Q&A Hero

Q: a) Late careerb) Proactive Personalityc) Mid-careerd) Coachinge) External careerf) Explorationg) Enterprisingh) Investigativei) Declinej) Thinking-feelingk) MBTIl) Technical-functional competencem) Holland vocational preferencesn) Careero) ENTPActively guiding another individual.

Q: The most effective way, according to research, to enhance your career is to keep your accomplishments to yourself and letting others discover them on their own.

Q: Employers are increasingly looking at what employees have accomplished rather the titles that they have held.

Q: The Myers-Briggs (MBTI) uses six dimensions of personality to identify 24 personality types.

Q: Interestingly, the Myers-Briggs Type Indicator provides the same information as the Holland Vocational Preference Profile.

Q: Holland's Vocational Preference Theory identifies ten themes that identify occupational preferences.

Q: Per Edgar Schein, an organization that offers the same value clusters that a worker holds will anchor that person in that job, organization, or industry.

Q: According to the Bureau of Labor Statistics, one of the fastest growing occupations projected through 2018 is supervisors of production workers.

Q: Stagnation in one's current job usually occurs at the late-career stage.

Q: The exploration stage of a career has the least relevance to organizations because it occurs prior to employment.

Q: The mid-career stage is encountered when an individual becomes more of a teacher/mentor than a learner.

Q: Career development has a shorter time focus than employee development.

Q: Career planning focuses on assisting individuals in identifying their major goals and how to achieve them.

Q: Unfortunately, research finds that career success can be defined only subjectively and not objectively.

Q: It is increasingly the responsibility of organizations to manage their employees' careers.

Q: Which law protects union members from the misuse of union funds and corruption within the union?a) Civil Service Reform Actb) Landrum-Griffin Actc) Railway labor Actd) Racketeer Influenced and Corrupt Organizations Act (RICO)e) Taft-Hartley Act

Q: A local manufacturing plant voted to be represented by a union. However, during the negotiation process, several employees became disenchanted with the idea of unionization and decided to try and decertify the union. What can the employees do?a) File a grievance with the NLRB.b) Petition the NLRB for representation decertification.c) Do nothing for at least twelve months after the election.d) Do nothing for at least three years after the election.e) Strike to remove the union.

Q: Which of the following would be legal for management to do during the process of a union-organizing drive?a) Prohibit union-organizing activities in the workplace and on the organization's e-mail.b) Ask employees, privately, about the union-organizing drive.c) Imply promises about future pay increases and improved benefits if the union is defeated.d) Identify which employees are responsible for the unionization effort and try to isolate them during work hours.e) Ban the distribution of union information during breaks and lunches in the company cafeteria.

Q: When there is an impasse in negotiations, what can be used to establish a common ground in attempts at a settlement that is not binding for either party?a) Arbitrationb) Fact-findingc) Mediationd) Final-offer arbitratione) Conciliation

Q: What is the next step in a grievance procedure after the company's management and the union grievance committee cannot come to an agreement?a) Strikeb) Impassec) Renegotiation of the contractd) Lockoute) Arbitration

Q: In order to comply with the law, unionized companies that use employee-involvement programs such as quality circles must give the programs:a) a budget negotiated under the terms of the union contract.b) independence from management.c) representation during contract negotiations.d) leadership from the management staff.e) time during regular work hours to meet.

Q: China is the most heavily unionized country in the world with over 200 million union members. What is the primary goal of the All-China Federation of Trade Unions, the main union in China?a) Prevent layoffs and terminationsb) Monitor and defend member complaintsc) Prevent labor disputes and stabilize labor relationsd) Improved working conditionse) Higher wages for factory workers

Q: What was the approximate the unionization rate in the U.S. public sector in 2011?a) 17%b) 23%c) 29%d) 39%e) 47%

Q: When did union membership reach its pinnacle in the United States?a) Early 1930sb) Early 1940sc) Late 1950sd) Early 1970se) Late 1970s

Q: Workers in an automotive plant are threatening to strike. Management has given executives huge pay raises. The current contract expires in eight months, but work has already begun on the new contract. Management wants to give smaller raises to the union than has been given in contracts for the past 20 years. Lambert has been hired to make sure that negotiations don"t break down, that management and labor keep talking to each other. What is Lambert doing?a) Conciliationb) Grievance arbitrationc) Fact-findingd) Interest arbitratione) Mediation

Q: A teachers' union has been trying to negotiate a new contract with school officials for 30 days. The old contract expires in two months, the day before school starts for the year. To resolve the contract negotiation disputes, a third party has been hired to pull together the common ground that exists and to make recommendations in the settlement that would overcome barriers that exist between the two sides. What kind of impasse resolution technique is being used?a) Lockoutb) Conciliationc) Mediationd) Interest arbitratione) Fact-finding

Q: A teachers' union has been trying to negotiate a new contract with school officials for thirty days. The old contract expires in two months, the day before school starts for the year. To resolve the contract negotiation disputes, a panel has been formed to decide on how to settle the contract dispute. The three-member panel consists of a teacher, a school superintendent, and a local businessman. They are listening to testimony from both sides before rendering their decision. What kind of impasse resolution technique is being used?a) Lockoutb) Conciliationc) Fact-findingd) Interest arbitratione) Mediation

Q: An ironworkers union has been trying to negotiate a new contract with the contractor for months. The contract expired last night at midnight. All the workers showed up, on time, this morning, then walked off the site. What kind of technique is being used?a) Lockoutb) Wildcat strikec) Fact-finding to settle the disputed) Economic strikee) Mediation

Q: A major tire manufacturer nearly did not reach agreement with one of its major unions last time over health care coverage and retirement provisions. The contract has 10 months to go before expiration, but both sides are hard at work on the new contract. The Detroit Free Press had a lead article that health care would be further reduced under the new agreement. At noon, after the workers had read and discussed the matter, they walked off the job to demonstrate their dissatisfaction with the proposed management action. What kind of technique is being used?a) Lockoutb) Wildcat strikec) Fact-finding to settle the disputed) Economic strikee) Mediation

Q: What is currently the overall unionization rate in the United States?a) 7%b) 11%c) 17%d) 25%e) 37%

Q: Rhonda is a supervisor in the plastics manufacturing area. When a grievance is filed against her, what should she do first?a) Talk to the grievance committee.b) Check the authorization cards.c) Forward the complaint to her supervisor.Resist a strike.Try to reach a settlement with the employee and the union steward.

Q: Howie is a new supervisor in the can manufacturing area. In the last two months, seventeen grievances have been filed against him. Although he listened to the employees, investigated the complaints, and provided a response to the employees, he judged the grievances to have no merit and to require no action on his part. Howie has kept complete documentation of these actions. Several of the grievances have already been heard several levels up. You, the labor relations specialist, might offer Howie which of these suggestions?a) Would you suspend the next employee that grieves?b) Are you treating your employees fairly and with respect?c) Are you ready for a visit from the regional arbitrator of the NLRB?d) What were your attitudes toward union workers when you were a child?e) Have any of your workers threatened you?

Q: Which of the following countries has the lowest unionization rate?a) Belgiumb) Canadac) Franced) United Statese) Sweden

Q: Which of the following has the highest unionization rate?a) Belgiumb) Canadac) Germanyd) United Statese) China

Q: Jordan joined the union when he was hired, but has decided the benefits are not worth the dues. He can drop his union membership and keep his job, but he has to wait until the next contract negotiation period. Jordan works in a(n)a) closed shop.b) union shop.c) agency shop.d) open shop.e) checked shop.

Q: Leandro works in a union shop, but he has refused to join the union. He pays the union a sum of money equal to union fees and dues as a condition of continuing employment. These monies are used exclusively for collective bargaining purposes. Leandro is working in a(n)a) closed shop.b) union shop.c) agency shop.d) open shop.e) checked shop.

Q: ONYX, a manufacturing firm wants to open a facility in a right-to-work state. Currently, the union is an agency shop to eliminate free riders. Olivia, the HR union expert, offers which of the following advice to ONYX?a) The agency security arrangement will be appropriate for the new facility.b) The agency security arrangement is illegal in the right-to-work state. Move to a union shop arrangement.c) The agency security arrangement is illegal in the right-to-work state. The only option is the open shop.d) With more support for unions, move to a union shop.e) Checked shops are the only legal union arrangements in the right-to-work states.

Q: Peyton has just been hired to administer a union contract. She will be involved all of these activities EXCEPT:a) providing information to all union members and management personnel.b) implementing the contract.c) interpreting the contract and grievance resolution.d) monitoring activities.e) negotiating the pay rates.

Q: Cahir works in HR for a union shop. He is adjusting the pay system to the new rates that have just been set as part of the union negotiating team. What step of collective bargaining is Cahir performing?a) Data collection.b) Preparing to negotiate.c) Contract administration.d) Demand matching.e) Negotiating.

Q: Which of the following is NOT an impasse-resolution technique?a) Conciliationb) Mediationc) Lockoutd) Fact-findinge) Interest arbitration

Q: Union negotiations begin with the delivery of "demands" by the union. What goes on behind closed doors during the real negotiations?a) Each side tries to assess the relative priorities of the other's demands.b) An oral agreement is converted to a written document.c) Each side tries to combine proposals into viable packages.d) Both parties compromise.e) Bargainers seek to harmonize the lowest management offer with the highest union demand.

Q: Mason is part of the union negotiating team. He is gathering information about accident records, employee performance reports, absenteeism and transfers. What step of collective bargaining is he performing?a) Report readingb) Preparing to negotiatec) Contract administrationd) Demand matchinge) Negotiating

Q: Which of the following was the most influential labor relations law in the United States?a) Railway Labor Actb) Landrum-Griffin Actc) Civil Service Reform Actd) Wagner Acte) Executive Order 10988

Q: Which piece of legislation permitted for the first time federal government employees the right to join unions?a) Railway Labor Act of 1926b) Landrum-Griffin Act of 1959c) Executive Order 10988 in 1962d) Civil Service Reform Act of 1978e) Taft-Hartley Act of 1947

Q: In labor negotiations, management in a very small company is usually represented bya) the president.b) a vice-president of industrial relations.c) corporate lawyers.d) a specialist in wages and benefits.e) an economic specialist.

Q: Which of the following is NOT a stage of contract administration?a) Disseminating the agreements to all union members and managersb) Ratifying the contractc) Implementing the contractd) Interpreting the contract and grievance resolutione) Monitoring activities during the contract period.

Q: Jacob is a manager in a large manufacturing firm that has signed enough authorization cards to have a representation certification. Which of the following activities is legal for him to do to resist unionization during this organizing drive?a) Stop outside union organizers from distributing information in the workplace.b) Stand in the employee cafeteria to see who distributed union information to other employees.c) Cancel any trips or recognition for workers who are pro union.d) Question employees about their involvement in union activities.e) Promise better working conditions if the union vote is defeated.

Q: Morgan, a charge nurse, voted in a union election in her former job. Now, in a different organization, she has been told that she is ineligible to vote. Why can"t she vote?a) NLRB has ruled that health care workers can no longer be unionized.b) Part time workers are not eligible to vote.c) Management considers her a supervisor " she makes independent decisions in guiding the actions of other nurses.d) Employees may only vote in one union election.e) The union says that charge nurses should not be part of the bargaining unit.

Q: Myles, a typesetter, tried to organize a union in his nonunion printing shop. A year and a half ago a vote rejected unionization. Now he has secured authorization cards signed by 100 of the 200 workers. What else does he need to do before having another union election?a) Get additional signatures. At least 75% of employees must sign authorization cards before an election will be held.b) Get signatures on the right form. Representation certification preference, not authorization, is the form required by the NLRB before elections.c) Petition NLRB for an election.d) Wait. NLRB will hold an election only once every other year.e) Apply to the national printing union for recognition.

Q: What proportion of signed authorization cards must the union secure to have a union election at a work site?a) At least 20%b) At least 30%c) At least 40%d) At least 50%e) At least 60%

Q: Which legislation prohibits negotiations over union security arrangements for government employees?a) Civil Service Reform Actb) Landrum-Griffin Actc) Racketeering Influenced and Corrupt Organizations Actd) Executive Order 10988e) Executive Order 11491

Q: Which of these legislations was passed after public outcry over misuse of union funds?a) Taft-Hartley Actb) Landrum-Griffin Actc) Wagner Actd) Norris-LaGuardia Acte) Railway Labor Act

Q: The legislation that passed the dispute settlement procedure that allows congressional and presidential intercession in the event of an impasse in transportation industry negotiations is thea) Taft-Hartley Act.b) Landrum-Griffin Act.c) Wagner Act.d) Railway Labor Act.e) Stevedores and Teamsters Alliance.

Q: Which of the following is the least desirable of the union security arrangements?a) Open shopb) Closed shopc) Agency shopd) Union shope) None of the above

Q: The Federal Mediation and Conciliation Service was created under thea) Taft-Hartley Act.b) Landrum-Griffin Act.c) Wagner Act.d) Norris-LaGuardia Act.e) Railway Labor Act.

Q: The National Labor Relations Board was established by thea) Taft-Hartley Act.b) Landrum-Griffin Act.c) Wagner Act.d) Norris-LaGuardia Act.e) Railway Labor Act.

Q: The National Labor Relations Act is commonly referred to as thea) Taft-Hartley Act.b) Landrum-Griffin Act.c) Wagner Act.d) Norris-LaGuardia Act.e) Railway Labor Act.

Q: Which of the following is the strongest of the union security arrangements?a) Open shopb) Closed shopc) Agency shopd) Union shope) None of the above

Q: Which of the following is NOT a reason why employees join unions?a) Higher wages and benefitsb) Greater job securityc) Greater individual incentivesd) Influence over work rulese) Compulsory membership

Q: Which of the following sectors has theLOWEST union membership? a) Agriculture b) Mining c) Manufacturing d) Transportation e) Construction

Q: Why are security arrangements important to unions? a) Terrorist threats are increasing. b) Funds have been mismanaged in the past. c) Health care premiums are better controlled. d) Corporate espionage is increasing. e) Union membership rates influence union power.

Q: ________ require parties in public-sector labor relations to make public their negotiations.

Q: A ________ is a situation in labor-management negotiations whereby management prevents union members from returning to work.

Q: ________ is the election process whereby union members vote out a union as their representative.

Q: ________ is a card signed by prospective union members indicating that they are interested in having a union election held at their work site.

Q: The _________ replaced the Executive Order 11491 as the basic law governing labor relations for federal employees.

Q: The _________ is a law passed to eliminate any influence on unions by members of organized crime.

Q: The __________ Act was introduced to protect union members from possible wrongdoing on the part of their unions.

Q: The _________ amended the Wagner Act by addressing employers' concerns in terms of specifying unfair union labor practices.

Q: A _________ is an organization of workers, acting collectively, seeking to promote and protect its mutual interests through collective bargaining.

Q: a) Fact-findingb) Wagner Actc) Dues checkoffd) Lockoute) Federal Mediation and Conciliation Service (FMCS)f) Open shopg) Maintenance of membershiph) Union security arrangementsi) Railway Labor Actj) Wildcat strikek) National Labor Relations Board (NLRB)l) Agency shopm) Right to work lawsn) Grievance procedureo) Authorization cardProvided the impetus to widespread collective bargaining.

Q: a) Fact-findingb) Wagner Actc) Dues checkoffd) Lockoute) Federal Mediation and Conciliation Service (FMCS)f) Open shopg) Maintenance of membershiph) Union security arrangementsi) Railway Labor Actj) Wildcat strikek) National Labor Relations Board (NLRB)l) Agency shopm) Right to work lawsn) Grievance procedureo) Authorization cardA government agency that assists labor and management in setting disputes.

Q: a) Fact-findingb) Wagner Actc) Dues checkoffd) Lockoute) Federal Mediation and Conciliation Service (FMCS)f) Open shopg) Maintenance of membershiph) Union security arrangementsi) Railway Labor Actj) Wildcat strikek) National Labor Relations Board (NLRB)l) Agency shopm) Right to work lawsn) Grievance procedureo) Authorization cardThis act gave employees the right to form and join unions and to engage in collective bargaining.

Q: a) Fact-findingb) Wagner Actc) Dues checkoffd) Lockoute) Federal Mediation and Conciliation Service (FMCS)f) Open shopg) Maintenance of membershiph) Union security arrangementsi) Railway Labor Actj) Wildcat strikek) National Labor Relations Board (NLRB)l) Agency shopm) Right to work lawsn) Grievance procedureo) Authorization cardA situation in labor-management negotiations whereby management prevents union members from returning to work.

Q: a) Fact-findingb) Wagner Actc) Dues checkoffd) Lockoute) Federal Mediation and Conciliation Service (FMCS)f) Open shopg) Maintenance of membershiph) Union security arrangementsi) Railway Labor Actj) Wildcat strikek) National Labor Relations Board (NLRB)l) Agency shopm) Right to work lawsn) Grievance procedureo) Authorization cardThe technique whereby a neutral third party conducts a hearing to gather evidence and testimony from the parties regarding the differences between them.

Q: a) Fact-findingb) Wagner Actc) Dues checkoffd) Lockoute) Federal Mediation and Conciliation Service (FMCS)f) Open shopg) Maintenance of membershiph) Union security arrangementsi) Railway Labor Actj) Wildcat strikek) National Labor Relations Board (NLRB)l) Agency shopm) Right to work lawsn) Grievance procedureo) Authorization cardAn unauthorized and illegal strike that occurs during the terms of an existing contract.

Q: a) Fact-findingb) Wagner Actc) Dues checkoffd) Lockoute) Federal Mediation and Conciliation Service (FMCS)f) Open shopg) Maintenance of membershiph) Union security arrangementsi) Railway Labor Actj) Wildcat strikek) National Labor Relations Board (NLRB)l) Agency shopm) Right to work lawsn) Grievance procedureo) Authorization cardProhibit union membership as a condition of employment.

Q: a) Fact-findingb) Wagner Actc) Dues checkoffd) Lockoute) Federal Mediation and Conciliation Service (FMCS)f) Open shopg) Maintenance of membershiph) Union security arrangementsi) Railway Labor Actj) Wildcat strikek) National Labor Relations Board (NLRB)l) Agency shopm) Right to work lawsn) Grievance procedureo) Authorization cardEstablished to administer and interpret the Wagner Act. It has the primary responsibility for conducting union representation elections.

Q: a) Fact-findingb) Wagner Actc) Dues checkoffd) Lockoute) Federal Mediation and Conciliation Service (FMCS)f) Open shopg) Maintenance of membershiph) Union security arrangementsi) Railway Labor Actj) Wildcat strikek) National Labor Relations Board (NLRB)l) Agency shopm) Right to work lawsn) Grievance procedureo) Authorization cardRequires an individual who chooses to join a union to remain in the union for the duration of the existing contract.

Q: a) Fact-findingb) Wagner Actc) Dues checkoffd) Lockoute) Federal Mediation and Conciliation Service (FMCS)f) Open shopg) Maintenance of membershiph) Union security arrangementsi) Railway Labor Actj) Wildcat strikek) National Labor Relations Board (NLRB)l) Agency shopm) Right to work lawsn) Grievance procedureo) Authorization cardEmployees are free to choose whether or not to join the union, and those who do not are required to pay union dues.