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Management
Q:
Explain the importance of decision making for managers at each of the three primary organization levels along with the associated decision characteristics.
Q:
A dynamic process is continuously changing and provides business solutions to ever-changing business operations.
Q:
Which of the following explains why a company would implement a BPR strategy?
A. to encourage competition
B. to decrease customers
C. to create value for the customer
D. all of these are correct.
Q:
Examples of dynamic processes include running payroll, calculating taxes, and creating financial statements.
Q:
Which represents the four main steps in the business process reengineering?
A. set project problem, study competition, create new products, and implement solution
B. set project scope, study competition, create new products, and implement solution
C. set project scope, study competition, create new processes, and implement solution
D. study competition, set project scope, create new processes, and implement solutions
Q:
Examples of static processes include running payroll, calculating taxes, and creating financial statements.
Q:
What does BPR assume about the current process in the extreme?
A. current process is irrelevant
B. current process is broken
C. current process must be overhauled from scratch
D. All of these are correct.
Q:
A static process uses a systematic approach in an attempt to improve business effectiveness and efficiency continuously. Managers constantly attempt to optimize static process.
Q:
What is the analysis and redesign of workflow within and between enterprises?
A. critical success factors (CSFs)
B. benchmarking metrics
C. business process reengineering (BPR)
D. decision support interfaces (DSI)
Q:
Core processes are patents that protect a specific set of procedures for conducting a particular business activity.
Q:
Fedex is a great example of a company that created a competitive advantage through combining MIS and _______________.
A. traditional distribution and logistics processes
B. logistic processes and an As-Is process model
C. artificial intelligence and As-Is process model
D. swim lanes and logistic processes
Q:
Core processes are business processes, such as manufacturing goods, selling products, and providing services, that make up the primary activities in a value chain.
Q:
What are dynamic, nonroutine, long-term business processes such as financial planning, expansion strategies, and stakeholder interactions?
A. Operational business processes.
B. Managerial business processes.
C. Strategic business processes.
D. Success business processes.
Q:
Product delivery is a customer-facing business process.
Q:
Review the following list of key terms and determine which one typically occurs during strategic business process improvement.
A. automation
B. streamlining
C. reengineering
D. improvement
Q:
Strategic planning is a customer-facing business process.
Q:
What are strategic business processes?
A. dynamic, nonroutine, long-term business processes such as financial planning, expansion strategies, and stakeholder interactions
B. semidynamic, semiroutine, monthly business processes such as resource allocation, sales strategy, or manufacturing process improvements
C. static, routine, daily business processes such as stocking inventory, checking out customers, or daily opening and closing processes
D. None of these are correct.
Q:
When evaluating the 5 steps in the order-to-delivery business process, step one includes creating a campaign and checking inventory, which are both part of the human resources function.
Q:
What are managerial business processes?
A. dynamic, nonroutine, long-term business processes such as financial planning, expansion strategies, and stakeholder interactions
B. semidynamic, semiroutine, monthly business processes such as resource allocation, sales strategy, or manufacturing process improvements
C. static, routine, daily business processes such as stocking inventory, checking out customers, or daily opening and closing processes
D. None of these are correct.
Q:
Business-facing processes or back-office processes are invisible to the external customer but essential to the effective management and operation of the business.
Q:
What are semidynamic, semiroutine, monthly business processes such as resource allocation, sales strategy, or manufacturing process improvements?
A. Operational business processes.
B. Managerial business processes.
C. Strategic business processes.
D. Success business processes.
Q:
Virtual reality is the viewing of the physical world with computer-generated layers of information added to it.
Q:
Automating a business process that contains _______ or _______ will magnify or amplify these problems if they are not corrected first.
A. bottlenecks; regulations
B. redundancies; regulations
C. bottlenecks; redundancies
D. redundancies; swim lanes
Q:
Augmented reality is a computer-simulated environment that can be a simulation of the real world or an imaginary world.
Q:
What occurs when a task or activity is unnecessarily repeated?
A. bottlenecks
B. redundancy
C. automation
D. streamlining
Q:
Improving the efficiency and effectiveness of its business processes will improve a firms value chain.
Q:
What occurs when resources reach full capacity and cannot handle any additional demands limiting throughput and impeding operations?
A. bottlenecks
B. redundancy
C. automation
D. streamlining
Q:
Virtual reality is a computer-simulated environment that can be a simulation of the real world or an imaginary world.
Q:
What improves business process efficiencies by simplifying or eliminating unnecessary steps?
A. workflow
B. swim lane
C. automation
D. streamlining
Q:
Augmented reality is a wearable computer with an optical head-mounted display (OHMD).
Q:
What improves managerial level business processes?
A. performance measures
B. bottlenecks
C. redundancy
D. streamlining
Q:
Google Glass is a work environment that is not located in any one physical space.
Q:
Several factors can accelerate the need for a company to make business improvement processes. What is the most obvious factor?
A. market shifts
B. technology
C. discoveries
D. bottlenecking
Q:
A virtual workplace is a work environment that is not located in any one physical space.
Q:
Review the following list of key terms and determine which one typically occurs during managerial business process improvement.
A. automation
B. streamlining
C. reengineering
D. improvement
Q:
Virtual workplace is the viewing of the physical world with computer-generated layers of information added to it.
Q:
Which process attempts to understand and measure the current process and make improvements?
A. business process mapping
B. business process reengineering
C. business process improvement
D. business process model
Q:
A haptic interface is primarily implemented and applied in virtual reality environments and is used in virtual workplaces to enable employees to shake hands, demonstrate products, and collaborate on projects.
Q:
Changing business processes with MIS outlines how to improve the three levels of business processes: operational, managerial, and strategic. From operational to strategic, what are the three major improvement strategies that the author describes?
A. automation streamlining reengineering
B. artificial intelligence streamlining reengineering
C. automation workflow reinvention
D. automation consolidating restructuring
Q:
Google glass is a wearable computer with an optical head-mounted display (OHMD).
Q:
What are static, routine, daily business processes, such as stocking inventory, checking out customers, or daily opening and closing processes?
A. operational business processes
B. managerial business processes
C. strategic business processes
D. success business processes
Q:
Augmented reality is the viewing of the physical world with computer-generated layers of information added to it.
Q:
What are operational business processes?
A. dynamic, nonroutine, long-term business processes such as financial planning, expansion strategies, and stakeholder interactions
B. semidynamic, semiroutine, monthly business processes such as resource allocation, sales strategy, or manufacturing process improvements
C. static, routine, daily business processes such as stocking inventory, checking out customers, or daily opening and closing processes
D. None of these are correct.
Q:
A shopping bot is one of the simplest examples of an intelligent agent.
Q:
Review the following list of key terms and determine which one typically occurs during operational business process improvement.
A. automation
B. streamlining
C. reengineering
D. improvement
Q:
Mutation is a mathematical method of handling imprecise or subjective information.
Q:
Transaction processing systems are primarily used to automate business processes. Automation increases efficiency and effectiveness while reducing head count, which in turn reduces the overall operational _____________.
A. costs
B. systems
C. revenues
D. intelligence
Q:
Mutation is the process within a genetic algorithm of randomly trying combinations and evaluating the success (or failure) of the outcome.
Q:
What is the process of computerizing manual tasks, making them more efficient and effective and dramatically lowering operational costs?
A. workflow
B. swim lane
C. automation
D. streamlining
Q:
Neural networks use technology allowing humans to interact with a computer through bodily sensations and movementsfor example, a cell phone vibrating in your pocket.
Q:
What includes the tasks, activities, and responsibilities required to execute each step in a business process?
A. workflow
B. swim lane
C. automation
D. streamlining
Q:
Fuzzy logic is the process within a genetic algorithm of randomly trying combinations and evaluating the success (or failure) of the outcome.
Q:
What is a workflow control system?
A. monitors processes to ensure tasks, activities, and responsibilities are executed as specified
B. includes the tasks, activities, and responsibilities required to execute each step in a business process
C. attempts to understand and measure the current process and make performance improvements accordingly
D. All of these are correct.
Q:
Fuzzy logic is a mathematical method of handling imprecise or subjective information.
Q:
Which of the below examples indicates when the time is right to initiate a business process change?
A. The market being served makes a distinctive shift.
B. The company is below industry benchmarks on its core processes.
C. The company strategically passes or leapfrogs the competition on key decisions to regain competitive advantage.
D. All of these are correct.
Q:
Investment companies use genetic effectiveness metrics to help in trading decisions.
Q:
What is represented by arrows in a business process model?
A. BPMN event
B. BPMN activity
C. BPMN flow
D. BPMN gateway
Q:
A neural network is a category of efficiency metrics that attempts to measure the way the human brain works.
Q:
What is represented by a diamond shape in a business process model?
A. BPMN event
B. BPMN activity
C. BPMN flow
D. BPMN gateway
Q:
Digital dashboards offer consolidation, drill-down, and slice-and-dice capabilities.
Q:
What is represented by a rounded-corner rectangle in a business process model?
A. BPMN event
B. BPMN activity
C. BPMN flow
D. BPMN gateway
Q:
A consolidation rotates data to display alternative presentations of the data.
Q:
What is represented by a circle in a business process model?
A. BPMN event
B. BPMN activity
C. BPMN flow
D. BPMN gateway
Q:
A pivot rotates data to display alternative presentations of the data.
Q:
What is used to control the flow of a process?
A. BPMN event
B. BPMN activity
C. BPMN flow
D. BPMN gateway
Q:
Intelligent systems are various commercial applications of artificial intelligence.
Q:
What is anything that happens during the course of a business process?
A. BPMN event
B. BPMN activity
C. BPMN flow
D. BPMN gateway
Q:
A digital dashboard produces graphical displays of patterns and complex relationships in large amounts of data.
Q:
What is the primary goal of using As-Is and To-Be process models?
A. to determine employee specific errors
B. to determine measurement metrics
C. to determine the best way to solve a proble
D. to determine what the problem is and then how to solve the problem
Q:
Visualization produces graphical displays of patterns and complex relationships in large amounts of data.
Q:
The local florist in town is Cheryl Steffan who has been in business for over 20 years. Recently, Cheryl has noticed several complaints about delivery errors. Cheryl decides to investigate the errors in her business delivery process and finds that most of the inaccuracies occur during order taking. Cheryl decides to implement an electronic ordering system to help improve order efficiency and effectiveness. What method did Cheryl follow to solve her delivery issues?
A. modeled the As-Is process, fixed the errors, and then created the To-Be process
B. modeled the To-Be process, fixed the errors, and then created the As-Is process
C. moved directly to implementing the To-Be process without analyzing the As-Is process
D. moved directly to implementing the As-Is process without analyzing the To-Be process
Q:
Granularity refers to the level of detail in the model or the decision-making process.
Q:
What is the primary goal of the As-Is process model?
A. to outline the process elements for the To-Be process
B. to create process choices for the As-Is process
C. to simplify, eliminate, and improve the To-Be process
D. to analyze the To-Be process elements
Q:
Sensitivity analysis, what-if analysis, optimization analysis, and market basket analysis are the common DSS analysis techniques.
Q:
What is the difference between the As-Is process model and the To-Be process model?
A. The As-Is process model begins with what the process problem is, and the To-Be process model displays how the problem will be solved.
B. The process models are not related.
C. Both process models determine when to solve the problem.
D. The As-Is process model begins with where to implement the solution, and the To-Be process model displays why the problem needs to be fixed.
Q:
Source documents are the original transaction records.
Q:
What is the business process model that ensures the process is fully and clearly understood before the details of a process solution are decided upon?
A. As-Is process model
B. business process reengineering model
C. customer facing process
D. To-Be process model
Q:
Source documents are simplified representation or abstraction of reality.
Q:
What is a model that represents the current state of the operation without any specific improvements or changes to existing processes?
A. As-Is process models
B. To-Be process models
C. competitive business process models
D. workflow model
Q:
The manipulation of information to create business intelligence in support of strategic decision making is referred to as OLTP or online transaction processing.