Accounting
Anthropology
Archaeology
Art History
Banking
Biology & Life Science
Business
Business Communication
Business Development
Business Ethics
Business Law
Chemistry
Communication
Computer Science
Counseling
Criminal Law
Curriculum & Instruction
Design
Earth Science
Economic
Education
Engineering
Finance
History & Theory
Humanities
Human Resource
International Business
Investments & Securities
Journalism
Law
Management
Marketing
Medicine
Medicine & Health Science
Nursing
Philosophy
Physic
Psychology
Real Estate
Science
Social Science
Sociology
Special Education
Speech
Visual Arts
Human Resource
Q:
Many of the TV reality shows have an element of teamwork. However, they often have members of the teams doing negative things to each other to get ahead. Do you believe that these negative examples of poor teamwork influence people's behavior in real-life groups? Can you think of any TV shows that give positive examples of good teamwork?
Q:
Identify group problem members at a meeting you attended. Was the leader effective in handling them? What would you have done to make them more productive members? Explain in detail.
Q:
Recall a specific meeting you attended. Did the group leader plan for the meeting by stating meeting objectives, identifying participants and their assignments, making an agenda, and stating the date, time, and place of the meeting? Did the leader provide a written meeting plan to the members prior to the meeting? Explain your answers and state what you would do differently if you were the leader.
Q:
What can be done to improve the group's dynamics? Explain.
Q:
Identify the group's stage of development and the leader's situational supervisory style. Does the leader use the appropriate style?
Q:
Using your list from Work Application 11-5, identify the major roles played by each group member, including yourself.
Q:
List each team member in order by status in the team, including yourself. What are some of the characteristics that lead to high or low status on the team?
Q:
Is the group cohesive? How does the level of cohesiveness affect the group's performance? Explain your answers.
Q:
List at least three of the team's norms. Identify them as positive or negative. How does the team enforce these norms?
Q:
How large is the group? Is the size appropriate? Explain.
Q:
For Work Applications 11-1 through 11-8, recall a specific group to which you belong or have belonged. If you will be doing Skill-Building Exercise 11-1, do not use your class group for this specific group now. Does the group agree on, and are members committed to, clear objectives? Explain your answer.
Q:
The leader of a labor union needs to put together a charter of demands for the upcoming union-management negotiations through a structured voting method. Which of the following techniques should he use to generate alternative solutions?
A. Nominal grouping
B. Delphi technique
C. Consensus
D. Synectics
Q:
A firm needs novel ideas to make its office eco-friendly. Which of the following techniques should it use to generate alternative solutions?
A. Consensus
B. Delphi technique
C. Nominal grouping
D. Synectics
Q:
A _____ decision maker likes to make quick decisions.
A. reflexive
B. reflective
C. relative
D. consistent
Q:
_____ is the process of selecting an alternative course of action that will solve a problem.
A. Allowance
B. Problem solving
C. Retribution
D. Decision making
Q:
_____ is the process of taking corrective action in order to meet objectives.
A. Decision making
B. Retribution
C. Problem solving
D. Allowance
Q:
Rachel is the last person to contribute anything during team meetings. She tends to shy away from conversations. Which of the following types of problem members does Rachel most likely belong to?
A. The social loafer
B. The wanderer
C. The silent member
D. The bored member
Q:
During a problem-solving discussion, Todd asked, "Why do we keep discussing these problems when they never go away? Don't we have a holiday on Friday?" Which of the following types of problem members does Todd belong to?
A. The social loafer
B. The wanderer
C. The arguer
D. The talker
Q:
"Why are we spending so much time discussing this? It's very simple and clear," thought Tony, as he scribbled carelessly during the team meeting. Which of the following types of problem members does Tony belong to?
A. The bored member
B. The social loafer
C. The wanderer
D. The silent member
Q:
Your department is one of the top producers in the company. The members work as a team even in the absence of your supervision. However, lately you have realized there is a conflict within the department, but performance has not dropped due to the conflict. Which of the following supervisory styles would be most appropriate for this stage?
A. Laissez-faire
B. Autocratic
C. Consultative
D. Participative
Q:
You have taken over as the new manager of a department. The employees are interested in doing their work well and have potential. However, they do not have the competence to achieve the allotted tasks because they have not worked together before. Which of the following supervisory styles would be most appropriate in this stage of group development?
A. Participative
B. Autocratic
C. Laissez-faire
D. Consultative
Q:
Which of the following stages of group development uses the laissez-faire supervisory style?
A. Dissatisfaction
B. Production
C. Resolution
D. Orientation
Q:
Which of the following supervisory styles is used during the resolution stage of group development?
A. Participative
B. Laissez-faire
C. Autocratic
D. Consultative
Q:
The group development stage 2, dissatisfactionmoderate development (lower commitment/some competence), uses the _____ supervisory style.
A. participative
B. laissez-faire
C. autocratic
D. consultative
Q:
Which of the following supervisory styles is used during the first stage of group development?
A. Participative
B. Consultative
C. Autocratic
D. Laissez-faire
Q:
"My team is doing very well. The members have excellent skills and they get along very well." Which of the following stages of team development is this team in?
A. GDS1
B. GDS2
C. GDS3
D. GDS4
Q:
"The members of my team seem more at ease with one another now. Some of them are dedicated to the tasks given to them, and a group structure with acceptable norms and cohesiveness is developing." From the information in the statement, we can say that the team is in the _____ stage of team development.
A. GDS1
B. GDS2
C. GDS3
D. GDS4
Q:
Joseph's team members are having problems getting along. They doubt the productivity of the team. Although they have some competence, they aren't too happy with the team and like to complain. From this information, we can say that the team is in the _____ stage of team development.
A. GDS1
B. GDS2
C. GDS3
D. GDS4
Q:
The _____ stage of team development is characterized by outstanding development level, high commitment, and high competence.
A. forming
B. performing
C. norming
D. storming
Q:
Which of the following is a characteristic of the resolution stage of group development?
A. High development level, variable commitment, and high competence
B. Moderate development level, low commitment, and some competence
C. Low development level, high commitment, and low competence
D. Outstanding development level, high commitment, and high competence
Q:
Which of the following stages of group development is characterized by moderate development level, lower commitment, and some competence?
A. Forming
B. Norming
C. Adjourning
D. Storming
Q:
"My team members are having some problems getting along. They are highly committed and are putting in a lot of effort but still do not have the competence to achieve the allotted tasks." From the information in the statement, we can say that the team is in the _____ stage of team development.
A. GDS1
B. GDS2
C. GDS3
D. GDS4
Q:
Which of the following is a characteristic of the forming stage of group development?
A. Moderate development level, low commitment, and some competence
B. High development level, variable commitment, and high competence
C. Low development level, high commitment, and low competence
D. Outstanding development level, high commitment, and high competence
Q:
Which of the following stages of group development is characterized by low development level, high commitment, and low competence?
A. Dissatisfaction
B. Orientation
C. Resolution
D. Production
Q:
"Most of the ideas in the report were mine; put my name first." Which of the following roles does this statement represent?
A. Task roles
B. Maintenance roles
C. Self-interest roles
D. Planning roles
Q:
"Hang in there. You can do it!" Which of the following roles does this statement represent?
A. Task roles
B. Maintenance roles
C. Self-interest roles
D. Planning roles
Q:
A group's _____ are the things group members do and say to meet their own needs or objectives at the expense of the team.
A. self-interest roles
B. task roles
C. leading roles
D. maintenance roles
Q:
"The objective is to cut cost by 10 percent." Which of the following roles does this statement represent?
A. Compromising roles
B. Maintenance roles
C. Self-interest roles
D. Task roles
Q:
"Take this thing apart. It is not what the customer asked for." Which of the following group roles does this statement represent?
A. Task roles
B. Self-interest roles
C. Maintenance roles
D. Harmonizing roles
Q:
Which of the following are task roles?
A. Consensus seekers
B. Involvers
C. Objective clarifiers
D. Harmonizers
Q:
A group's _____ are the things group members do and say that directly aid in the accomplishment of its objectives.
A. maintenance roles
B. task roles
C. self-interest roles
D. cultural roles
Q:
_____ are shared expectations of how group members will fulfill the requirements of their position.
A. Roles
B. Norms
C. Codes
D. Titles
Q:
Status _____ is the acceptance and satisfaction members receive from their group status.
A. cohesiveness
B. compliance
C. consistency
D. congruence
Q:
"Looking at the work pressure we are subjected to, I think we need to get a few extra pairs of hands." Which of the following components of group dynamics does this statement represent?
A. Status within the team
B. Group cohesiveness
C. Team norms
D. Team size
Q:
"Our group members get along very well. Sometimes we get together on weekends too." Which of the following components of group dynamics does this statement represent?
A. Objectives
B. Status within the team
C. Group cohesiveness
D. Team norms
Q:
"Our group members do not share any racial jokes or talk negatively about any race." Which of the following components of group dynamics does this statement represent?
A. Objectives
B. Team norms
C. Group roles
D. Team size
Q:
Which of the following groups is most likely to have the highest level of productivity?
A. A group that sets and enforces its own level of productivity below the level set by management
B. A highly cohesive group that rejects management's level of productivity
C. A highly cohesive group that accepts management's level of productivity
D. A low cohesive group, irrespective of its acceptance of management's level of productivity
Q:
Which of the following groups is most likely to have intermediate levels of productivity?
A. A highly cohesive group that rejects management's level of productivity
B. A low cohesive group that is more tolerant of nonconformity with group norms as members pursue their own self-interest
C. A highly cohesive group that sets and enforces its own level of productivity below the level set by management
D. A highly cohesive group that accepts management's level of productivity
Q:
Which of the following groups is most likely to have the lowest level of productivity?
A. A highly cohesive group that sets and enforces its own level of productivity below the level set by management
B. A highly cohesive group that accepts management's level of productivity
C. A low cohesive group, irrespective of its acceptance of management's level of productivity
D. A group that is more tolerant of nonconformity with group norms as members pursue their own self-interest
Q:
Group _____ is the attractiveness and closeness group members have for one another and for a group.
A. structure
B. adjacency
C. inducement
D. cohesiveness
Q:
_____ are a group's shared expectations of its members' behavior.
A. Roles
B. Norms
C. Codes
D. Titles
Q:
_____ refers to the patterns of interactions that emerge as groups develop.
A. Team performance
B. Team dynamics
C. Team orientation
D. Team standardization
Q:
_____ is a function of team structure + team dynamics + team development stage.
A. Team performance
B. Team potential
C. Team design
D. Team valuation
Q:
_____ allows team members of any size to edit a document at the same time, or in sequence.
A. Vaporware
B. Teamware
C. C-ware
D. Groupware
Q:
A(n) _____ is a formal, ongoing team that often has rotating members.
A. functional team
B. ad hoc committee
C. standing committee
D. voluntary team
Q:
A(n) _____ is a formal, temporary team that disbands when its purpose is accomplished.
A. standing committee
B. ad hoc committee
C. functional team
D. self-directed team
Q:
_____ are formal, ongoing teams that consist of managers and their employees.
A. Functional teams
B. Informal groups
C. Task teams
D. Temporary groups
Q:
_____ develop spontaneously when members get together voluntarily because of similar interests.
A. Formal groups
B. Functional teams
C. Task teams
D. Informal groups
Q:
Synectics is the process of suggesting many alternatives, without evaluation, to solve a problem.
Q:
The devil's advocate technique requires the individual to explain and defend his or her position before the group.
Q:
A reflexive decision maker procrastinates and wastes valuable time and other resources and loses out on opportunities.
Q:
Decision making is the process of selecting an alternative course of action that will solve a problem.
Q:
The social loafer distracts the team from the agenda items and often likes to complain and criticize.
Q:
The first group development stage, characterized by low development, high commitment, and low competence, uses the autocratic supervisory style.
Q:
The resolution stage of group development is characterized by outstanding development level, high commitment, and high competence.
Q:
The storming stage of group development is characterized by moderate development level, lower commitment, and some competence.
Q:
When people first form a group, they tend to come to the group with a low commitment to the group.
Q:
The forming stage of team development is characterized by low development level, high commitment, and low competence.
Q:
According to the Americans with Disabilities Act (ADA), employers are required to take care not to discriminate against workers over age 40 in providing pay or benefits.
Q:
Cafeteria-style plans increase benefits costs for employers.
Q:
The use of wellness programs and consumer-directed health plans in an organization reflect its objective of controlling the cost of healthcare benefits.
Q:
Tuition reimbursement programs offered by certain organizations cover the tuition and other education related expenses of their workers' children.
Q:
Employees who are parents always need child care and family leave.
Q:
According to Employee Retirement Income Security Act (ERISA), employees whose contributions are vested meet the requirements to receive a pension at retirement age.
Q:
A defined contribution plan guarantees a specified or fixed level of retirement income.
Q:
Disability insurance payments are usually less than 25 percent of the employee's salary.
Q:
Employees are most likely to benefit from a flexible spending account if they have predictable health care expenses, such as insurance premiums.
Q:
Health maintenance organizations charge patients half the fee for each visit and service.
Q:
For an average employee, the most common type of insurance offered as benefits is the pension program.
Q:
Floating holidays are standardized on an annual basis in the United States.