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Management
Q:
When an employee's dismissal does not comply with the law or with the contractual agreement stated or implied by the firm via its employment application forms, employee manuals, or other promises, ________ has most likely occurred.
A) insubordination
B) wrongful discharge
C) gross misconduct
D) emotional hardship
Q:
Which of the grounds for dismissal is defined as a willful disregard or disobedience of the boss's authority or legitimate orders; criticizing the boss in public?
A) unsatisfactory performance
B) insubordination
C) lack of qualifications for the job
D) misconduct
Q:
Dismissal based on insubordination is most appropriate if an employee ________.
A) steals the employer's property
B) fails to accomplish tasks despite diligence
C) shows an adverse attitude towards co-workers
D) criticizes the boss in public
Q:
Tracy is frequently absent from work and almost always late, so her manager has decided to fire her. Which of the following grounds for dismissal will her manager most likely use?
A) misconduct
B) insubordination
C) unsatisfactory performance
D) lack of qualifications for the job
Q:
All of the following are reasonable grounds for dismissal EXCEPT ________.
A) misconduct
B) whistle blowing
C) lack of job qualifications
D) changed job requirements
Q:
When a court determines that an employee handbook implies an employment contract, the ________ doctrine is no longer being used.
A) good faith exception
B) statutory exception
C) termination-at-will
D) public policy exception
Q:
Which of the following is the first step in FedEx's guaranteed fair treatment program?
A) officer complaint
B) management review
C) executive appeals review
D) EEO laws
Q:
Which of the following best defines "termination at will"?
A) employees can refuse to collaborate with specific co-workers for personal reasons
B) either the employer or the employee can end the employment relationship at any time
C) employers can deny employees' requests for vacation and leave for any reason
D) customers can end relationships with service providers for any reason at any time
Q:
Which of the following terms refers to the involuntary termination of an employee's employment with a firm?
A) sabbatical
B) dismissal
C) insubordination
D) leave of absence
Q:
The consent exception to the Electronic Communications Privacy Act permits ________.
A) employees to access private employer documents if they have reason to suspect unethical behavior by company agents
B) employers to monitor employee communications if the employees have given informed consent
C) employers to monitor communications if they can show a legitimate business reason for doing so
D) employers to listen to personal employee phone calls if the calls are made on employer time
Q:
The business purpose exception to the Electronic Communications Privacy Act permits ________.
A) employees to access private employer documents if they have reason to suspect unethical behavior by company agents
B) employers to monitor communications if they can show a legitimate business reason for doing so
C) employers to listen to personal employee phone calls if the calls are made on employer time
D) employees to conduct personal business during work hours if they can show it is necessary
Q:
Which of the following involves using fingerprints or iris scans to identify employees?
A) electronic performance monitoring system
B) location monitoring system
C) digital dashboard
D) biometrics
Q:
Which of the following is NOT one of the four types of privacy violations upheld by courts?
A) intrusion
B) drug testing
C) disclosure of medical records
D) publication of private matters
Q:
________ is the activity that involves establishing and maintaining the positive employee-employer relationship.
A) Quality circles
B) Employee relations
C) Suggestion teams
D) Focus groups
Q:
Health-Tech Materials is a firm that manufactures medical equipment purchased by hospitals and clinics. The firm employs over 2,500 workers in its two manufacturing facilities located in Texas and Arizona. Recently, Health-Tech dismissed a number of employees for ethics violations ranging from improper Internet usage to stealing company funds. In addition, the firm has been sued by two former employees for wrongful discharge. As a result, Health-Tech's top executives are evaluating the firm's hiring process, ethics training system, reward system, and disciplinary system to determine how to promote ethics and fair treatment.
Which of the following undermines the argument that Health-Tech should shift from a traditional discipline system to a non-punitive discipline system?
A) The most common employee discipline situations at Health-Tech involve theft or physical altercations.
B) Health-Tech has already modified its hiring process to include ethics tests when screening job applicants.
C) A court ruled in a wrongful discharge case against Health-Tech that the employee handbook served as an implied contract.
D) Frequent tardiness is the primary infraction among Health-Tech employees who receive decision-making leave.
Q:
Employees at R&R Carpet and Tile are allowed to take one-hour lunch breaks. Todd's assistant, Suzanne, took a two-hour lunch break today without prior approval. Suzanne has never broken any other rules since being employed by the company. R&R has a nonpunitive discipline policy. Which of the following will most likely be Todd's response to Suzanne's violation?
A) issuing a formal written reminder to Suzanne
B) giving Suzanne a one-day leave with pay
C) telling Suzanne that she is dismissed
D) issuing an oral reminder to Suzanne
Q:
Which of the following terms refers to discipline without punishment?
A) democratic punishment
B) nonpunitive discipline
C) corporal punishment
D) positive discipline
Q:
In which organizational document are an organization's rules and regulations usually stated?
A) employee handbook
B) federal code of ethics
C) mission and vision statement
D) human resource policy manual
Q:
In a short essay, describe how an entrepreneur is like a jazz band leader.
Q:
Which of the following is the primary element of properly developed disciplinary procedures?
A) electronic employee monitoring
B) clearly established rules
C) legal representation
D) severe penalties
Q:
In a short essay, describe how an entrepreneur who is reluctant to empower employees might go about the process.
Q:
In a short essay, describe a good way for an entrepreneur to motivate his or her employees.
Q:
Health-Tech Materials is a firm that manufactures medical equipment purchased by hospitals and clinics. The firm employs over 2,500 workers in its two manufacturing facilities located in Texas and Arizona. Recently, Health-Tech dismissed a number of employees for ethics violations ranging from improper Internet usage to stealing company funds. In addition, the firm has been sued by two former employees for wrongful discharge. As a result, Health-Tech's top executives are evaluating the firm's hiring process, ethics training system, reward system, and disciplinary system to determine how to promote ethics and fair treatment.
Which of the following best supports the argument that Health-Tech should make significant changes to its disciplinary process?
A) According to surveys, Health-Tech employees feel that managers do not listen to their concerns or take their opinions seriously.
B) Health-Tech requires employees to receive annual ethics training to ensure that they understand the firm's latest policies.
C) Health-Tech's main competitor uses fictional scenarios to test applicants' morality and has fewer ethics problems than Health-Tech.
D) Historically, arbitrators have overturned the dismissal decisions of Health-Tech's managers because of unclear company rules.
Q:
Health-Tech Materials is a firm that manufactures medical equipment purchased by hospitals and clinics. The firm employs over 2,500 workers in its two manufacturing facilities located in Texas and Arizona. Recently, Health-Tech dismissed a number of employees for ethics violations ranging from improper Internet usage to stealing company funds. In addition, the firm has been sued by two former employees for wrongful discharge. As a result, Health-Tech's top executives are evaluating the firm's hiring process, ethics training system, reward system, and disciplinary system to determine how to promote ethics and fair treatment.
Which of the following best supports the argument that Health-Tech should distribute an anonymous survey to gather information about employee attitudes about management?
A) Health-Tech monitors its employees' phone calls and Internet usage to protect itself from lawsuits and ethical violations.
B) Independent contractors working for Health-Tech are not allowed to work for the firm's competitors, which angers most contractors.
C) Exit interviews at Health-Tech indicate that employees feel uncomfortable about raising ethics concerns with managers.
D) Health-Tech managers have been reluctant to terminate disruptive employees for fear of lawsuits.
Q:
In a short essay, explain how entrepreneurial you think you are.
Q:
In a short essay, explain what a proactive personality is and what its connection is to entrepreneurship.
Q:
Which of the following is NOT an element of bullying?
A) submission
B) repetition
C) intent to harm
D) imbalance of power
Q:
Health-Tech Materials is a firm that manufactures medical equipment purchased by hospitals and clinics. The firm employs over 2,500 workers in its two manufacturing facilities located in Texas and Arizona. Recently, Health-Tech dismissed a number of employees for ethics violations ranging from improper Internet usage to stealing company funds. In addition, the firm has been sued by two former employees for wrongful discharge. As a result, Health-Tech's top executives are evaluating the firm's hiring process, ethics training system, reward system, and disciplinary system to determine how to promote ethics and fair treatment.
Which of the following, if true, best supports the argument that Health-Tech should utilize online ethics program software?
A) Health-Tech executives want to quantify the types of ethical issues that are most common at the firm in order to provide the most relevant training to employees.
B) Health-Tech managers are required to monitor the computer usage of subordinates to determine their levels of productivity.
C) Health-Tech discusses its code of conduct during employee orientation and also provides new employees with the firm's handbook.
D) The Health-Tech legal department requires the firm to post its ethics code and hiring procedures on the firm's Web site to prevent legal problems.
Q:
In a short essay, describe the classic entrepreneurial personality.
Q:
In a short essay, describe the factors that determine whether an entrepreneurial venture will be mechanistic or organic in structure.
Q:
Health-Tech Materials is a firm that manufactures medical equipment purchased by hospitals and clinics. The firm employs over 2,500 workers in its two manufacturing facilities located in Texas and Arizona. Recently, Health-Tech dismissed a number of employees for ethics violations ranging from improper Internet usage to stealing company funds. In addition, the firm has been sued by two former employees for wrongful discharge. As a result, Health-Tech's top executives are evaluating the firm's hiring process, ethics training system, reward system, and disciplinary system to determine how to promote ethics and fair treatment.
Health-Tech's HR department has devised a brief ethics test for employees to use when determining if their actions match Health-Tech's code of conduct. Which of the following questions is LEAST likely to be included on the ethics test?
A) What Health-Tech employees will be affected by my actions?
B) Will my actions reflect negatively on the image of Health-Tech?
C) Would I perform this action if I worked for a Health-Tech competitor?
D) Is the action I am about to perform on behalf of Health-Tech a legal one?
Q:
In a short essay, describe the contents of the business description part of a full business plan.
Q:
What is the most likely reason for more firms providing ethics training to employees?
A) Employees seeking professional certification are tested on ethics.
B) State laws require businesses to have written codes of conduct.
C) Businesses fear being sued by customers for ethical misconduct.
D) Federal laws encourage firms to comply with ethics training guidelines.
Q:
In a short essay, describe the contents of the executive summary part of a full business plan.
Q:
The applicant screening process would most likely be considered unfair if an HR manager ________.
A) encouraged two-way communication
B) focused mostly on personality issues
C) included an appeals process
D) provided useful feedback
Q:
Which of the following makes the CEO of a publicly traded firm accountable for ethics compliance?
A) Taft-Hartley Act
B) Landrum-Griffin Act
C) Norris-LaGuardia Act
D) Sarbanes-Oxley Act
Q:
In a short essay, describe the steps an entrepreneur typically takes in planning and organizing an entrepreneurial venture.
Q:
In a short essay, describe the steps an entrepreneur typically takes in deciding whether to begin an entrepreneurial venture.
Q:
According to surveys, which of the following is the primary cause of ethical compromises in the work place?
A) feeling peer pressure
B) meeting schedule pressures
C) advancing a boss' career interests
D) advancing personal career interests
Q:
In a short essay, explain why Viking Range qualifies as an entrepreneurial venture.
Q:
When a company rewards employees who behave ethically using the firm's incentive plan and appraisal system, they are ________ to encourage ethical behavior.
A) providing physical support
B) organizing ceremonies
C) clarifying expectations
D) using symbols
Q:
Johnson & Johnson has a corporate ethics code that states "We believe our first responsibility is to the doctors, nurses and patients, to mothers and fathers and all others who use our products and services." What is the most likely purpose of Johnson & Johnson's ethics code?
A) establishing disciplinary procedures
B) providing incentives for employees
C) clarifying expectations for employees
D) marketing to potential new customers
Q:
In a short essay, explain what an entrepreneurial venture is and how it differs from a small business.
Q:
As a manager, all of the following would most likely encourage ethical behavior among subordinates EXCEPT ________.
A) clarifying expectations
B) serving as a role model
C) rewarding honest work
D) taking credit for others' work
Q:
It is a good idea for an entrepreneur to develop a network of trusted friends and advisors to help with problems and decisions.
Q:
Saving money by avoiding the expense of professional advice, such as legal and accounting, is often a mistake for entrepreneurs.
Q:
According to research, which of the following has the greatest impact on work-related ethical decisions?
A) organizational characteristics
B) environmental pressures
C) management attitudes
D) personal inclinations
Q:
Because entrepreneurship is so time-consuming and energy-consuming, many entrepreneurs have trouble in their personal lives.
Q:
Which of the following best defines values as they relate to organizational culture?
A) characteristic values, traditions, and behaviors a company's employees share
B) principles of conduct governing an individual or group
C) basic beliefs about what is right or wrong
D) standards of behavior accepted by society
Q:
Selling an entrepreneurial venture is always a sign of failure.
Q:
Which of the following best defines organizational culture?
A) basic beliefs about what is right or wrong within a business or corporation
B) characteristic values, traditions, and behaviors a firm's employees share
C) principles of conduct governing an individual, group, or company
D) standards used by an organization to determine proper conduct
Q:
The first step in managing a downturn in an entrepreneurial business is to recognize that things are not going well.
Q:
Which of the following terms refers to the characteristic values, traditions, and behaviors a company's employees share?
A) organizational culture
B) organizational ethics
C) corporate climate
D) corporate mission
Q:
Based on research into ethical behavior in the workplace, which of the following is a true statement?
A) offering rewards for ethical behavior supports the intrinsic nature of personal ethics
B) punishing unethical behavior fails to alter the behavior of others in the workplace
C) managers significantly influence the ethical behavior of their subordinates
D) employees feel uncomfortable discussing ethics, so it should be avoided
Q:
One of the keys that distinguishes an entrepreneurial organization from a conventional organization is the concerted emphasis on growth.
Q:
A command-and-control leadership style works best with an entrepreneurial organization that is organized in teams.
Q:
Which of the following best defines procedural justice?
A) fairness of a decision's result
B) manner in which firms conduct business
C) fairness of the process used to make a decision
D) manner in which managers treat subordinates
Q:
Which component of organizational justice refers to the fairness of a process?
A) distributive justice
B) procedural justice
C) interactional justice
D) normative justice
Q:
Nonvisionary entrepreneurial leaders usually outperform visionary entrepreneurial leaders.
Q:
The distributive justice component of organizational justice is best defined as the ________.
A) fairness of the decision process
B) fairness of the decision's outcomes
C) degree to which the decision is moral
D) extent to which the decision is good or bad
Q:
The leader of an entrepreneurial organization is like a marching band leader because he or she controls every note that his or her "musicians" play.
Q:
Employee empowerment has little effect on an organization's profits or productivity.
Q:
Which component of organizational justice refers to the fairness and justice of a decision's result?
A) distributive justice
B) procedural justice
C) normative justice
D) interpersonal justice
Q:
A good way to ease into employee empowerment is to let employees share in decision making.
Q:
What are the two components of organizational justice?
A) distributive justice and normative judgments
B) procedural justice and distributive justice
C) normative justice and ethical treatment
D) interactional justice and morality
Q:
Employee empowerment increases productivity, but decreases employee motivation.
Q:
According to surveys, at work, fair treatment reflects concrete actions such as "Employees are treated with respect" and ________.
A) properly served
B) treated fairly
C) terminated
D) not abused
Q:
Which of the following guides the most serious societal behaviors such as murder, stealing, and slander?
A) normative judgments
B) distributive justice
C) human rights
D) moral standards
Q:
Identifying opportunity is not a trait of a person with a proactive personality.
Q:
The more proactive you are, the more likely you are to be an entrepreneur.
Q:
Which of the following is NOT an effect of an abusive supervisor?
A) more likely to stay with the company
B) higher stress
C) low job satisfaction
D) more likely to quit
Q:
Unfair treatment of employees in the workplace cause all the following EXCEPT ________.
A) demoralizing
B) negative performance
C) reduced stress
D) reduce morale
Q:
You would expect an entrepreneur who has a grand vision for the future to be more of a risk taker than an entrepreneur who is using his or her venture simply as a source of income.
Q:
People with proactive personalities tend to react to their environment more than trying to change their environment.
Q:
________ "consist of political decisions for implementing programs to achieve societal goals."
A) Public policy
B) Fair Labor standards
C) Bill of Rights.
D) Unalienable laws
Q:
The classic "entrepreneurial personality" is a person who is high in self-confidence, motivation, and energy.
Q:
Ethics refers to the ________.
A) basic beliefs about what is right or wrong
B) principles of conduct governing an individual or group
C) standards used by the organization to decide upon proper conduct
D) standards of behavior accepted by society
Q:
When hiring, entrepreneurs typically are much less concerned with matching a candidate's values to the organization's organizational culture than traditional HRM managers.
Q:
________ means society's accepted standards of behavior and always involves basic questions of right and wrong.
A) society assessment
B) non-normative statement
C) morality
D) distributive assessment
Q:
Since they are often overwhelmed by the pressure of decisions, one chore that most entrepreneurs never hesitate to delegate is decision making.