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Management
Q:
Elliot owns a catering business and employs 30 people. Elliot is uncertain about when to pay overtime and how to calculate overtime wages. The Web site of which of the following would be the most useful to Elliot?
A) Office of Personnel Management
B) Department of Labor
C) Department of Commerce
D) Equal Employment Opportunity Commission
Q:
Fred Landon owns a lawn care business and employs 35 people. Fred is unsure whether federal rules regarding employee discrimination apply to his small business. The Web site of which of the following agencies would be the most useful to Fred?
A) Small Business Administration
B) Employee Benefits Security Administration
C) Equal Employment Opportunity Commission
D) Occupational Safety and Health Administration
Q:
The purpose of FirstStep Employment Law Advisor's Web site is to help small employers to ________.
A) determine which state regulations are relevant to their business
B) file their tax forms and pay their federal and state taxes
C) realize which federal laws apply to their business
D) receive legal advice for specific HR problems
Q:
Which of the following agencies offers small businesses the use of FirstStep Employment Law Advisor?
A) Department of Commerce
B) Department of Justice
C) Department of Labor
D) Department of the Treasury
Q:
All of the following HR activities are associated with successful high-growth SMEs EXCEPT ________.
A) emphasizing training and development
B) conducting regular performance appraisals
C) providing job sharing options for employees
D) offering competitive recruitment packages
Q:
Which of the following risks commonly associated with small businesses can most likely be minimized by an HR information systems?
A) data entry errors
B) personality testing
C) college recruiting
D) discrimination lawsuits
Q:
Which of the following is a common characteristic of HR at most small businesses?
A) dedicated HR manager responsible for recruiting
B) strict oversight of compensation regulations
C) intranet-based employee benefits enrollment
D) duplication of employee data in paperwork
Q:
According to research, which of the following characteristics is most associated with entrepreneurs?
A) creative
B) indifferent
C) controlling
D) personable
Q:
Which of the following terms refers to people who create businesses under risky conditions?
A) investors
B) developers
C) entrepreneurs
D) visionaries
Q:
At most small businesses, human resource management activities can best be described as ________.
A) formal and standardized
B) informal and flexible
C) competitive and brief
D) nonexistent
Q:
In most small businesses, which of the following is the lowest priority for managers?
A) sales
B) finance
C) production
D) HR management
Q:
Which of the following is a true statement regarding HR management at small businesses?
A) Owners of firms with less than 100 employees usually handle HR tasks.
B) Firms with less than ten employees do not have any human resources tasks.
C) In most cases, firms with at least 30 employees can afford an HR specialist.
D) Human resources activities in small firms tend to be extremely formal.
Q:
Approximately what percentage of people working in the U.S. are employed by small businesses?
A) 10%
B) 25%
C) 50%
D) 75%
Q:
Human resource management in small firms is unlike HR management in large firms for all of the following reasons EXCEPT ________.
A) size
B) industry
C) priorities
D) informality
Q:
Call centers that service customers for firms like software and computer hardware companies are increasingly using employees in India to staff the telephones. This is an example of ________.
A) outsourcing
B) offshoring
C) downsizing
D) international staffing
Q:
Which of the following terms refers to having local employees abroad do jobs that the firm's domestic employees previously did in-house?
A) adapting
B) offshoring
C) enlarging
D) diversifying
Q:
Sara, who is originally from India, works in Texas for Dell as an IT manager. Dell, which has a localization policy, recently announced that management positions are available in its Bangalore, India facility. If Sara, who wants to return to India, is offered the Bangalore position, she would most likely be categorized as a ________.
A) commuter employee
B) independent contractor
C) third-country national
D) permanent transferee
Q:
In January 2009, Walmart acquired a controlling interest in Chile's leading food retailer. Since then, Walmart has opened the first environmentally friendly supermarket in Chile that uses energy efficient technology throughout the store. Walmart is planning to open additional stores in Chile over the next five years. Walmart's top executives are considering the idea of transferring U.S. managers to Chile to oversee the construction and establishment of the new stores.
Which of the following, if true, best supports the argument of using expatriates to establish the new Walmart stores in Chile?
A) Local candidates with the necessary managerial experience are difficult to find in Chile.
B) Walmart uses an online recruiting system to facilitate human resources activities.
C) The State Department has issued travel alerts for Americans traveling in Chile.
D) Walmart wants to develop good relationships with the local community.
Q:
All of the following are reasons that firms rely heavily on locals to fill foreign subsidiary management positions EXCEPT ________.
A) pressure from local government
B) lower costs than using expatriates
C) improved public relations in community
D) high level of skills and technical qualifications
Q:
Which of the following is the primary disadvantage of using expatriates to fill foreign subsidiary management positions?
A) high costs associated with relocation
B) time and effort required for training
C) inability to create short-term results
D) security concerns
Q:
In January 2009, Walmart acquired a controlling interest in Chile's leading food retailer. Since then, Walmart has opened the first environmentally friendly supermarket in Chile that uses energy efficient technology throughout the store. Walmart is planning to open additional stores in Chile over the next five years. Walmart's top executives are considering the idea of transferring U.S. managers to Chile to oversee the construction and establishment of the new stores.
Which of the following, if true, supports the argument that locals should be hired to fill management positions in Chile?
A) Chile has a high percentage of younger workers with college degrees.
B) Managers in Chile are expected to keep their distance from subordinates.
C) Chile has had an increase in foreign direct investment over the last five years.
D) Chileans expect managers and subordinates to interact in a highly informal manner.
Q:
Roberta is an Italian citizen who spent a great deal of time during her childhood in England. She now works in Brazil as an HR manager for a British company. Roberta is best described as a(n) ________.
A) expatriate
B) third-country national
C) home-country national
D) host-country national
Q:
Which of the following terms refers to citizens of the country in which the multinational company has its headquarters?
A) expatriates
B) third-country nationals
C) home-country nationals
D) locals
Q:
Peter is a German citizen working as a manager for Siemens in Freiberg, Germany. Siemens has facilities all over the world but its headquarters is in Germany. Peter is best categorized as a(n) ________.
A) expatriate
B) third-country national
C) home-country national
D) host-country national
Q:
Which of the following terms refers to citizens of a country other than the parent or the host country?
A) third-country national
B) home-country national
C) multi-national
D) local
Q:
In January 2009, Walmart acquired a controlling interest in Chile's leading food retailer. Since then, Walmart has opened the first environmentally friendly supermarket in Chile that uses energy efficient technology throughout the store. Walmart is planning to open additional stores in Chile over the next five years. Walmart's top executives are considering the idea of transferring U.S. managers to Chile to oversee the construction and establishment of the new stores.
Which of the following questions is LEAST relevant to the decision to fill management positions in Chile with expatriates?
A) What will be the relocation and compensation costs to Walmart of using expatriates?
B) What level of corporate control is needed for opening the new Walmart stores?
C) What is the planned Walmart marketing strategy for the new stores in Chile?
D) What is the typical attrition rate for expatriate employees at Walmart?
Q:
________ are noncitizens of the countries in which they are working.
A) Home-country nationals
B) Third-country nationals
C) Expatriates
D) Locals
Q:
Jason is a British freelance journalist working in Paris, so he is most likely classified as a(n) ________.
A) local
B) expatriate
C) third-country national
D) home-country national
Q:
Marie is an Italian executive working in a manufacturing plant in Siena, Italy that is owned by a parent company based in Singapore. Marie is a ________.
A) local
B) expatriate
C) third-country national
D) home-country national
Q:
Of the types of international workers that multinational companies can employ, locals are best described as ________.
A) citizens of the countries where they are working
B) noncitizens of the countries in which they are working
C) citizens of the country in which the multinational company has its headquarters
D) noncitizens of the country in which the multinational company has its headquarters
Q:
________ are citizens of the countries where they are working.
A) Home-country nationals
B) Multi-nationals
C) Expatriates
D) Locals
Q:
Daniel is a manager for Siemens China, and it is time to conduct performance appraisals. During the appraisals, it would be most effective for Daniel to ________.
A) link performance with employee bonuses
B) make personal comments to the employee
C) focus on quantifiable, objective results
D) post appraisal results for each team
Q:
In China, qualified job candidates are most likely to be interested in a firm that offers ________.
A) signing bonuses
B) performance-based pay
C) job expansion opportunities
D) training and development programs
Q:
Why is recruiting, hiring, and retaining good employees difficult in China?
A) economic difficulties
B) unmotivated workers
C) government restrictions
D) training requirements
Q:
Which of the following is a true statement regarding the European Union?
A) EU employers must provide employees with written terms of their employment.
B) EU employers must provide two weeks' notice when dismissing employees.
C) Each EU country pays workers the same minimum hourly wage.
D) Workers in the EU must live and work in their home country.
Q:
The European Union is best described as a ________.
A) system of global standards, policies, and legislation
B) common market for goods, services, capital, and labor
C) political agreement that standardizes human resource laws
D) political system for equalizing wages, benefits, and taxation
Q:
In regards to ethics, which of the following is recommended for international firms?
A) requiring employee-at-will contracts
B) establishing codes of conducts for each country
C) developing and distributing a global code of conduct
D) translating the U.S. employee handbook into different languages
Q:
Which of the following terms refers to governmental actions that may adversely affect the long-term value of a firm?
A) cultural dynamics
B) political risks
C) power distance
D) codetermination
Q:
In Germany, employees have the legal right to a voice in setting company policies. This is called ________.
A) codetermination
B) employment at will
C) internal coordination
D) gainsharing
Q:
In many European countries, ________ replace the union-based worker-management mediations typical in the U.S.
A) HR managers
B) corporate attorneys
C) work councils
D) bargaining units
Q:
________ are formal, employee-elected groups of worker representatives that meet monthly with managers to discuss topics affecting the employees.
A) Bargaining units
B) Work councils
C) Mediation groups
D) Employee boards
Q:
Of the countries listed below, in which one do production workers receive the lowest hourly wage?
A) United States
B) Mexico
C) Germany
D) Taiwan
Q:
In which country do individuals have a high acceptance of unequal power distribution between managers and subordinates?
A) Mexico
B) Hong Kong
C) Sweden
D) United States
Q:
According to research, which of the following is a primary concern of Chinese managers?
A) getting tasks accomplished efficiently
B) keeping a distance from subordinates
C) enforcing a firm's policies and regulations
D) maintaining a peaceful work environment
Q:
Geert Hofstede called the extent to which less powerful members of institutions accept and expect an unequal power distribution ________.
A) masculinity
B) individualism
C) power distance
D) tolerance for ambiguity
Q:
Explain the balance sheet approach to formulating expatriate pay.
Q:
How can employers improve the chances of success for an expatriate? What are the benefits of providing training and development opportunities to expatriates during overseas assignments?
Q:
What type of special training is recommended for employees as they prepare for international assignments?
Q:
Explain the meaning of ethnocentrism, polycentrism, and geocentrism and how those values might affect a multinational company's staffing policy.
Q:
What are some reasons for firms bringing expatriates home early? How can firms ease the transition during repatriation?
Q:
What are the advantages and disadvantages of using expatriates for staffing foreign subsidiaries?
Q:
What considerations need to be made when appraising an expatriate's performance? What cultural considerations need to be made when appraising a local employee's performance?
Q:
What staffing options do multinational firms have when filling positions in foreign subsidiaries?
Q:
In a brief essay, discuss the economic and labor relations factors that are unique to Europe.
Q:
What are the HR challenges of conducting business on a global scale? How can firms effectively implement global HR management programs?
Q:
Over the last decade, the majority of U.S. firms have been steadily increasing the size of their expatriate workforces because of the economic recession in America.
Q:
In a planned economy, such as China, some industries are under the direct control of the government while other industries are free to make pricing and production decisions based on market demand.
Q:
Treating locals as equal partners when developing a global HR system will minimize resistance.
Q:
The most effective global HR systems implement identical strategies, practices, and methods in every location to ensure consistency throughout the organization.
Q:
A global HR system should integrate global tools, such as online recruitment systems, with local methods.
Q:
Varying departure and arrival times when working in a foreign country can minimize a business traveler's chances of becoming a crime victim.
Q:
As in the U.S., collective bargaining in Western Europe typically occurs at the plant level rather than at the industry level.
Q:
Foreign service premiums compensate expatriates for exceptionally hard living and working conditions at certain foreign locations.
Q:
More than 85% of North American companies use the balance sheet approach to formulate expatriate pay.
Q:
Employees preparing for overseas assignments benefit from training in cultural differences, attitude formation and behavioral influence, factual country knowledge, and language skills.
Q:
Being childless makes it easier for spouses to adjust to living overseas because of less stress.
Q:
To help to ensure success for expatriates on international assignment, companies should provide language training to their spouses.
Q:
The Overseas Assignment Inventory is a test that identifies the characteristics and attitudes international assignment candidates should have based on norms.
Q:
Adaptability screening is a commonly used process to assess the likelihood that an expatriate can reintegrate into his or her home country's culture following a foreign assignment.
Q:
The most expensive approach to staffing is the polycentric staffing model.
Q:
Firms using a geocentric staffing model will seek the best people for key jobs throughout the organization, regardless of nationality.
Q:
In a polycentric corporation, the prevailing belief is that home country attitudes, management style, knowledge, and managers are superior to anything the host country might offer.
Q:
Effective off shoring depends heavily on HR managers to identify high-quality, low-cost talent overseas and to assess a country's literacy rates and working conditions.
Q:
Less costly alternatives to expatriates include Internet video meetings and group decision-making software.
Q:
The least expensive way to fill managerial positions in foreign subsidiaries is with local people.
Q:
U.S. employers are required to attempt recruiting U.S. workers before filing requests to fill positions with foreign workers.
Q:
Third-country nationals hold citizenship in three countries.
Q:
The majority of multinational corporation management positions are filled by expatriates.
Q:
In China, a structured interview process is the typical method for selecting employees.
Q:
The official length of a work week in the European Union is 40 hours.