. Step one b. Step two c. Step three d. Step four e. Step five

Q: Job rotation is frequently used to train:a. highly skilled production workers b. first-level managers c. top executivesd. workers with limited skills

Q: Alan frequently attends professional presentations and training seminars at his work location. At one of these presentations, it was announced that a new supervisory position in Alan's department was about to be created and that there would be a formal external search. Which recruiting method was used? a. Direct application b. Job posting c. Advertisements d. Word of mouth e. Supervisory recommendation

Q: What is probably the MOST common method organizations use for internal recruiting? a. Referrals b. Job posting c. Union halls d. Walk-in applicants e. Supervisory recommendations

Q: In Job Instruction Training, which of the following steps is not part of the process?a. always have a video ready b. show the behavior c. motivate the traineed. let the trainee practice

Q: Which of the following would be considered an advantage of external recruiting? a. It may stifle creativity and new ideas in the organization. b. It can cause the ripple effect. c. It may damage existing employees' motivation. d. It can enhance organizational vitality and innovation. e. It sustains the existing organizational culture.

Q: Which of the following is true about on the job training (OJT): a. It is rarely used b. It involves going to an off- work location c. It is done only by professional trainers d. It involves training at a trainees regular work station

Q: The second step in the selection process is to a. generate a pool of qualified applicants. b. gather information about the pool of qualified applicants. c. evaluate the qualifications of each applicant. d. make a decision regarding who is the best fit for a job. e. extend a job offer to an applicant.

Q: The physical environment is very important in supporting a learning process. Which is NOT a factor of the physical environment?a. seating b. comfort, well being c. food, cateringd. physical distraction

Q: Which of the following would NOT be considered an advantage of internal recruiting? a. It motivates existing employees to perform. b. It provides advancement opportunities to existing employees. c. It sustains organizational knowledge. d. It provides a strong force for cultural change. e. It prevents the ripple effect.

Q: The use of internal computer networks for training purposes is known asa. intranet based training b. computer based training c. e-learningd. e-education

Q: Ruth has been put in charge of assessing her firm's training and development needs. Which activity would NOT be a part of Ruth's job? a. Conducting a needs analysis b. Doing a workforce analysis c. Setting training program goals d. Choosing to conduct training in-house or through outsourcing e. Determining training program content

Q: A simulation requiring participants to set priorities and make management decisions is called:a. case study b. scenario study c. behavioral modelingd. an in-basket exercise

Q: Which of the following would NOT be considered a traditional development activity? a. Teaching a problem-solving seminar for managers b. Requiring managers to take a time-management course c. Meeting with managers to inform them about overall organizational functions and strategies d. Teaching managers how to use a new management information system being implemented e. Conducting a class for managers on motivational theories and techniques

Q: When properly done the lecture method can be an effective way to facilitate the transfer of: a. New skills b. Using a computer program c. Factual information d. Lecture doesn't work well for any of the above

Q: The question "Can you tell me about your most recent experience in a positive customer situation?" is an example of a:a. a direct question b. a reflective question c. an open-ended questiond. a situational question

Q: The Hu Dong Zhong Hua Shipbuilding Group of Shanghai offers its line workers courses tailored to specific job skills. Hu Dong Zhong Hua is offering a. motivation. b. learning theory. c. development. d. training. e. orientation.

Q: Sally's boss Kim had to choose which workers to lay off. Sally felt that Kim did not handle the situation professionally because she announced who would be laid off in front of all the employees in a meeting, which embarrassed some workers. In this situation, Sally perceives a. a lack of procedural justice. b. illegal discrimination. c. a lack of interactional justice. d. a lack of distributive justice. e. violation of employment-at-will.

Q: Classroom training contains the following components EXCEPT:a. coaching/ mentoring b. discussion c. lectured. Audiovisual media

Q: A training scenario where a new employee receives training in the environment where the trainee will be working is called?a. just in time training b. coaching/ mentoring c. on the job trainingd. job rotation

Q: Cinergy, a Midwest gas and electric utility, agreed not to penalize workers who left the company before the age of 65 and also offered leaving employees a bonus equivalent to two weeks' pay for every year of employment with Cinergy. Cinergy is a. generating a pool of qualified applicants. b. encouraging voluntary early retirement. c. terminating unproductive employees. d. reducing the workforce through natural attrition. e. cutting its human resource department.

Q: Which type of justice refers to beliefs about the fairness of the processes utilized to determine consequences? a. Distributive b. Procedural c. Interactional d. Person-organization e. Reciprocal

Q: Which sequence of training events best describes Job Instruction Training (JIT)? a. present the task, practice, follow-up, correction b. present the task, feedback, practice, follow-up c. prepare the worker, feedback, practice, follow-up d. prepare the worker, present the task, practice, follow-up

Q: The approach to computer-aided training that is able to determine the learner's performance based upon their pattern of responses is: a. teleconferencing b. intelligent computer-assisted instruction c. computer-assisted instruction via CD-ROM d. Intranet-based training

Q: An action can be a. legal and ethical. b. legal and unethical. c. not legal and ethical. d. not legal and unethical. e. all of these.

Q: Which of the following is NOT TRUE about on-the-job training (OJT)? a. it is typically less expensive than off-the-job training b. it provides trainees with an immediate opportunity to practice the tasks on the job c. customers are usually very forgiving of the inconvenience they experience when served by someone who is learning on-the-job d. if OJT is used with heavy equipment, this may pose a safety threat for those who are working nearby

Q: Ethical behavior and legal behavior are a. always the same. b. always decided by the individual. c. not always the same. d. defined by law as the same. e. never the same.

Q: Which training method is generally thought to be most effective at developing the analytical and problem-solving skills of trainees?a. videotape b. lecture c. case study methodd. teleconferencing

Q: What can HR managers do to help make a merger or acquisition a success?

Q: In the discussion method, a question that mirrors what someone has said to make sure that the message was received as intended is a(n) question.a. direct b. reflective c. open-endedd. diabolical

Q: How does each of the retention strategies mentioned in your text address one of the three causes of job dissatisfaction?

Q: In Job Instruction Training, which of the following shows the steps in their proper order? a. show the behavior, trainee practice, motivate the trainee, follow-up b. show the behavior, motivate the trainee, trainee practice, follow-up c. motivate the trainee, show the behavior, trainee practice, follow-up d. motivate the trainee, trainee practice, show the behavior, follow-up

Q: Describe a basic model of the turnover process. What other models or mechanisms have been proposed to explain turnover? Explain how each of the proposed alternatives relates to the basic model.

Q: "You can hire more brains. You can hire more brawn. But you can"t hire more ethics." Do you agree or disagree with this statement? Why?

Q: The primary advantage CBT has over other methods of training is its low cost.

Q: Define the three types of justice that workers may perceive as lacking during a layoff. Describe a specific hypothetical example of an action the firm can take to increase the workers' perceptions of each type of justice.

Q: Structured on the job training is normally conducted by a trainer who is assigned and recognized and rewarded for the job.

Q: The three categories of training are: on the job, classroom and trial and error.

Q: Employees involved in mergers and acquisitions must retain their self-identity.

Q: Mergers and acquisitions are usually a success when measured by stock value.

Q: Blended learning combines technology enhanced and traditional classroom instruction?

Q: Job enrichment has been consistently linked with lower levels of job satisfaction.

Q: The intranet uses internal computer networks for training while the Internet uses world wide computer networks.

Q: The job descriptive index (JDI) is the most commonly used measure of job satisfaction.

Q: Static media involves both words and images that are fixed.

Q: In many European countries, employees can be terminated only for criminal behavior.

Q: A key disadvantage of the lecture method of training is the lack of sharing of ideas among trainees.