Q&A Hero

Q: Which of the following human resource management specialties would most likely require extensive travel? A) labor relations specialist B) training specialist C) job analyst D) recruiter

Q: In general, how many human resource employees would be on staff for a firm with 500 total employees?A) 1B) 2C) 5D) 10

Q: Nicole works as a job analyst at a computer firm. Which of the following most likely describes Nicole's duties in her current position?A) searching for qualified job candidatesB) processing employee benefits programsC) collecting information about job dutiesD) planning and organizing training activities

Q: All of the following are examples of human resource specialties EXCEPT ________. A) job analyst B) training specialist C) EEO coordinator D) financial advisor

Q: Larry is a line manager at a large sporting goods store. Which of the following is LEAST likely to be one of Larry's HR responsibilities?A) training new employeesB) interpreting company policiesC) sharing financial adviceD) disciplining employees

Q: Which of the following best explains why HR management is important to all managers?A) Economic challenges facing the world call for advanced cost-cutting and streamlining.B) Investing in human capital enables managers to achieve positive results for the firm.C) An enthusiastic labor force is likely to provide financial support to local unions.D) Technological changes and global competition require clear organization charts.

Q: Which of the following has historically been an integral part of every line manager's duties? A) establishing dress codes B) developing annual budgets C) addressing personnel issues D) creating personnel policies

Q: In most organizations, human resource managers are categorized as ________, who assist and advise ________ in areas like recruiting, hiring, and compensation. A) staff managers; line managers B) line managers; middle managers C) line managers; staff managers D) functional managers; staff managers

Q: Line authority is best defined as a manager's right to ________. A) use flexible decision-making powers B) advise other managers or employees C) advocate on behalf of his or her department D) issue orders to other managers or employees

Q: All of the following are a line manager's responsibilities for effective HR management EXCEPT ________. A) advising upper management B) controlling labor costs C) developing employees D) orienting new employees

Q: ________ is the right to make decisions, to direct the work of others, and to give orders. A) Leadership B) Authority C) Arbitration D) Bargaining

Q: Human resource management is best defined as the process of ________. A) controlling and orienting new employees B) organizing and scheduling work activities for teams C) outsourcing and offshoring clerical jobs to foreign countries D) acquiring, training, appraising, and compensating employees

Q: ________ is the process of acquiring, training, appraising, and compensating employees, and attending to their labor relations, health and safety, and fairness concerns. A) Human resource management B) Career planning C) Behavioral management D) Job evaluation

Q: Which activity is part of the controlling function of the management process? A) recruiting prospective employees B) training and developing new employees C) developing departmental rules and procedures D) comparing employee performance with standards

Q: Which function of the management process involves setting standards such as sales quotas and production levels? A) planning B) organizing C) controlling D) leading

Q: In the management process, which activity is part of the staffing function? A) developing rules B) maintaining morale C) evaluating performance D) setting production levels

Q: Which of the following terms best describes firms such as IBM, Apple, and Google?A) bargaining unitB) work councilC) organizationD) open shop

Q: All of the following are activities performed within the staffing function of the management process EXCEPT ________. A) evaluating performance B) providing training C) recruiting employees D) maintaining morale

Q: Which of the following activities is related to the organizing function of the management process? A) giving each subordinate a specific task B) recruiting prospective employees C) developing rules and procedures D) establishing quality standards

Q: Amini, a sales manager with a commercial real estate firm, uses sales quotas to assess the performance of his staff members, and he then develops strategies for corrective action. Which function of the management process is Amini most likely performing?A) planningB) staffingC) controllingD) organizing

Q: Which function of the management process includes delegating authority to subordinates and establishing channels of communication? A) organizing B) motivating C) leading D) staffing

Q: John primarily spends his time giving tasks to subordinates and establishing departments. He is performing what function of management?A) leadingB) planningC) organizingD) controlling

Q: Celeste spends most of her time at work establishing goals for her staff of fifty employees and developing procedures for various tasks. In which function of the management process does Celeste spend most of her time?A) planningB) organizingC) motivatingD) staffing

Q: What specific activities listed below are part of the planning function? A) giving each subordinate a specific task B) training and developing employees C) developing rules and procedures D) establishing quality standards

Q: Which basic function of management involves maintaining employee morale and motivating subordinates? A) planning B) leading C) organizing D) developing

Q: Which basic function of management includes developing rules and procedures? A) planning B) organizing C) leading D) staffing

Q: Which of the following represents the five functions of planning, organizing, staffing, leading, and controlling? A) strategic management B) adaptability screening C) succession planning D) management process

Q: Which individual in an organization is responsible for accomplishing the organization's goals by planning, organizing, staffing, leading, and controlling personnel?A) managerB) generalistC) marketerD) entrepreneur

Q: A manager is best described as a person who is responsible for ________. A) teaching new employees basic skills B) accomplishing the organization's goals C) communicating with stockholders D) delegating authority to subordinates

Q: The basic functions of management include all of the following EXCEPT ________. A) staffing B) planning C) organizing D) outsourcing

Q: Abusive behavior, threats, and intimidation are signs of ________. A) depression B) bullying C) stress D) impending disaster

Q: Most workplace violence by employees were ________. A) predictable B) avoidable C) homicides D) Both A and B.

Q: All of the following are recommendations regarding computer monitor health problems except: A) employees should take a 3-5 minute break every 20-40 minutes and use time for other tasks. B) reduce glare. C) give a preplacement vision exam to ensure properly corrected vision. D) all of the above

Q: Which of the following groups can employers legally discriminate against? A) women B) men over 50 C) smokers D) people with AIDS

Q: All of the following is true of smoking employees except: A) smokers are less healthy than non-smokers. B) smokers are absent more than non-smokers. C) smokers make less disability claims than non-smokers. D) smoker make more expensive health claims than non-smokers.

Q: Which of the following workplace concerns creates costs to the employer from higher health insurance, higher fire insurance, increased absenteeism, and reduced productivity? A) smoking B) alcoholism C) drug use D) AIDS

Q: Warning signs like sad moods, irritability, and loss of appetite are symptoms of ________. A) alcoholism B) depression C) stress D) None of the above.

Q: Burnout can be reduced by ________. A) hiring more employees B) removing the stressors that caused it initially C) thinking about your work D) Both B and C.

Q: Which of the following is not a symptom of burnout? A) displeasure B) irritability C) entrapment D) resentment

Q: Burnout occurs in employees with high-stress at work ________. A) spontaneously B) immediately C) gradually over time D) never for those employees who are not burnout-prone

Q: ________ is defined as the total depletion of physical and mental resources caused by excessive striving to reach an unrealistic work-related goal. A) Depression B) Job stress C) An anxiety attack D) Burnout

Q: Research estimates that the cost of health care is nearly ________ higher for high-stress workers then for workers with less stress. A) 10% B) 25% C) 50% D) 100%

Q: Employees who wish to lower their job stress should follow all of the following suggestions except: A) building pleasant, cooperative relationships with as many of your colleagues as you can. B) putting off dealing with distasteful problems. C finding time every day for detachment and relaxation. D) creating realistic goals and deadlines for yourself, and set regular progress reviews.

Q: Which of the following is not a consequence suffered by an employer when employees experience high levels of job stress? A) increased occurrence of headaches and other physical symptoms B) increased absenteeism C) increased grievances D) increased health care costs

Q: Which of the following is a possible consequence suffered by an employee faced with serious levels of job stress? A) increased occurrence of headaches and other physical symptoms B) increased absenteeism C) increased grievances D) increased health care costs

Q: Which of the following is an external factor that can lead to job stress? A) workaholic personality B) pessimism C) locus of control D) job security

Q: Which of the following is a personal factor that can influence perceptions of stress? A) work schedule B) pace of work C) workaholic personality D) noise

Q: Reduced job efficiency is a possible alcoholism performance issue in which stage of alcoholism? A) advanced B) middle C) early D) lingering

Q: Accidents are a possible alcoholism performance issue in which stage of alcoholism? A) advanced B) middle C) early D) lingering

Q: Basically incompetent performance is a possible alcoholism performance issue in which stage of alcoholism? A) advanced B) middle C) early D) lingering

Q: Noticeably reduced performance is a possible alcoholism performance issue in which stage of alcoholism? A) advanced B) middle C) early D) lingering

Q: Warnings from boss are a possible alcoholism performance issue in which stage of alcoholism? A) advanced B) middle C) early D) lingering

Q: Missed deadlines are a possible alcoholism performance issue in which stage of alcoholism? A) advanced B) middle C) early D) lingering

Q: All of the following are symptoms of employees in the middle stage of alcoholism except: A) frequent absences. B) anxiety. C) untrue statements. D) mood swings.

Q: All of the following are symptoms of employees in the advanced stage of alcoholism except: A) drinking on the job B) blackouts and frequent forgetfulness C) resignation D) violent outbursts

Q: All of the following are components of a drug-free workplace program except: A) a drug-free workplace policy. B) supervisor training. C) employee education. D) all of the above

Q: A drug-free workplace program includes how many components? A) 5 B) 3 C) 6 D) 4

Q: Which of the following is one of the earliest indicators of possible alcoholism in an employee? A) domestic problems B) avoidance of fellow employees C) lying D) tardiness

Q: Alcoholism among employees results in a(n) ________. A) increase in on-the-job accidents B) increase in job satisfaction C) increase in on-the-job absenteeism D) decrease in off-the-job accident rate

Q: Which of the following may require respirators? A) lead-based paint B) asbestos C) radon D) mold

Q: Which of the following is a type of workplace exposure hazard? A) chemicals B) excessive noise C) temperature extremes D) All of the above.

Q: A safety oriented culture exhibits ________. A) teamwork involving safety B) communication and collaboration on safety matters C) assignment of critical functions to specific individuals D) All of the above.

Q: When managers reduce unsafe acts through selection, it means that they ________. A) identify a trait associated with work-place accidents and then screen candidates on this trait B) rotate employees through different positions C) offer incentives to employee teams with low accident rates D) respond to employee suggestions to improve possible problem areas

Q: When managers identify a trait associated with work-place accidents and then use this trait as part of the selection process for new hires, they are using ________ to reduce unsafe acts. A) job rotation B) screening C) training D) incentive programs

Q: Unsafe acts can be reduced through all of the following methods except: A) job rotation. B) screening. C) training. D) incentive programs.

Q: Which of the following is not a basis for reducing and preventing accidents at work? A) reducing unsafe conditions B) reducing unsafe acts C) training employees D) hiring non-accident-prone workers

Q: Which of the following factors contributes to accidents at work? A) unsafe conditions B) safety climate C) stress D) All of the above.

Q: Improperly guarded equipment, defective equipment, hazardous procedures, and improper ventilation are all examples of ________. A) chance occurrences B) unsafe conditions C) unsafe storage D) weather-related accidents

Q: All of the following are basic causes of workplace accidents except: A) chance occurrences. B) unsafe conditions. C) unsafe behavior by employees. D) weather-related accidents.

Q: Which of the following should you do when you have an OSHA inspection? A) accompany the inspector and take detailed notes B) establish the focus and scope of the planned inspection C) refer the inspector to your OSHA coordinator D) All of the above.

Q: Penalties imposed by OSHA generally range from $5000 to ________ but can go higher in some cases. A) $20,000 B) $35,000 C) $50,000 D) $70,000

Q: When a complaint indicates the possibility of imminent danger, OSHA conducts an inspection within ________. A) 5 hours B) 24 hours C) 3 days D) 5 days

Q: Which of the following would be considered OSHA's lowest priority for inspection? A) investigating the occurrence of a fatality B) inspecting a cite where there is an imminent danger situations C) conducting follow-up inspections D) conducting a special-emphasis inspection aimed at a high-hazard industry

Q: Which of the following would be considered OSHA's top priority for inspection? A) investigating the occurrence of a fatality B) inspecting a cite where there is an imminent danger situation C) conducting random inspections and re-inspections D) investigating employee complaints of alleged violations

Q: What term is used to describe any abnormal condition or disorder caused by exposure to environmental factors associated with employment? A) occupational injury B) workers' compensation C) chronic illness D) occupational illness

Q: Under OSHA, employers with ________ or more employees must maintain records of and report occupational injuries and occupational illnesses. A) 5 B) 11 C) 25 D) 100

Q: Which department enforces the standards set out in the Occupational Safety and Health Act? A) Department of Health Services B) Department of Labor C) Department of Financial Services D) Economic Development Department

Q: All of the following types of organizations are covered by the Occupational Safety and Health Act except: A) federal agencies. B) hospitals. C) schools. D) self-employed persons.

Q: The basic purpose of the Occupational Safety and Health Act is to ________. A) administer the act and to set and enforce the safety and health standards that apply to almost all workers in the U.S. B) assure every person safe and healthful working conditions and to preserve human resources C) provide safe and healthful working conditions to self-employed persons D) to prevent the occurrence of occupational illnesses among public employees

Q: The basic purpose of the Occupational Safety and Health Administration is to ________. A) administer the act and to set and enforce the safety and health standards that apply to almost all workers in the U.S. B) assure every person safe and healthful working conditions and to preserve human resources C) provide safe and healthful working conditions to self-employed persons D) to prevent the occurrence of occupational illnesses among all employees