Management

Q: In decision making, __________ is reached when all parties within a group believe they have had their say and been listened to, and they agree to support the group's final decision.

Q: A(n) __________ occurs when each party to a conflict gives up something of value to the other.

Q: __________ results from feelings of anger, distrust, dislike, fear, and resentment as well as from personality clashes.

Q: When the members of a group stereotype competitors as weak, evil, and stupid, it is a symptom of __________.

Q: __________ indicates the extent to which members of a team adopt norms that encourage shared commitments to moral behavior.

Q: __________ is the ability of a team to perform well by using talent and emotional intelligence.

Q: __________ is the mix of skills, experiences, backgrounds, and personalities of team members.

Q: When groups break into sub-groups, either on purpose or because members experience issue-specific disagreements, this may create a(n) __________.

Q: When a group is high in __________, its members try to conform to norms and behave in ways that meet the expectation of other members.

Q: The __________ defines the effort and performance contributions expected of team members.

Q: The last stage of team development is called the __________.

Q: ______________ is the way the members of any team actually work together as they transform inputs into outputs.

Q: An effective team achieves high levels of task performance, __________, and team viability.

Q: __________ are "free-riders" who slack off and allow other team members to carry the bulk of the workload.

Q: __________ is the creation of a whole that is greater than the sum of its parts.

Q: In __________, the lack of face-to-face interaction limits the role of emotions and non-verbal cues in communication and may depersonalize member relations.

Q: The conflict management style of compromise may be used to arrive at temporary settlements for complex issues or to arrive at quick solutions when time is limited.

Q: Avoidance and accommodation are forms of lose-lose conflict.

Q: Groupthink occurs when teams strive so hard to reach agreement and avoid disagreement that they end up making bad decisions.

Q: A decentralized communication network works well for tasks requiring creativity and problem-solving.

Q: Norms develop early and remain constant during the life of a team.

Q: The performing stage is of critical interest to managers during team development because a failure here can be a long-lived detriment to a team's performance future.

Q: The team effectiveness equation makes it mathematically clear that process gains must outweigh process losses in order for there to be a chance of team effectiveness.

Q: Quality circles are a form of self-managing teams.

Q: The purposes of cross-functional teams are to knock down the "walls" that tend to separate departments and to seek integrative solutions.

Q: All of the following are symptoms of groupthink EXCEPT: a) rationalization of unpleasant and disconfirming data. b) the fear that competitors are stronger and smarter. c) self-censorship by members. d) illusions of unanimity.

Q: _____________ teams are those whose members are quite dissimilar to one another. a) Homogeneous b) Informal c) Heterogeneous d) Project

Q: The advantages of virtual teams include all of the following EXCEPT that: a) they allow people located at great distances away from each other to work in teams. b) they are cost and time efficient. c) it is harder to keep a record of team activities. d) it is easier to share a lot of information.

Q: Organizations are networks of formal teams and ______________. a) social groups b) virtual teams c) informal groups d) project teams

Q: Collaboration is the ideal conflict management style when: a) more important issues need to be addressed. b) unpopular actions need to be implemented. c) complex issues demand a temporary solution. d) time and cost permit true conflict resolution.

Q: The conflict management style of __________ may be used when quick and decisive action is vital or when unpopular actions must be taken. a) accommodation b) competition c) collaboration d) avoidance

Q: Which of the following is NOT a conflict management style? a) Accommodation b) Confrontation c) Collaboration d) Avoidance

Q: Competition and compromise are forms of: a) win-win conflict. b) lose-lose conflict. c) win-lose conflict. d) equal conflict.

Q: In __________, everyone withdraws and pretends that conflict does not really exist, hoping that it will simply go away. a) compromise b) competition c) accommodation d) avoidance

Q: __________ involves disagreements over goals, resources, rewards, policies, procedures, and job assignments. a) Emotional conflict b) Substantive conflict c) Physical conflict d) Mental conflict

Q: __________ is a disagreement over issues of substance or an emotional antagonism. a) Avoidance b) Conflict c) Competition d) Opposition

Q: _______________ is the tendency for highly cohesive teams to lose their evaluative capabilities. a) Decision avoidance b) Communication drift c) Centralized communication d) Groupthink

Q: When two or three individuals "railroad" a team into a decision, the decision-making method used is decision by: a) lack of response. b) authority rule. c) minority rule. d) majority rule.

Q: The process of making choices among alternative courses of action is called __________. a) organizing b) groupthink c) decision making d) rationalizing

Q: The practice that involves a set of collaborative activities to gather and analyze data on a team and make changes to increase its effectiveness is called __________. a) virtual management b) team association c) leadership d) team building

Q: High performance teams are typically characterized by all of the following EXCEPT: a) clear and elevating goals. b) a result-oriented focus. c) standards of excellence in a collaborative team culture. d) little recognition for their accomplishments.

Q: In a __________, communication flows only between individual members and a hub or center point. a) centralized communication network b) decentralized communication network c) socialized communication network d) virtual communication network

Q: In a __________, all members can communicate directly with one another. a) vertically integrated network b) decentralized communication network c) centralized network d) closed network

Q: A ___________ is an action taken by a team member that directly contributes to the group's performance purpose. a) maintenance activity b) virtual activity c) task activity d) distributed activity

Q: An action taken by a team member that supports the emotional life of the group is called a __________. a) maintenance activity b) virtual activity c) task activity d) distributed activity

Q: Team performance is affected by task and __________ roles. a) leadership b) encouraging c) self-confessing d) maintenance

Q: __________ is when any and all members contribute helpful task and maintenance activities to the team. a) Individual effort b) Distributed leadership c) Groupthink d. Storming

Q: Building a successfulteam with positive performance norms would include all of the following EXCEPT: a) leaders acting as positive role models. b) leaders training new members to adopt desired behaviors. c) leaders making individual decisions to avoid conflict. d) leaders holding regular meetings to discuss ways of improving.

Q: The degree to which members are attracted to and motivated to remain part of a team is called __________. a) normality b) performance c) cohesiveness d) forming

Q: A behavior, rule, or standard expected to be followed by team members is called a __________. a) law b) cohesive component c) decision d) norm

Q: The team development stage in which members of the team begin to better coordinate their efforts as a unit with shared rules of conduct is the __________. a) storming stage b) norming stage c) performing stage d) forming stage

Q: The team development stage in which total integration is achieved and members can creatively deal with complex tasks and interpersonal conflicts is the: a) storming stage. b) adjourning stage. c) performing stage. d) norming stage.

Q: In the storming stage of team development, team members __________. a) coordinate their efforts as a working unit and operate with shared rules of conduct b) focus on getting acquainted and establishing interpersonal relationships c) start to clarify task agendas and understand one another d) creatively deal with complex tasks and interpersonal conflicts

Q: Which of the following is NOT a stage in the team development process? a) Forming b) Storming c) Norming d) Taming

Q: The way team members work together to accomplish tasks is called __________. a) groupthink b) group diversity c) wellness d) team process

Q: The team effectiveness equation states that Team Effectiveness = __________ (Process Gains âˆ’ Process Losses). a) Quality b) Process Effectiveness c) Quality of Outputs d) Quality of Inputs

Q: The outputs of effective teams are task performance, member satisfaction, and __________. a) team viability b) team size c) conflict d) values

Q: The major input categories required for effective teams are _______, nature of task, membership composition, and team size. a) resources b) technology c) structures d) organizational setting

Q: The key outputs sought from effective teams include: a) communication, clear norms, and cohesion. b) goal clarity, diversity, and rewards. c) task performance, member satisfaction, and team viability. d) decision making, conflict resolution, and member interaction.

Q: Which of the following types of team accomplishes the three output goals of task performance, membership satisfaction, and team viability? a) Project teams b) Effective teams c) Diverse teams d) Normal teams

Q: Teams that work together and solve problems through computer-based interactions are called __________. a) virtual teams b) quality circles c) informal groups d) self-managed teams

Q: Teams that have the authority to make decisions about how they share and complete their work are called __________. a) quality circles b) informal groups c) employee involvement teams d) self-managing teams

Q: A __________ is a group of employees who meet periodically to discuss ways of improving work quality. a) cross-functional team b) virtual team c) quality circle d) committee

Q: Which of the following terms refers to groups of workers who meet on a regular basis with the goal of using their expertise and experience for continuous improvement? a) Cross-functional teams b) Employee involvement teams c) Virtual teams d) Informal groups

Q: At ABC International, Jason works with members who come from different functional units of the organization to work on a specific task. Jason works in a(n): a) informal group. b) interest group. c) cross-functional team. d) vertically integrated team.

Q: A team that is brought together for a specific purpose and that disbands when the task is complete is called a(n) __________. a) project team b) committee c) informal team d) support team

Q: Good team managers, or leaders, can play all of the following roles EXCEPT that of a(n): a) dictator. b) network facilitator. c) helpful participant. d) external coach.

Q: A group that is brought together from outside of their daily job assignments to work in a small team for a specific purpose is called a(n) __________. a) project team b) committee c) informal group d) support group

Q: Interest groups, friendship groups, and support groups are different types of __________. a) informal groups b) virtual networks c) unofficial teams d) formal groups

Q: An unofficial group that emerges from spontaneous relationships among people with common interests is called a(n) __________. a) informal group b) virtual network c) unofficial team d) formal team

Q: ________ include departments, teams, work units, and divisions. a) Informal teams b) Virtual teams c) Unofficial teams d) Formal teams

Q: A group that is officially designated for a specific organizational purpose is called a(n) __________. a) informal group b) virtual network c) unofficial team d) formal team

Q: Sue is assigned to do a team project as part of her management course. Though she is assigned specific tasks, she slacks off and waits till someone else takes on her share of the work. Sue indulges in __________. a) social loafing b) stereotyping c) team depression d) groupthink

Q: John tends to avoid responsibility by free-riding in groups. This tendency is called: a) incivility. b) redundancy. c) social loafing. d) work avoidance.

Q: Teams that continually perform at very high levels are likely to do so because they: a) put in more time on the job. b) have more members. c) are paid more. d) have synergy.

Q: The process of people actively working together to accomplish common goals is called __________. a) delegation b) teamwork c) job sharing d) authorization

Q: Which of the following terms refers to the creation of a whole that is greater than the sum of its individual parts? a) Dysfunction b) Effort c) Synergy d) Work

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