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Management
Q:
Explain operational and analytical customer relationship management.
Q:
Computer-aided design/computer-aided manufacturing (CAD/CAM) systems are used to create the digital designs and then manufacture the products.
Q:
Identify the three technologies that are reinventing the supply chain.
Q:
RFID supports procurement.
Q:
Describe supply chain management along with its impact on business.
Q:
RFID supports logistics.
Q:
Explain integrations and the role they play in connecting a corporation.
Q:
RFID uses electronic tags and labels to identify objects wirelessly over short distances.
Q:
What is key for business process support that spans functional areas and legacy systems?
A. software customization
B. data integration
C. elogistics
D. eprocurement
Q:
3D printing supports materials management.
Q:
What modifies existing software according to the business's or user's requirements?
A. software customization
B. data integration
C. elogistics
D. eprocurement
Q:
3D printing supports procurement.
Q:
What is the business-to-business (B2B) online purchase and sale of supplies and services?
A. software customization
B. data integration
C. elogistics
D. eprocurement
Q:
Drones include a process that buildslayer by layer in an additive processa three-dimensional solid object from a digital model.
Q:
What manages the transportation and storage of goods?
A. software customization
B. data integration
C. elogistics
D. eprocurement
Q:
3D printing is a process that buildslayer by layer in an additive processa three-dimensional solid object from a digital model.
Q:
Which of the following is a component that ERP vendors offer to differentiate themselves in the marketplace?
A. accounting
B. CRM
C. sales
D. human resources
Q:
The process of 3D printing (additive manufacturing) buildslayer by layer in an additive processa three-dimensional solid object from a digital model.
Q:
What are two of the primary features of ebusiness components?
A. eprocurement
B. elogistics
C. eprocurement and elogistics
D. None of these are correct.
Q:
Materials management is the purchasing of goods and services to meet the needs of the supply chain.
Q:
Which extended ERP component collects information used throughout an organization, organizes it, and applies analytical tools to assist managers with decisions?
A. business intelligence
B. ebusiness
C. customer relationship management
D. supply chain management
Q:
Logistics includes activities that govern the flow of tangible, physical materials through the supply chain such as shipping, transport, distribution, and warehousing.
Q:
Which of the following is an extended ERP component?
A. business intelligence
B. ebusiness
C. customer relationship management
D. All of these are correct.
Q:
Materials management includes activities that govern the flow of tangible, physical materials through the supply chain such as shipping, transport, distribution, and warehousing.
Q:
Which ERP component can help an organization determine such things as the identification of individuals who are likely to leave the company unless additional compensation or benefits are provided?
A. accounting and finance components
B. production and managerial management components
C. human resource components
D. production and materials management components
Q:
Cradle to grave provides materials management support.
Q:
Which activities do human resource components perform?
A. track employee information including payroll, benefits, compensation, performance assessment, and assumes compliance with the legal requirements of multiple jurisdictions and tax authorities
B. handle the various aspects of production planning and execution such as demand forecasting, production scheduling, job cost accounting, and quality control
C. manage accounting data and financial processes within the enterprise with functions such as general ledger, accounts payable, accounts receivable, budgeting, and asset management
D. None of these are correct.
Q:
Logistics includes the increasingly complex management of processes, information, and communication to take a product from cradle to grave. Cradle to grave provides logistics support.
Q:
What are the primary business benefits of an ERP system?
A. sales forecasts, sales strategies, and marketing campaigns
B. market demand, resource and capacity constraints, and real-time scheduling
C. forecasting, planning, purchasing, material management, warehousing, inventory, and distribution
D. All of these are correct.
Q:
Inbound logistics distributes goods and services to customers.
Q:
Which ERP component is a credit management feature typically included in?
A. accounting and finance components
B. production and managerial management components
C. human resource components
D. production and materials management components
Q:
Outbound logistics acquires raw materials and resources and distributes them to manufacturing as required.
Q:
Which activities do accounting and finance components perform?
A. track employee information including payroll, benefits, compensation, performance assessment, and assumes compliance with the legal requirements of multiple jurisdictions and tax authorities
B. handle the various aspects of production planning and execution such as demand forecasting, production scheduling, job cost accounting, and quality control
C. manage accounting data and financial processes within the enterprise with functions such as general ledger, accounts payable, accounts receivable, budgeting, and asset management
D. None of these are correct.
Q:
Procurement includes the processes that control the distribution, maintenance, and replacement of materials and personnel to support the supply chain.
Q:
Which activities do production and materials management components perform?
A. track employee information including payroll, benefits, compensation, performance assessment, and assumes compliance with the legal requirements of multiple jurisdictions and tax authorities
B. handle the various aspects of production planning and execution such as demand forecasting, production scheduling, job cost accounting, and quality control
C. manage accounting data and financial processes within the enterprise with functions such as general ledger, accounts payable, accounts receivable, budgeting, and asset management
D. None of these are correct.
Q:
Logistics can help a company answer the following questionwhat quantity of raw materials should we purchase to minimize spoilage?
Q:
Which of the following is not one of the three most common core ERP components focusing on internal operations?
A. accounting and finance
B. production and materials management
C. business intelligence
D. human resources
Q:
Procurement is the purchasing of goods and services to meet the needs of the supply chain.
Q:
What is at the heart of any ERP system?
A. information
B. employees
C. customers
D. database
Q:
Logistics controls processes inside a company (warehouse logistics) and outside a company (transport logistics) and focuses on the physical execution part of the supply chain.
Q:
What is the key word in ERP?
A. enterprise
B. resource
C. planning
D. None of these are correct.
Q:
Outbound logistics distributes goods and services to customers.
Q:
What is enterprise resource planning?
A. The analysis and redesign of workflow within and between enterprises.
B. A standardized set of activities that accomplish as specific task, such as processing a customers order.
C. The integration of all departments and functions throughout an organization into a single IT system so that employees can make decisions by viewing enterprisewide information on all business operations.
D. Management involvement in all aspects of a customers relationship with an organization to increase customer loyalty and retention and an organizations profitability.
Q:
Inbound logistics acquires raw materials and resources and distributes them to manufacturing as required.
Q:
Which of the following describes an ERP system?
A. ERP systems provide a foundation for collaboration between departments.
B. ERP systems enable people in different business areas to communicate.
C. ERP systems have been widely adopted in large organizations to store critical knowledge used to make the decisions that drive the organizations performance.
D. All of these are correct.
Q:
Logistics includes the processes that control the distribution, maintenance, and replacement of materials and personnel to support the supply chain.
Q:
What is enterprise resource planning (ERP)?
A. the management of information between and among activities in a supply chain to maximize total supply chain effectiveness and corporate profitability
B. the integration of all departments and functions throughout an organization into a single IT system (or integrated set of IT systems) so employees can make decisions by viewing enterprisewide information about all business operations
C. a means of managing all aspects of a customers relationship with an organization to increase customer loyalty and retention and an organizations profitability
D. information that connects the plans, methods, and tools aimed at integrating separate enterprise system
Q:
Procurement can help a company answer the following questionwhat quantity of raw materials should we purchase to minimize spoilage?
Q:
Who are the primary users of ERP systems?
A. sales, marketing, customer service
B. accounting, finance, logistics, and production
C. customers, resellers, partners, suppliers, and distributors
D. All of these are correct.
Q:
A supply chain execution system might electronically route orders from a manufacturer to a supplier using electronic data interchange (EDI), a standard format for the electronic exchange of information between supply chain participants.
Q:
Which of the following occurs when everyone involved in sourcing, producing, and delivering the companys product works with the same information?
A. eliminates redundancies
B. cuts down wasted time
C. removes misinformation
D. All of these are correct.
Q:
Electronic data interchange occurs when distorted product-demand information ripples from one partner to the next throughout the supply chain.
Q:
Which application's primary business benefits include forecasting, planning, purchasing, material management, warehousing, inventory, and distribution?
A. CRM
B. SCM
C. ERP
D. All of these are correct.
Q:
The bullwhip effect is a standard format for the electronic exchange of information between supply chain participants.
Q:
Which of the following will help an organization maintain consistent business operations?
A. Marketing, sales, and accounting departments decide to use the same vendor for a new system.
B. Sales decides to implement a new system without considering other departments.
C. A new office policy states that all managers can implement their own policies for purchasing supplies and materials.
D. Marketing decides to save customers email addresses in the marketing system, even though other organizational systems do not have this capability.
Q:
The bullwhip effect occurs when distorted product-demand information ripples from one partner to the next throughout the supply chain.
Q:
What provides web-based self-service tools that streamline and automate the human resource department?
A. supplier relationship management
B. partner relationship management
C. employee relationship management
D. All of these are correct.
Q:
Electronic data interchange (EDI) is a standard format for the electronic exchange of information between supply chain participants.
Q:
What discovers optimal sales channels by selecting the right partners and identifying mutual customers?
A. supplier relationship management
B. partner relationship management
C. employee relationship management
D. All of these are correct.
Q:
A supply chain execution system is the ability to view all areas up and down the supply chain.
Q:
What focuses on keeping suppliers satisfied by evaluating and categorizing suppliers for different projects?
A. supplier relationship management
B. partner relationship management
C. employee relationship management
D. All of these are correct.
Q:
Supply chain execution systems ensure supply chain cohesion by automating the different activities of the supply chain.
Q:
What divides a market into categories that share similar attributes such as age, location, gender, habits, and so on?
A. contact center
B. customer segmentation
C. call scripting system
D. uplift modeling
Q:
Supply chain visibility is the ability to view all areas up and down the supply chain.
Q:
What is a form of predictive analytics for marketing campaigns that attempts to identify target markets or people who could be convinced to buy products?
A. contact center
B. web-based self-service
C. call scripting system
D. uplift modeling
Q:
Information technologys primary role in supply chain management is creating the integrations or tight process and information linkages between functions within a firmsuch as marketing, sales, finance, manufacturing, and distributionand between firms.
Q:
What gathers product details and issue resolution information that can be automatically generated into a script for the representative to read to the customer?
A. contact center
B. web-based self-service
C. call scripting system
D. uplift modeling
Q:
Inventory cycle time is the frequency of inventory replacement.
Q:
What allows customers to use the web to find answers to their questions or solutions to their problems?
A. contact center
B. web-based self-service
C. call scripting system
D. uplift modeling
Q:
Inventory cycle time is the agreed upon time between the purchase of a product and the delivery of the product.
Q:
What is uplift modeling?
A. a place where customer service representatives answer customer inquiries and solve problems, usually by email, chat, or phone
B. customers use the web to find answers to their questions or solutions to their problems
C. a system that gathers product details and issue resolution information, which can be automatically generated into a script for the representative to read to the customer
D. a form of predictive analytics for marketing campaigns that attempts to identify target markets or people who could be convinced to buy products
Q:
Customer order cycle time is the time it takes to manufacture a product and deliver it to the retailer.
Q:
What is call scripting?
A. a place where customer service representatives answer customer inquiries and solve problems, usually by email, chat, or phone
B. customers use the web to find answers to their questions or solutions to their problems
C. a system that gathers product details and issue resolution information, which can be automatically generated into a script for the representative to read to the customer
D. a form of predictive analytics for marketing campaigns that attempts to identify target markets or people who could be convinced to buy products
Q:
Inventory turnover is an unfilled customer order for a product that is out of stock.
Q:
What accesses organizational databases that track similar issues or questions and automatically generates the details to the CSR who can then relay them to the customer?
A. contact center
B. web-based self-service
C. call scripting
D. website personalization
Q:
Inventory turnover is the frequency of inventory replacement.
Q:
What occurs when a website can know enough about a persons likes and dislikes that it can fashion offers that are more likely to appeal to that person?
A. operational CRM
B. analytical CRM
C. website personalization
D. list generators CRM
Q:
Customer order cycle time is the agreed upon time between the purchase of a product and the delivery of the product.
Q:
What allows customers to use the web to find answers to their questions or solutions to their problems?
A. contact center
B. web-based self-service
C. call scripting
D. website personalization
Q:
Inventory cycle time is the time it takes to manufacture a product and deliver it to the retailer.