Q&A Hero

Q: A parent who expects her child to behave properly can subtly influence the child's behavior so that the mother's expectations are met. This is known as the _______________ effect. A) Pygmalion B) Drucker C) Golem D) halo

Q: A self-fulfilling prophecy that causes a person to behave in a negative manner to meet expectations is called the ________ effect. A) pattern B) ghoul C) Golem D) Pygmalion

Q: Individuals make sense of environmental stimuli through _________. A) stimulus, observation, selection, translation and response B) selection, translation, observation and response C) observation, selection and translation D) stimulus, translation and response

Q: The _____ phase of the perceptual process immediately precedes the translation step. A) observation B) selection C) translation D) response

Q: Stereotyping occurs in the ______ phase of the perception process. A) observation B) selection C) translation D) response

Q: Which of the following represent the correct sequence of the Perception Process? A) Stimuli, observation, selection, translation, response B) Stimuli, selection, translation, observation, response C) Stimuli, observation, translation, selection, response D) Stimuli, translation, response

Q: Perception is defined as the process by which an individual _______________ to environmental stimuli. A) selects B) organizes C) gives meaning D) All of the Above.

Q: _______________ has the lowest long-term unemployment rate among industrialized nations. A) Germany B) Italy C) The United States D) Japan

Q: How one person views _______________ is often quite different than someone else's perceptions. A) the environment B) trends C) people D) All of the choices are correct.

Q: Describe the impression management tactics were identified by Jones and Pittman?

Q: How are the terms stereotyping, prejudice and scapegoating related?

Q: What are schemas? Identify four common schemas used by managers.

Q: How do management expectations impact worker performance?

Q: Identify and briefly describe the laws of perceptional grouping.

Q: In organizational settings, ___________ usually do not require as much supervision as do ________ because they are more likely to believe their own work behavior will influence outcomes such as performance, promotions, and pay. A) internals; externals B) externals; internals C) internals; fatalist D) high I's; low I's

Q: Which of the following outcomes is associated with high extroversion? A) Job performance across most occupations B) Fewer counter-productive behaviors C) Overall job satisfaction and motivation D) Training proficiency

Q: Which of the following outcomes is associated with openness to experience? A) Overall job satisfaction B) Fewer counter-productive behaviors C) Training proficiency D) Interpersonal skill

Q: In relation to locus of control, people who believe they are pawns of fate are referred to as ______________. A) fatalist B) externals C) determinist D) pawnist

Q: Specific traits of _______________ include curiosity, broad-mindedness, creativity, imagination, and intelligence. A) emotional stability B) extraversion C) conscientiousness D) openness to experience

Q: _______________ is exhibited by those who are described as dependable, organized, thorough, and responsible. A) Emotional stability B) Extroversion C) Conscientiousness D) Openness to experience

Q: Individuals low on _______________ are often described as rude, cold, uncaring, unsympathetic, and antagonistic. A) emotional stability B) extroversion C) conscientiousness D) agreeableness

Q: Those who work hard at the "fit" between themselves and their job are likely to experience: A) Higher levels of job satisfaction B) More positive attitudes C) Better relationships among peers D) All of the choices are correct.

Q: People high in _______________ tend to enjoy talking and interacting with co-workers. A) emotional stability B) extroversion C) conscientiousness D) openness to experience

Q: Research indicates that extroverted people tend to do all of the following except: A) Have lower levels of overall job satisfaction B) Perform well in sales jobs C) Do better in training programs D) Perform well in managerial jobs

Q: _______________ refers to the tendency to be sociable, gregarious, assertive, talkative, and active. A) Emotional stability B) Extroversion C) Conscientiousness D) Openness to experience

Q: Which of the following is not a factor within the Big-Five model? A) Masculinity B) Extroversion C) Emotional Stability D) Conscientiousness

Q: The most discussed and publicized _______________ model is called the Big Five. A) personality B) genetics C) diversity D) leadership

Q: Applying the Big Five personality dimensions, the employee described as "someone who gets along with others" may be considered high on ____________. A) introversion B) agreeableness C) self-esteem D) conscientiousness

Q: _______________ is the automatic transfer of mood between persons. A) mood or emotional contagion B) mood but not emotional contagion C) emotional osmosis D) mood transference

Q: Most studies dealing with the performance-satisfaction relationship have found ______ association between performance and satisfaction. A) a low B) a moderate C) a high D) no

Q: Managing emotions in order to perform one's job is called _______________. A) emotional labor B) emotional moderation C) emotional suppression D) emotional dissidence

Q: Personality appears to be organized into patterns that are ______ observable and measurable. A) not B) to some degree C) to a large extent D) typically

Q: Gen ______ is truly the first demographic group that can be called "digital natives." A) D B) X C) Z D) Facebook

Q: The cognitive component of an attitude consists of the person's _______________. A) perceptions B) opinions C) beliefs D) All of the above.

Q: The statement "My supervisor is unfair" is an example of a(n) ___________. A) affect B) cognition C) dissonance D) All of the choices are correct.

Q: "I've requested a transfer to another department." This statement reflects: A) Beliefs and values B) Feelings and emotions C) Intended behavior D) Emotional behavior

Q: ____________ is a mental state of anxiety that occurs when there is a conflict among an individual's various cognitions. A) Imperceptible conflict B) Conceptual apprehension C) Cognitive apprehension D) Cognitive dissonance

Q: _________ is the emotional component of an attitude and is often learned from parents, teachers, and peer group members. A) Perception B) Affect C) Effect D) EQ

Q: The _______________ component of an attitude refers to the tendency of a person to act in a certain way toward someone or something. A) behavioral B) cognitive C) emotional D) All of the choices are correct.

Q: The cognitive component of an attitude consists of a person's perceptions, opinions, and _______________. A) education B) predispositions C) beliefs D) personality

Q: You can develop your __________ at work by observing how more experienced employees handle challenging situations or tasks. A) tacit knowledge B) motivation C) organizational resources D) All of the choices are correct.

Q: Tacit Knowledge is work-related, practical know-how that employees acquire through ________________. A) formal training programs B) observation and direct experience on the job C) Demonstrative Training Interaction (DTI) D) All of the choices are correct.

Q: __________ refers to work-related practical know-how that employees acquire through observation and direct experience. A) Tacit ability B) Job ability C) Tacit knowledge D) Job knowledge

Q: Robert J. Sternberg believes that practically intelligent leaders and managers tend to do all of the following except: A) Capitalize on the weaknesses of others. B) Realize they are not good at everything. C) Learn from their positive and negative experiences. D) Overcome negative expectations set by others.

Q: A person's __________ is generally stable over time. A) ability B) skills C) ZQ D) knowledge base

Q: Which of the following are important factors in helping to differentiate between higher- and lower-performing employees? A) Mental ability B) Communications skills C) Emotional knowledge D) Mechanical ability

Q: Which of the following cultural characteristics most aptly applies to Mexico? A) Good impressions are made when foreign nationals are familiar with the nation's customs. B) Being passive is considered a virtue. C) Individual rights and needs are subordinate to collective rights and needs. D) Literacy is almost 100 percent.

Q: When selecting candidates for a particular position, one of the better predictors of job success is _______________. A) mental ability B) gender C) emotional ability D) reading comprehension

Q: The ADA requires that organizations make ____________ for disabled individuals. A) reasonable accommodations B) performance allowances C) accommodations of up to $50,000 D) All of the above.

Q: Which of the following statements about Millennials is false? A) Millennials require less praise than do Gen Xers and Boomers B) Millennials put their careers first; they want positions that build their resumes C) The online social networking skills of Millennials can be leveraged for collaborations and virtual team projects D) Millennials should be assigned a mentor to help them understand the company culture, dress policies, office politics, and so on

Q: Research shows that women comprise ________ percent of corporate board members in the United States. A) less than five B) about 19 C) approximately 30 D) nearly 45

Q: All of the following are primary dimensions of diversity except: A) Physical attributes B) Age C) Marital status D) Sexual/affectional orientation

Q: Secondary dimensions of diversity _______. A) are changeable B) are relatively stable C) are stable D) have limited impact

Q: All of the following are secondary dimensions of diversity except: A) Physical health B) Sexual/affectional orientation C) Marital status D) Religious beliefs

Q: A manager is in a better position to make optimal decisions if he or she knows the _______________ of an employee. A) attitudes B) perceptions C) abilities D) All of the choices are correct.

Q: To understand individual differences, a manager must do all of the following except: A) Observe the differences B) Recognize the differences C) Isolate individuals who respond differently to stimuli D) Study the relationships between variables that influence individual behavior

Q: Describe the characteristics of an organization that a typical would Gen Y want to work?

Q: When we speak about an individual's personality, to what are we referring?

Q: Describe the seven factors that have been associated satisfaction.

Q: What cautions would you give to an employer wanting to use a single or group of personality traits exclusively to make a selection decision?

Q: Identify the three components of that attitude.

Q: How might attitude affect employee behavior?

Q: The Americans with Disabilities Act of 1990 prohibits discrimination against qualified individuals with disabilities. What is the definition of a "disabled person"?

Q: How can having an overall understanding of individual differences help a manager?

Q: What is diversity and its core dimensions? Why should organizations commit to a culture that embraces diversity?

Q: In relation to locus of control, people who believe they are performing well because of their effort or skill are called internals. ⊚ true ⊚ false

Q: Relationships among the Big Five dimensions and job performance were developed by studying U.S. employees only. They do not apply across country borders. ⊚ true ⊚ false

Q: Employees who are low in emotional stability tend to be sloppy, inefficient, careless, and even lazy. ⊚ true ⊚ false

Q: Agreeableness is the tendency to experience positive emotional states, such as feeling psychologically secure, calm, and relaxed. ⊚ true ⊚ false

Q: Using only the scores on a personality test to make selection choices will often lead to misalignment and poor person-job but is generally effective in determining person-organization fit. ⊚ true ⊚ false

Q: Research indicates that extroverted people tend to have higher levels of overall job satisfaction. ⊚ true ⊚ false

Q: Personality is, to some degree, observable and measurable. ⊚ true ⊚ false

Q: Attitudes are a relatively stable set of feelings and behaviors that have been significantly formed by genetic and environmental factors. ⊚ true ⊚ false

Q: Generation Z is comprised of those born in the 1990s. ⊚ true ⊚ false

Q: Managerial attempts to make everyone satisfied will always yield high levels of productivity. ⊚ true ⊚ false

Q: Most studies dealing with the performance-satisfaction relationship have found a high association between performance and satisfaction. ⊚ true ⊚ false

Q: While impacting overall satisfaction, the extent to which co-workers are friendly, competent, and supportive is generally not thought to be an element of job satisfaction. ⊚ true ⊚ false

Q: People high in openness to experience tend to thrive in occupations where change is continuous and where innovation is critical. ⊚ true ⊚ false

Q: Affect, the emotional component of an attitude, is often learned from parents, teachers, and peer group members. ⊚ true ⊚ false

Q: Individuals are born with certain innate attitudes. ⊚ true ⊚ false