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Q:
The core employees in the nine-box grid are those with:
a. high potential and high performance.
b. low potential and outstanding performance.
c. high potential and low performance.
d. moderate potential and solid performance.
Q:
The process of developing a succession plan typically begins with:
a. identifying the employees included in the succession plan.
b. identifying the positions included in the succession plan.
c. developing standards to evaluate positions.
d. determining ways to measure employee potential.
Q:
Which of the following is true of coaching employees?
a. Coaching involves providing resources such as mentors, courses, or job experiences.
b. A good coach is an individual who knows all the answers.
c. A good coach has a strong desire to tell others what to do.
d. Employees who are going to be coached need to be concerned with their reputation.
Q:
Which of the following is characteristic of successful formal mentoring programs?
a. Mentor and protg participation is involuntary.
b. The mentorprotg matching process limits the ability of informal relationships to develop.
c. The mentorprotg relationship stays long due to the fear of punishment.
d. The mentor and protg pursue the relationship beyond the formal period.
Q:
_____ is a type of interpersonal relationship approach to development in which a successful senior employee helps develop a group of four to six less experienced employees.
a. Executive education program
b. Group mentoring program
c. Calibration group program
d. Leaderless group program
Q:
Employee development need or goal of job rotation is to:
a. develop new skills by continuing in the current position or job.
b. learn about another function, division, or product in the same organization.
c. reduce job stress or achieve better work and non-work balance.
d. obtain job experiences and develop skills in jobs not available in the company.
Q:
_____ allow employees more time for personal pursuits such as writing a book or spending more time with young children, by granting a temporary leave of absence from the company.
a. Job enlargements
b. Apprenticeships
c. Sabbaticals
d. Job rotations
Q:
Which of the following statements is true about transfers as a part of job experiences?
a. It is a punishment for poor performance and it hinders the development of skills.
b. It refers to a lateral movement to a job with similar responsibilities.
c. It necessarily increases job responsibilities or compensation.
d. It requires employees to take a full-time operational role at another company.
Q:
Which of the following is a negative outcome of job rotation?
a. It fails to provide employees with a holistic view of the companys goals.
b. It creates a short-term perspective on problems and solutions.
c. It cannot be used for all levels and types of employees.
d. It has no associations with salary growth and promotion rates.
Q:
_____ gives employees a series of job assignments in various functional areas of the company or movement among jobs in a single functional area or department.
a. Job rotation
b. Job enlargement
c. Onboarding
d. Externship
Q:
Job enlargement refers to the process of:
a. hiring more people for the same job category.
b. moving employees up the organizational hierarchy.
c. adding challenges or new responsibilities to an employee's current job.
d. adding more jobs in a department in order to reduce employee stress.
Q:
Sending employees on international assignments and projects is an example of the _____ approach to employee development.
a. formal education
b. assessment
c. mentoring
d. job experience
Q:
Which of the following is a limitation of the 360-degree feedback system?
a. Managers behaviors or skills are evaluated only by subordinates.
b. Employees cannot compare their own personal evaluations with the views of others.
c. A facilitator is needed to help interpret the results.
d. The feedback from the 360-degree assessment cannot be linked to development plans.
Q:
In upward feedback, managers behaviors or skills are evaluated by _____.
a. their bosses
b. their peers
c. their subordinates
d. external customers
Q:
In assessment centers, scheduling exercises typically evaluate employees _____.
a. leadership skills
b. problem-solving abilities
c. oral communication skills
d. psychomotor skills
Q:
An in-basket exercise is typically designed to measure the _____ of a manager.
a. psychomotor skills
b. administrative skills
c. conflict resolution skills
d. emotional intelligence
Q:
The _____ is a personality assessment tool used for team building and leadership development that identifies employees preferences for energy, information gathering, decision making, and lifestyle.
a. nine-box grid
b. Myers-Briggs Type Inventory
c. Boston Consulting Group matrix
d. 360-degree assessment system
Q:
In the _____ stage of the career management process, employees receive information on how the company evaluates their skills and knowledge and where they fit into the companys plans.
a. action planning
b. self-assessment
c. goal setting
d. reality check
Q:
_____ refers to the use of information by employees to determine their career interests, values, aptitudes, and behavioral tendencies.
a. Reality check
b. Goal setting
c. Self-assessment
d. Action planning
Q:
An employees protean career:
a. is controlled by the availability of positions in a company.
b. is limited to achievements at work.
c. is based on the feeling of pride that comes from achieving life goals.
d. is solely determined through signals the employee receives from the company.
Q:
Which of the following statements is true about the differences between training and development?
a. Training is future-oriented, while development focuses more on the present issues.
b. Training focuses on preparing employees for current jobs, but development prepares them for other positions in the company.
c. Use of work experiences is higher in training than it is in development.
d. Employee participation in training is voluntary, whereas in development, employee participation has to be forced.
Q:
Under what conditions should managers and trainers in companies consider using new technology training methods?
Q:
How can intelligent tutoring system (ITS) be distinguished from other new training technologies?
Q:
What are the components of mobile technology for learning?
Q:
What does digital collaboration mean in training?
Q:
How does use of technology benefit training and learning?
Q:
No single training method is inherently superior to other methods.
a. True
b. False
Q:
In web-based training, an instructor can provide detailed feedback.
a. True
b. False
Q:
Although development costs for technology-based training programs are high, costs for administering these programs are low.
a. True
b. False
Q:
A major reason that companies adopt a learning management system (LMS) is to decentralize management of learning activities.
a. True
b. False
Q:
Training support technologies assist in transfer of training by providing employees with information not covered in training.
a. True
b. False
Q:
Teleconferencing refers to asynchronous exchange of audio and video between two or more individuals.
a. True
b. False
Q:
Distance learning features a one-way communication for training.
a. True
b. False
Q:
The intelligent tutoring system (ITS) has information about the content domain, as well as expectations about the trainees level of knowledge.
a. True
b. False
Q:
Virtual worlds are ineffective for teaching interpersonal skills such as time management and leadership.
a. True
b. False
Q:
Virtual reality allows simulations to become even more realistic.
a. True
b. False
Q:
Training programs should allow trainees to control the amount of feedback they receive.
a. True
b. False
Q:
Online learning that merely repurposes an ineffective training program will result in effective training.
a. True
b. False
Q:
E-learning should be designed to minimize content or work that is related to the learning objectives.
a. True
b. False
Q:
Online learning courses should be designed for the available bandwidth on the companys system.
a. True
b. False
Q:
In distance learning, trainees do not have control over the content and speed of learning.
a. True
b. False
Q:
Interactive video is ineffective for trainees to learn technical or interpersonal skills.
a. True
b. False
Q:
Traditionally, trainees played a passive role in learning.
a. True
b. False
Q:
Online learning is insufficient for teaching complex analytical, conceptual, and interpersonal skills.
a. True
b. False
Q:
There are no generational differences in using and realizing the potential benefits of social media tools.
a. True
b. False
Q:
New training technologies are unlikely to totally replace face-to-face instruction.
a. True
b. False
Q:
Which of the following technology-based training methods provides the least scope for learner-instructor interaction?
a. Virtual reality
b. Mobile learning
c. Social Media learning
d. Web-based learning
Q:
Which of the following technology-based training methods has a relatively low development cost?
a. Virtual reality
b. Mobile learning
c. Intelligent tutoring system
d. Web-based learning
Q:
Which of the following statements is true of learning management systems (LMS)?
a. An LMS helps companies understand the strengths and weaknesses of their employees, including where talent gaps exist.
b. If a company wants to develop an LMS, it needs to have an online learning environment that is under the control of the instructors.
c. The major reason that companies adopt an LMS is to decentralize management of learning activities.
d. An LMS increases a companys costs related to training and time required for program completion.
Q:
_____ allow companies to track the number of employees who have completed courses that are required to meet state, federal, or professional regulations (compliance training).
a. Expert systems
b. Learning management systems
c. Intelligent tutoring systems
d. Supply chain systems
Q:
_____ are used as a support tool that employees refer to when they have problems or decisions that they feel exceed their current knowledge and skills.
a. Expert systems
b. Virtual worlds
c. Branching stories
d. Virtual labs
Q:
Which of the following is a disadvantage of distance learning?
a. Distance learning fails to save travel costs for the company.
b. Weather conditions and satellite glitches create obstacles for distance learning.
c. It is difficult to bring content experts into a classroom as needed in distance learning.
d. Distance learning features one-way communication between people.
Q:
According to the intelligent tutoring system (ITS), the trainee model:
a. provides information about how to perform a task.
b. interprets trainees' actions and reports the results or provides coaching.
c. determines difficulty and order in which problems are presented to trainee.
d. provides information about students knowledge.
Q:
Which of the following is a disadvantage of training through virtual worlds?
a. It is ineffective for employees who are not in the same location or country to have access to training.
b. It has no scope for teamwork exercises and group problem solving.
c. It is inappropriate for learners totally new to the work world, as it may confuse and overwhelm them.
d. It fails to provide a place to meet with trainers, managers, or other employees who can serve as teachers.
Q:
_____ is a computer-based technology that provides trainees with a three-dimensional learning experience.
a. Podcasting
b. Virtual reality
c. Webcasting
d. Shared media
Q:
Which of the following is an advantage of simulations?
a. Simulations provide learning situations with a high degree of human contact.
b. Trainees do not have to acquire any prior knowledge while playing a game.
c. Simulations can safely put employees in situations that would be dangerous in the real world.
d. Compared to the other training methods, the development cost of simulations is lower.
Q:
The use of simulations has been limited by their _____.
a. inability to incorporate situations or problems that a trainee might encounter
b. inability to be used on a desktop computer
c. need for employees to travel to a central training location
d. high development costs
Q:
In virtual lab type of simulation, trainees:
a. interact with a computer representation of the job for which they are being trained.
b. are given a set of business rules (usually finance-based).
c. enter their decisions into a spreadsheet that shows how the decisions affect the business.
d. are presented with a situation or a case and asked to make a choice or decision.
Q:
In _____ type of simulation, trainees are presented with a situation and asked to make a decision that enables them to progress through the simulation.
a. game-based
b. branching story
c. virtual lab
d. interactive spreadsheet
Q:
In comparison to classroom delivery, blended learning has increased:
a. involvement of the instructors.
b. face-to-face interactions.
c. self-directedness among employees.
d. learners dependency on the instructor.
Q:
The use of social media as a learning tool will be ineffective in a company that:
a. has a significant number of employees from the millennial generation.
b. requires substantial teamwork.
c. supports centralized decision making.
d. has geographically dispersed employees.
Q:
YouTube is a typical example for _____.
a. shared workspaces
b. shared media
c. microblog
d. online chat room
Q:
Online training is best provided:
a. during the trainees personal time.
b. during breaks in the trainees normal workday.
c. at the employees desktop without time away from the job.
d. by using one- to two-hour training modules rather than a full-day training session.
Q:
_____ refers to the learners involvement with the training material and assessing their progress toward learning.
a. Repurposing
b. Rapid prototyping
c. Metacognition
d. Self-regulation
Q:
In the context of maximizing the benefits of learner control, trainees should:
a. be allowed to practice on selected topics of their choice and not every topic covered.
b. be allowed to skip practice even in topics that they are incompetent in.
c. be allowed to control the sequence in which they receive instruction.
d. be allowed to control the amount of feedback they receive.
Q:
_____ refers to directly translating an instructor-led, face-to-face training program to an online format.
a. Repurposing
b. Rapid prototyping
c. Self-directedness
d. Webcasting
Q:
To create a positive online learning experience, _____.
a. content that is unrelated to the learning objectives should also be included in e-learning
b. the use of multiple types of media to deliver e-learning should be avoided
c. trainees should be allowed to skip over material that they are competent in
d. learning modules should be kept long and delivered continuously
Q:
_____ typically provides opportunities for learners to practice, ask questions, and interact with other learners and peers both face-to-face and online.
a. Traditional classroom training
b. Technology-based learning
c. Blended learning
d. Adventure learning
Q:
Which of the following is a disadvantage of online learning?
a. Online learning lacks communication richness.
b. Online learning is ineffective for training that emphasizes on cognitive outcomes.
c. Online learning fails to link learners to other content, experts, and peers.
d. Updating online learning is extremely difficult.
Q:
In a traditional learning environment, _____.
a. learning used to be a very dynamic process
b. communication on course content was primarily two-way
c. learning occurred primarily through exchanges with other learners
d. experts and resource materials were separate from the learning environment
Q:
_____ allow synchronous communication in training.
a. Live online courses
b. Self-paced courses on CD-ROM
c. Virtual libraries
d. E-mails
Q:
Which of the following statements is true of technologys influence on training and learning?
a. New technologies have increased the administrative costs associated with delivering training to employees.
b. New training technologies will totally replace face-to-face instruction.
c. New technologies give employees access to and control of their own learning through relationships and collaborations with others.
d. New technologies add to the paperwork and time needed for administrative activities.
Q:
Write a note on Kaizen.
Q:
Mention the six characteristics of effective modeling displays.
Q:
What activities do trainers need to engage before, during, and after a role play to make it effective?
Q:
Elaborate the process used for case development.
Q:
What should an effective on-the-job (OJT) training program include?
Q:
Presentation methods of training are more effective than the hands-on methods.
a. True
b. False
Q:
Group building methods focus on individual as well as team learning.
a. True
b. False
Q:
Effective modeling displays presents models engaging in both positive use of key behaviors and negative use.
a. True
b. False