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Management
Q:
Hourly wages for production workers in the United States are higher than those in Germany.
Q:
Codetermination means that employees have a legal right to voice opinions and preferences in setting company policies.
Q:
Legally mandated holidays range from five weeks each year in Luxembourg to none in Great Britain.
Q:
The most significant HR challenge faced by international firms is the language barrier.
Q:
A major challenge for international businesses is the need to adapt personnel policies and procedures to the differences among countries.
Q:
What is the first step in establishing a global pay system?
A) adapting pay policies
B) developing strategic goals
C) identifying crucial executive behaviors
D) establishing a global philosophy framework
Q:
An expatriate manager working in ________ would have the highest amount of disposable income.
A) Brazil
B) France
C) Indonesia
D) Saudi Arabia
Q:
Which of the following is NOT one of the main components of a global mind-set?
A) psychological capital
B) intellectual capital
C) language capital
D) social capital
Q:
U.S. employers have most likely experienced an increase in successful expatriate assignments in the last two decades because they have ________.
A) focused on job performance as the main selection criteria
B) increased the number of selection criteria for global assignees
C) provided global assignees with local managers to serve as mentors
D) allowed HR managers to have more control of the global hiring process
Q:
What is the primary problem associated with virtual teams at international firms?
A) scheduling meetings
B) agreeing on important issues
C) facilitating group communication
D) building trust among team members
Q:
Which term refers to a group of geographically dispersed co-workers that uses a desktop videoconferencing system to communicate and accomplish tasks for the firm?
A) virtual team
B) telecommuter group
C) permanent transferee
D) short-term international team
Q:
Which of the following is recommended to firms to ensure that local managers find a global HR system acceptable?
A) ignore cultural differences
B) establish a chain of command
C) develop a strong corporate culture
D) understand the laws of the home country
Q:
Which of the following is a best practice used by firms that develop effective global HR systems?
A) creating a global network of specialists to help create a new HR system
B) standardizing the specific methods used to screen and evaluate applicants
C) allowing HR managers to devise locally appropriate recruiting policies
D) establishing HR policies at the firm's headquarters to avoid conflict
Q:
Which of the following was determined by a study of six international firms that have successfully established global HR systems?
A) Firms should focus on expatriation and repatriation programs to ease the transition period for employees working abroad.
B) Firms should develop HR systems that are universally acceptable and that can be effectively implemented in any location.
C) Firms rely more heavily on expatriates than locals in foreign subsidiaries, so it is unnecessary to make changes to existing HR policies.
D) Firms with foreign subsidiaries should adhere to local customs regarding screening, hiring, and training applicants.
Q:
Which of the following is a true statement regarding expatriates?
A) Most expatriates require at least one year of psychological help after returning home.
B) Most expatriates avoid traveling abroad after returning to their home country.
C) Most expatriates and their families prefer open-ended work assignments.
D) Most expatriates quit within three years of returning home.
Q:
A formal repatriation program should do all of the following EXCEPT ________.
A) assist employees with relocation logistics
B) seek compensation and benefits on behalf of employees
C) help employees update their resumes and make career plans
D) reassure employees of the company's concern for their welfare
Q:
________ refers to bringing a manager back home after a foreign assignment has been completed.
A) Expatriation
B) Repatriation
C) Mediation
D) Job rotation
Q:
Frank Williams is being sent to Saudi Arabia for two years to work for his company's Saudi affiliate. Which of the following suggestions should Frank follow to minimize his chances of being the victim of a kidnapping?
A) take the same route to and from work
B) arrive at the airport close to departure time
C) wait at the airport in a main traffic area
D) leave work at the same time each day
Q:
Which of the following is most likely NOT covered by kidnapping and ransom insurance policies?
A) abductions
B) ransoms
C) crisis teams
D) weapons
Q:
All of the following characterize European labor relations EXCEPT ________.
A) limited number of bargaining units
B) informal recognition of labor unions
C) bargaining through employer associations
D) industry-wide collective bargaining
Q:
Jim Simmons, an American, has worked for a U.S. firm's Italian operations for two years with great success. Now, the company wants Jim to relocate to France to establish a new division. The company will most likely offer Jim a ________ to reward him for moving from one assignment to another.
A) hardship allowance
B) foreign service premium
C) cost-of-living increase
D) mobility premium
Q:
Which of the following terms refers to a lump-sum payment given to employees as a reward for moving from one assignment to another?
A) hardship allowance
B) foreign service premium
C) cost-of-living allowance
D) mobility premium
Q:
JJP Enterprises seeks to entice one of its star managers to move to Iraq to oversee a construction project. The firm will most likely offer a ________ because of the difficult living and working conditions in Iraq.
A) cost-of-living allowance
B) performance bonus
C) hardship allowance
D) mobility premium
Q:
________ are financial payments over and above regular base pay.
A) Foreign service premiums
B) Hardship allowances
C) Balance sheet payments
D) Mobility premiums
Q:
Which of the following is NOT one of the primary expense groups used in the balance sheet approach to formulating expatriate pay?
A) taxes
B) housing
C) disposable income
D) discretionary expenses
Q:
Which of the following terms refers to paying a portion of an expatriate's salary in home-country currency and a portion in local currency?
A) balance sheet approach
B) split pay approach
C) hardship premium
D) foreign-service premium
Q:
Which approach to formulating expatriate pay involves estimating the employee's expenses in the home country and the host country?
A) balance sheet
B) mobility allowance
C) performance pay
D) hardship method
Q:
Most North American companies use the ________ approach to formulating expatriate pay.
A) equitable wage rate
B) balance sheet
C) performance
D) total package
Q:
All of the following are the primary benefits of providing ongoing training to employees on overseas assignments EXCEPT ________.
A) offering educational opportunities
B) developing relationships with co-workers
C) cultivating corporate values and standards
D) providing spousal networking opportunities
Q:
Before departing for an overseas assignment, an employee would most likely benefit from ________ training.
A) technical
B) interpersonal
C) cross-cultural
D) career development
Q:
According to research, all of the following will most likely help spouses of expatriates adjust to living in foreign countries EXCEPT ________.
A) close family relationships
B) pre-school age children
C) scheduled vacations
D) language training
Q:
In January 2009, Walmart acquired a controlling interest in Chile's leading food retailer. Since then, Walmart has opened the first environmentally friendly supermarket in Chile that uses energy efficient technology throughout the store. Walmart is planning to open additional stores in Chile over the next five years. Walmart's top executives are considering the idea of transferring U.S. managers to Chile to oversee the construction and establishment of the new stores.
Which of the following, if true, undermines the argument of using expatriates to establish the new Walmart stores in Chile?
A) Adaptability screening tests indicate that three potential candidates are bilingual and travel overseas frequently.
B) Walmart offers overseas candidates extensive training on cultural differences and adaptation skills.
C) The most qualified Walmart managers have no foreign travel experience and do not speak Spanish.
D) A balance sheet approach is used by Walmart, but workers do not receive hardship allowances for moving to Chile.
Q:
Which of the following terms refers to the process of assessing an employee's probable success in handling a foreign transfer?
A) skills placement testing
B) adaptability screening
C) management assessment
D) performance appraisal
Q:
Which of the following qualities is most closely linked to an employee's success on an international work assignment?
A) technical skills
B) responsibility
C) intelligence
D) flexibility
Q:
The most common reason that an expatriate fails at an international assignment is ________.
A) incompetence
B) technical demands
C) family pressures
D) language difficulties
Q:
In January 2009, Walmart acquired a controlling interest in Chile's leading food retailer. Since then, Walmart has opened the first environmentally friendly supermarket in Chile that uses energy efficient technology throughout the store. Walmart is planning to open additional stores in Chile over the next five years. Walmart's top executives are considering the idea of transferring U.S. managers to Chile to oversee the construction and establishment of the new stores.
Which of the following, if true, supports the assertion that Walmart is an ethnocentrically oriented corporation?
A) Walmart usually succeeds on an international level because the firm actively works to support local charities.
B) Walmart rarely experiences cultural misunderstandings because of its tendency to hire locals to fill management positions.
C) Walmart aims to maintain a unified organizational culture by filling foreign management positions with Americans.
D) Adaptability screening eliminates problems associated with transferring Walmart managers and their families abroad.
Q:
With a geocentric staffing policy, a firm is most likely able to ________.
A) provide effective training
B) recruit recent college graduates
C) use its human resources efficiently
D) strengthen its image within a local community
Q:
What value classification refers to a belief that the best manager for a specific position could be in any of the countries in which the firm operates?
A) polycentric
B) ethnocentric
C) geocentric
D) monocentric
Q:
Mercedes sent a team of executives from Germany to oversee the start-up of its U.S. operations. Which of the following terms best describes the values of Mercedes' top executives?
A) polycentric
B) monocentric
C) ethnocentric
D) geocentric
Q:
Which of the following is the LEAST likely reason that a firm would choose an ethnocentric staffing policy?
A) lack of qualified host-country upper-management candidates
B) goal of reducing misunderstandings with locals
C) need to transfer core competencies effectively
D) desire to maintain a unified corporate culture
Q:
Samsung tends to follow an ethnocentric staffing model. From which group will it most likely hire for upper-level management positions at its Texas facility?
A) home-country nationals
B) host-country nationals
C) third-country nationals
D) local citizens
Q:
A corporation that believes that only host country managers can ever really understand the culture and behavior of the host country market would be referred to as ________.
A) polycentric
B) ethnocentric
C) geocentric
D) monocentric
Q:
Which of the following terms refers to the belief that home country attitudes, management style, knowledge, evaluation criteria, and managers are superior to anything the host country has to offer?
A) polycentric
B) ethnocentric
C) geocentric
D) monocentric
Q:
Which of the following corporate divisions plays the greatest role in offshoring?
A) marketing
B) accounting
C) manufacturing
D) human resources
Q:
When setting up a basic security program, what are the primary threat assessment matters that need to be addressed? Discuss the role of natural, mechanical, and organizational security in your security program.
Q:
What class of risk do employers have to manage? How do employers manage such risk?
Q:
What are the factors leading to job stress? How can employees reduce their job stress?
Q:
In a brief essay, discuss the observable behaviors that may indicate an employee has an alcohol-related problem. Identify and describe the behavior associated with each stage of alcoholism.
Q:
What steps can employers take to prevent the entry or spread of infectious diseases in the workplace?
Q:
What steps are involved in a basic industrial hygiene program?
Q:
How can employers protect vulnerable workers, such as women and older men?
Q:
What types of unsafe conditions are the primary focus of OSHA standards? How does OSHA enforce its standards?
Q:
What is the supervisor's role in workplace safety? What actions can supervisors take to reduce the number of unsafe acts by subordinates?
Q:
What are the three basic causes of workplace accidents? What is the role of OSHA in regards to workplace accidents?
Q:
An operational safety review involves systematically identifying and eliminating dangers in the workplace before accidents occur and reducing risks to acceptable levels.
Q:
Many employers today are banning mandatory overtime due to the increased likelihood of a workplace accident caused by employee fatigue.
Q:
The first step of an effective and comprehensive corporate anti-crime program involves installing an advanced alarm system and metal detector at every entrance.
Q:
Enterprise risk management involves identifying and handling security risks, such as those associated with workplace crime and facility security.
Q:
OSHA's standards regarding computer workstations, ergonomic keyboards, and advances in computer screen technology have nearly eliminated problems such as eyestrain, backaches, and carpal tunnel syndrome.
Q:
Tardiness and lying are early-stage behaviors that indicate a worker's possible alcoholism.
Q:
Most employers do not deal with substance abuse until after a worker is hired.
Q:
Pre-employment drug testing tends to discourage drug users from applying for jobs or for applying with companies that perform drug tests.
Q:
A recent survey indicates that approximately 35% of the U.S. workforce has either been hung over at work or been impaired while on the job at least once during the previous year.
Q:
During the evaluation stage of industrial hygiene, a facility's health and safety officers interview employees and conduct a facility survey.
Q:
Claims-tracking software is available for helping employees understand what's driving their workers' compensation claims.
Q:
Positive reinforcement programs identify the worker behaviors that lead to accidents and then train workers to avoid these behaviors.
Q:
OSHA advocates safety incentive programs because they drastically reduce the number of workplace injuries and illnesses.
Q:
Safety training should be bilingual in situations where employees speak English as a second language or are not fluent in English.
Q:
An employer can ask applicants whether they have disabilities, but an employer cannot ask applicants if they have the ability to perform a job.
Q:
Under the Americans with Disabilities Act, it is unlawful to inquire about an applicant's workers' compensation injuries and claims.
Q:
The fatality rate of young workers is nearly three times that of older, more experienced workers.
Q:
Comfort, fit, durability, and convenience are primary concerns regarding personal protective equipment.
Q:
People who are impulsive and highly extroverted tend to be accident prone.
Q:
Workplace accidents occur more often during night shifts than during daytime shifts.
Q:
Woodworking machines, flywheels, and saws cause the most serious workplace injuries.
Q:
Despite many managerial warnings, William refuses to wear a hard hat when working as an electrician for Paulson Homes. William cuts his head when he falls from scaffolding that has not been properly secured. Paulsen Homes will most likely not be held liable for William's injury.
Q:
Scaffolding, fall protection, hazard communication, electrical disengagement, and respiratory problems are the most frequent OSHA inspection violation categories.
Q:
Investigating employee complaints of alleged violation standards is considered the highest priority for OSHA.
Q:
OSHA insists that occupational injuries be recorded including ankle sprains that occur during voluntary participation in a company softball game.
Q:
Matthew, an electrician at Carver Industries, cut his hand while splicing wires. Matthew received first aid treatment before returning to work. Carver Industries is required by OSHA to report Matthew's injury.