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Management
Q:
Which of the following is true of spoken communication electronically transmitted over phone lines?
A. It has the highest information richness as compared to other communication media.
B. It conveys extensive amounts of information.
C. It has the potential for misunderstandings.
D. It allows managers to observe body language and facial expressions.
E. It has the lowest information richness as compared to other communication media.
Q:
Which of the following communication media is the second highest in information richness?
A. Face-to-face communication
B. Personally addressed written communication
C. Spoken communication electronically transmitted
D. Impersonal written communication
E. Communication by means of formal meetings
Q:
Which of the following is a disadvantage of face-to-face communication?
A. It is low in information richness.
B. It is time consuming.
C. It results in unwanted documentation of the information exchanged.
D. It can result in ambiguity and misunderstandings.
E. It allows managers to cycle through the communication process only once.
Q:
Brian, the president of Midland Manufacturing, strolls through the production plant every morning and has an informal chat with employees about issues and concerns. Which of the following management techniques is used by Brian?
A. Prerogative management
B. Management by objectives
C. Management by accounting
D. Management by job enrichment
E. Management by wandering around
Q:
A face-to-face communication technique in which a manager goes to a work area and talks informally with employees about issues and concerns is _____.
A. management by exception
B. management by objectives
C. micromanagement
D. macromanagement
E. management by wandering around
Q:
Which of the following is true of face-to-face communication?
A. It is low in information richness.
B. It enables managers to receive instant feedback.
C. It increases ambiguity.
D. It allows managers to cycle through the communication process only once to reach a common understanding.
E. It cannot be used to communicate complex information.
Q:
Drake would often come in late to work in spite of repeated, formal warnings by his manager. Drake's manager, Matt, lost his patience and fired him. In the event that Drake sues Matt for unjustly firing him, which of the following, if true, would help Matt win the case?
A. Matt always promotes the use of collaboration software.
B. Matt always refuses to participate in the grapevine.
C. Matt is not particularly fond of the management by wandering around technique.
D. Matt always maintains a paper or electronic trail for all his messages.
E. Matt has a tendency toward stereotyping employees.
Q:
Which of the following communication media has the highest information richness?
A. Personally addressed written communication
B. Spoken communication electronically transmitted
C. Face-to-face communication
D. Impersonal written communication
E. Communication by means of e-mail
Q:
The amount of information a communication medium can carry and the extent to which the medium enables the sender and receiver to reach a common understanding is known as _____.
A. nominal information
B. information richness
C. information inadequacy
D. information overload
E. information distortion
Q:
Which of the following is true of perceptions?
A. Perceptions are not influenced by people's attitudes and moods.
B. Perceptions of senders and receivers play no role in the encoding and decoding of messages.
C. Perceptions of senders and receivers play a negligent role in choosing the communication medium.
D. Perceptions are inherently objective and are based on accurate information.
E. Perceptions, if accurate, can contribute to effective communication.
Q:
Which of the following is true of nonverbal communication?
A. It includes encoding messages into written words.
B. Messages that cannot be sent through verbal channels cant be communicated nonverbally either.
C. It can be controlled more easily than verbal communication.
D. It reinforces verbal communication.
E. It cannot be used in congruence with verbal communication.
Q:
Joey's nodding in agreement is a form of _____.
A. verbal communication
B. nonverbal communication
C. vociferation
D. documented communication
E. catalogued communication
Q:
The sharing of information by means of facial expressions and body language is known as _____.
A. vociferation
B. verbal communication
C. nonverbal communication
D. biased communication
E. perceptual communication
Q:
_____ is the encoding of messages into written words.
A. Verbal communication
B. Nonverbal communication
C. Perceptual communication
D. Facial communication
E. Postural communication
Q:
Verbal communication involves encoding messages by means of _____.
A. spoken language
B. body language
C. dressing styles
D. facial expressions
E. body postures
Q:
_____ is the process through which people select, organize, and interpret sensory input to give meaning and order to the world around them.
A. Communication
B. Perception
C. Collaboration
D. Transmission
E. Feedback
Q:
Which of the following is an example of nonverbal communication?
A. A manager e-mailing his subordinates about an upcoming office party
B. A manager publicly praising one of his subordinates during a regular team meeting
C. A manager handing out a notice of termination to an underperforming employee
D. A manager frowning with disapproval at the sight of an employee who is dressed inappropriately
E. A manager announcing a reward for successful employee referrals in a notice posted in the office lounge
Q:
Which of the following is true of feedback and the feedback phase of the communication process?
A. The feedback phase is initiated by the original sender.
B. In the feedback phase, the original sender decides what message to send to the receiver.
C. In the feedback phase, the original receiver becomes the sender.
D. Feedback gives rise to misunderstandings.
E. Feedback keeps the senders and receivers from reaching a common understanding.
Q:
In the communication process, the feedback phase is initiated by the _____.
A. decoder
B. original sender
C. messenger
D. receiver
E. encoder
Q:
In the communication process, decoding is the process of:
A. removing anything that hampers any stage of the communication process.
B. deciding what message to send to the original sender.
C. translating a coded message back to its original form.
D. coding a message into symbols or language.
E. selecting an appropriate communication medium over which information can be effectively communicated.
Q:
In the communication process, encoding is the process of:
A. removing anything that hampers any stage of the communication process.
B. translating a message into symbols.
C. translating a coded message back to its original form.
D. selecting an appropriate communication medium for the information that is to be communicated.
E. deciding what message to send to the original sender.
Q:
In the transmission phase of the communication process, the information that a sender wants to share is known as the _____.
A. code
B. medium
C. message
D. trail
E. noise
Q:
Gary wishes to share some information with his offshore team members in London. In the communication process, Gary is the _____.
A. encoder
B. messenger
C. decoder
D. receiver
E. sender
Q:
In the _____ phase, a common understanding is ensured.
A. transmission
B. schema
C. initiation
D. simulation
E. feedback
Q:
The process by which a message translated into symbols is interpreted to obtain the original message back is called _____.
A. encoding
B. decoding
C. encrypting
D. ciphering
E. obscuring
Q:
By encouraging its sales representatives to freely talk to their managers about the changing customer needs, RST Global increased its responsiveness to customers. Which of the following is most likely to be the factor that helped RST achieve this?
A. Low information richness
B. Overload of information
C. High perceptual bias
D. Good communication
E. Effective electronic trail
Q:
Managers can _____ by updating the production process to take advantage of new and more efficient technologies.
A. increase responsiveness to customers
B. increase efficiency
C. establish an electronic trail
D. cause information overload
E. lower information richness
Q:
Which of the following is true of communication?
A. It takes place even if a common understanding is not reached.
B. It does not involve individuals and groups; hence is not a human endeavor.
C. It is a necessity for gaining a competitive advantage.
D. It affects the responsiveness to customers negatively.
E. It plays little or no role in improving the quality or efficiency.
Q:
Managers should make people change their linguistic styles to match the organization's culture.
A. True
B. False
Q:
Linguistic style refers to a persons characteristic way of speaking.
A. True
B. False
Q:
Filtering occurs when senders withhold part of a message because they think the receiver does not need the information or will not want to receive it.
A. True
B. False
Q:
A disadvantage of intranets is that they can only be used by people who have expertise in computer software.
A. True
B. False
Q:
Intranet refers to a global system of computer networks.
A. True
B. False
Q:
A disadvantage of intranets is their lack of versatility as a communication medium.
A. True
B. False
Q:
Groupware is a company-wide system of computer networks.
A. True
B. False
Q:
The grapevine is a formal communication network along which official, accurate information flows.
A. True
B. False
Q:
Communication among employees at the same level in the hierarchy, or sideways, is called horizontal communication.
A. True
B. False
Q:
Vertical communication occurs when Scott, divisional manager of production, discusses business issues with Susan, divisional manager of marketing.
A. True
B. False
Q:
An organization chart summarizes the informal pathways along which communication takes place.
A. True
B. False
Q:
In a circle network, members communicate with one another in a predetermined sequence.
A. True
B. False
Q:
In an all-channel network, every team member communicates with every other team member.
A. True
B. False
Q:
In a circle network, every team member communicates with every other team member.
A. True
B. False
Q:
Like wheel networks, chain networks also exist in teams.
A. True
B. False
Q:
In a chain network, members communicate with one another in a predetermined sequence.
A. True
B. False
Q:
Wheel networks are usually found in teams, as they allow the intense interactions characteristic of teamwork.
A. True
B. False
Q:
Wheel networks are found in groups with sequential task interdependence.
A. True
B. False
Q:
In a wheel network, every team member communicates with every other team member.
A. True
B. False
Q:
The pathways along which information flows in groups and teams and throughout an organization are called communication networks.
A. True
B. False
Q:
Impersonal written communication is highest in information richness.
A. True
B. False
Q:
One advantage of face-to-face communication and electronically transmitted verbal communication is that they both demand attention.
A. True
B. False
Q:
Management by wandering around involves scheduling formal meetings with subordinates and discussing issues and concerns that both subordinates and managers may have.
A. True
B. False
Q:
Face-to-face communication has the lowest information richness.
A. True
B. False
Q:
Media low in information richness can carry an extensive amount of information and generally enable receivers and senders to come to a common understanding.
A. True
B. False
Q:
The amount of information that a communication medium can carry and the extent to which the medium enables the sender and receiver to reach a common understanding is known as information richness.
A. True
B. False
Q:
There is no one best communication medium for managers to rely on.
A. True
B. False
Q:
Perceptual biases help make communication more effective.
A. True
B. False
Q:
People have greater control over nonverbal communication than verbal communication.
A. True
B. False
Q:
Nonverbal communication is used as an alternative to verbal communication.
A. True
B. False
Q:
The feedback phase of a communication process is initiated by a receiver who then becomes the sender.
A. True
B. False
Q:
The process of interpreting a coded message back to its original form is called encoding.
A. True
B. False
Q:
Decoding is a general term that refers to anything that hampers any stage of the communication process.
A. True
B. False
Q:
The process of translating a message into symbols is called decoding.
A. True
B. False
Q:
Gary wishes to share vital information with his offshore team members in London. Gary, in this instance, is the sender.
A. True
B. False
Q:
The person wishing to share information with some other person in the transmission phase of the communication process is known as the sender.
A. True
B. False
Q:
It is in the transmission phase of the communication process that a common understanding is ensured.
A. True
B. False
Q:
While effective communication is necessary to increase responsiveness to customers, it plays a negligible role in innovation.
A. True
B. False
Q:
Communication can still take place even in the absence of a common understanding.
A. True
B. False
Q:
Communication is the sharing of information between two or more individuals or groups to reach a common understanding.
A. True
B. False
Q:
Social loafing can be detrimental to the effectiveness of an organization. Explain what is meant by social loafing and discuss three specific steps that managers can take to reduce or to eliminate this undesirable work behavior.
Q:
List the determinants of group cohesiveness and explain the role of a manager in maintaining an optimum level of group cohesiveness for each factor.
Q:
What are group norms? Detail the effects of balance in conformity and deviance on a group's performance.
Q:
Discuss the five stages of group development.
Q:
Briefly explain the three types of task interdependence. Provide an example for each.
Q:
Differentiate between the two types of informal groups. Provide an example of each.
Q:
What are self-managed teams? Detail the roles of a manager in ensuring that self-managed teams are effective.
Q:
Discuss why diversity is important for top-management teams.
Q:
Discuss the advantages of using teams for innovation. What is the role of managers in promoting innovation?
Q:
With an example, discuss the advantages of cross-functional teams in improving responsiveness to customers for an organization.
Q:
Differentiate groups from teams and also discuss how the use of groups and teams can help an organization gain a competitive advantage.
Q:
Which of the following statements is true of social loafing?
A. Clearly communicating to group members why each persons contributions are valuable to the group is an effective means by which managers and group members can reduce social loafing.
B. Rewarding group contributions reduces social loafing.
C. Ensuring a large group size reduces social loafing.
D. One way that managers can effectively eliminate social loafing is by making group contributions identifiable so that group members perceive that low and high levels of group effort will be noticed.
E. One way that managers can effectively eliminate social loafing is by forming groups with a significantly higher number of members than the number of members needed to accomplish group goals.