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Q:
Describe the steps in the complaint model.
Q:
State the seven areas of global diversity.
Q:
List some work-life benefits being offered by organizations.
Q:
What is sexism? Explain ways to overcome it.
Q:
Describe sexual harassment as defined by the Equal Employment Opportunity Commission (EEOC).
Q:
List some of the minorities that are legally protected by the Equal Employment Opportunity Commission (EEOC).
Q:
What is a bona fide occupational qualification and what are affirmative action programs? State the major rules of thumb to follow when asking questions during interviews.
Q:
State a few federal employment laws on compensation and benefits.
Q:
Distinguish between prejudice and discrimination. List common areas of employment discrimination.
Q:
Consider the statement, "With the global economy, people around the world are becoming more and more alike, so why be concerned about diversity?" Do you agree? Should organizations conduct diversity training?
Q:
The percentage of married people has declined over the years due to divorce and people living together. Also, male and female roles have changed. Do these trends help or hurt society?
Q:
The traditional family hasn't been the norm for several years. Instead, it is being overtaken by dual-income earners and single parents. Are we better off today, or should we return to the traditional family?
Q:
Consider the statement, "Sexist and racist jokes are just meant to be funny and no one gets hurt anyway." Do you agree?
Q:
Only a small percentage of Fortune 500 companies have female CEOs. One solution to increase the number of women CEOs would be to have co-CEOs, one male and one female. Do you think this would work? Do you have any other ideas on how to break the glass ceiling?
Q:
Do you agree that people who work together can date? How might dating lead to sexual harassment? Should organizations have policies about employee dating? If they have policies, what should the policies include?
Q:
Do you feel comfortable being around people with disabilities? Should organizations make special efforts to hire individuals who are disabled? Are organizations that hire workers with disabilities just being socially responsible, or are the workers productive?
Q:
Some companies and jobs have a mandatory retirement age. Should the government pass a law stating a mandatory retirement age?
Q:
Should religious people be given breaks and a special place to pray during their work time?
Q:
Do we really need laws to get organizations to give equal opportunities to all? Should the current employment laws be changed? How?
Q:
Clearly, women and minorities were held back from employment opportunities in the past. So shouldn't we give them special consideration today (like giving them jobs when they are qualified even though there are better qualified white males)? Should we be increasing or decreasing affirmative action programs?
Q:
Identify a complaint you brought to a supervisor. If you have never complained, interview someone who has. State the complaint and identify the steps in the complaint model the supervisor did and/or did not follow.
Q:
Have you experienced any cultural differences in human relations with others? If so, explain.
Q:
How do you feel about having a female boss? Why?
Q:
What are your views on dating coworkers? Have you dated coworkers, or will you date coworkers in the future?
Q:
How do you feel about the fact that certain groups are legally protected against discrimination?
Q:
Have you, or has anyone you know, been sexually harassed? If so, describe the situation(s) (use language acceptable to everyone).
Q:
How would you feel about working with a person who has AIDS? Why?
Q:
How do you feel about drug testing by employers? Why do you feel this way?
Q:
Have you ever seen any employees under the influence of alcohol or drugs at work? How did their substance use affect their ability to work?
Q:
Describe the affirmative action program at an organization, preferably one for which you work or have worked.
Q:
Have you, or has anyone you know, been asked an illegal discriminatory question during the hiring process? If yes, identify the question(s).
Q:
Have you, or has anyone you know, gone through diversity training? If yes, describe the program.
Q:
Cite an example of employment discrimination in recruitment, selection, compensation, upward mobility, or evaluation, preferably from an organization for which you work or have worked.
Q:
Discuss a situation in which you were discriminated against for some reason.
Q:
Which of the following is the last step in handling a customer complaint?
A. Take a decided action to make it up to the customer.
B. Agree that the mistake should not have happened.
C. Tell the customer what you are going to do about it.
D. Take precautions to prevent the mistake in the future.
Q:
A customer has complained that the cashier has made a mistake and charged her more than what she owed. As a manager, which of the following steps would you take first to handle this complaint?
A. Agree that it should not have happened.
B. Admit you made a mistake.
C. Tell the customer what you are going to do about it.
D. Ask the customer to recommend a solution.
Q:
You are a clergy person managing a religious organization. You have four part-time employees to answer the door and phone and to do odd jobs in between. These employees' minimum wages have been increased recently. The increased cost is not yet in your budget, so you decided to cut back the number of working hours of Fabio, one of the employees. Later, Fabio comes to you and says, "Why do I get stuck losing more hours than the other three workers? I'm as good as or better than any of the other workers. It's not fair." You ask Fabio for a solution. According to the complaint model, which of the following should be your next step?
A. Develop and implement a plan.
B. Schedule time to get all the facts.
C. Measure and evaluate results.
D. Paraphrase the complaint.
Q:
You are a manager in a retail store. The company policy is that employees should not work for longer than three hours without a 10-minute break or a 30-minute meal period. Employees are not to take breaks until told to do so by you. During the recent holiday season, you have not been giving employees their breaks. Donald comes to you and says, "Why do I have to work such long hours without a break? It's not fair. Yesterday I worked for five hours without a break." In this scenario, which of the following steps of the complaint model should you take first?
A. Schedule time to get all the facts.
B. Make a decision to get someone else to do the work.
C. Develop a plan.
D. Paraphrase the complaint.
Q:
You are a manager in the frozen foods department of a supermarket. Every two weeks, the frozen foods cases must be cleaned. Since Chris does the best job, you usually select Chris to clean the cases. Chris has come to you and said, "Why do I always have to do the dirty work of cleaning the cases? It's not fair that I have to clean the cases more often than the other two employees." According to the complaint model, which of the following should you do immediately after listening to Chris and paraphrasing his complaint?
A. Schedule time to get all the facts.
B. Take precautions to prevent the mistake in the future.
C. Have the complainer recommend a solution.
D. Develop and implement a plan.
Q:
Which of the following is the final step of the complaint model?
A. Paraphrase the complaint.
B. Have the complainer recommend a solution.
C. Schedule time to get all the facts and/or make a decision.
D. Develop and implement a plan.
Q:
Which of the following is the first step of the complaint model for handling employee complaints?
A. Schedule time to get all the facts.
B. Have the complainer recommend a solution.
C. Listen to the complaint and paraphrase it.
D. Talk to the complainer and develop a plan.
Q:
Identify a correct statement about global diversity.
A. The Japanese prefer dealing with people who are outspoken.
B. Management-labor relations in France are more polarized than in the United States.
C. Americans are the world's highest-paid employees.
D. The French place high importance on team effort.
Q:
Which of the following statements is true about global diversity?
A. Hispanics consider socializing as a waste of time.
B. There is not much difference in work ethics between Americans and Europeans.
C. Europeans work more hours than Americans.
D. Europeans have a stronger work ethic than the Japanese.
Q:
Identify a true statement about global diversity.
A. The easiest way to be a successful employee in Japan is to be an individual star.
B. In Japan, making the "V" sign with the hand is considered an obscenity rather than a sign for victory.
C. During face-to-face communication, Latinos tend to touch each other less than Americans.
D. Americans prefer to speak face-to-face from a greater distance than people of most other countries.
Q:
Which of the following statements is true of global diversity?
A. Employee health and safety laws are generally more protective in Third World countries than in developed countries.
B. The Americans are more long-term oriented than the Chinese.
C. The Japanese and Chinese place a high priority on human relations and teamwork.
D. In the United States and some other countries, it is legal to take and give bribes for doing business.
Q:
_____ are best described as people who live and work in a country other than their native country.
A. Immigrants
B. Expatriates
C. Active citizens
D. Refugees
Q:
_____ are work-life benefits that offer professional counseling for personal, family, and/or substance abuse problems.
A. Employee assistance programs
B. Wellness programs
C. Work-life balance classes
D. Telecenters
Q:
_____ are work-life welfare packages that let employees choose the packages that best suit them.
A. Life packages
B. Welfare inducements
C. Prime perks
D. Cafeteria benefits
Q:
Which of the following statements is true about the roles played by fathers?
A. In the old days, most fathers worked short hours and spent a lot of time with their children.
B. Criminals are trained by their fathers.
C. Most male criminals have no relationship with their fathers.
D. More fathers are opting for gender flip.
Q:
Identify a true statement about marriage and family arrangements.
A. Family plan prenuptual agreements are legal documents.
B. Most religious organizations offer courses for helping couples prepare for marriage.
C. Mothers spend more hours doing paid work.
D. Husbands do as much hours doing housework as mothers.
Q:
Which of the following comments is a sexist way to describe a businesswoman?
A. She's difficult to work for.
B. She follows through.
C. She isn't afraid to say what she thinks.
D. She is careful about details.
Q:
Gabriel, who is employed at a supervisory level at Matrix Co., says women workers and managers are as committed as men. Gabriel's statement can be best categorized as a _____.
A. fact
B. fable
C. myth
D. delusion
Q:
Brandon, a manager at Legacy Inc., believes that men and women are truly equal in management ability. Brandon's belief can be best categorized as a _____.
A. delusion
B. fable
C. myth
D. fact
Q:
"Minorities who are managers have difficulty in situations calling for quick and precise decisions," says Rohan, who is a supervisor at Trades Inc. Rohan's statement can be best categorized as a _____.
A. fact
B. survey feedback
C. myth
D. certainty
Q:
Nigel is an employee at Prosper Co. He believes that male managers are far better at their jobs than their female counterparts. Nigel's belief can be best categorized as a(n) _____.
A. fact
B. myth
C. overstatement
D. observation
Q:
George is a supervisor at Prime Inc. He is of the view that women are equally committed to the organization as men. This view is a(n) _____.
A. fact
B. myth
C. overstatement
D. stereotype
Q:
Noel, a manager at Olive Corp., is of the belief that disabled individuals lack the motivation to get ahead. Noel's belief can be best categorized as a(n) _____.
A. observation
B. fact
C. overstatement
D. myth
Q:
Alicia is an employee at Globe Corp. She believes that women managers will leave their jobs to have children. Alicia's belief can be best categorized as a(n) _____.
A. fact
B. overstatement
C. myth
D. observation
Q:
The barriers to upward mobility in organizations are commonly called the _____.
A. covert snag
B. mobility hurdle
C. organizational handicap
D. glass ceiling
Q:
Which of the following is a myth about women managers?
A. Women are equal in managerial ability.
B. Women are equally committed as men.
C. Women are too emotional to be managers.
D. Women are good managers.
Q:
_____ is being careful not to offend or slight anyone with our behavior.
A. Political correctness
B. Confabulation
C. Affirmative action
D. Favoritism
Q:
_____ is the term often used to refer to bias and discrimination based on a person's sexual orientation.
A. Stereotyping
B. Affirmative action
C. Homophobia
D. Sexism
Q:
Which of the following laws protects people with HIV or AIDS from discrimination?
A. Civil Rights Act of 1991
B. Rehabilitation Act of 1973
C. Family and Medical Leave Act of 1993
D. Occupational Safety and Health Act of 1970
Q:
"Please write down all the jobs you've done so far including the ones that are not relevant to the post applied." This statement reflects a(n) _____ preemployment inquiry.
A. prejudiced
B. illegal
C. legal
D. discriminatory
Q:
"How old are you? Can I see your birth certificate?" These questions are a(n) _____ preemployment inquiry.
A. illegal
B. mandatory
C. legal
D. prejudiced
Q:
"Do you own the house you live in or have you rented the place?" This question is a(n) _____ preemployment inquiry.
A. prejudiced
B. discriminatory
C. legal
D. illegal
Q:
"Have you ever used a different name for work?" This preemployment inquiry will most likely be perceived as _____.
A. prejudiced
B. illegal
C. legal
D. discriminatory
Q:
Which of the following is a non-discriminatory preemployment inquiry?
A. Asking a candidate for a reference from a religious leader
B. Asking a candidate's religious preferences, affiliations, or denominations
C. Asking a candidate to state his or her marital status
D. Asking a candidate to list membership in job-related organizations, such as unions
Q:
Which of the following preemployment inquiries is discriminatory?
A. Asking a candidate's current legal name and whether the candidate has ever worked under a different name
B. Asking a candidate's current residence and length of residence
C. Asking a candidate to state his or her marital status
D. Asking if a candidate is of a specific religion when it is a BFOQ
Q:
Which of the following preemployment inquiries is discriminatory?
A. Asking for a candidate's maiden name or whether a candidate has changed his or her name
B. Asking if a candidate is between specific age groups, 21 to 70, to meet job specifications
C. Asking a candidate to list the languages he or she speaks and/or writes fluently
D. Asking for a candidate's current residence and length of residence
Q:
_____ are planned, special efforts to recruit, hire, and promote women and members of minority groups.
A. Affirmative action programs
B. Prejudiced discriminations
C. Special interventions
D. Vocational rehabilitation endeavors
Q:
_____ is a method of making up for prior discrimination in the workplace.
A. Valuing diversity
B. Prejudiced discrimination
C. Bona fide occupational qualification
D. Affirmative action
Q:
_____ allows discrimination on the basis of religion, sex, or national origin where it is reasonably necessary to normal operation of a particular enterprise.
A. Prohibited information
B. Vocational rehabilitation
C. A bona fide occupational qualification
D. An affirmative action program
Q:
Which of the followings laws prohibits discrimination based on physical or mental disability?
A. Equal Employment Opportunity Act of 1972
B. Vocational Rehabilitation Act of 1973
C. Age Discrimination in Employment Act of 1967
D. Civil Rights Act of 1991
Q:
Which of the following laws prohibits discrimination in all areas of the employment relationship?
A. Equal Employment Opportunity Act of 1972
B. Occupational Safety and Health Act of 1970
C. Age Discrimination in Employment Act of 1967
D. Vocational Rehabilitation Act of 1973
Q:
Which of the following is a training objective that helps employees overcome prejudice and discrimination?
A. Tolerating employee stereotyping
B. Learning various languages
C. Viewing other employees as part of a local workforce
D. Valuing employee differences
Q:
"I won't let Barbara be a part of my kayaking team," said Tom to Harry. Which of the following does this statement reflect?
A. Stereotyping
B. Discrimination
C. Prejudice
D. Favoritism
Q:
Samuel and Hiroto are colleagues. While talking about what they had for dinner the previous night, Samuel says, "Hiroto, I bet you got raw fish for dinner at Yoko's." Which of the following does this statement reflect?
A. Prejudice
B. Favoritism
C. Fact
D. Discrimination
Q:
"The boss didn't hire Daniel because he is an African-American." Which of the following does this statement reflect?
A. Disability
B. Favoritism
C. Prejudice
D. Discrimination
Q:
"The boss hired another one of those blondes. I bet she'll waste a lot of time flirting with the men." Which of the following does this statement reflect?
A. Fact
B. Discrimination
C. Prejudice
D. Favoritism