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Management
Q:
What is a task in a business process?
A. BPMN event
B. BPMN activity
C. BPMN flow
D. BPMN gateway
Q:
Streamlining information encompasses all of the information contained within a single business process or unit of work, and its primary purpose is to support the performing of daily operational or structured decisions.
Q:
What displays the path in which the process flows?
A. BPMN event
B. BPMN activity
C. BPMN flow
D. BPMN gateway
Q:
Managers use transactional information when making structured decisions at the operational level.
Q:
What is a graphical notation that depicts the steps in a business process?
A. business process model nation
B. business practice model notation
C. business process model notation
D. business practice management notes
Q:
A model is a simplified representation or abstraction of reality.
Q:
Business process modeling, or mapping is the activity of creating a detailed flowchart or process map of a work process that shows its inputs, tasks, and activities in a(n) ________ sequence.
A. unstructured
B. semistructured
C. structured
D. unilateral
Q:
Benchmarks are baseline values the system seeks to attain.
Q:
Sarah Schin was recently hired by Bank West as the Global Director of Human Resources. Her job duties include determining employment policies as well as overseeing all hiring, firing, and training of employees. What type of processes does Sarahs new job demonstrate?
A. business-facing processes
B. industry-specific customer facing processes
C. customer-facing processes
D. industry-specific business-facing processes
Q:
MIS support systems rely on models for computational and analytical routines that mathematically express relationships among variables.
Q:
Jessica Ulta works as an employee for City Service Credit Union and is responsible for consulting on loans, talking clients through the loan process, and providing loans to members. What type of processes does Jessica primarily work with?
A. business-facing processes
B. industry-specific customer-facing processes
C. customer-facing process
D. industry-specific business-facing processes
Q:
Best practices are the most successful solutions or problem-solving methods that have been developed by a specific organization or industry.
Q:
As the business and its strategies change, so do the _________ processes.
A. static
B. dynamic
C. sales
D. customer service
Q:
Efficiency MIS metrics measure the impact MIS has on business processes and activities, including customer satisfaction and customer conversion rates.
Q:
Which of the following is an example of static processes?
A. employee layoffs
B. order level changes based on currency rates
C. canceling business travel due to extreme weather
D. creating financial statements
Q:
Effectiveness MIS metrics measure the impact MIS has on business processes and activities, including customer satisfaction and customer conversion rates.
Q:
Which of the following is an example of dynamic processes?
A. running payroll
B. calculating taxes
C. creating financial statements
D. employee layoffs
Q:
Efficiency MIS metrics include throughput, speed, and availability.
Q:
Which of the following is an example of dynamic processes?
A. employee layoffs
B. order level changes based on currency rates
C. canceling business travel due to extreme weather
D. All of these are correct.
Q:
Measuring the amount of website traffic is the best way to determine an organizations success.
Q:
Which of the following is an example of static processes?
A. running payroll
B. calculating taxes
C. creating financial statements
D. All of these are correct.
Q:
Effectiveness MIS metrics include throughput, transaction speed, and system availability.
Q:
Managers constantly attempt to optimize _________.
A. static processes
B. dynamic processes
C. sales processes
D. customer service processes
Q:
Return on investment indicates the earning power of a project.
Q:
What is continuously changing and provides business solutions to ever-changing business operations?
A. static process
B. dynamic process
C. sales process
D. customer service process
Q:
Metrics are measurements that evaluate results to determine whether a project is meeting its goals.
Q:
What uses a systematic approach in an attempt to improve business effectiveness and efficiency continuously?
A. static process
B. dynamic process
C. sales process
D. customer service process
Q:
Metrics are temporary activities a company undertakes to create a unique product, service, or result.
Q:
When considering the 5 steps of the order-to-delivery business process, which step includes places orders, notifies production, and checks credit?
A. Step 2 Sales
B. Step 1 Marketing
C. Step 3 Operations management
D. Step 5 Customer service
Q:
A project is a temporary activity a company undertakes to create a unique product, service, or result.
Q:
When considering the 5 steps of the order-to-delivery business process, manufacturing goods are included in which step?
A. Step 2 Sales
B. Step 1 Marketing
C. Step 3 Operations management
D. Step 5 Customer service
Q:
The proportion of the market that a firm captures is called market share.
Q:
When considering the 5 steps of the order-to-delivery business process, supporting sales are included in which step?
A. Step 2 Sales
B. Step 1 Marketing
C. Step 3 Operations management
D. Step 5 Customer service
Q:
Key performance indicators can focus on external and internal measurements.
Q:
When considering the 5 steps of the order-to-delivery business process, creating campaigns and checking inventory are included in which step?
A. Step 4 Sales
B. Step 1 Marketing
C. Step 3 Operations management
D. Step 2 Customer service
Q:
Strategic decisions are highly structured decisions.
Q:
What type of process includes order processing, customer service processing, sales processing, customer billing processing, and order shipping processing?
A. customer-facing processes
B. business-facing processes
C. industry-specific customer facing processes
D. All of these are correct.
Q:
Unstructured decisions occur in situations in which no procedures or rules exist to guide decision makers towards the correct choice.
Q:
What form of processes include loan processing for a bank, claims processing for an insurance company, reservation processing for a hotel, and baggage handling for an airline?
A. customer-facing processes
B. business-facing processes
C. industry-specific customer-facing processes
D. All of these are correct.
Q:
At the strategic decision-making level, employees develop, control, and maintain core business activities.
Q:
Which processes would be found in the operations management department?
A. creating production schedules
B. communicating marketing campaigns
C. hiring employees
D. processing sales
Q:
Operational decisions, or semistructured decisions, arise in situations where established processes offer potential solutions.
Q:
Which of the following processes focuses on the entire customer order process and operates across functional departments?
A. order to delivery process
B. customer billing process
C. customer loan process
D. All of these are correct.
Q:
The structure of a typical organization is similar to a pyramid, with different levels that require one consistent type of information to assist with all managerial decision making.
Q:
The accounting and finance department performs processes such as creating financial statements, paying accounts payables, and collecting accounts receivables. What form of processes do these represent?
A. customer-facing processes
B. business-facing processes
C. industry-specific customer facing processes
D. All of these are correct.
Q:
Asking how many employees are out sick is a type of operational question.
Q:
Most business processes are cross-functional or cross-departmental processes that span the entire organization. Which of the following does not represent a cross-functional business process?
A. order-to-delivery process
B. loan processing
C. taking a product from concept to market
D. processing payroll
Q:
Operational decisions are considered structured decisions.
Q:
Which of the following represents a business-facing process?
A. loan processing
B. order processing
C. strategic planning
D. customer billing
Q:
At the operational level, employees develop, control, and maintain core business activities required to run the day-to-day operations.
Q:
Which of the following is a customer-facing process?
A. communicating with customers
B. strategic goal setting
C. providing performance feedback and rewards
D. purchasing raw materials
Q:
At the operational level, employees are continuously evaluating company operations to hone the firms abilities to identify, adapt to, and leverage change.
Q:
What is the difference between customer-facing processes and business-facing processes?
A. Business-facing processes are front-office processes, customer-facing processes are back-office processes.
B. Customer-facing processes are front-office processes, business-facing processes are back-office processes.
C. Customer-facing processes are back-office processes, and industry-specific customer-facing processes are back-office processes.
D. Customer-facing processes are back-office processes, and industry-specific customer-facing processes are front-office processes.
Q:
Analytics is the science of fact-based decision making.
Q:
Which of the below represents business processes you would find in the human resources department?
A. Hiring employees
B. Enrolling employees in benefit plans
C. Tracking vacation and sick time
D. All of these are correct.
Q:
One of the most important and challenging questions confronting managers today is how to lay the foundation for tomorrows success while competing to win in todays business environment.
Q:
Which of the following represents a business process you would find in the operations management department?
A. ordering inventory
B. processing sales
C. promoting discounts
D. paying of accounts payable
Q:
Which of the following departments is primarily responsible for promoting discounts, attracting customers, and communicating marketing campaigns?
A. Accounting and Finance
B. Marketing and Sales
C. Operations Management
D. Human Resources
Q:
Which business process would you find in the marketing and sales division?
A. manufacturing inventory
B. enrolling employees in health care benefits
C. promoting of discounts
D. creating financial statements
Q:
What is the term for a computer-simulated environment that can be a simulation of the real world or an imaginary world?
A. virtual reality
B. augmented reality
C. virtual workforce
D. All of these are correct.
Q:
What is the viewing of the physical world with computer-generated layers of information added to it?
A. virtual reality
B. augmented reality
C. virtual workforce
D. All of these are correct.
Q:
Bob Silver loves playing a game called World of Warcraft where he has the capability to create his own character and even his own life-like environment. Into which AI system would you categorize World of Warcraft?
A. multi-agent system
B. expert system
C. virtual reality
D. fuzzy logic system
Q:
What is a virtual workplace?
A. the viewing of the physical world with computer-generated layers of information added to it
B. a wearable computer with an optical head-mounted display (OHMD)
C. uses technology allowing humans to interact with a computer through bodily sensations and movements
D. a work environment that is not located in any one physical space
Q:
What is a haptic interface?
A. the viewing of the physical world with computer-generated layers of information added to it
B. a wearable computer with an optical head-mounted display (OHMD)
C. uses technology allowing humans to interact with a computer through bodily sensations and movements
D. a work environment that is not located in any one physical space
Q:
What is Google Glass?
A. the viewing of the physical world with computer-generated layers of information added to it
B. a wearable computer with an optical head-mounted display (OHMD)
C. uses technology allowing humans to interact with a computer through bodily sensations and movements
D. a work environment that is not located in any one physical space
Q:
What is augmented reality?
A. the viewing of the physical world with computer-generated layers of information added to it
B. a wearable computer with an optical head-mounted display (OHMD)
C. uses technology allowing humans to interact with a computer through bodily sensations and movements
D. a work environment that is not located in any one physical space
Q:
What uses technology allowing humans to interact with a computer through bodily sensations and movementsfor example, a cell phone vibrating in your pocket?
A. augmented reality
B. Google Glass
C. haptic interface
D. virtual reality
Q:
What is a wearable computer with an optical head-mounted display (OHMD)?
A. augmented reality
B. Google Glass
C. haptic interface
D. virtual reality
Q:
What is the term for viewing of the physical world with computer-generated layers of information added to it?
A. augmented reality
B. Google Glass
C. haptic interface
D. virtual reality
Q:
Which of the following is a special-purpose knowledge-based information system that accomplishes specific tasks on behalf of its users?
A. intelligent agent
B. executive agent
C. expert agent
D. modeling system
Q:
Which of the following offers an example of an intelligent agent that uses a multi-agent system?
A. a cargo transport system
B. book distribution center
C. a flu epidemic
D. All of these are correct.
Q:
What is the process of learning from ecosystems and adapting their characteristics to human and organization situations?
A. data collection
B. artificial intelligence
C. biomimicry
D. intelligent system
Q:
Sears department stores used to plant employees in competitors stores to perform research and analysis. Recently the company implemented a system that can search competitor websites and provide comparisons of price, promotions, and availability and the system is saving time, money, and resources. What type of system did Sears implement?
A. shopping algorithm
B. shopping network
C. shopping logic
D. shopping bot
Q:
What do cargo transport systems, book distribution centers, the video game market, a flu epidemic, and an ant colony have in common?
A. They are all expert systems.
B. They are all genetic algorithm systems.
C. They are all neural network systems.
D. They are all complex adaptive systems.
Q:
What is a special-purpose knowledge-based information system that accomplishes specific tasks on behalf of its users?
A. intelligent system
B. artificial intelligence
C. neural network
D. intelligent agent
Q:
What is software that will search several retailer websites and provide a comparison of each retailers offerings, including prices and availability?
A. augmented reality
B. mutation
C. fuzzy logic
D. shopping bot
Q:
What is an optimizing system that can find and evaluate solutions with many more possibilities, faster and more thoroughly than a human?
A. genetic algorithm
B. expert system
C. intelligent agent
D. virtual reality
Q:
What is the process within a genetic algorithm of randomly trying combinations and evaluating the success (or failure) of the outcome.
A. augmented reality
B. mutation
C. fuzzy logic
D. shopping bot
Q:
Which type of AI system assigns values of 0 and 1 to vague or ambiguous information?
A. genetic algorithms
B. artificial intelligence
C. fuzzy logic
D. intelligent agents
Q:
Which industry has been relying on neural network technology for over two decades?
A. food service
B. hotels
C. finance
D. healthcare