Q&A Hero

Q: Spirituality in the workplace _________. A) is always positive B) is always a negative C) may have a negative side D) is appropriate only in religious organization

Q: According to the text, which of the following organizations is an example of using a values-based model of spirituality? A) Alcoholics Anonymous B) Kingston Technology C) Ben & Jerry's D) YMCA

Q: A survey by Mitroff and Denton found all of the following to be true except: A) Employees who are more spiritually involved achieve better results. B) Most employees feel free to act on their spirituality in the workplace. C) People differentiate strongly between religion and spirituality. D) Most people define spirituality as "the desire to find ultimate meaning and purpose in one's life and to live an integrated life."

Q: A study of spirituality reported that organizational spirituality was positively correlated to: A) Employee job involvement B) Organizational identification C) Work rewards satisfaction D) All of the choices are correct.

Q: ____________ has been defined as "the desire to find ultimate meaning and purpose in one's life and to live an integrated life." A) Religiousality B) Spirituality C) Transformationality D) None of the above.

Q: Research by Mitroff and Denton found that there was ___________ agreement about the meaning of spirituality. A) weak B) diverse C) near-unanimous D) unanimous

Q: One study of the spirituality of medical units within a hospital system found _______________________. A) patient infection rates decreased with increased staff spirituality B) unit leaders did not impact the degree to which unit members expressed workplace spirituality C) that work units' spirituality was associated with the unit's performance D) All of the choices are correct.

Q: Which of the following statements about spirituality is false? A) Spirituality is a personal and private path. B) Spirituality contains elements of many religions. C) Spirituality grows from self-inquiry. D) None of the statements are false.

Q: Which of the following is an example of what Mitroff and Denton characterized as the recovery model of spirituality? A) YMCA B) Alcoholics Anonymous C) Ben & Jerry's D) Cirque Du Soleil

Q: All of the following are phases of the mentoring process except: A) Separation B) Cultivation C) Realism D) Redefinition

Q: Which of the following is the least likely to be a turning point during a mentoring relationship? A) The senior manager becomes less available B) A job rotation or promotion limits continued interaction C) Peer status is achieved D) A sudden increase in opportunities for interaction around work tasks

Q: All of the following recommendations are presented in "How to Become a Great Mentor" except: A) Give up your personal mentor B) Don't be afraid, to be honest C) Work at building trust and feeling it yourself D) Don't keep your feelings bottled up

Q: All of the following practices are found during the accommodation socialization stage except: A) Professional counseling B) Social skills training C) Demanding but fair supervisors D) Supportive and accurate feedback

Q: In work organizations, a mentor can provide ___________ to a younger, less-experienced prot g . A) coaching B) friendship C) role modeling D) All of the above.

Q: Conflict between an individual's work group and other work groups within the organization usually surface during the _______________ socialization stage. A) anticipatory B) accommodation C) role management D) All of the choices are correct.

Q: During the _______________ stage, a broader set of issues and problems arises, which results in conflict, including conflict between work groups. A) anticipatory socialization B) accommodation C) role management D) All of the choices are correct.

Q: All of the following activities comprise the accommodation stage except: A) Establishing new interpersonal relationships B) Learning the task required to perform the job C) Clarifying one's role in the organization and in formal and informal groups D) Forming an initial impression of the job and the organization

Q: Organizational socialization processes _______ from organization to organization. A) by law must not vary B) may vary in form but not content C) vary in form and content D) must by law vary by employee

Q: The socialization that occurs before someone enters an organization, or takes a different job within an organization, is the _______________ stage of socialization. A) accommodation B) anticipatory C) role management D) assessment

Q: People are vitally interested in two kinds of information before entering a new job or organization. They attempt to assess the firm's ______________________. A) culture and if they are suited to the jobs available in the organization B) pay and benefits C) history and values D) culture and climate

Q: Organizational socialization is most important when an individual __________________. A) first takes a job B) retires from the organization C) has failed to meet performance expectations D) All of the above are correct.

Q: The sink or swim approach to socialization ___________. A) is preferred to others B) should never be used C) may work D) may present significant legal issues for organizations

Q: Employees are more likely to adjust to a new job and be accepted socially if they use a _______________ approach to learning about how things work, who makes the decisions, and what the organization values. A) proactive B) laid-back C) scientific D) sequential

Q: _______________ is the process by which organizations bring new employees into the culture. A) Alteration B) Maturation C) Socialization D) Normalization

Q: Socialization processes are the activities by which an individual comes to appreciate the _______________ essential for assuming an organizational role, and for participating as an organization member. A) values B) abilities C) expected behaviors D) All of the choices are correct.

Q: A supportive organizational climate can be defined as the amount of perceived support employees receive from their ___________ that helps them successfully perform their job duties. A) co-workers B) supervisor C) other departments D) All of the above

Q: Attempting to change a culture generally requires all of the following except: A) Difficult techniques B) A new company leader C) Rare skills D) Considerable time

Q: _____ can be defined as the amount of perceived support employees receive from their co-workers, supervisor, and other departments that helps them successfully perform their job duties. A) BOC B) HFC C) HGC D) SOC

Q: Research suggests that, when ethics codes are developed and enforced within an organization, they have a positive impact on _______________. A) job satisfaction B) esprit de corps C) organizational commitment D) All of the choices are correct.

Q: Researchers have _________________ a specific culture contributes to positive effectiveness in comparison to less effective firms with another cultural profile. A) definitively related B) found C) suggested D) been unable to show that

Q: The core values of Southwest Airlines consist of all of the following elements except: A) A warrior spirit B) A servant's heart C) A fun-loving attitude D) An unwavering commitment

Q: Herb Kelleher, one of the founders of Southwest Airlines, helped create a culture of commitment by: A) Pitching in to help employees as he traveled around doing business. B) Rewarding the most productive and upbeat employees. C) Conducting regular and intense team-building sessions. D) All of the answers are correct.

Q: The culture at Walt Disney is manifested through all of the following except: A) Shared sayings. B) Similar demographic characteristics. C) Shared things. D) Shared behavior.

Q: A company's annual report, approved dress code, and office layout are examples of _______________ within an organization. A) symbols B) sages C) compliance producing items D) artifacts

Q: Within the Globe Project, ________________ refers to the degree to which individuals in an organization are rewarded for being friendly, altruistic, fair, caring, and kind to others. A) egalitarianism B) agreeable orientation C) humane orientation D) altruistic orientation

Q: Within the Globe Project, ________________ refers to the extent to which an organization avoids gender discrimination and role inequities. A) masculinity B) gender egalitarianism C) gender orientation D) justice

Q: Performance orientation is the degree to which: A) Members of organizations are aggressive and confrontational in social relationships. B) Individuals in a society are rewarded for performance improvement and excellence. C) Members of a society or organization use rules, regulations, and social norms to avoid uncertainty or unpredictable future events. D) Individuals express loyalty, pride, and cohesiveness in their organizations and families.

Q: The Global Leadership and Organizational Behavior Effectiveness (GLOBE) project was conceived by ____________. A) Geert Hofstede B) E.H. Schein C) Robert House D) Ronald King

Q: _______________ is the degree to which members of a society or organization use rules, regulations, and social norms to avoid uncertainty or unpredictable future events. A) Power distance B) Societal collectivism C) Future orientation D) Uncertainty avoidance

Q: Considerable conflict between job and family roles reflects a high level of the societal value of _______________. A) power distance B) masculinity C) uncertainty avoidance D) individualism

Q: In countries with lower levels of uncertainty avoidance, _______________. A) organizational activities are less formal B) more risk taking occurs C) there is high job mobility D) All of the choices are correct.

Q: The concept of _______________ refers to the extent to which people in a society feel threatened by ambiguous situations. A) low power distance B) aggressiveness C) uncertainty avoidance D) individualism

Q: __________ are the conscious, affective desires or wants of people that guide behavior. A) Cultures B) Values C) Needs D) Wants

Q: Which of the following channels is likely to help pass values from one generation to the next? A) Religion B) Communities C) The education system D) All of the choices are correct.

Q: Hofstede's five value dimensions are power distance, individualism, uncertainty avoidance, masculinity, and _______________. A) accommodation B) femininity C) integrity D) long-term orientation

Q: ____________ is the sum total of the beliefs, rituals, rules, customs, artifacts, and institutions that characterize the population of the nation. A) Culture B) A national culture C) A national perspective D) A guiding perspective

Q: The values, norms, customs, and rituals of cultures are influenced by _______________. A) politics B) religion C) language D) All of the choices are correct.

Q: Describe the concept of artifacts as it relates to the discussion of culture. Include in your answers examples of what may be considered artifacts in the specific setting of this school.

Q: The results of the Mitroff and Denton research led them to identify a number of distinct models that describe how workplace spirituality can be practiced. Describe these models.

Q: What major activities comprise the accommodation stage of socialization?

Q: What issues are associated with less structured and informal approaches to socialization?

Q: What is PO fit and why is it important to employers?

Q: Leaders are found in both formal and informal groups. ⊚ true ⊚ false

Q: Organizational survival is related to the ability of management to receive, transmit, and file information. ⊚ true ⊚ false

Q: Jim, Mike, Kathy and La Keisha are all friends at work because of their common interest in raising chickens. Thus, they constitute an informal group. ⊚ true ⊚ false

Q: One of the least powerful influences on individual performance is an organization's reward system. ⊚ true ⊚ false

Q: The economic data churned out by the government every month fails to identify whether workers are working harder or smarter. ⊚ true ⊚ false

Q: Group performance is the foundation of organization performance. ⊚ true ⊚ false

Q: Mary Parker Follett was one of the first management theorists to promote participatory decision making and decentralization. ⊚ true ⊚ false

Q: Mary Parker Follett, following in the footsteps of Taylor's scientific management, embraced his view of human needs and workplace relationships. ⊚ true ⊚ false

Q: A culturally diverse workforce is becoming a reality in the United States. ⊚ true ⊚ false

Q: In the field of Organizational Behavior (OB), the scientific method is deemed important in studying variables and relationships. ⊚ true ⊚ false

Q: The field of Organizational Behavior (OB) is personality-oriented. ⊚ true ⊚ false

Q: The field of organizational behavior focuses on just two levels of analysis: individual and group. ⊚ true ⊚ false

Q: Organizational Behavior (OB) is considered a way of thinking. ⊚ true ⊚ false

Q: Frederick Taylor's concept of economic rationality of the employee was later characterized as "Hawthorne effect." ⊚ true ⊚ false

Q: According to Frederick W. Taylor, father of scientific management, management and labor must operate independently to achieve the maximum good for society. ⊚ true ⊚ false

Q: The formal and modern study of management started in Babylonia, around 5000 B.C. ⊚ true ⊚ false

Q: Information is a commodity that, when applied effectively, can result in higher growth and productivity. ⊚ true ⊚ false

Q: A new industrial era began in the United States around the time of the Civil War. ⊚ true ⊚ false

Q: A common body of management knowledge had been developed before the rise of the Roman Empire. ⊚ true ⊚ false

Q: Technology can yield a competitive advantage only when it is utilized effectively. ⊚ true ⊚ false

Q: Efficiency is defined as the ratio of outputs to inputs. ⊚ true ⊚ false

Q: In a general sense, technology is the process that converts raw materials or intellectual capital into products or services. ⊚ true ⊚ false

Q: Older workers are entering the workforce at decreasing rates. ⊚ true ⊚ false

Q: In recent years, Japan and China have become racially diverse societies. ⊚ true ⊚ false

Q: World trade is growing at a slower rate than is world gross domestic product. ⊚ true ⊚ false

Q: Identify three common, physical symptoms that are related to stress.

Q: What is the relationship of motivation and ability to performance?

Q: List three measures of efficiency.