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Q:
Managers at M&M Enterprises want to retain a greater number of the firm's older workers. Which of the following would most likely help the firm accomplish this goal?
A) offering flexible work arrangements
B) providing more full-time positions
C) establishing a coaching program
D) setting achievable career goals
Q:
What is the most likely reason that retirement planning is increasingly important to firms?
A) rising number of acquisitions
B) changes in federal employment laws
C) concerns about future labor shortages
D) rising need for cost containment strategies
Q:
What is the most common reason that employers transfer employees?
A) rewarding a high-performing employee
B) finding a better job fit for the employee
C) giving the employee more challenging work
D) allowing the employee to work part-time
Q:
Which of the following most likely ensures the legality of a firm's promotion process?
A) objective evidence
B) informal procedures
C) union agreements
D) salary increases
Q:
Which term refers to moving from one job in a firm to another with no change in salary or grade?
A) promotion
B) turnover
C) retention
D) transfer
Q:
Which of the following would most likely encourage working mothers to remain with a firm?
A) job coaching
B) flexible scheduling
C) appraisal interviews
D) performance monitoring
Q:
Which of the following is most likely important in a firm that has informal promotion processes?
A) employee qualification data banks
B) nine-box assessments
C) job posting policies
D) networking skills
Q:
The 9-box matrix is used by firms to assess an employee's ________.
A) past performance
B) job skills knowledge
C) communication skills
D) promotional potential
Q:
In most private firms, what is the typical measure of competence when determining promotions?
A) performance potential
B) cognitive skills tests
C) past performance
D) assessment centers
Q:
Which of the following best summarizes the Peter Principle?
A) Firms often promote competent employees to levels beyond their abilities.
B) Promotion decisions should stem from talent management activities.
C) Firms should promote employees exclusively on past accomplishments.
D) Women are more likely to be promoted if they have mentor/sponsors.
Q:
Which of the following organizations would most likely base promotions on seniority?
A) small business
B) private corporation
C) government agency
D) multinational enterprise
Q:
Which of the following is the LEAST relevant question to ask when establishing an organization-wide promotion process?
A) How should competence be measured?
B) How much time should the process take?
C) Should the process be a formal or informal one?
D) Should promotion be based on seniority or competence?
Q:
Discuss the relationship between employee engagement and turnover. How can a firm foster engagement?
Q:
What is job withdrawal? What are common causes for job withdrawal? What are potential solutions to job withdrawal?
Q:
What are the primary reasons that top-performing employees leave a firm? What can a firm do to retain these employees?
Q:
Frequent absences, daydreaming, and undeserved work breaks are examples of job withdrawal.
Q:
The lack of promotion opportunities is the primary reason that top-performing employees leave an organization.
Q:
High unemployment increases the voluntary turnover rate.
Q:
Which term refers to actions intended to place physical or psychological distance between employees and their work environments?
A) absenteeism
B) job withdrawal
C) employee retention
D) voluntary turnover
Q:
A talent management approach to employee retention focuses primarily on ________,
A) retaining key employees
B) reducing turnover costs
C) minimizing coaching needs
D) retaining executive managers
Q:
Ray, an IT specialist, often daydreams at work, fails to focus on tasks, and arrives late. Ray's actions are most likely an example of ________.
A) voluntary turnover
B) disengagement
C) withdrawal
D) retention
Q:
What is the purpose of IBM's on-demand staffing strategy?
A) monitor career development of high-performers
B) train employees for future workforce needs
C) identify causes of high turnover rates
D) meet needs of temporary workers
Q:
Which of the following would most likely increase turnover rates at an organization?
A) training and development
B) flexible work arrangements
C) intense performance monitoring
D) high-involvement work practices
Q:
Wilson Manufacturing has experienced a significant increase in employee turnover over the last year. Managers at Wilson want to identify and correct problems before losing valuable employees. Which of the following would most likely accomplish this goal?
A) administering attitude surveys to employees
B) initiating regular exit interviews for workers
C) providing additional training opportunities
D) offering a flexible benefits plan
Q:
ABC Enterprises has a high rate of employee turnovers. Which of the following would most likely help ABC managers identify turnover causes?
A) background checks
B) appraisal interviews
C) aptitude testing
D) exit interviews
Q:
According to research, what is the primary reason that top-performing employees leave an organization?
A) stress
B) compensation
C) work-life balance
D) promotion opportunities
Q:
Which of the following is an example of an intangible cost of turnover?
A) interviewing costs
B) recruiting costs
C) coaching costs
D) testing costs
Q:
Turnover is best defined as the rate at which ________.
A) employees leave a firm
B) employers hire workers
C) employees are promoted
D) employers downsize operations
Q:
According to research, less than 25% of the global workforce is engaged.
Q:
Which of the following would LEAST likely measure employee engagement?
A) profitability
B) recruitment
C) absenteeism
D) customer satisfaction
Q:
Which of the following managerial actions would most likely improve employee engagement?
A) highlighting how employee efforts help accomplish company goals
B) providing annual performance appraisals and bonuses
C) assigning employees to high-performing work teams
D) encouraging lifelong learning through training
Q:
Which of the following statements about employee engagement is most likely true?
A) Most of the global workforce is engaged.
B) Long-term employees are considered engaged.
C) An engaged workforce improves company revenue.
D) Companies improve engagement by raising salaries.
Q:
Diminished employee engagement is most likely shown by all of the following EXCEPT ________.
A) poor attendance
B) voluntary turnover
C) mental withdrawal
D) inadequate supervision
Q:
Which term refers to being psychologically involved in, connected to, and committed to getting one's jobs done?
A) retention
B) engagement
C) ethical
D) enrichment
Q:
Why is traditional mentoring often less effective for women than men? How are some firms addressing this problem?
Q:
Describe the four-step coaching process.
Q:
Research indicates that traditional mentoring is more effective for women than for men.
Q:
Coaching involves helping employees make long-term career plans, and mentoring focuses on teaching shorter-term job-related skills.
Q:
Quinn, a new employee at Madison Enterprises, thinks that a mentor would benefit his career at Madison. In order to have a successful mentor-protg relationship, Quinn should most likely ________.
A) keep expectations vague for flexibility
B) ask his manager to be his mentor
C) focus on specific work issues
D) discuss his personal problems
Q:
Unlike a traditional mentor, a mentor/sponsor is able to ________.
A) advocate for an employee's promotion
B) guide employees into projects
C) offer professional advice
D) teach job skills
Q:
According to research, effective mentors have the ability to ________.
A) maintain control of the relationship
B) establish basic standards of performance
C) steer employees into important projects
D) teach employees how to complete tasks
Q:
Westin Manufacturing is a large firm with offices across the U.S. Many career opportunities exist at Westin in areas such as IT, sales, marketing, and product development. Westin managers are currently considering the idea of assigning a coach to every new employee at the firm. Which of the following, if true, best supports this idea?
A) Organizational development at Westin has improved employee engagement.
B) As a high-performance work system, Westin relies on multi-skilled teams.
C) Westin employees participate in training and development programs twice a year.
D) The turnover rate of hourly employees at Westin is higher than the industry average.
Q:
Jason, a sales manager, has been given the task of coaching a new employee. Jason has already observed the employee on the job and reviewed the employee's productivity levels. What should Jason do next?
A) develop a change plan with the employee
B) offer the employee ideas and advice
C) observe the employee again
D) create a task assignment
Q:
Jason, a sales manager, has been given the task of coaching a new employee. What should Jason do first?
A) ask the employee to complete a job-related questionnaire
B) give the employee suggestions about work practices
C) observe the employee working and interacting
D) reach agreement with the employee on a plan
Q:
Which term refers to advising, counseling, and guiding an employee?
A) coaching
B) mentoring
C) appraising
D) training
Q:
Which term refers to educating, instructing, and training subordinates to perform job-related tasks?
A) outsourcing
B) networking
C) mentoring
D) coaching
Q:
What actions can managers take to support the career development needs of subordinates? What role does coaching play in supporting employee development needs?
Q:
How can organizations facilitate the career development needs of employees?
Q:
Discuss how and why careers today are different from those in the past.
Q:
The Self-Directed Search test helps people evaluate their occupational orientations and preferences.
Q:
What is the primary method for management to support the career development of employees?
A) assigning career planning coaches
B) establishing corporate career centers
C) offering individual career counseling
D) providing realistic performance reviews
Q:
According to research, which of the following statements about women in the workforce is most likely true?
A) Overseas assignments are offered to more women than men.
B) Women typically receive lower overall performance ratings than men.
C) Women have more difficulty getting developmental assignments than men do.
D) Fast-track programs are more available to women than men because of EEO laws.
Q:
Which term refers to barriers to women's progress in the work environment?
A) withdrawal
B) glass ceiling
C) networking
D) prejudice
Q:
Allison, a new employee at Dixon Enterprises, has been assigned a career coach. Allison should most likely expect the coach to help her with all of the following EXCEPT ________.
A) negotiating for a lifelong learning account
B) obtaining development opportunities
C) identifying development needs
D) creating a five-year career plan
Q:
Which term refers to a planned learning event in which participants evaluate occupational trends, perform self-assessment exercises, set goals, and develop action plans?
A) employee orientation
B) team building retreat
C) career planning workshop
D) competency-based peer review
Q:
Which of the following is the role of a manager in an employee's career development?
A) providing positive employee references
B) identifying the main interests of employees
C) providing monetary assistance for higher education
D) linking performance appraisals to development plans
Q:
First USA Bank has established a ________ to help employees solidify career goals through the use of career assessment and planning tools.
A) recruitment office
B) career center
C) career mentor
D) work cycle
Q:
All of the following are career management opportunities offered by many employers EXCEPT ________.
A) providing realistic job interviews
B) offering periodic job rotation
C) distributing interest surveys
D) giving performance feedback
Q:
Career management, planning, and development are primarily the responsibility of the ________.
A) mentor
B) employee
C) employer
D) manager
Q:
Which of the following would LEAST likely prevent an employee from experiencing reality shock?
A) being given simple tasks
B) being assigned a mentor
C) receiving realistic job expectations
D) having challenging work assignments
Q:
Which term refers to a phenomenon that occurs when a new employee's high expectations are met with a dull job?
A) engagement
B) reality shock
C) job withdrawal
D) employee turnover
Q:
Kareem, a college student, has just completed the Self-Directed Search test. By taking the test, Kareem is most likely trying to ________.
A) apply for a job
B) determine labor trends
C) assess cognitive strengths
D) identify suitable occupations
Q:
Which factor most likely increases the importance of career management for workers?
A) global expansion
B) cost of health benefits
C) unpredictable labor market
D) lack of training opportunities
Q:
The psychological contract between employers and employees identifies the ________ of each party.
A) long-term goals
B) expectations
C) ethical morals
D) opportunities
Q:
According to the text, what is important to young people entering the job market today?
A) work-life balance
B) career development
C) international opportunities
D) strong organizational culture
Q:
Kirk, a marketing specialist, is working with a mentor to identify his personal skills and interests. Kirk will then identify career-related goals and establish an action plan to attain those goals. Kirk is most likely involved with ________.
A) job training
B) career planning
C) career development
D) organizational management
Q:
Which of the following is most likely an example of a career development activity?
A) selection interview
B) performance appraisal
C) employee coaching
D) training workshop
Q:
Career management is best defined as the ________.
A) process for helping employees to develop and use their skills and interests both within the company and after they leave the firm.
B) lifelong series of activities that contribute to a person's career exploration, establishment, success, and fulfillment.
C) process through which someone becomes aware of personal skills, interests, knowledge, motivations, and other characteristics.
D) series of occupational positions that a person holds over many years.
Q:
Which term refers to the lifelong series of activities that contribute to a person's career exploration, establishment, success, and fulfillment?
A) career management
B) career development
C) career planning
D) career
Q:
Which term refers to the occupational positions a person has had over many years?
A) engagement
B) experience
C) promotion
D) career
Q:
Wilson Consulting is a management consulting firm with seventy employees. As associate vice president of marketing, Suzanne Boyle is responsible for conducting performance appraisals of the twelve employees under her direct supervision. Suzanne plans to use a graphic rating scale to evaluate the performance of her subordinates.
Which of the following, if true, best supports the argument that a graphic rating scale is the most appropriate performance appraisal tool for Suzanne to use?
A) Employees in Suzanne's department who are categorized in the bottom 10% of the firm's employees will be immediately dismissed.
B) Suzanne wants to ensure that the firm is protected from employee discrimination lawsuits, so she has conducted a job analysis of each position.
C) Suzanne wants a quantitative rating of each employee based on competencies important to the firm, such as problem-solving skills.
D) Employees in Suzanne's department participated in developing their own performance standards when they were first hired by the firm.
Q:
Which performance appraisal technique lists traits and a range of performance for each?
A) alternation ranking
B) graphic rating scale
C) paired comparison
D) constant sum rating scale
Q:
All of the following are ways to improve 360-degree appraisals EXCEPT by ________.
A) basing the 360-degree items on behavioral competencies
B) training the people giving and receiving feedback
C) using a Web-based system to reduce costs
D) encouraging informal ratings
Q:
What is the main difference between a performance appraisal and performance management?
Q:
What guidelines should supervisors follow to hold effective and legally defensible appraisals? How can rating committees improve the fairness of the appraisal process?
Q:
Why is it important for a manager to appraise a subordinate's performance? How can a manager handle a subordinate who is defensive when told that his or her performance is poor?
Q:
What are the main steps in the performance appraisal process? What advice would you give to a supervisor who was about to conduct an appraisal interview?
Q:
What are the advantages and disadvantages of using upward feedback?
Q:
What is the purpose of performance appraisals? Who do you think should conduct performance appraisals? Why?
Q:
Studies suggest that managers who receive upward feedback from identified subordinates view the upward appraisal process more negatively than do managers who receive anonymous upward feedback.