Q&A Hero

Q: If Susan intentionally distorts information in order to make it appear more favorable to her boss, she is engaging in __________. a) channel enriching b) information filtering c) noise creation d) active screening

Q: A(n) __________ results when a person's words communicate one thing while his or her nonverbal actions communicate something else. a) effective communication b) clear message c) mixed message d) nonverbal communication

Q: Which of the following is NOT an example of nonverbal communication? a) Hand movements b) Facial expressions c) Eye contact d) Written memo

Q: Communication through gestures and body language is called __________ communication. a) alternate b) nonverbal c) silent d) poor

Q: Which of the following communication channels has the highest channel richness? a) A memo b) A face-to-face interaction c) A voice-mail d) A Web site

Q: Which of the following communication channels is an example of an impersonal, one-way interaction with limited opportunity for feedback? a) E-mails b) Face-to-face c) Telephone calls d) Video-conferencing

Q: Which of the following forms of communication provides the lowest quality and quantity of information? a) Telephone b) E-mail c) Face-to-face d) Postings on bulletin boards

Q: Which of the following communication channels works best when we need immediate feedback? a) E-mail b) Text messages c) Web sites d) Face-to-face

Q: Which of the following forms of communication provides the highest quality and quantity of information? a) Telephone b) E-mail c) Face-to-face d) Television

Q: A communication channel that is capable of carrying enough information to assure good personal two-way communication is said to have __________. a) no noise b) a high channel richness c) enough adaptability d) an open channel

Q: The capacity of a communication channel to effectively carry information is called __________. a) channel richness b) proxemics c) transmission quality d) interactive capacity

Q: Information filtering and physical distractions are examples of __________ in the communication process. a) chaos b) encoding c) reception d) noise

Q: Anything that interferes with the effectiveness of a communication process is called _________. a) interference b) disruption c) noise d) confusion

Q: A __________ is the pathway used to carry a message. a) communication flow b) communication channel c) communication reception d) communication protocol

Q: Wireless transmission is a form of communication __________. a) barrier b) feedback c) channel d) filter

Q: __________ presents a message in a manner that causes others to accept and support it. a) Noise b) Persuasive communication c) Informative communication d) Feedback

Q: As the leader of a research project, Tim plans to communicate the project details with his team members. He writes a mail to each member in order to brief them about the project and explain their roles and responsibilities. Tim is in the __________ stage of the communication process. a) encoding b) transmission c) decoding d) feedback

Q: In the communication process, poor choice of communication channels, poor written or oral expression, and failure to recognize nonverbal signals are examples of __________. a) noise b) static c) feedback d) mixed messaging

Q: __________ earns trust, respect, and integrity in the eyes of others. a) Efficient communication b) Nonverbal communication c) Credible communication d) Filtered communication

Q: __________ occurs when the cost of the communication is minimal. a) Efficient communication b) Effective communication c) Transactional communication d) Transmission communication

Q: __________ gets someone else to accept, support, and act consistently with the sender's message. a) Feedback b) Persuasive communication c) Transactional communication d) Reception

Q: Effective communication occurs when: a) a message is encoded and sent. b) a message gets delivered to the receiver. c) the receiver fully understands the sender's intended message. d) the receiver responds back to the sender.

Q: Tom is trying to save money by having a telephonic conversation with an important customer instead of flying in to talk to him directly. Tom is trading communication __________ for communication __________. a) effectiveness; richness b) effectiveness; efficiency c) efficiency; effectiveness d) richness; noise

Q: __________ communication occurs when the receiver fully understands the intended meaning of the message. a) Efficient b) Effective c) Transactional d) Transmission

Q: The __________ element of the communication process conveys the receiver's response back to the sender. a) noise b) feedback c) evaluation d) interpretation

Q: The process of sending and receiving symbols with meanings attached is called __________. a) transmission b) reception c) communication d) notification

Q: Managers need __________, which comes from who managers know and how well managers relate to them, to get things done while working with other people. a) social capital b) intellectual capital c) a high economic status d) a high intelligence quotient

Q: What is proxemics and why is it important?

Q: What is information filtering? How does it affect effective communication in an organization?

Q: Describe the communication process.

Q: What is meant by noise in the communication process? Name some common sources of noise that can interfere with effective communication.

Q: Explain the trade-off involved between effective and efficient communication.

Q: Communication techniques people use to make themselves more "leader like" and be perceived by others as influential and trustworthy are called _________________.

Q: _______________ is ability to inspirationally persuade and motivate others.

Q: The use of appropriate manners, language, and behaviors when communicating with people from other cultures is called __________.

Q: __________ is the tendency to consider one's own culture superior to any and all others.

Q: The study of the way we use and communicate with space is called ______________.

Q: __________ involves being honest and openly sharing accurate and complete information.

Q: __________ is the process of telling other people how you feel about something they did, said, or about the situation in general.

Q: The intentional distortion of information to make it appear favorable to the recipient is called __________.

Q: __________ is the capacity of a communication channel to effectively carry information.

Q: __________ communication occurs when the resources expended are kept to a minimum.

Q: A(n)_________ is the pathway used to carry a message.

Q: __________ is the interpersonal process of sending and receiving symbols with meanings attached to them.

Q: __________ is the capacity to attract support and help from others in order to get things done.

Q: To be successful in cross-cultural communication, you have to be sensitive to others and willing to learn how others see things.

Q: The tendency to consider one's culture superior to others is call racism.

Q: The way an office is laid out can actually impact the communication process.

Q: Any feedback, so long as it bears good intentions, will improve behaviors.

Q: Active listening requires that the person listening pay close attention and remain quiet.

Q: Information filtering helps ensure that only the relevant messages get to management.

Q: Channel richness is determined by the efficiency of the communication channel.

Q: In communication theory, noise is anything that interferes with the communication process.

Q: Credible leadership tactics are communication techniques people use to make themselves more "leader like" and be perceived by others as influential and trustworthy.

Q: The ability to inspirationally persuade and motivate others is known as persuasion.

Q: Communication can be hindered by all of the following EXCEPT:a) poor use of channels.b) poor written or oral skills.c) spotting nonverbal signs.d) status differences.

Q: All of the following are essential ingredients of successful presentation EXCEPT: a) being professional. b) adding the right amount of polish. c) relying on real-time Web-site visits. d) supporting your points.

Q: ________________ leadership tactics are communication techniques people use to make themselves more "leader like" and be perceived by others as influential and trustworthy. a) Persuasive b) Credible c) Effective d) Charismatic

Q: The ability to inspirationally persuade and motivate others is known as: a) credibility. b) leadership. c) inspiring. d) charisma.

Q: ___________communication earns trust, respect, and integrity in the eyes of others. a) Good b) Credible c) Effortless d) Efficient

Q: Jessica is on a business trip to Japan. She purposely avoids prolonged eye contact with her Japanese hosts because she knows that the Japanese are uncomfortable with it. In this scenario, Jessica is practicing __________. a) ethnocentricity b) positive feedback c) cultural etiquette d) cultural globalization

Q: James attends a class on cross-cultural business management where he learns about the use of appropriate manners and behaviors in cross-cultural situations. In this case, James has learnt about __________. a) ethnocentricity b) positive feedback c) cultural etiquette d) active listening

Q: __________ is the use of appropriate manners and behaviors in cross-cultural situations. a) Ethnocentrism b) Racism c) Cultural etiquette d) Business etiquette

Q: The tendency to consider one's culture superior to any and all others is called __________. a) culturalism b) cultural etiquette c) ethnocentrism d) bad manners

Q: Johnny wants to learn about the ways people use and communicate with space. He should study __________. a) information technology b) channel richness c) space technology d) proxemics

Q: At Trapp Inc., a private investment firm, employees are provided with essential financial information about the firm. If employees want to know what others are making at the firm, all they need to do is ask the chief financial officer. This is an example of: a) open-book management. b) corporate literacy. c) social capital communication. d) active listening.

Q: Which of the following is a characteristic of open-book management? a) Secrecy b) Unaccountability c) Obscurity d) Transparency

Q: In a(n) __________, managers provide employees with essential financial information about their employers. a) corporate communication b) open-book management c) autocratic management d) active listening

Q: __________ involves being honest and openly sharing accurate and complete information. a) Corporate communication b) Communication transparency c) Glass door communication d) Active listening

Q: Which of the following should NOT be done when giving constructive feedback? a) Being direct b) Keeping the feedback general rather than specific c) Giving feedback at a time when the receiver seems most willing d) Being specific

Q: While giving feedback, one should avoid: a) being specific. b) worrying about timing. c) being threatening. d) having valid comments.

Q: __________ is the process of telling someone else how you feel about something that person said or did. a) Active listening b) Interpretation c) Noise d) Feedback

Q: In addition to listening to the words that someone is saying, it is also important to __________. a) discourage emotional outbursts b) judge their intentions c) take note of all the nonverbal cues d) dismiss their feelings

Q: Explain the different styles of conflict management. Discuss when they can be employed.

Q: Discuss the different types of communication networks and explain when each of them is useful.

Q: Define the term norm. Explain how norms change during different stages of team building.

Q: Name and define at least four ways that teams employ to make decisions.

Q: Explain the relationship between diversity and teams, team performance, as well as the time a team is together.

Q: State and define the outputs of effective teams.

Q: How can cohesiveness work for and against effective team performance?