Accounting
Anthropology
Archaeology
Art History
Banking
Biology & Life Science
Business
Business Communication
Business Development
Business Ethics
Business Law
Chemistry
Communication
Computer Science
Counseling
Criminal Law
Curriculum & Instruction
Design
Earth Science
Economic
Education
Engineering
Finance
History & Theory
Humanities
Human Resource
International Business
Investments & Securities
Journalism
Law
Management
Marketing
Medicine
Medicine & Health Science
Nursing
Philosophy
Physic
Psychology
Real Estate
Science
Social Science
Sociology
Special Education
Speech
Visual Arts
Human Resource
Q:
(p. 7) ________________ skills include operating a word processing program, designing a brochure, and training people to use a new budgeting system.
A. Technical
B. Human relations
C. Administrative
D. Problem-solving or decision making
Q:
(p. 6) Supervisors spend the largest portions of their time on:
A. leading and staffing functions.
B. leading and controlling functions.
C. organizing and controlling functions.
D. organizing and staffing functions.
Q:
(p. 6) Which of the following functions of supervision involves distributing and arranging work among employees so that it flows smoothly?
A. Planning
B. Organizing
C. Leading
D. Controlling
Q:
(p. 6) ________________ involves directing and channeling employee behavior toward the accomplishment of work objectives.
A. Leading
B. Controlling
C. Planning
D. Staffing
Q:
(p. 6) Which of the following functions of supervision involves obtaining and developing good people?
A. Organizing
B. Staffing
C. Planning
D. Controlling
Q:
(p. 5) Which of the following functions of management or supervision involves determining the most effective means for achieving the work of the unit?
A. Planning
B. Organizing
C. Staffing
D. Leading
Q:
(p. 5) Developing the skills required for supervision:
A. generally decreases the willingness to delegate work.
B. usually requires high levels of education.
C. prepares a person for higher levels of management.
D. is a low priority activity in most organizations.
Q:
(p. 5) The majority of potential supervisors are _______________.
A. promoted from the ranks of operative employees
B. officers of labor unions
C. hired from other companies
D. new college graduates
Q:
(p. 5) Identify the incorrect statement about the Taft-Hartley Labor Act.
A. An employee is a member of management if he or she is paid a specified base salary that is supposed to indicate managerial or professional status.
B. Generally, if the duties of the job are associated with professional work, they require the employee to exercise judgment for a group of employees.
C. An employee is a member of management if the duties or responsibilities of the job are associated with managerial or professional work.
D. It states that a person is considered to be a member of management if the person is paid on a salary basis rather than an hourly basis.
Q:
(p. 3) The top management of business organizations:
A. establishes the goals and objectives of the organization and the policies necessary to achieve them.
B. are the management persons that most employees see and deal with every day.
C. develops the departmental objectives and procedures necessary to achieve the organizational goals and objectives.
D. manages operative employees who physically produce an organization's goods and services.
Q:
(p. 3) Which of the following statements about supervision is true?
A. The supervisory level of management is the last level of the management in every organization.
B. The supervisory level of management establishes the goals and objectives of the organization in addition to the policies necessary to achieve them.
C. Supervisors are the management persons that most employees see and deal with every day.
D. Supervisors establish departmental objectives and procedures necessary to achieve the organizational goals.
Q:
(p. 14) The primary measure used in determining a supervisor's success or failure is the productivity of the supervisor's work unit.
Q:
(p. 14) Small businesses tend to produce more innovations than larger businesses.
Q:
(p. 12) Entrepreneurs own their businesses, but they can choose among several different types of ownership.
Q:
(p. 11) Being a professional manager is much more risky than being an entrepreneur.
Q:
(p. 11) Diversity contributes to creating an organization culture that is more tolerant of different behavioral styles and wider views.
Q:
(p. 9) Teleconferencing and social media degrade the opportunities for improved communications within businesses.
Q:
(p. 8) Favoritism in the workplace is very rare now due to government legislation in reducing the problem.
Q:
(p. 8) Supervisors must always remember that the work group looks to them to set the example.
Q:
(p. 7) Technical skills are most important at the senior management level.
Q:
(p. 7) Decision making, planning, and organizing are activities that require conceptual skills.
Q:
(p. 6) Organizing determines how well the work is being done compared with what was planned.
Q:
(p. 6) Staffing involves distributing the work among the employees in the work group.
Q:
(p. 5-6) Planning generally involves two basic steps: determining the organization's objectives and the most effective way of attaining the objectives.
Q:
(p. 5) If an operative employee has good technical skills and a good work record, he or she is sure to be a good supervisor.
Q:
(p. 5) The functions of supervision include planning, organizing, staffing, leading, and controlling.
Q:
(p. 4) A manager who serves as the link between operative employees and all other managers is called a supervisor.
Q:
(p. 3) The supervisory level of management usually includes the chairman of the board and the president.
Q:
(p. 3) Supervisors manage employees who are physically involved in the production of an organization's goods and services.
Q:
(p. 3) The middle management establishes the goals and objectives of the organization and the policies necessary to achieve them.
Q:
(p. 3) Supervision is the first level of management in an organization.
Q:
What is performance analysis approach? Suggest the ways in which training departments will need to be involved.
Q:
Explain the term embedded learning. Why would it be increasingly prevalent in the future?
Q:
Delivery of training in the future must be done faster and more efficiently. How can this be done? What are some techniques to accomplish this goal?
Q:
Identify the future trends that will affect training.
Q:
Explain the reasons for increased use of new technologies for training delivery.
Q:
The major benefit of using application service provider is that company resources are not used to purchase or maintain an internal network or intranet.
a. True
b. False
Q:
Application service provider (ASP) is a company that rents out access to software for a specific application.
a. True
b. False
Q:
The key decision for companies is not whether to outsource training but rather how much training to outsource.
a. True
b. False
Q:
Cloud computing permits employees to access formal training programs only from a specific educational institution.
a. True
b. False
Q:
Cloud computing gives companies and their employees access to information through smart phones and tablets rather than relying solely on personal computers.
a. True
b. False
Q:
Social networking platforms will never be part of learning management systems.
a. True
b. False
Q:
Managers are demanding training courses that are longer and that focus on holistic development.
a. True
b. False
Q:
In rapid instructional design, an acceptable strategy is to skip steps in the instructional design process.
a. True
b. False
Q:
In rapid instructional design (RID), the resources that are devoted to design and delivery of instruction cannot be reallocated.
a. True
b. False
Q:
One principle of rapid instructional design (RID) is development of instructional content and process must be developed in close coordination with one another.
a. True
b. False
Q:
Because of new technology, trainers are being challenged to find new ways to use instructional design.
a. True
b. False
Q:
Virtual team members need training only in technical skills and competencies and not in teamwork skills.
a. True
b. False
Q:
Digital collaboration refers to an interaction between two or more people mediated by a computer.
a. True
b. False
Q:
Work that is conducted in a remote location where the employee has limited contact with peers but is able to communicate electronically is known as teleimmersion.
a. True
b. False
Q:
The content of training simulations is constant and therefore can not be altered to suit global audiences.
a. True
b. False
Q:
With digital Avatar, corporate trainers can create animated versions of themselves for online instruction.
a. True
b. False
Q:
Virtual retinal display allows real-time, on-site performance support.
a. True
b. False
Q:
New technologies will decrease if companies employ more contingent employees and offer more alternative work arrangements.
a. True
b. False
Q:
The use of social media and other new technologies will decrease in future as a result of the increasing costs of these technologies.
a. True
b. False
Q:
Training serves an important role in helping organizations achieve sustainability goals.
a. True
b. False
Q:
Which of the following is the benefit of using an application service provider?
a. It ensures that the training content and methods match the local culture of the workforce.
b. It saves the company costs related to the purchase or maintenance of an internal network or intranet.
c. It creates, delivers, and packages training in different formats for beginners and experts.
d. It designs learning space, as well as content in traditional learning environments.
Q:
A company that rents out access to software for a specific application is called a(n) _____.
a. storage service provider
b. internet service provider
c. application service provider
d. network service provider
Q:
Which of the following is a feature of cloud computing?
a. It provides access to applications and information solely through the employees personal computers.
b. It restricts access to large company databases.
c. It can be delivered on-demand via the Internet or restricted to use by a single company.
d. It restricts access to tools used for conducting workforce analytics.
Q:
_____ tracks learning activities and costs, and relates learning results to product revenues or sales goals.
a. A learning management system
b. An embedded learning system
c. Social learning
d. Cloud computing
Q:
Which of the following is true of high-performance work systems?
a. These systems place the least importance on interpersonal skills.
b. Employees need to focus on developing technical skills only.
c. Total quality management has no relevance to such systems.
d. Employees need to understand the entire service and production system.
Q:
Increased use of contingent workers and increased flexibility to meet customer needs will lead training departments to have a greater focus on _____.
a. traditional training methods
b. lecture and presentation methods
c. expert systems and electronic performance support systems
d. classroom training
Q:
Which of the following statements about embedded learning is true?
a. It excludes social learning.
b. Its products include task-specific, real-time content and simulation that are accessible during work, as well as real-time collaboration in virtual workspaces.
c. It is independent of knowledge management.
d. It focuses more on the development of competencies that can benefit the employee and the company over the long term.
Q:
The difference between formal training programs and embedded learning is that:
a. embedded learning focuses more on the development of competencies that can benefit the employee and the company over the long term.
b. formal training programs include task-specific, real-time content and simulation that are accessible during work, as well as real-time collaboration in virtual workspaces.
c. formal training programs focus on providing short-term oriented learning that the employee needs to complete key job tasks.
d. embedded learning focuses on learning that is integrated with knowledge management and that occurs on the job as needed.
Q:
Which of the following involves collaboration and nonlearning technologies, such as microblogs, and is integrated with knowledge management?
a. Transformative learning
b. Embedded learning
c. Experimental learning
d. Adventure learning
Q:
_____ refers to learning with and from others through face-to-face interactions occurring in classrooms, conferences, and group meetings, as well as online.
a. Transformative learning
b. Experimental learning
c. Social learning
d. Discovery learning
Q:
_____ refers to learning that occurs on the job as needed.
a. Embedded learning
b. Just-in-time learning
c. Mobile learning
d. Adventure learning
Q:
Anderson Enterprises, an advertising firm, planned to make its communication process more efficient and effective and hence interviewed employees to collect details about the flow of information in the organization. Flow charts were then created that depicted the way information was passed on to every member in the team. They also prepared maps to show interaction between different departments. This approach helped the firm increase inter-departmental communication and reduce costs for the company. Which of the following approaches is being used by Anderson Enterprises?
a. Social network analysis
b. Just-in-time learning
c. Rapid instructional design
d. Cloud computing approach
Q:
Social network analysis:
a. is an application that suggests how to modify behavior and be more responsive to team members.
b. provides realistic, life-sized holographic projections in which employees can hear and see collaborators as if they were physically present in the office.
c. identifies performance gaps or deficiencies and examines training as one possible solution for the business units.
d. is a mapping tool that can be used to reduce costs and improve communications within an organization.
Q:
Which of the following statements is true about demands of the managers with regard to training?
a. Managers are demanding that the training departments increase the number of courses and programs being offered without directly addressing a business issue or performance problem, as it leads to holistic development.
b. Managers are demanding training courses that are shorter and that focus only on the necessary content.
c. To ensure that learning and transfer of training occur in the larger courses, managers have asked trainers to act as coaches to supplement the training and create detailed modules for reference.
d. Managers are not emphasizing on pre-class assignment completion and are using less post-course job aids.
Q:
Which of the following is a trend in the delivery of training?
a. Managers demanding longer training courses
b. Managers demanding the training courses to include excessive content
c. Managers reducing the number of on-the-job training opportunities
d. Managers being asked to act as coaches to supplement training
Q:
All of the following are examples of RID strategies EXCEPT _____.
a. combining different steps of the design process such as analyses and evaluation
b. conducting separate analyses of training needs and learning outcomes
c. developing instruction around job aids
d. using shortcuts (e.g., use existing records for needs assessment; conduct focus groups)
Q:
Which of the following statements is true of rapid instructional design (RID)?
a. In rapid instructional design, resources that are devoted to design and delivery of instruction cannot be reallocated.
b. In rapid instructional design, instructional content and process can be developed independently of each other.
c. Rapid instructional design is a self-serviced, modifiable, and on-demand computing system that provides information technology infrastructure over a network.
d. Rapid instructional design refers to the company that rents out access to software for a specific application.
Q:
Which of the following is a criticism of the traditional training design model?
a. The trainer is the least important component of the design.
b. It is a linear approach driven by subject-matter experts.
c. It assumes that the training content is unstable.
d. It takes very little time compared to the rapid instructional design model.
Q:
Which of the following signifies a training challenge for virtual work arrangements?
a. A company has to develop a map of informal connections between employees
b. Training on the working culture of a company has to be organized for newly recruited employees at the companys central office
c. A company has to invest in training delivery methods that facilitate digital collaboration
d. A company considers its location, organization structure, and employment relationships as its limiting factors
Q:
An interaction between two or more people mediated by a computer is called _____.
a. outsourcing
b. benchmarking
c. process consultation
d. digital collaboration
Q:
Bernard has been working with Miller Advertising firm for a couple of years. He works from remote locations and does not work at the firms office. He communicates with his colleagues through e-mails and videoconferencing. Which of the following indicates Bernards work set up?
a. Blended learning
b. Telecommuting
c. Cloud computing
d. Teleimmersion
Q:
_____ refers to work that is conducted in a remote location where the employee has limited contact with peers but is able to communicate electronically.
a. Blended learning
b. Telecommuting
c. Cloud computing
d. Teleimmersion
Q:
Which of the following is true of virtual work arrangements?
a. Successful virtual knowledge teams do not need structure or leadership.
b. Virtual work arrangements include virtual teams but exclude telecommuting.
c. Virtual knowledge teams have constant membership.
d. In virtual work arrangements, location is not a limiting factor.
Q:
Which of the following is a technology that provides realistic, life-sized holographic projections in which employees can hear and see collaborators as if they were physically present in the office?
a. Metaprogramming
b. Cloud computing
c. Teleimmersion
d. Telecommuting