Management

Q: Production and materials management ERP components track employee information including payroll, benefits, compensation, and performance assessment and ensure compliance with all laws.

Q: Production and materials management ERP components handle production planning and execution tasks such as demand forecasting, production scheduling, job cost accounting, and quality control.

Q: Accounting and finance ERP components manage accounting data and financial processes within the enterprise with functions such as general ledger, accounts payable, accounts receivable, budgeting, and asset management.

Q: Core ERP components are the extra components that meet organizational needs not covered by the core components and primarily focus on external operations.

Q: Production and materials management is a core ERP component.

Q: Core ERP components are the traditional components included in most ERP systems and primarily focus on internal operations.

Q: Employee relationship management (ERM) provides web-based self-service tools that streamline and automate the human resource department.

Q: Partner relationship management (PRM) discovers optimal sales channels by selecting the right partners and identifying mutual customers.

Q: Enterprise resource planning (ERP) integrates all departments and functions throughout an organization into a single IT system (or integrated set of IT systems) so employees can make decisions by viewing enterprisewide information about all business operations.

Q: When a user enters or updates information in one ERP module, it is immediately and automatically updated throughout the entire system.

Q: In the past, departments made decisions independent of each other.

Q: Supplier relationship management discovers optimal sales channels by selecting the right partners and identifying mutual customers.

Q: Employee relationship management focuses on keeping suppliers satisfied by evaluating and categorizing suppliers for different projects.

Q: Supplier relationship management (SRM) focuses on keeping suppliers satisfied by evaluating and categorizing suppliers for different projects.

Q: Website personalization occurs when a website has stored enough data about a person's likes and dislikes to fashion offers more likely to appeal to that person.

Q: Analytical CRM provides customer segmentation, which divides a market into categories that share similar attributes such as age, location, gender, habits, and so on. By segmenting customers into groups, it becomes easier to create targeted marketing and sales campaigns, ensuring that you are not wasting resources marketing products to the wrong customers.

Q: Partner relationship management provides web-based self-service tools that streamline and automate the human resource department.

Q: Call scripting systems offer a form of predictive analytics for marketing campaigns that attempts to identify target markets or people who could be convinced to buy products.

Q: Uplift modeling gathers product details and issue-resolution information that can be automatically generated into a script for the representative to read to the customer.

Q: Uplift modeling is a form of predictive analytics for marketing campaigns that attempts to identify target markets or people who could be convinced to buy products.

Q: Call scripting systems gather product details and issue-resolution information that can be automatically generated into a script for the representative to read to the customer.

Q: Customer service and support (CSS) is a part of operational CRM that automates service requests, complaints, product returns, and information requests.

Q: Call scripting falls under the category of the sales department's CRM tools.

Q: Click-to-talk functions allow customers to click on a button and talk with a representative via the Internet.

Q: Web-based self-service systems allow customers to use the web to find answers to their questions or solutions to their problems.

Q: Call scripting systems gather product details and issue resolution information that can be automatically generated into a script for the representative to read to the customer.

Q: Call scripting occurs when customer service representatives answer customer inquiries and solve problems by email and IMing.

Q: Opportunity management CRM occurs when a website has stored enough data about a person's likes and dislikes to fashion offers more likely to appeal to that person.

Q: Opportunity management CRM systems target sales opportunities by finding new customers or companies for future sales.

Q: Interactive voice response automatically dials outbound calls and forwards answered calls to an available agent.

Q: Automatic call distribution directs customers to use touch-tone phones or keywords to navigate or provide information.

Q: Interactive voice response routes inbound calls to available agents.

Q: Predictive dialing automatically dials outbound calls and forwards answered calls to an available agent.

Q: Interactive voice response directs customers to use touch-tone phones or keywords to navigate or provide information.

Q: Automatic call distribution routes inbound calls to available agents.

Q: Contact management falls under the category of the customer service department's CRM tools.

Q: Cross-selling is increasing the value of the sale.

Q: Up-selling is selling additional products or services to an existing customer.

Q: List generators fall under the category of the sales department's CRM tools.

Q: Campaign management systems guide users through marketing campaigns by performing such tasks as campaign definition, planning, scheduling, segmentation, and success analysis.

Q: List generators compile customer information from a variety of sources and segment it for different marketing campaigns.

Q: Operational CRM supports back-office operations and strategic analysis and includes all systems that do not deal directly with the customers.

Q: Analytical CRM supports traditional transactional processing for day-to-day front-office operations or systems that deal directly with the customers.

Q: Back-office operations deal directly with the customer.

Q: The primary difference between operational CRM and analytical CRM is the direct interaction between the organization and its suppliers.

Q: CRM predicting technologies help organizations predict customer behavior, such as which customers are at risk of leaving.

Q: CRM analysis technologies help organizations segment their customers into categories such as best and worst customers.

Q: CRM predicting technologies help organizations identify their customers across other applications.

Q: The evolution of CRM is reporting, analyzing, and predicting.

Q: RFM stands for Regency, Frequency, and Monetary.

Q: Collaborative engineering helps organizations reduce their investment in inventory while improving customer satisfaction through product availability.

Q: Collaborative demand planning allows an organization to reduce the cost and time required during the design process of a product.

Q: Supply chain event management applies technology to the activities in the order life cycle from inquiry to sale.

Q: Selling chain management enables an organization to react more quickly to resolve supply chain issues.

Q: Collaborative demand planning helps organizations reduce their investment in inventory while improving customer satisfaction through product availability.

Q: Collaborative engineering allows an organization to reduce the cost and time required during the design process of a product.

Q: Selling chain management applies technology to the activities in the order life cycle from inquiry to sale.

Q: Supply chain event management (SCEM) enables an organization to react more quickly to resolve supply chain issues.

Q: Robotics supports procurement.

Q: Robotics supports materials management.

Q: Robotics focus on creating artificial intelligence devices that can move and react to sensory input.

Q: Drones support materials management.

Q: Drones support logistics.

Q: 3D printing is an unmanned aircraft that can fly autonomously, or without a human.

Q: Drones are unmanned aircraft that can fly autonomously, or without a human.

Q: A drone is an unmanned aircraft that can fly autonomously, or without a human. Amazon.com is piloting drone aircraft for package deliveries.

Q: RFID's electronic product code (RFID EPC) promotes serialization or the ability to track individual items by using the unique serial number associated with each RFID tag.

Q: Radio-frequency identification (RFID) uses electronic tags and labels to identify objects wirelessly over short distances.

Q: Cradle to grave is a community center that provides technology, manufacturing equipment, and educational opportunities to the public that would otherwise be inaccessible or unaffordable.

Q: Makerspaces is a community center that provides technology, manufacturing equipment, and educational opportunities to the public that would otherwise be inaccessible or unaffordable.

Q: The robotics movement is a cultural trend that places value on an individual's ability to be a creator of things as well as a consumer of things.

Q: Discuss the current technologies that organizations are integrating in enterprise resource planning systems.

Q: The maker movement is a cultural trend that places value on an individual's ability to be a creator of things as well as a consumer of things.

Q: Identify the core and extended areas of enterprise resource planning.

Q: RFID systems are used to create the digital designs and then manufacture the products.

1 2 3 … 1,015 Next »

Subjects