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Q:
(p.23)The term integrated marketing communications means:
A.integrating the concept of marketing and communication.
B.communicating the marketing information to the target audience.
C.integrating sales and communication of the company.
D.integrating the sales force of the company with proper marketing skills to achieve the desired results.
E.integrating all their marketing communications with what the companies actually do.
Q:
(p.30)The economic effect of advertising triggers off a chain reaction of hard to predict economic events.
Q:
(p.31)Advertising adds value to a brand by educating customers about new uses for a product.
Q:
(p.32)Intense competition cannot reduce the number of businesses in an industry.
Q:
(p.33)The importance of advertising is best demonstrated by the iceberg principle.
Q:
(p.17)_____ is a type of marketing used to slow down the demand for certain products, such as energy-consuming goods.
A.Co-marketing
B.De-marketing
C.Environmental advertising
D.Eco-marketing
E.Systems marketing
Q:
(p.34)When an ad states that chicken soup made with Swanson chicken broth "tastes as good as grandma", it is using puffery.
Q:
(p.17)During the current drought in the southeastern United States, marketing campaigns were implemented to encourage consumers to use less water by increasing rates and issuing fines to those who used more than their fair share. A marketing effort such as this would be classified as:
A.co-marketing.
B.eco-marketing.
C.de-marketing.
D.relationship marketing.
E.un-marketing.
Q:
(p.17)There is some of the most beautiful scenery in the world at the Banff National Park in Canada. Too many tourists have led to potential ecological disasters in the park. In response, park officials are trying to decrease the number of visitors to the park. They could use _____ to accomplish this objective.
A.positioning
B.eco-marketing
C.co-marketing
D.de-marketing
E.relationship marketing
Q:
(p.17)An end to the Cold War came as the Berlin Wall came down and Western companies and financiers began to invest heavily in what were once called Warsaw Pact countries. Big multinational companies and their advertising agencies went on a binge, buying other big companies and adding a new term to the financial lexicon. This term was referred to as:
A.partnering.
B.free market.
C.oligopoly.
D.mega merger.
E.service economy.
Q:
(p.15)The term _____ can be used to explain why most of the automobile manufacturers produce almost similar products and yet consumers have developed preferences for specific brands.
A.market segmentation
B.market formatting
C.product differentiation
D.strategic marketing
E.product segmentation
Q:
(p.15)New brands of consumer luxury and convenience goods developed by fresh mass markets can be referred to as:
A.product differentiation.
B.consumer packaged goods.
C.market segmentation.
D.positioning.
E.customized packaged goods.
Q:
(p.16)The industrializing age of nineteenth century saw the shift of orientation from:
A.production to consumption.
B.sales to consumption.
C.sales to customer relationship management.
D.production to sales.
E.consumption to production.
Q:
(p.16)A decade after World War I ended, a significant event occurred that caused consumer sales resistance, corporate budget cutting and advertising expenditures to plummet. This event was:
A.the imposition of a personal income tax by the federal government.
B.the defeat of Germany and its default on loans that had been granted to them by the victors of the conflict.
C.the crashing of the stock market in October 29, 1929.
D.the creation of the World Bank, which made additional revenues available to state and federal banks.
E.strong challenges to the idea of a system of consumer credit that had been advocated by the federal government.
Q:
(p.16)A product's _____ is a feature or features that differentiate it from competitive products.
A.perceptual value
B.unique selling proposition
C.economic differential
D.economic advantage
E.differential value
Q:
(p.16)To differentiate its candy from that produced by other candy manufacturers, the manufacturer of Green & Black brand confections advertises that it is the only company to make its chocolate organically. This commitment to market only organic chocolate is an example of a(n):
A.perceptual value.
B.unique selling proposition.
C.economic differential.
D.economic advantage.
E.differential value.
Q:
(p.16)Which of the following is the largest advertising medium in terms of advertising revenues?
A.Internet
B.News papers
C.Magazines
D.Television
E.Radio
Q:
(p.17)_____ is a process by which marketers searched for unique groups of people whose needs could be addressed through more specialized products.
A.Product segmentation
B.Targeted diversification
C.De-marketing
D.Market segmentation
E.Market aggregation
Q:
(p.17)Many urban hotels are creating women-only floors for female travelers. Enhanced security and toiletries more likely to appeal to women such as bubble bath and curling irons are made available. To specifically target women who are traveling on their own, these hotels have implemented a _____ strategy.
A.product segmentation
B.targeted diversification
C.demarketing
D.market segmentation
E.market aggregation
Q:
(p.17)A(n) _____ is an effective way to separate a particular brand from its competitors by associating that brand with a particular set of customer needs that ranked high on the consumer's priority list.
A.logistical strategy
B.universal sales promotion (USP)
C.positioning strategy
D.market aggregation strategy
E.promotional mix
Q:
(p.17)For years Levi-Strauss advertised its jeans to baby boomers because that is what most baby boomers wore during the 1960s and baby boomers are trying to buy back their youth. Unfortunately, this strategy of making Levi's a baby boomer icon has decreased the brand's appeal to today's teens who perceive the Levi brand as old-fashioned. In this example, the _____ did not produce a positive effect.
A.positioning strategy
B.market aggregation strategy
C.logistical strategy
D.promotional mix
E.universal sales promotion (USP)
Q:
(p.14)Who is the father of advertising art?
A.Francis Ayer
B.Benjamin Franklin
C.Volney B. Palmer
D.Johannes Gutenberg
E.N.W Ayer
Q:
(p.17)The _____ age has been a period of cataclysmic change. For the first time, people became truly aware of the sensitive environment in which we live and became alarmed by our dependence on vital natural resources.
A.service-market
B.post-production
C.market relationship
D.postindustrial
E.customization
Q:
(p.15)Why did magazines become the ideal medium for advertising in the 1840s?
A.Magazines offered good quality and customized capabilities
B.Magazines were less expensive than newspapers
C.Magazines were read more often than newspapers
D.Advertisers were tired of using newspapers to carry their messages
E.No taxes were imposed on magazine advertising
Q:
(p.15)Why is 1896 considered to be an extremely important year for direct mail advertising and mail-order selling?
A.Advertising agencies were allowed to charge commissions for their services
B.The U.S. Post Office was created
C.The Office of Consumer Affairs guaranteed that consumers could return products that did not meet their needs
D.The Federal Communications Commission took over control of all mail order and direct mail advertising
E.The Federal Government inaugurated rural free mail delivery
Q:
(p.15)Which of the following factors occurred near the end of the nineteenth century and was one of the most responsible reasons for accelerating the usage of print ads by manufacturers who wished to sell their products?
A.The nation had not been in a war for over thirty years
B.The advertising agency had become a reality
C.Newspaper ads were relatively inexpensive
D.The nation had reached a 90 percent literacy rate
E.English was the established language of the United States
Q:
(p.15)With respect to the evolution of advertising in the United States, the _____ age started around the turn of the twentieth century and lasted well into the 1970s.
A.service marketing
B.relationship marketing
C.industrial
D.production
E.mercantile
Q:
(p.10)As a marketing tool, advertising is used to:
A.create unfair advantages among competitors.
B.make people want things they do not need.
C.make products irresistible to the average consumer.
D.increase product use.
E.create monitored feedback.
Q:
(p.10)The use of taxation and/or regulation to compensate for or eliminate the social cost when the sale or consumption of products may benefit or harm other people who are not involved in the transaction and didn't pay for the product, falls under the assumption of:
A.many buyers and sellers.
B.absence of externalities.
C.presence of opportunity costs.
D.self-interest.
E.complete information.
Q:
(p.12)During the pre-industrial age, most advertisements took the form of signs with symbols such as a beer tankard indicating a tavern because:
A.most people were illiterate and could not read.
B.most advertisers could not afford more sophisticated advertisements.
C.there were laws prohibiting advertising in newspapers.
D.the churches would not approve other forms of advertising.
E.signs and symbols were considered lucky.
Q:
(p.12)The period in the evolution of advertising that extended from the beginning of recorded history to roughly the start of the nineteenth century was called the:
A.sales era.
B.positioning age.
C.industrial age.
D.industrializing age.
E.preindustrial age.
Q:
(p.12-14)Which of the following ages in the evolution of advertising was characterized by the Chinese inventing paper, Johannes Guttenberg inventing the printing press and the Boston Newsletter beginning to carry advertisements that appealed to American colonists?
A.Age of reason
B.Industrial age
C.Preindustrial age
D.Industrializing age
E.Mercantile age
Q:
(p.14)What did the first ad in English advertise?
A.A plow
B.Farm land
C.A prayer book
D.A religious service
E.A pub
Q:
(p.14)According to the history of advertising, the _____ made possible the first advertising formatsposters, handbills, signs and newspapers.
A.quill pen
B.printing press
C.silk screen
D.ability to mold lead
E.ability to copy and draw
Q:
(p.14)Benjamin Franklin:
A.was the first American known to use illustrations in ads.
B.was the first to print color ads.
C.was the first to use copy in ads.
D.printed ads with no clutter.
E.was the first to use testimonials in advertising.
Q:
(p.12-14)During the _____ age, manufacturers were principally concerned with production. The primary burden of marketing fell on the wholesalers. They used advertising primarily as an information vehicle. Advertising to the consumer was the job of the retailers and the large mail-order catalog companies.
A.preindustrial
B.postindustrial
C.industrializing
D.industrial
E.isolation
Q:
(p.14)Which of the following statements best describes how Volney B. Palmer influenced advertising?
A.In 1729, he became the first to use "white space" and illustration in ads.
B.In 1841, he set up the first professional advertising agency in the United States.
C.In 1869, his advertising agency becomes the first to prepare ads for manufacturers.
D.In 1888, he founded Printer's Ink magazine.
E.In 1912, he became the first advertising agent to reach $2 million in sales.
Q:
(p.8)Advertising reaches us through various channels of communication referred to as:
A.feedback mechanisms.
B.medium.
C.encoding mechanisms.
D.distribution channels.
E.information channels.
Q:
(p.14)What role did the firm N.W. Ayer & Son play in the history of U.S. advertising?
A.It was the first printer to use illustrations in its ads.
B.It was the first manufacturer to use national advertising.
C.It was the first ad agency to charge a commission based on the "net cost of space."
D.Its advertising claims were the first examined by the Food & Drug Administration.
E.It published the first colonial newspaper with ads.
Q:
(p.8)Of all the business functions, _____ is the only function whose primary role is to bring in revenues.
A.finance
B.operation management
C.human relations management
D.marketing
E.accounting
Q:
(p.8)_____ is the process of creating, communicating, and delivering value to customers and for managing customer relationships in ways that benefit the organization and its stakeholders.
A.Management
B.Advertising
C.Communications
D.Logistics
E.Marketing
Q:
(p.8)The 4 Ps of the marketing mix are:
A.product, price, place, and promotion.
B.product, people, process and promotion.
C.people, price, place and product.
D.product, process, people and physical evidence.
E.place, people, product, and process.
Q:
(p.9)_____ has driven the growth of advertising since its earliest beginnings and has made it one of the hallmarks of the free enterprise system.
A.The cultural environment
B.Tactical management strategy
C.Economics
D.Literacy
E.Socialism
Q:
(p.10)Which out of the following assumptions of free market economics, suggest that people are acquisitive and always want morefor less?
A.Many buyers and sellers
B.Absence of externalities
C.Presence of opportunity costs
D.Self-interest
E.Complete information
Q:
(p.15)When did the industrial age begin?
Q:
(p.5)_____ is the structured and composed non-personal communication of information, usually paid for and usually persuasive in nature, about products or ideas by identified sponsors through various media.
A.Marketing
B.Sales promotion
C.Advertising
D.Feedback
E.Message channeling
Q:
(p.5)Which of the following statements about advertising is true?
A.It does not involve branding.
B.It is usually free.
C.It has an identifiable sponsor.
D.It is just informative communication.
E.It is restricted to a single medium.
Q:
(p.5)Since advertising is typically directed to groups of people rather than to individuals, advertising is defined as:
A.a channeled form of communication.
B.a subtle medium.
C.sponsor-driven strategy.
D.a market segmentation strategy.
E.non-personal or mass communication.
Q:
(p.5)When Mollie buys a box of disposable diapers and June purchases a copy of the Wall Street Journal, both are acting as:
A.buying centers.
B.consumers.
C.product innovators.
D.strategic points of service.
E.product adopters.
Q:
(p.7)Which of the following organizations is most likely to benefit from a Public Service Announcement (PSA)?
A.The humane society
B.IBM
C.The American stock exchange
D.Delta airlines
E.Wal-Mart
Q:
(p.7)Which of the following is an example of a good?
A.A medical examination
B.A church service where music-ministry is the primary theme
C.Paper clips
D.A haircut
E.An extended warranty for a new truck
Q:
(p.7)Which of the following is the best example of a service?
A.A seminar on how to quit smoking
B.A birthday present
C.Vitamins to improve one's health
D.Gift wrapping paper sold as an elementary school fund-raiser
E.A donation of clothes to the Salvation Army
Q:
(p.7)Under which situation might advertising not be paid for?
A.Dell recalling its laptops to correct the manufacturing defects.
B.Airtel advertisement promoting it's new logo.
C.Wal-Mart advertising year-end discount sells.
D.CRY advertisement requesting donation for the children of famine affected Somalia.
E.Inaugural advertisement of a new Chevrolet showroom in Texas.
Q:
(p.8)Briefly describe the 4 Ps of the marketing mix?
Q:
(p.8)Which of the following statements is true about word-of-mouth advertising?
A.It is not a communication medium.
B.It is not an advertising medium.
C.It is a paid form of advertising.
D.It is an openly sponsored form of advertising.
E.It has a structured form.
Q:
(p.10)One of the principles of free-market economics is that our market-driven society believes in "self-interest". What does this mean?
Q:
(p.10)What are the fundamental assumptions of free market economics that a market-driven society strives to achieve?
Q:
(p.10)What is the most basic function of branding?
Q:
(p.12)When did the pre-industrial age begin and end in the Western hemisphere?
Q:
(p.14)What was the most important development in the history of advertising?
Q:
(p.14)What was the role of Francis Ayer in the evolution of advertising?
Q:
(p.12)Describe how the Coca-Cola Company goes about achieving the most important function of advertising and what is this function?
Q:
(p.12-14)Describe how advertising evolved during the pre-industrial age.
Q:
(p.14-15)Describe how wholesalers used advertising in industrializing age.
Q:
(p.14-15)Describe how advertising evolved during the industrializing age.
Q:
(p.15-17)What were the significant events that characterized the industrial age in the United States?
Q:
(p.16-17)Why did advertisers during the industrial age believe that every advertisement must point out their product's unique selling proposition?
Q:
(p.23)Explain the following statement: "As a social force, advertising has been a major factor in improving the standard of living in the United States."
Q:
(p.5)Define advertising.
Q:
(p.17)Demarketing, which was popular in the industrial age, is no longer used today.
Q:
(p.8)What is the ultimate goal of the marketing process?
Q:
(p.19)Sales promotion is a more cost-effective marketing communication tool than advertising.
Q:
(p.21)Only the Internet provides advertisers with the ability to engage in narrowcasting.
Q:
(p.23)As a social force, advertising has been a major factor in improving the standard of living in the United States.
Q:
(p.23)In 1914, Congress passed the Federal Trade Commission Act to protect the public's health and control drug advertising.
Q:
(p.8-9)Describe how advertising fits into the marketing process.
Q:
(p.9)Differentiate between marketing strategy and advertising strategy.
Marketing strategy: The statement of how the company is going to accomplish its marketing objectives. The strategy is the total directional thrust of the company, that is, the how-to of the marketing plan, and is determined by the particular blend of the marketing mix elements (the 4Ps), which the company can control.
Q:
(p.9-10)List and briefly describe the four fundamental assumptions of free-market economics.
Q:
(p.14)The industrializing age lasted roughly until the end of World War I.
Q:
(p.14)For Americans, the profession of advertising began when Volney B. Palmer set up business in Philadelphia is 1841.