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Human Resource
Q:
Members of the EEOC are appointed by the ________.
A) U.S. Senate
B) U.S. Supreme Court
C) President of the United States
D) Vice-President of the United States
Q:
Title VII of the 1964 Civil Rights Act specifically prohibits discrimination based on all of the following characteristics EXCEPT ________.
A) national origin
B) cultural orientation
C) color
D) religion
Q:
Which legislation makes it unlawful to discriminate in pay on the basis of sex when jobs involve equal work; require equivalent skills, effort, and responsibility; and are performed under similar working conditions?
A) Title VII
B) Equal Pay Act of 1963
C) Executive Order 11246
D) Age Discrimination in Employment Act of 1967
Q:
According to the Equal Pay Act of 1963, an employer may pay workers differently for all of the following reasons EXCEPT for ________.
A) production quantity
B) merit systems
C) seniority
D) gender
Q:
Which amendment to the U.S. Constitution states, "no person shall be deprived of life, liberty, or property, without due process of the law"?
A) First
B) Fifth
C) Tenth
D) Thirteenth
Q:
How have technological advances changed the HR environment? What technological tools enable HR managers to perform their duties more efficiently?
Q:
Companies like PepsiCo use workforce planning processes to help determine for how many and what sorts of environmental sustainability jobs the company will need to recruit.
Q:
Since HR managers are expected to participate in long-term strategic planning, they no longer need to have recruiting and training skills.
Q:
Ethical issues such as workplace safety, security of employee records, and employee privacy rights are all related to human resource management.
Q:
The evidence used in evidence-based human resource management typically comes from actual measurements, existing data, or critically evaluated research studies.
Q:
To be a strategic positioner, means that one has to have the breadth of business knowledge necessary to be able to help top management develop its strategic plan.
Q:
James is preparing to take an HRCI certification exam. Which of the following subjects is LEAST important for James to study?A) strategic managementB) workforce planningC) information technologyD) risk management
Q:
Which term refers to the competency needed by today's HR managers to create a meaningful work environment and align strategy, culture, practices, and behavior?
A) capability builder
B) credible activist
C) strategic positioner
D) technology proponent
Q:
The purpose of evidence-based human resource management is to use data and research to ________.
A) make comparisons with other firms
B) quantify HR expenses and deficits
C) support HR decisions and practices
D) identify high quality job candidates
Q:
According to the text, which of the following is the most likely reason that HR managers are more focused on metrics than they were 50 years ago?
A) fluctuations in the stock market
B) risks of monetary recession
C) threats of heavy regulation
D) pressures of global competition
Q:
Modern HR managers are expected to monitor employee engagement, which refers to an employee's ________.
A) ability to balance family and career
B) emotional investment in their work
C) personal career goals and objectives
D) ethical behaviors and attitudes
Q:
Dana, an HR manager at Coffman Consulting, wants to compare current employees' skills with the firm's projected strategic needs. Which of the following would most likely help Dana accomplish this task?A) computerized analytical programB) network monitoring softwareC) corporate intranet websiteD) streaming desktop video
Q:
Which term refers to formulating and executing HR policies and practices that produce the employee competencies and behaviors a firm needs to achieve its strategic goals?
A) talent management
B) performance management
C) organizational management
D) strategic human resource management
Q:
According to one Gallup survey, about 30% of employees nationally are ________.
A) engaged
B) trained
C) disengaged
D) unempowered
Q:
Today's workplace demands high levels of employee ________, especially in IT-related businesses like Google and Facebook.
A) motivation
B) innovation
C) empowerment
D) rewards
Q:
Many HR managers use Facebook to ________.A) measure employee performanceB) advertise job listingsC) provide benefits servicesD) manage ethics
Q:
Unlike HR managers of the past, modern HR managers must be able to ________.
A) hire workers who are well-matched to a firm's HR needs
B) assist with employee training in departments within a firm
C) develop and implement a firm's long-term business strategies
D) explain HR activities in terms of a firm's finances and productivity
Q:
Jennifer was recently certified as a professional human resource manager. Which organization most likely provided this certification to Jennifer?A) Human Resource Certification InstituteB) Academy of Human Resource ExecutivesC) Society of Business AdministrationD) Association of Certified HR Managers
Q:
Which term refers to the standards someone uses to decide what his or her conduct should be?A) moralsB) ethicsC) autonomyD) responsibility
Q:
Which term refers to a set of quantitative performance measures that human resource managers use to assess their operations?
A) ratios
B) tools
C) metrics
D) case studies
Q:
Evidence-based human resource management relies on all of the following types of evidence EXCEPT ________.
A) analytics
B) existing data
C) research studies
D) qualitative opinions
Q:
Which of the following terms refers to a set of HR management policies and practices that together produce superior employee performance?
A) career management system
B) in-house development system
C) high-performance work system
D) management assessment system
Q:
Which of the following is most likely a true statement?A) A firm's vision is only effective when HR managers play a strategic role in its development.B) Human capital is linked to increased productivity, profitability, and customer satisfaction.C) Transactional activities are more cost-effective when outsourced by HR.D) Business strategies developed by HR managers are quantifiable.
Q:
Tara Robles earned an MBA degree and is now an HR manager for a Fortune 500 company. In which of the following tasks does Tara's advanced degree benefit her the most?A) training interns to perform basic computer tasksB) recruiting college graduates for entry-level positionsC) distributing pension payments to retiring employeesD) assisting upper management in formulating business strategies
Q:
Globalization, competition, and technology have led to which of the following trends in human resource management?
A) HR managers assist top management with developing and implementing strategies.
B) HR managers primarily focus on providing transactional services like recruiting and hiring.
C) Metrics used to measure employee potential have been replaced by standardized testing.
D) College recruiting has increased as a result of the growing number of retiring baby boomers.
Q:
What is globalization? How has globalization affected employers and HR management?
Q:
What changes in the business environment have led to HR managers playing more strategic roles in organizations? As a result of these changes, what competencies are now required of modern HR managers?
Q:
Why are demographic trends important to HR managers?
Q:
Explain the difference between line authority and staff authority. What type of authority do human resource managers have?
Q:
The H-1B visa program allows U.S. employers to hire foreign workers to fill workforce shortfalls for hourly positions that require only limited skills.
Q:
According to the Bureau of Labor Statistics, between now and 2020, the number of workers classified as "white, non-Hispanic" will decrease and the number of workers classified as Asian will increase.
Q:
Which of the following factors LEAST likely drove U.S. economic growth between 1960 and 2007?
A) leveraging
B) diversifying
C) globalization
D) deregulation
Q:
Which term refers to an agreement that reduces tariffs and barriers among trading partners?A) offshore facilityB) co-working siteC) deregulationD) free trade area
Q:
The purpose of the H-1B visa program is to allow ________.A) U.S. employers to hire skilled foreign workers for jobs overseasB) U.S. employees to work for foreign firms based in the U.S.C) U.S. employers to hire skilled foreign workers for jobs in the U.S.D) U.S. employees to work for foreign firms based overseas
Q:
When companies export jobs to lower-cost locations abroad, this is referred to as ________.A) co-working siteB) indebtednessC) downsizingD) offshoring
Q:
Edith and her sister Ruth share a clerical position at Bowman Industries. Edith works from 7:00 a.m. until noon, and Ruth works from noon until 5:00 p.m. Edith and Ruth would best be described as ________.A) independent contractorsB) telecommutersC) temporary employeesD) nontraditional workers
Q:
Globalization has boomed for the past 50 years, mainly due to ________.
A) decreasing workforce
B) increasing workforce
C) changing economic and political philosophies
D) changing innovation and creativity philosophies
Q:
According to a study of 35 large global firms, what is the primary concern of HR managers?
A) technological changes
B) talent management
C) offshoring risks
D) health care costs
Q:
By 2020, service-providing industries in the U.S. are expected to account for ________ of wage and salary jobs overall.
A) 53%
B) 64%
C) 72%
D) 87%
Q:
Which of the following is a trend in the US.?
A) increasing number of service industries
B) decreasing number of Hispanic workers
C) increasing number of goods-producing industries
D) decreasing number of Asian workers
Q:
Which of the following best describes a nontraditional worker?
A) entrepreneurial workers
B) workers with multiple jobs
C) service industry workers
D) workers near retirement age
Q:
Which of the following terms refers to workers who hold multiple jobs or are part-time employees?
A) short-term
B) seasonal
C) temporary
D) nontraditional
Q:
Most modern employers expect HR managers to do all of the following EXCEPT ________.
A) create high-performance work systems
B) participate in strategic planning activities
C) take an integrated talent management approach
D) utilize transactional relations to ensure corporate success
Q:
In today's business environment, what is a firm's main source of competitive advantage?
A) technology
B) human capital
C) financial structure
D) creative advertising
Q:
What term refers to the knowledge, education, training, skills, and expertise of a firm's workers?
A) tangible assets
B) human capital
C) human resources
D) intellectual property
Q:
According to one study, many U.S. employers are hiring ________ workers due to overall projected workforce shortfalls.
A) full-time
B) traditional
C) foreign
D) white, non-Hispanic
Q:
What are many employers doing to fill openings left by retiring employees?
A) increasing the retirement age
B) offering night shifts
C) hiring more women
D) rehiring retirees
Q:
Which of the following statements best explains why employers are expecting a severe labor shortage in the next few years?
A) More people are retiring than are entering the job market.
B) One-third of single mothers are not in the labor force.
C) People are living longer because of better health care.
D) Increasing taxes have forced businesses to globalize.
Q:
Which of the following describes the most significant demographic trend facing the U.S. workforce?
A) decreasing number of contingent workers
B) increasing number of blue-collar workers
C) decreasing number of bilingual workers
D) increasing number of older workers
Q:
Which of the following is NOT a trend facing human resource managers today?
A) increasing age of the workforce
B) increasing diversity in the workforce
C) decreasing number of temporary workers
D) decreasing number of college-educated workers
Q:
Which term refers to exporting jobs to lower-cost locations abroad?
A) compensating
B) benchmarking
C) offshoring
D) warehousing
Q:
________ refers to the tendency of firms to extend their sales, ownership, and/or manufacturing to new markets abroad.
A) Market development
B) Globalization
C) Export growth
D) Diversification
Q:
According to experts, recent economic conditions have challenged organizations with ________.A) attaining adequate cash and creditB) recruiting within a growing labor forceC) getting the best efforts from their employeesD) creating efficient manufacturing facilities
Q:
What duties are required of most HR managers? How have the duties of HR managers changed from 30 years ago?
Q:
In a brief essay, compare the role of human resource management in small businesses and in high-performance work systems.
Q:
List and explain five personnel mistakes you do not want to make as an HR manager.
Q:
What is human resource management? Why is human resource management important to all managers? What is the role of line managers in human resource management?
Q:
What are the five basic functions of management? Explain some of the specific activities involved in each function. Is one function more important for human resource management?
Q:
Human resource management is the sole responsibility of human resource managers, so line managers and staff managers rely heavily on HR specialists to hire the best employees.
Q:
IBM isolates HR functions into silos, which enables teams of HR specialists to focus on the needs of specific groups of employees.
Q:
An embedded HR unit focuses on using centralized call centers and benefits advisors to provide specialized support.
Q:
Transactional HR groups focus on assisting top management in big picture issues such as developing a firm's long-term strategic plan.
Q:
Firms of all sizes are required under employment laws to have at least one full-time human resource manager on staff.
Q:
Extensive travel is required of recruiters, compensation managers, and job analysts.
Q:
In most large firms, human resource managers assist line managers with hiring, training, evaluating, rewarding, counseling, promoting, and hiring employees.
Q:
Staff managers are authorized to issue orders to subordinates and are directly in charge of accomplishing the organization's basic goals.
Q:
Communicating is one of the five basic functions of the management process.
Q:
The planning function of management includes establishing goals and standards and developing forecasts.
Q:
Setting standards such as sales quotas, quality standards, or production levels is part of the leading function of human resource management.
Q:
Personnel management involves recruiting prospective employees, setting performance standards, and monitoring production levels.
Q:
Planning, organizing, staffing, leading, and controlling are the five basic functions of the management process.
Q:
Roberta Whitman has recently been hired by Jackson Pharmaceuticals as the senior vice president of human resources. Jackson Pharmaceuticals has a history of problems within its HR department including high employee turnover, EEO violations, inadequate training programs, and benefit enrollment difficulties. With years of experience transforming HR departments in other firms, Whitman believes she can correct the problems at Jackson Pharmaceuticals.Which of the following best supports Whitman's idea to develop a transactional HR group to handle benefits administration?A) Extensive training has been provided to line managers so that they fully understand the different insurance options available to employees.B) Lower insurance premiums would eliminate the need for outsourcing medical services and improve employee health coverage.C) Outside vendors specializing in all aspects of benefits administration would provide improved support to the firm's employees.D) All employees are currently required to participate in health screening and drug tests to eliminate high risk employees from the benefits plan.
Q:
Roberta Whitman has recently been hired by Jackson Pharmaceuticals as the senior vice president of human resources. Jackson Pharmaceuticals has a history of problems within its HR department including high employee turnover, EEO violations, inadequate training programs, and benefit enrollment difficulties. With years of experience transforming HR departments in other firms, Whitman believes she can correct the problems at Jackson Pharmaceuticals.Which of the following best supports the argument that Whitman should create embedded HR units and assign relationship managers to each department within the firm?A) Employees frequently complain about the inconsistent assistance they receive from the HR department due to its large size.B) The global nature of the firm makes it difficult for the HR department to effectively communicate corporate messages to employees scattered around the world.C) Centralized call centers would enable the HR department to provide specialized support on daily transactional activities.D) Line managers want to implement additional screening and evaluations to improve the quality of their subordinates.
Q:
An HR generalist at Wilson Manufacturing has been assigned to the sales department to provide HR management assistance as needed. Which of the following best describes the structure of the HR services provided at Wilson Manufacturing?A) transactional HR groupsB) corporate HR groupsC) embedded HR unitsD) HR centers of expertise
Q:
Which of the following focuses on using centralized call centers and outsourcing arrangements with vendors as a way to provide specialized support for certain HR activities?
A) transactional HR groups
B) corporate HR groups
C) embedded HR units
D) HR consulting firms