Q&A Hero

Q: Which of the following represents a reason why competitive advantages are typically temporary? A. The competitor will hire away your key employees. B. The competitor quickly seeks ways to duplicate your business operations. C. The competitor will purchase new technology. D. All of these are correct.

Q: Updating business strategies is a continuous undertaking as internal and external environments ________. A. become less competitive B. remain stagnant C. rapidly change D. become more consistent

Q: Identifying competitive advantages can be difficult and explains why they are typically _______. A. temporary B. satisfactory C. terminated D. unsuccessful

Q: Which group of stakeholders' primary interests include professional associations, ethical recycling, and increasing employment? A. employees B. shareholders/investors C. community D. customers

Q: A __________ advantage features a product or service on which customers place a greater value than they do on similar offerings from competitors. A. competitive B. competitor C. power D. first mover

Q: Which group of stakeholders' primary interests include fair compensation, job security, and ethical conduct/treatment? A. employees B. shareholders/investors C. community D. customers

Q: Which group of stakeholders' primary interests include exceptional customer service, high-quality products, and ethical dealings? A. partners/suppliers B. shareholders/investors C. community D. customers

Q: Which group of stakeholder's primary interests include maximizing profits, growing market share, and high return on investment? A. partners/suppliers B. shareholders/investors C. community D. government

Q: Which group of stakeholder's primary interests include adhering to regulations/laws, increasing employment, and ethical taxation reporting? A. partners/suppliers B. shareholders/investors C. community D. government

Q: Which group of stakeholders' primary interests include reliable contracts, ethical materials handling, and responsible production? A. partners/suppliers B. shareholders/investors C. community D. government

Q: What is a person or group that has an interest or concern in an organization? A. stakeholder B. business strategy C. supplier D. partner

Q: A business strategy achieves a specific set of goals, including__________. A. developing new products or services, and attracting new competition B. increasing costs, and attracting new competition C. attracting new customers, and developing new products or services D. All of these are correct.

Q: Which role within a company is responsible for overseeing all uses of MIS and ensuring that MIS strategically aligns with business goals and objectives? A. Chief knowledge officer (CKO) B. Chief privacy officer (CPO) C. Chief information officer (CIO) D. Chief security officer (CSO)

Q: Jeremy is an executive for Green Web Designs, where his primary role is to ensure the security of business systems and develop strategies to protect the company from online viruses and hackers. What is Jeremys role within the company? A. Chief Executive Officer (CEO) B. Chief Security Officer (CSO) C. Chief Procurement Officer (CPO) D. Chief Technology Officer (CTO)

Q: What is the primary responsibility of the CTO? A. overseeing all uses of MIS B. ensuring the security of business systems C. ensuring speed, accuracy, and reliability for MIS D. collecting and distributing company information

Q: Susan is an executive at Equity Title where she is responsible for collecting, maintaining and distributing knowledge for the company. What is Susans role at Equity Title? A. Chief Knowledge Officer (CKO) B. Chief Technology Officer (CTO) C. Chief Information Officer (CIO) D. Chief Security Officer (CSO)

Q: Trina works for Johnson Electric as a corporate lawyer, and part of her duties are to ensure the ethical and legal use of information within the company. Which of the following represents Trinas role at Johnson Electric? A. Chief Knowledge Officer (CKO) B. Chief Privacy Officer (CPO) C. Chief Technology Officer (CTO) D. Chief Information Officer (CIO)

Q: Who is responsible for ensuring the security of business systems and developing strategies and safeguards against attacks by hackers and viruses? A. Chief Knowledge Officer (CKO) B. Chief Security Office (CSO) C. Chief Technology Officer (CTO) D. Chief Information Officer (CIO)

Q: Who is responsible for overseeing all uses of MIS and ensuring that MIS strategically aligns with business goals and objectives? A. Chief Knowledge Officer (CKO) B. Chief Privacy Officer (CPO) C. Chief Technology Officer (CTO) D. Chief Information Officer (CIO)

Q: Who is responsible for ensuring the speed, accuracy, availability, and reliability of the management information systems within a company? A. Chief Knowledge Officer (CKO) B. Chief Privacy Officer (CPO) C. Chief Technology Officer (CTO) D. Chief Information Officer (CIO)

Q: Who is responsible for ensuring the ethical and legal use of information within a company? A. Chief Knowledge Officer (CKO) B. Chief Privacy Officer (CPO) C. Chief Technology Officer (CTO) D. Chief Information Officer (CIO)

Q: Who is responsible for collecting, maintaining, and distributing company knowledge? A. Chief Knowledge Officer (CKO) B. Chief Privacy Officer (CPO) C. Chief Technology Officer (CTO) D. Chief Information Officer (CIO)

Q: Shelby Black runs a very successful hair salon in downtown Los Angeles. One of Shelbys tasks is to input positive and negative customer reviews into her computer system. What type of information is Shelby gathering? A. feedback B. processing C. output management D. sales processing

Q: The challenge that companies today sometimes have is that they are departmentalized and act independently of each other. Which of the following provides solutions that can help a company work interdepartmentally to make decisions and solve problems? A. marketing B. human resource data C. management information systems D. resource information systems

Q: MIS is a business function, like accounting or sales, which moves information about people, products, and processes across the company to facilitate decision making and problem solving. What does MIS stands for? A. Management Information Strategy B. Management Intelligence System C. Management Information System D. Management Information Strategist

Q: Which four elements are included in systems thinking? A. output, process, feedback, and accounting B. process, output, operations, and accounting C. input, process, output, and feedback D. input, output, sales, and feedback

Q: What is the name of a companys internal computer department? A. Management Information Systems (MIS) B. Information Systems (IS) C. Information Technology (IT) D. All of these are correct.

Q: MIS can be an important enabler of business success and innovation. Which of the below statements is accurate when referring to MIS? A. MIS equals business success and innovation. B. MIS represents business success and innovation. C. MIS is not a valuable tool that leverages talent. D. MIS is a valuable tool that can leverage the talents of people who know how to use and manage it effectively.

Q: A system is a collection of parts that link to achieve a common purpose. Systems thinking is a way of monitoring _____________. A. the entire system B. a division within the sales role C. the executive team D. the companys competitors

Q: MIS is a business function. Which of the following does MIS perform to help aid the company in decision making and problem solving? A. moves information about people B. moves processes across the company to improve systems C. moves information about products D. All of these are correct.

Q: Which of the following provides an accurate definition of systems thinking? A. a way of monitoring the entire system by viewing multiple inputs being processed or transformed to produce outputs while continuously gathering feedback on each part B. a way of monitoring individual components including an input, the process, and an output, while continuously gathering feedback on the entire system C. a way of monitoring the entire system by viewing multiple inputs being processed or transformed to produce outputs while continuously gathering feedback on the entire system D. a way of monitoring singular parts of a system by viewing a single input that is processed or transformed to produce an entire system that is continuously monitored to gather feedback on each individual part

Q: Feedback is information that returns to its original transmitter and modifies the transmitter's actions. What would the original transmitter include? A. input, transform, output B. input, transform, outnumber C. output, input, performer D. input, process, transform

Q: What is a way of monitoring the entire system in a company, by viewing the multiple inputs being processed to produce outputs? A. feedback thinking B. systems thinking C. output management D. operational thinking

Q: Which of the following statements is true? A. MIS equals business success. B. MIS equals business innovation. C. MIS represents business success and innovation. D. MIS enables business success and innovation.

Q: Assume you are in the business of producing and selling cars. If you could produce more cars with the same input, what would happen to your productivity and profits assuming the price of your cars remains the same? A. increase in productivity, decrease in profits B. increase in productivity, increase in profits C. decrease in productivity, decrease in profits D. decrease in productivity, increase in profits

Q: Assume you are in the business of producing and selling t-shirts. If you could produce more t-shirts with the same input, what would happen to your productivity and profits assuming the price of your t-shirts remains the same? A. increase in productivity, decrease in profits B. increase in productivity, increase in profits C. decrease in productivity, decrease in profits D. decrease in productivity, increase in profits

Q: Assume you are in the business of producing and selling hamburgers. If you could produce more hamburgers with the same input, what would happen to your productivity and profits assuming the price of your hamburgers remains the same? A. increase in productivity, decrease in profits B. increase in productivity, increase in profits C. decrease in productivity, decrease in profits D. decrease in productivity, increase in profits

Q: The actual hamburger is included in which category of making a hamburger? A. input B. process C. output D. All of these are correct.

Q: Cooking a patty and putting the ingredients together are included in which category of making a hamburger? A. input B. process C. output D. All of these are correct.

Q: The lettuce, tomatoes, patty, bun, and ketchup are included in which category of making a hamburger? A. input B. process C. output D. All of these are correct.

Q: Which of the following is considered a service? A. selling groceries B. managing a team C. cutting hair D. All of these are correct.

Q: Which of the following is considered a good? A. milk and eggs B. managing a team C. selling groceries D. All of these are correct.

Q: Which of the following is considered a service? A. cars B. groceries C. cutting hair D. All of these are correct.

Q: Which of the following is considered a good? A. cars B. teaching C. waiting tables D. All of these are correct.

Q: Which of the following is considered a service? A. teaching B. waiting tables C. cutting hair D. All of these are correct.

Q: Which of the following is considered a good? A. cars B. groceries C. clothing D. All of these are correct.

Q: Teaching, waiting tables, and cutting hair belong in which category? A. goods B. services C. production D. productivity

Q: Cars, groceries, and clothing belong in which category? A. goods B. services C. production D. productivity

Q: What is productivity? A. material items or products that customers will buy to satisfy a want or need B. tasks performed by people that customers will buy to satisfy a want or need C. the process where a business takes raw materials and processes them or converts them into a finished product for its goods or services D. the rate at which goods and services are produced based upon total output given total inputs

Q: If you were thinking about a home theater system, which of the following represents the feedback? A. the DVD player, DVD movie, speakers, TV, and electricity B. playing the movie including the audio through the speakers and the video on the TV C. a message stating that the disk is dirty and cannot be played D. spinning the disk to play, pause, rewind, or fast forward

Q: If you were thinking about a home theater system, which of the following represents the process? A. the DVD player, DVD movie, speakers, TV, and electricity B. playing the movie including the audio through the speakers and the video on the TV C. a message stating that the disk is dirty and cannot be played D. spinning the disk to play, pause, rewind, or fast forward

Q: If you were thinking about a home theater system, which of the following represents the outputs? A. the DVD player, DVD movie, speakers, TV, and electricity B. playing the movie including the audio through the speakers and the video on the TV C. a message stating that the disk is dirty and cannot be played D. spinning the disk to play, pause, rewind, or fast forward

Q: If you were thinking about a home theater system, which of the following represents the inputs? A. the DVD player, DVD movie, speakers, TV, and electricity B. playing the movie, including the audio through the speakers and the video on the TV C. a message stating that the disk is dirty and cannot be played D. spinning the disk to play, pause, rewind, or fast forward

Q: If you were thinking about an oven as a system, which of the following represents the feedback? A. the uncooked food B. the cooked food C. a light indicating that the oven has reached the preheated temperature D. the oven running at 350 degrees for 20 minutes

Q: If you were thinking about an oven as a system, which of the following represents the process? A. the uncooked food B. the cooked food C. a light indicating that the oven has reached the preheated temperature D. the oven running at 350 degrees for 20 minutes

Q: If you were thinking about an oven as a system, which of the following represents the output? A. the uncooked food B. the cooked food C. a light indicating that the oven has reached the preheated temperature D. the oven running at 350 degrees for 20 minutes

Q: If you were thinking about an oven as a system, which of the following represents the input? A. the uncooked food B. the cooked food C. a light indicating that the oven has reached the preheated temperature D. the oven running at 350 degrees for 20 minutes

Q: If you were thinking about a washing machine as a system, which of the following represents the outputs? A. the dirty clothes, water, and detergent B. the clean clothes C. the wash and rinse cycle D. the light indicating that the washer is off balance and has stopped

Q: If you were thinking about a washing machine as a system, which of the following represents the feedback? A. the dirty clothes, water, and detergent B. the clean clothes C. the wash and rinse cycle D. the light indicating that the washer is off balance and has stopped

Q: If you were thinking about a washing machine as a system, which of the following represents the process? A. the dirty clothes, water, and detergent B. the clean clothes C. the wash and rinse cycle D. the light indicating that the washer is off balance and has stopped

Q: If you were thinking about a washing machine as a system, which of the following represents the inputs? A. the dirty clothes, water, and detergent B. the clean clothes C. the wash and rinse cycle D. the light indicating that the washer is off balance and has stopped

Q: What is production? A. material items or products that customers will buy to satisfy a want or need B. tasks performed by people that customers will buy to satisfy a want or need C. the process where a business takes raw materials and processes them or converts them into a finished product for its goods or services D. the rate at which goods and services are produced based upon total output given total inputs

Q: What are services? A. material items or products that customers will buy to satisfy a want or need B. tasks performed by people that customers will buy to satisfy a want or need C. the process where a business takes raw materials and processes them or converts them into a finished product for its goods or services D. the rate at which goods and services are produced based upon total output given total inputs

Q: What are goods? A. material items or products that customers will buy to satisfy a want or need B. tasks performed by people that customers will buy to satisfy a want or need C. the process where a business takes raw materials and processes them or converts them into a finished product for its goods or services D. the rate at which goods and services are produced based upon total output given total inputs

Q: What is the rate at which goods and services are produced based upon total output given total inputs? A. goods B. services C. production D. productivity

Q: What is the process where a business takes raw materials and processes them or converts them into a finished product for its goods or services? A. goods B. services C. production D. productivity

Q: What are tasks performed by people that customers will buy to satisfy a want or need? A. goods B. services C. production D. productivity

Q: What are material items or products that customers will buy to satisfy a want or need? A. goods B. services C. production D. productivity

Q: Which of the following represents the types of data commonly found in the operations management department? A. monetary data B. payroll data C. production data D. employee data

Q: Which of the following represents the types of data commonly found in the marketing department? A. promotional data B. payroll data C. tax data D. employee data

Q: Which of the following represents the types of data commonly found in the sales department? A. customer data B. sales report data C. commission data D. All of these are correct.

Q: Which of the following represents the types of data commonly found in the human resources department? A. financial data B. technology data C. production data D. employee data

Q: Which of the following represents the types of data commonly found in the finance department? A. monetary data B. technology data C. production data D. employee data

Q: Which of the following represents the types of data commonly found in the accounting department? A. tax data B. payroll data C. transactional data D. All of these are correct.

Q: Which of the following represents the relationship between functional areas in a business? A. independent B. autonomous C. interdependent D. self-sufficient

Q: Which data types are typically found in the operations management department? A. manufacturing data, distribution data, and production data B. sales data, customer data, commission data, and customer support data C. employee data, promotion data, vacation data D. investment data, monetary data, reporting data

Q: Which data types are typically found in the sales department? A. sales data, customer data, commission data, and customer support data B. employee data, promotion data, vacation data C. investment data, monetary data, reporting data D. transactional data, purchasing data, payroll data, tax data

Q: Which data types are typically found in the accounting department? A. promotion data, sales data, advertising data B. employee data, promotion data, vacation data C. investment data, monetary data, reporting data D. transactional data, purchasing data, payroll data, tax data

Q: Which data types are typically found in the finance department? A. promotion data, sales data, advertising data B. employee data, promotion data, vacation data C. investment data, monetary data, reporting data D. transactional data, purchasing data, payroll data, tax data

Q: Which data types are typically found in the human resources department? A. promotion data, sales data, advertising data B. employee data, promotion data, vacation data C. investment data, monetary data, reporting data D. transactional data, purchasing data, payroll data, tax data