Q&A Hero

Management

Q: Fayol's principle of ________ states that an employee in an organization should answer to only one superior. A) authority B) unity of command C) equity D) centralization
Q: Robin, the HR manager at Rightway Enterprises, believes that job withdrawal has become a significant problem at the firm. Robin most likely came to this conclusion after observing all of the following employee behaviors EXCEPT ________. A) frequent vacation time requests B) idle employee conversations C) undeserved work breaks D) excessive absences
Q: According to Henri Fayol, the principle of ________ requires employees to respect the rules of their organization. A) equity B) remuneration C) discipline D) order
Q: Which of the following best describes the purpose of the 9-box matrix method? A) selecting new employees B) identifying effective coaches C) assessing promotion potential D) analyzing employee engagement
Q: According to Henri Fayol, the principle of ________ gives managers the right to give orders. A) discipline B) centralization C) order D) authority
Q: Which term refers to actions intended to place physical or psychological distance between employees and their work environments? A) employee disengagement B) workplace separation C) job withdrawal D) attrition
Q: Cheaper by the Dozen is a book about this topic. A) efficiency in bulk buying B) life in a large family C) the rise of Japanese manufacturing D) the theory of pricing
Q: As an employer, what is the primary benefit of cutting a high turnover rate? A) selling stock B) saving money C) attracting applicants D) meeting legal obligations
Q: Which of the following industries has one of the highest turnover rates? A) food services B) financial services C) healthcare services D) educational services
Q: Henry Gantt developed graphical methods to help managers with ________ problems. A) discipline B) scheduling C) leadership D) decision-making
Q: Frank and Lillian Gilbreth were best known in management circles for ________. A) time-and-motion studies B) industrial psychology C) the Fourteen Principles of Management D) scientific management
Q: The rate at which employees leave a firm is best known as ________. A) downsizing B) retirement C) turnover D) retention
Q: Which of the following terms refers to educating, instructing, and training subordinates? A) mentoring B) coaching C) appraising D) grading
Q: ________ is the originator of the Principles of Management. A) Henri Fayol B) Max Weber C) Hugo Munsterberg D) Henry Gantt
Q: What are the characteristics of an effective mentor? How can a mentoring program help improve a firm's retention rates?
Q: Max Weber helped ________. A) develop the idea of the idealistic workplace B) develop general administrative theory C) develop scientific management D) carry out time-and-motion studies
Q: Frederick W. Taylor is most closely associated with which of the following? A) general administrative theory B) time-and-motion studies C) idealistic workplace D) scientific management
Q: When the organization desires to cut cost and raise profitability, downsizing could be an option. In a brief essay, discuss the matter that needs to be carefully considered in reducing the number of people employed by a firm.
Q: Job specialization entails breaking down a complex job into ________. A) five key components B) broad general categories C) simple, narrow repetitive tasks D) nonrepeating tasks
Q: In a brief essay, discuss the four decisions that affect a firm's promotion process.
Q: Adam Smith's Wealth of Nations was first published in the same ________ as the Declaration of Independence. A) city B) year C) publishing house D) country
Q: What is reality shock? What efforts can be taken by an employer to prevent reality shock?
Q: Real world studies have shown that division of labor ________. A) results in dramatic, permanent productivity increases B) has drawbacks C) has no drawbacks D) works only in very small organizations
Q: What steps can an employer take to enhance the career development needs and promotional prospects of its female employees?
Q: Early proponents of division of labor made claims that it could dramatically ________. A) improve employee morale B) increase sales C) increase quality D) increase productivity
Q: Since dismissing an employee is one of the most difficult tasks a manager can face at work, what are the guidelines a manager should use in a termination interview?
Q: What methods are available to firms that want to foster employee engagement and also support employees' career development needs?
Q: ________ was a strong proponent of division of labor. A) Max Weber B) Frederick W. Taylor C) Adam Smith D) Henry Gantt
Q: How has the psychological contract between employers and employees changed over time? How can employers gain greater commitment from employees?
Q: What we call job specialization today was termed this in the eighteenth century. A) hierarchy B) job sharing C) division of work D) division of labor
Q: How can firms benefit from both career planning programs and retirement planning programs?
Q: The size and scope of Industrial Revolution factories made such things as ________ necessary for companies. A) materials B) hierarchical organization C) supplies D) revenues and costs
Q: In a brief essay, discuss the roles and responsibilities of managers, mentors, and coaches in an employee's career development.
Q: The most important pre-twentieth century development in management was the ________. A) Industrial Revolution B) personal computer C) building of the Brooklyn Bridge D) American Revolution
Q: Engaged employees are committed to accomplishing their jobs and achieving company goals.
Q: The Industrial Revolution made ________ necessary for manufacturing organization's success for the first time in history. A) decentralization B) customer satisfaction C) product demand D) management
Q: The primary purpose of talent management is to ensure that employees develop the skills they need to experience success throughout their careers.
Q: Industrial Revolution factories needed accurate demand forecasts to avoid making ________ products. A) too few B) too many C) too many or too few D) too large or too small
Q: Talent management is the process of attracting, selecting, training, developing, and promoting employees through an organization.
Q: The Industrial Revolution is largely credited with ushering in the birth of ________. A) the corporation B) fair pay for workers C) craftsmanship D) fair treatment for workers
Q: Conducting a demographic analysis of employees is one of the first steps that a firm should take when determining the labor and financial effects of retiring workers.
Q: Most employees who continue working after retirement age must do so because of their financial instability.
Q: Evidence that managers in the fifteenth-century Venetian shipbuilding facility were interested in keeping track of materials is best shown by which of the following? A) an accounting system B) an assembly line C) an inventory system D) wine breaks for employees
Q: Many U.S. firms are concerned about labor shortages because of the rapidly rising number of 25-44 year olds in the workforce and the small number of workers near retirement age.
Q: Evidence that managers in the fifteenth-century Venetian shipbuilding facility were interested in controlling costs is best shown by which of the following? A) inventory systems B) warehouses for materials C) wine breaks for employees D) an accounting system
Q: An employer's promotion processes are free of the requirements imposed by anti-discrimination laws.
Q: Evidence that managers in the fifteenth-century Venetian shipbuilding facility were interested in job satisfaction is best shown by which of the following? A) inventory systems B) warehouses for materials C) wine breaks for employees D) an accounting system
Q: Women constitute approximately 40% of the workforce, but hold less than 2% of top management positions.
Q: The "floating assembly line" in Venice operated ________. A) centuries before the Industrial Revolution B) during the Industrial Revolution C) shortly after the Industrial Revolution D) long after the Industrial Revolution
Q: A focus on competitiveness and motivation suggests that a company should promote on the basis of seniority.
Q: The shipbuilding facility in fifteenth-century Venice resembled ________. A) an auto assembly line B) how Silicon Valley workers design new software C) how handmade sweaters are knitted D) how a chef makes a superb pasta dish
Q: Reality shock occurs when a new employee's high expectations confront the reality of a boring job.
Q: Convincing the ministers who controlled money and resources in ancient Egypt that building a pyramid was worth the effort is evidence of which management function? A) planning B) organizing C) monitoring D) leading
Q: The barriers for women to advance at work are referred to as the glass ceiling because federal legislation has enabled women to earn an equal number of top-level positions as men.
Q: Making sure that a pyramid is built on time and according to plan is evidence of which management function? A) planning B) organizing C) monitoring D) leading
Q: The best opportunity for discussing career-related issues with an employee is during the annual or semi-annual appraisal.
Q: Successfully designing a 450-foot-tall pyramid is primarily evidence of which management function? A) planning B) organizing C) monitoring D) leading
Q: In a career-oriented appraisal, a manager matches an employee's strengths and weaknesses with a feasible career path and developmental needs, but the employee is not rated for actual job performance.
Q: Getting 100,000 workers to work together to build an enormous pyramid is evidence of which management function? A) planning B) organizing C) monitoring D) budgeting
Q: Retirement preparation, succession planning, job posting, and management counseling are popular career management practices offered by organizations around the world.
Q: Proof that the pyramids were well-managed projects can be seen in the fact that they ________. A) are famous the world over B) are unique C) have lasted thousands of years D) were built in a desert land
Q: A career planning workshop helps employees identify their interests, set career goals, and practice career skills.
Q: How many workers were involved in building a single Egyptian pyramid? A) millions B) tens of millions C) about 50,000 D) about 100,000
Q: Matching individual strengths and weaknesses with occupational opportunities and threats is a key to the career planning process.
Q: The best evidence that managers must have guided the construction of the Egyptian pyramids is ________. A) how long ago they were built B) the fact that they were built by hand C) their sheer size D) their majestic beauty
Q: The employee, the manager, and the employer equally share the responsibility for an employee's career development and career success.
Q: Henry Ford's statement that "History is more or less bunk" is best refuted by which of the following statements? A) History has been shown to be 100 percent accurate. B) History can put current activities in perspective. C) Historical facts are seldom proven to be wrong. D) People who write history always have an agenda.
Q: While career development ultimately should result in an employee who is more employable, such programs often result in increased employee commitment.
Q: In a short essay, describe how the contingency variable of environmental uncertainty might affect management style.
Q: Studies suggest that firms that support their employees' career development are rewarded with employee commitment and longer retention rates.
Q: In a short essay, describe how the contingency variable of routineness of task might affect management style.
Q: Most young workers entering the job market today are heavily focused on their job and their employer, unlike baby boomers who preferred to balance work and family.
Q: A career is the occupational positions one holds at a single organization.
Q: In a short essay, describe how the contingency variable of organization size might affect management style.
Q: In a short essay, describe the contingency approach to management.
Q: Career development is the lifelong series of activities that contributes to a person's career exploration, establishment, success, and fulfillment.
Q: In a short essay, explain how the systems approach contributes to the understanding of management.
Q: Studies indicate that traditional mentoring is less effective for men than it is for women.
Q: In a short essay, describe the Hawthorne studies and how they were interpreted.
Q: Effective mentoring does not require trust.
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