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Management
Q:
What could a manager use to measure the success of an MIS project?
A. effectiveness MIS metrics, efficiency MIS metrics
B. effectiveness MIS metrics, expert MIS metrics
C. expert MIS metrics, executive MIS metrics
D. All of these are correct.
Q:
Which of the following is an example of a critical success factor?
A. increase customer satisfaction
B. number of new customers
C. number of new products
D. percentage of employee turnover
Q:
What are the quantifiable metrics a company uses to evaluate progress toward critical success factors?
A. ROI
B. CSF
C. KPI
D. None of these are correct.
Q:
What are the crucial steps companies perform to achieve their goals and objectives and implement their strategies?
A. ROI
B. CSF
C. KPI
D. None of these are correct.
Q:
What are measurements that evaluate results to determine whether a project is meeting its goals?
A. ROI
B. metrics
C. best practices
D. KPI
Q:
Todd Haitz is the marketing manager for the National Basketball Association. Todd analyzes and tracks his marketing campaigns to determine the best success rate per project for increasing ticket sales. Todd uses an internal KPI to track his marketing campaign success. Which of the following would be an internal KPI Todd would use to track his marketing campaigns?
A. marketing campaign ROI
B. marketing campaign percentage of fans purchasing Sports Illustrated magazine
C. marketing campaign advertiser revenue sales
D. marketing campaign market share
Q:
Which of the following represents an internal KPI that indicates the earning power of a project?
A. market share
B. return on intelligent
C. sensitivity analysis
D. return on investment
Q:
What type of measurement uses market share as a KPI?
A. fuzzy logic measurement
B. external measurement
C. neural network measurement
D. internal measurement
Q:
Anne Marie Cole runs the sales division for a local auto insurance firm. One of her key duties is to ensure the company has 10 percent market share by the end of the year. When evaluating the current sales numbers, she determines that her sales division has total sales of $3 million and the entire industry has total sales of $50 million. What additional sales must Anne Maries division meet to ensure they have 10 percent of the market by the end of the year?
A. $1 million
B. $2 million
C. $5 million
D. $10 million
Q:
Anne Marie Cole runs the sales division for a local auto insurance firm. One of her key duties is to calculate her companys market share. When evaluating the prior year numbers, she found that her firm achieved total sales of $3 million and the entire industry had $30 million in sales. What is Anne Maries current market share?
A. 1%
B. 10%
C. 18%
D. 20%
Q:
Market share measures a firms external performance relative to that of its competitors. Which of the following represents how a firm measures market share?
A. multiplying the firms sales by the industries total sales
B. dividing the firms sales by the total market sales for the entire industry
C. subtracting your competitors sales from your total sales
D. subtracting the industries total sales from the firms total sales
Q:
CFSs and KPIs are the two core metrics used within a business to track progress or success. What is the relationship between CSFs and KPIs?
A. CFSs are business strategy elements where KPIs measure the progress of the CFSs.
B. CFSs build the business environment where KPIs explain how to build the CFSs.
C. KPIs are used first where CFSs are applied after.
D. KPIs promote employees on their performance level where CFSs demote employees based on their performance level.
Q:
Key performance indicators are the metrics a company uses to evaluate progress toward critical success factors. Which of the following represents a key performance indicator?
A. create high-quality products
B. reduce product costs
C. percentage of help desk calls answered in the first minute
D. hire the best business professionals
Q:
Which of the following statements is accurate?
A. Key performance indicators can have no more than four critical success factors.
B. Critical success factors can have no more than four key performance indicators.
C. Key performance indicators can have several critical success factors.
D. Critical success factors can have several key performance indicators.
Q:
What are the crucial steps companies perform to achieve their goals and objectives and implement their strategies?
A. critical success factors
B. crucial success factors
C. key performance indicators
D. key performance factors
Q:
What are measurements that evaluate results to determine whether a project is meeting its goals?
A. models
B. metrics
C. benchmarks
D. genetic algorithms
Q:
CSFs and KPIs are two core metrics used to evaluate results and measure the progress of a project for a business. Which of the following represents the acronyms for CSF and KPI?
A. continual success factors and key performance indicators
B. critical success factors and key project ideas
C. customer success findings and key project ideas
D. critical success factors and key performance indicators
Q:
At which level of an organization do managers develop overall business strategies, goals, and objectives as part of the companys strategic plan?
A. operational level
B. managerial level
C. strategic level
D. All of these are correct.
Q:
At which level of an organization are employees continuously evaluating company operations to hone the firms abilities to identify, adapt to, and leverage change?
A. operational level
B. managerial level
C. strategic level
D. All of these are correct.
Q:
What occurs in situations in which no procedures or rules exist to guide decision makers toward the correct choice?
A. analytics
B. structured decisions
C. unstructured decisions
D. semistructured decisions
Q:
What occurs in situations in which a few established processes help to evaluate potential solutions, but not enough to lead to a definite recommended decision?
A. analytics
B. structured decisions
C. unstructured decisions
D. semistructured decisions
Q:
Chuck Biggs has been hired to oversee all of the plans that the city of Denver has created to expand its train transportation system by adding six more lines to the metro area. Chuck will be responsible for planning the project, managing the processes, and finalizing each new line as it is completed. How would you categorize the majority of the decisions Chuck will have to make to complete his job?
A. unstructured decisions
B. semistructured decisions
C. structured decisions
D. strategic decisions
Q:
Bill Schultz works at a high-power investment firm in Los Angeles. Bill is responsible for promoting the firms vision and creating the company-wide goals and strategies. He also monitors the overall strategic performance of the company and its direction for future business strategies. At what level of the organizational pyramid would you categorize Bill?
A. strategic
B. owner
C. operational
D. managerial
Q:
Jenny Welch works at a retail store selling sports equipment. Her daily tasks include opening the store, creating the work schedules, processing payroll, overseeing sales and inventory, and training employees. At what level of the organizational pyramid would you categorize Jenny?
A. managerial
B. operational
C. strategic
D. owner
Q:
At which level do managers develop the overall business strategies and monitor the performance of the organization and the competitive business environment?
A. operational
B. strategic
C. managerial
D. communications
Q:
Which of the following key terms represents the types of decisions made at the operational, managerial, and strategic levels of a company?
A. structured decisions
B. unstructured decisions
C. semistructured decisions
D. All of these are correct.
Q:
Which of the following is considered a managerial decision or semistructured decision?
A. determining how many employees are out sick
B. determining the impact of last months marketing campaign
C. investigating why payroll is having problems running
D. tracking how much inventory is in the warehouse
Q:
Which of the following is considered an unstructured decision?
A. reordering inventory
B. deciding to enter a new market
C. creating the employee weekly staffing schedule
D. creating the employee weekly production schedule
Q:
Which of the following would you include as decisions and responsibilities typically found at the managerial level of a company?
A. monthly Plans
B. monthly Budgets
C. weekly Schedule
D. All of these are correct.
Q:
Which of the following represents the three different levels of a company pyramid from the top to the bottom?
A. managerial, strategic, operational
B. strategic, managerial, operational
C. operational, managerial, strategic
D. strategic, operational, managerial
Q:
Andy Benton works at the local Starbucks coffee shop and his responsibilities include taking orders, fulfilling orders, and ringing in sales. At what level of the organizational pyramid would you categorize Andy?
A. strategic
B. owner
C. operational
D. managerial
Q:
What is the science of fact-based decision making?
A. analytics
B. structured decisions
C. unstructured decisions
D. semistructured decisions
Q:
Which of the following represents the structure of a typical organization?
A. flat line
B. pyramid
C. circle
D. cube
Q:
Which of the following is considered an operational or structured decision?
A. determining how many employees are out sick
B. determining the impact of last months marketing campaign
C. allocating resources to a department for a new system
D. monitoring performance of a project team
Q:
Review the following key terms. Which one defines an operational decision that involves situations where established processes offer potential solutions?
A. optimization analysis decision
B. artificial intelligence decision
C. structured decision
D. unstructured decision
Q:
Data collection, solution generation, and solution implementation are all concepts associated with which of the following processes?
A. the six-step problem-solving process
B. the six-step decision-making process
C. the four-step problem-solving process
D. the four-step decision-making process
Q:
Which of the following would you include as decisions and responsibilities typically found at the operational level of a company?
A. develop core business activities required to run the day-to-day operations
B. control core business activities required to run the day-to-day operations
C. maintain core business activities required to run the day-to-day operations
D. All of these are correct.
Q:
When evaluating the six-step decision-making process, what occurs during the solution test step?
A. The process will begin again if the decisions made were incorrect.
B. definition of the problem as clearly and precisely as possible
C. details of every solution possible including ideas that seem far fetched
D. None of these are correct.
Q:
When evaluating the six-step decision-making process, what occurs during the solution selection step?
A. The process will begin again if the decisions made were incorrect.
B. definition of the problem as clearly and precisely as possible
C. details of every solution possible including ideas that seem far fetched
D. The solution that best solves the problem is selected.
Q:
When evaluating the six-step decision-making process, what occurs during the problem identification step?
A. The process will begin again if the decisions made were incorrect.
B. definition of the problem as clearly and precisely as possible
C. details of every solution possible including ideas that seem far fetched
D. The solution that best solves the problem is selected.
Q:
When evaluating the six-step decision-making process, what occurs during the solution implementation step?
A. The process will begin again if the decisions made were incorrect.
B. definition of the problem as clearly and precisely as possible
C. details of every solution possible including ideas that seem far fetched
D. The solution that best solves the problem is selected.
Q:
Which of the following is not included in the decision-making process?
A. Data Collection
B. Solution Benchmarking
C. Solution Generation
D. Solution Test
Q:
A manager who must implement a loyalty program across 500 hotels would be placed in which category for managerial decision-making challenges?
A. Managers need to analyze large amounts of information.
B. Managers must make decisions quickly.
C. Managers must apply sophisticated analysis techniques, such as Porters strategies or forecasting, to make strategic decisions.
D. All of these are correct.
Q:
An important customer who shows up at a hotel that is fully booked and the reservation is missing would be placed in which category for managerial decision-making challenges?
A. Managers need to analyze large amounts of information.
B. Managers must make decisions quickly.
C. Managers must apply sophisticated analysis techniques, such as Porters strategies or forecasting, to make strategic decisions.
D. All of these are correct.
Q:
Managers that must analyze data from 500 hotels to determine when to discount rooms based on occupancy patterns would be placed in which category for managerial decision-making challenges?
A. Managers need to analyze large amounts of information.
B. Managers must make decisions quickly.
C. Managers must apply sophisticated analysis techniques, such as Porters strategies or forecasting, to make strategic decisions.
D. All of these are correct.
Q:
Which of the following is not considered a challenge facing most managers today?
A. Managerial decisions must be made quickly.
B. Strategic decisions need to be made by applying analysis techniques.
C. Artificial intelligence is required by all managers to be successful.
D. Managerial decisions require large amounts of information to analyze.
Q:
What must managers be able to do to compete in todays global marketplace?
A. make decisions to gain competitive advantages
B. make decisions that can help forecast future business needs
C. make decisions that can help forecast future business requirements
D. All of these are correct.
Q:
Which of the following is an important challenge facing managers today?
A. making business decisions
B. cultivating strategies
C. competing to win in todays market
D. All of these are correct.
Q:
Strategic business processes are static, routine, daily business processes such as stocking inventory, checking out customers, or daily opening and closing processes.
Q:
Strategic business processes are dynamic, nonroutine, long-term business processes such as financial planning, expansion strategies, and stakeholder interactions.
Q:
Business process reengineering is the analysis and redesign of workflow within and between enterprises.
Q:
Operational business processes are dynamic, nonroutine, long-term business processes such as financial planning, expansion strategies, and stakeholder interactions.
Q:
Operational business processes are semidynamic, semiroutine, monthly business processes such as resource allocation, sales strategy, or manufacturing process improvements.
Q:
Managerial business processes are semidynamic, semiroutine, monthly business processes such as resource allocation, sales strategy, or manufacturing process improvements.
Q:
Redundancy occurs when a task or activity is never repeated.
Q:
Operational business processes are static, routine, daily business processes such as stocking inventory, checking out customers, or daily opening and closing processes.
Q:
A workflow control system monitors processes to ensure tasks, activities, and responsibilities are executed as specified.
Q:
Business processes should never drive MIS choices and should be based on business strategies and goals.
Q:
A swim lane layout arranges the steps of a business process into a set of rows depicting the various elements.
Q:
The primary goal of an As-Is process model is to simplify, eliminate, and improve the To-Be processes.
Q:
A Business Process Model and Notation (BPMN) gateway displays the path in which the process flows.
Q:
A Business Process Model and Notation (BPMN) activity is used to control the flow of a process.
Q:
A Business Process Model and Notation (BPMN) event is a task in a business process.
Q:
A Business Process Model and Notation (BPMN) flow is anything that happens during the course of a business process. An event is represented by a circle in a business process model.
Q:
A Business Process Model and Notation (BPMN) flow displays the path in which the process flows.
Q:
A Business Process Model and Notation (BPMN) gateway is used to control the flow of a process.
Q:
A Business Process Model and Notation (BPMN) activity is a task in a business process.
Q:
A Business Process Model and Notation (BPMN) event is anything that happens during the course of a business process. An event is represented by a circle in a business process model.
Q:
Differentiate among business process improvements, streamlining, and reengineering.
Q:
Business Process Model and Notation (BPMN) is a graphical notation that depicts the steps in a business process.
Q:
Demonstrate the value of business process modeling, and compare As-Is and To-Be models.
Q:
To-Be process models show the results of applying change improvement opportunities to the current (As-Is) process model.
Q:
Explain the value of business processes for a company, and differentiate between customer-facing and business-facing process.
Q:
A business management system is a graphic description of a process, showing the sequence of process tasks, which is developed for a specific purpose and from a selected viewpoint.
Q:
Describe artificial intelligence, and identify its five main types.
Q:
A business process patent is a patent that protects a specific set of procedures for conducting a particular business activity.
Q:
Classify the different operational support systems, managerial support systems, and strategic support systems, and explain how managers can use these systems to make decisions and gain competitive advantages.
Q:
As the business and its strategies change, so do the dynamic processes. Examples of dynamic processes include managing layoffs of employees, changing order levels based on currency rates, and canceling business travel due to extreme weather.
Q:
Define critical success factors (CSFs) and key performance indicators (KPIs), and explain how managers use them to measure the success of MIS projects.
Q:
A static process is continuously changing and provides business solutions to ever-changing business operations.