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Management
Q:
Which job evaluation method is used by most modern employers?
A) job classification method
B) job grading method
C) ranking method
D) point method
Q:
The quantitative approach to management evolved out of mathematical methods of solving military problems.
Q:
Which job evaluation method is a quantitative technique involving the identification of several compensable factors and the degree to which each of these factors is present in the job?
A) ranking method
B) point method
C) job grading method
D) job classification method
Q:
The Hawthorne studies suggested that groups could influence the productivity of an individual.
Q:
Which of the following best describes the point method of job evaluation?
A) ranking each job relative to all other jobs based on pay grade
B) categorizing jobs into grades and classes based on specific rules
C) deciding which jobs have a higher number of compensable factors
D) identifying and quantifying the compensable factors present in a job
Q:
Abraham Maslow's hierarchy of needs theory suggested once a need was satisfied, it stopped motivating behavior.
Q:
The Hawthorne studies showed that the brighter the lights in the room, the more productive were workers who worked in the room.
Q:
When using the job evaluation method of job classification, raters categorize jobs into groups of similar jobs called ________.
A) classes
B) sections
C) grades
D) cohorts
Q:
Organizational behavior studies were based purely on theoretical ideals rather than actual observation.
Q:
Which of the following is NOT one of the typical methods used by job evaluation committees to determine the worth of a job?
A) ranking
B) point method
C) job classification
D) paired comparison
Q:
Robert Owen was greatly concerned with how workers were treated in factories of the Industrial Revolution.
Q:
In most cases, the majority of the voting members on a job evaluation committee are ________.
A) managers
B) employees
C) HR specialists
D) union representatives
Q:
The behavioral approach to management began in the 1960s with organizational behavior (OB).
Q:
Central basic factors that establish how several jobs compare to one another and that determine the pay for each job are called ________.
A) compensable factors
B) job evaluation factors
C) ranking factors
D) analysis factors
Q:
The behavioral approach to management focuses on motivating workers to work productively.
Q:
Which of the following is NOT one of the compensable factors emphasized in the Equal Pay Act?
A) skills
B) accountability
C) responsibility
D) working conditions
Q:
Which of the following terms refers to a systematic comparison done in order to determine the worth of one job relative to another?
A) job analysis
B) job evaluation
C) job description
D) job classification
Q:
The idea of employees being paid a fair wage for their services did not emerge until the 1960s.
Q:
Fayol thought that allowing employees to originate their own plans would increase motivation.
Q:
Which of the following is used to anchor the employer's pay scale?
A) grades
B) job metric
C) benchmark job
D) human resource metric
Q:
Homelife, a national chain of high-end furniture stores, employs nearly 800 workers. In the past few years, the company's market share has dropped significantly, and employee turnover has increased. Upper management is considering the implementation of a new compensation policy in its efforts to turn the company around. Historically, the company has paid all employees similarly with some variation for seniority but no distinction between high and low performers.
Which of the following, if true, best supports the argument that Homelife should distribute salary surveys before establishing new pay rates?
A) Homelife executives want to identify benchmark jobs before determining the worth of other jobs.
B) Homelife executives plan to use the compensable factors emphasized by the Equal Pay Act.
C) Computerized job evaluation systems will be used by Homelife to generate questionnaires.
D) A wage curve needs to be established by Homelife for the purpose of federal compliance.
Q:
A highly centralized organization is one in which subordinates are given a lot of opportunity to make decisions.
Q:
Unity of command means that all employees should answer to only one superior.
Q:
Homelife, a national chain of high-end furniture stores, employs nearly 800 workers. In the past few years, the company's market share has dropped significantly, and employee turnover has increased. Upper management is considering the implementation of a new compensation policy in its efforts to turn the company around. Historically, the company has paid all employees similarly with some variation for seniority but no distinction between high and low performers.
Which of the following, if true, best supports the argument that Homelife executives should primarily address internal equity issues when developing a new compensation plan?
A) Homelife employees receive annual performance appraisals at which time they set career goals.
B) Salary surveys indicate dissatisfaction among the Homelife managers in different departments.
C) Online pay sites show the pay range for sales associates at both Homelife and its competitors.
D) Homelife pays its sales managers commissions in addition to base salaries and health benefits.
Q:
Fayol feels that managers should be given authority over workers, but not the ability to give orders.
Q:
Beth, a small business owner, wants to ensure external equity when establishing pay rates. Beth should most likely ________.
A) use wage curves to price each pay grade
B) compare performance appraisals
C) conduct a salary survey
D) check online pay sites
Q:
Both Henri Fayol and Adam Smith saw division of work as an important principle of management.
Q:
What type of equity is a manager most likely trying to maintain through the use of performance appraisals and incentive pay?
A) internal
B) external
C) individual
D) procedural
Q:
Henri Fayol and Max Weber developed the idea of the five basic management functions.
Q:
Which of the following is used to maintain internal equity?
A) job analysis comparisons
B) organizational charts
C) incentive pay
D) salary surveys
Q:
Henry Gantt's contribution to management theory was to develop efficient ways to schedule.
Q:
Which of the following best defines internal equity?
A) how a job's pay rate in one company compares to the job's pay rate in other companies
B) how fair the job's pay rate is, when compared to other jobs within the same company
C) the fairness of an individual's pay as compared to a co-worker's pay for the same job
D) the perceived fairness of the processes and procedures used to make compensation decisions
Q:
External equity refers to ________.
A) how a job's pay rate in one company compares to the job's pay rate in other companies
B) the fairness of an individual's pay as compared to a co-worker's pay for the same job
C) the perceived fairness of the processes and procedures used to make decisions about compensation
D) the use of salary surveys and job evaluation comparisons to monitor pay levels within an industry
Q:
Frederick W. Taylor published his book on the Principles of Scientific Management to illustrate the importance of bureaucracies in managing people.
Q:
Frank and Lillian Gilbreth's best-known contribution to scientific management concerned selecting the best worker for a particular job.
Q:
Which form of equity refers to the perceived fairness of the processes used to make decisions regarding the allocation of pay?
A) internal
B) distributive
C) individual
D) procedural
Q:
Audrey is a lawyer in a mid-size firm in Chicago. She recently learned that another lawyer who joined the firm at the same time earns a lower salary than she does. Which form of equity is most relevant to Audrey's situation?
A) internal
B) distributive
C) individual
D) procedural
Q:
Taylor was the originator of the concept of scientific management.
Q:
The primary issue that motivated Taylor to create a more scientific approach to management was worker satisfaction.
Q:
Which form of equity refers to the fairness of an individual's pay as compared with what his or her co-workers are earning for the same or very similar jobs within the company, based on each individual's performance?
A) internal
B) distributive
C) individual
D) procedural
Q:
Frank and Lillian Gilbreth got their ideas for management from the book Cheaper by the Dozen.
Q:
Trevor, a sales manager at IBM, recently learned that an IBM human resources manager with comparable responsibilities and spans of control earns a higher salary than Trevor. Which form of equity is of most concern to Trevor?
A) external
B) internal
C) distributive
D) individual
Q:
"Employee motivation" is the phrase most associated with scientific management.
Q:
Classical approaches to management include the work of Taylor, Fayol, and Weber.
Q:
Which form of equity refers to the fairness of a job's pay rate in comparison to other jobs within the same company?
A) external
B) internal
C) distributive
D) individual
Q:
Job specialization continues to be a popular way to increase productivity today.
Q:
Jason is an information systems technician in a town in North Carolina with a population of 100,000. He receives an annual salary of $35,000. He recently found out that a nearby town with a similar population pays people in the same position $40,000 annually. With which of the following is Jason most concerned?
A) distributive
B) procedural
C) internal
D) external
Q:
Adam Smith's Wealth of Nations was published 100 years before the Declaration of Independence of the United States in 1776.
Q:
Which form of equity refers to how a job's pay rate in one company compares to the job's pay rate in other companies?
A) distributive
B) internal
C) external
D) procedural
Q:
The Industrial Revolution began in the seventeenth century.
Q:
Which of the following is NOT one of the forms of equity related to compensation issues?
A) group
B) external
C) individual
D) procedural
Q:
Factories in the Industrial Revolution needed to forecast demand to make sure that workers were paid fairly.
Q:
What theory of motivation states that people are strongly motivated to maintain a balance between what they perceive as their contributions and their rewards?
A) Two-factor theory
B) Equity theory
C) Learned needs theory
D) Expectancy theory
Q:
The division of labor is also referred to by the term job specification.
Q:
Which of the following is the LEAST likely way that an employer would address a cost-of-living differential?
A) paying a nonrecurring amount spread over one to three years
B) paying a nonrecurring, lump sum amount
C) raising an employee's base salary
D) raising commission percentages
Q:
Adam Smith argued that division of labor increased productivity.
Q:
Homelife, a national chain of high-end furniture stores, employs nearly 800 workers. In the past few years, the company's market share has dropped significantly, and employee turnover has increased. Upper management is considering the implementation of a new compensation policy in its efforts to turn the company around. Historically, the company has paid all employees similarly with some variation for seniority but no distinction between high and low performers.
Which of the following questions is LEAST relevant to Homelife's decision to develop an aligned reward strategy?
A) What compensation programs should Homelife use to reinforce necessary employee behaviors?
B) How well does Homelife's current compensation program match the company's strategic aims?
C) What compensation programs should Homelife use to reinforce desired employee behaviors?
D) What are the results of Homelife employee salary surveys in regards to wage satisfaction?
Q:
The Industrial Revolution marked the birth of management.
Q:
Which of the following terms refers to a compensation plan that advances a firm's strategic goals?
A) strategic management
B) performance pay plan
C) aligned reward strategy
D) workers' compensation package
Q:
Which of the following issues would LEAST likely be negotiated by unions?
A) income security
B) time off with pay
C) health care benefits
D) unpaid medical leave
Q:
The Egyptian pyramids are an example of a project that was completed without the aid of managers.
Q:
What has historically been the key issue in collective bargaining?
A) wage rates
B) income security
C) health care benefits
D) cost-of-living adjustments
Q:
People value history because it can help put events that are taking place today into perspective.
Q:
Which of the following gives employees the right to organize, bargain collectively, and engage in concerted activities for the purpose of collective bargaining?
A) Equal Pay Act
B) Civil Rights Act
C) Fair Labor Standards Act
D) National Labor Relations Act
Q:
Which technology development is likely to have the greatest impact on the organization of the future?
A) mainframe computers
B) cell phones
C) wired networks
D) wireless networks
Q:
Bonnie, a data analyst, needs to take time off from work to care for her elderly mother. According to the Family and Medical Leave Act, what is the maximum number of weeks of unpaid, job-protected leave that Bonnie may take?
A) 4
B) 6
C) 12
D) 16
Q:
Which of the following is NOT a contingency variable?
A) routineness of tasks performed
B) organizational size
C) environmental uncertainty
D) organizational history
Q:
Which of the following laws has the LEAST amount of influence on compensation decisions?
A) Americans with Disabilities Act
B) Labor Management Relations Act
C) Family and Medical Leave Act
D) Age Discrimination in Employment Act
Q:
Which of the following is a contingency variable?
A) how successful an organization is
B) how large an organization is
C) how well known an organization is
D) how well managed an organization is
Q:
Which of the following terms refers to the ownership employees build up in their pension plans should their employment with a firm end prior to retirement?
A) portability
B) equity
C) vesting
D) shares
Q:
A contingency variable is a factor that can ________.
A) make an organization successful
B) destroy an organization
C) influence choice of managerial style
D) improve organizational morale
Q:
Which act regulates vesting rights and portability rights?
A) Fair Labor Standards Act
B) Title VII of the Civil Rights Act
C) Employer Retirement Income Security Act
D) Equal Pay Act of 1963
Q:
Contingency approaches to management contend that ________.
A) situations determine managerial approach
B) all organizations should be managed in the same way
C) managers determine managerial approach
D) no two organizations should be managed the same way
Q:
The only item that serves as both an input and an output in an open system organization is ________.
A) capital
B) information
C) technology
D) products
Q:
Which of the following states that employees of one sex may not be paid wages at a rate lower than that paid to employees of the opposite sex for doing roughly equivalent work?
A) Americans with Disabilities Act
B) Title VII of the Civil Rights Act
C) Social Security Act
D) Equal Pay Act
Q:
Material inputs in an open system organization include ________.
A) capital
B) human resources
C) raw materials
D) information
Q:
Anita, a manager at a department store, needs to determine whether one of her employees is exempt or nonexempt under the Fair Labor Standards Act. Which of the following would be the best resource for Anita?
A) organizational chart
B) performance appraisal
C) business plan
D) job description
Q:
Material outputs in an open system organization include ________.
A) services
B) products
C) raw materials
D) information
Q:
Which of the following jobs is most likely categorized as nonexempt from the overtime pay provisions of the Fair Labor Standards Act?
A) taxicab driver
B) personnel director
C) newspaper writer
D) computer systems analyst
Q:
The idea of an organization being an open system was borrowed from this discipline.
A) mathematics
B) the physical sciences
C) game theory
D) psychology