Marketing

Q: Disregard your answer to Question 5. Labor negotiations are coming up and Wayne thinks he can get the union to give way on the work rule that prohibits warehouse workers on the unloading dock from being given other assignments when they are not unloading trucks. How much would Wayne save in unloading dock costs if he could reassign warehouse workers to other tasks when they are not unloading trucks, assuming that he has picked a good team of workers and each worker works 8 hours a day?

Q: Wayne is also considering rental of a forklift to use in truck unloading. A team of only two would be needed, but the hourly cost would be $38 per hour ($28 for the workers and $10 for the forklift). They could unload a truck in five minutes. Should Wayne rent the forklift?

Q: Which of the four work teams has the lowest cost to Wayne?

Q: For each of the four work team sizes, what is the probability that a truck cannot be unloaded immediately?

Q: For each of the four work team sizes, calculate the expected time in the queuethat is, the expected time a truck has to wait in line to be unloaded.

Q: For each of the four work team sizes, calculate the expected number of trucks in the queue waiting to be unloaded.

Q: Clean and sanitary warehousing facilities can have a positive impact on employee safety, morale, and productivity.

Q: In general, warehousing security can be enhanced by focusing on people, facilities, and information.

Q: Potential threats to warehousing security include theft, pilferage, heat and humidity, and fire, among others.

Q: Buildings that store hazardous materials often have walls and doors that can withstand several hours of intense fire.

Q: Government regulations require organizations to create a safety data sheet (SDS) for each imported item that is stored in a warehousing facility.

Q: In the United States, approximately 95,000 employees are injured every year while operating forklifts in warehousing facilities.

Q: Approximately 10% of all warehousing fires in recent years were sent intentionally.

Q: Fires are a constant threat in warehousing.

Q: Dunnage refers to charges for accessorial transportation service.

Q: Back and shoulder injuries are the most frequent injuries among warehousing personnel.

Q: Forklift operators in the United States must be recertified every five years.

Q: One low-cost suggestion for improving warehousing productivity is to play music, if conditions permit.

Q: Increases in warehousing productivity require significant investment in technology or mechanized or automated equipment.

Q: Motivation of warehousing employees can be difficult because of the somewhat repetitive nature of the operation.

Q: Recent estimates suggest that only approximately 25% of a warehousing facility's cubic capacity is actually occupied by product.

Q: Radio frequency identification is an example of warehouse automation.

Q: Narrower aisles can increase the space utilization of a facility.

Q: A one-dock warehouse layout, in contrast to a two-dock layout, increases the space needed for storage docks.

Q: A general rule of thumb is that it is cheaper to build up than build out.

Q: A variable slot location warehousing system may result in low space utilization.

Q: Trade-offs must be made among space, labor, and mechanization with respect to warehousing design.

Q: A storage facility with low rates of product turnover should be laid out in a manner that maximizes utilization of the cubic capacity of the storage facility.

Q: Common sense should not be ignored with respect to the design of warehousing facilities.

Q: In essence, multi-client warehousing mixes attributes of private and contract warehousing.

Q: Three-to-five year contracts appear to allow sufficient time for contract warehouses to learn their client's business while at the same time allowing clients some flexibility.

Q: Public warehousing has embraced value-adding activities such as customization and reverse logistics to a greater degree than has contract warehousing.

Q: Private warehousing offers potential users a great deal of control over their storage needs.

Q: Private warehousing tends to be feasible when demand patterns are relatively stable.

Q: Perhaps the biggest drawback to public warehousing is the inability to provide specialized services.

Q: In the United States, the Warehousing Safety Administration has primary responsibility for warehousing safety practices.

Q: With public warehousing the user rents space as needed, thus avoiding the cost of unneeded space.

Q: One drawback of cross-docking is that it increases the amount of necessary warehousing space.

Q: Throughput is the amount of product entering and leaving a warehousing facility in a given period of time.

Q: Warehouses emphasize the rapid movement of products through a facility and attempt to maximize throughput.

Q: Assorting involves breaking larger quantities into smaller quantities.

Q: Accumulating involves bringing together similar stocks from different sources.

Q: Assorting and sorting refer to adjustments associated with the quantity of product.

Q: Warehousing is needed because patterns of production and consumption may not coincide.

Q: Materials handling has been referred to as transportation at zero miles per hour.

Q: Many well-run companies view warehousing as a strategic consideration and as a potential source of competitive advantage.

Q: Which of the following statements is false? a. clean and sanitary warehousing facilities can have a positive impact on morale b. one suggestion for warehouse sanitation is to clean the facility at least once a day c. warehousing cleanliness and sanitation can be facilitated by putting product at the back of a facility where it is out of the way d. clean and sanitary warehousing facilities can reduce employee turnover e. all of the above are true

Q: In general, warehousing security can be enhanced by focusing on people, ____, and ____. a. building; equipment b. buildings; cost c. cost; processes d. facilities; processes

Q: Which of the following is not one of the four questions associated with effective management of hazardous materials storage? a. what material is being stored b. why is it being stored c. what is the material's source d. where is it being stored e. each of the above is one of the four questions

Q: A safety data sheet (SDS) is required for ____. a. all finished goods stored in a warehouse b. each hazardous product to be stored in a facility c. all raw materials brought into a firm d. any product imported into the United States

Q: According to the Occupational Safety and Health Administration, approximately ____ employees are killed each year while operating forklifts in warehousing facilities. a. 100 b. 250 c. 500 d. 1,000 e. none of the above

Q: Which of the following is not one of the common causes of warehousing fires? a. electrical failure or malfunction b. lightning strikes c. heat source too close to combustibles d. cutting or welding too close to combustibles e. all of the above are common causes

Q: What is dunnage? a. a slang term for a particular type of ocean liner b. a type of packaging material that is placed inside of boxes c. material that is used to block and brace products inside carrier equipment d. additional transportation fees that are charged to small shippers

Q: What is the most frequent source of injuries among warehousing personnel? a. heart attacks b. assault by other warehousing personnel c. leg wounds from forklifts d. back and shoulder injuries

Q: Which of the following is not a potential measure of warehousing productivity? a. average warehouse capacity used b. order fill rate c. pallets shipped per person d. cases shipped per person e. all of the above are potential measures of warehousing productivity

Q: One estimate suggests that only approximately ____ percent of a facility's cubic capacity is actually occupied by product. a. 10 b. 25 c. 40 d. 50

Q: Which of the following is not a trade-off in warehousing design? a. two-dock versus single-dock layout b. build up versus build out c. order picking versus order taking functions d. degree of warehouse automation e. all of the above are trade-offs in warehousing design

Q: Which of the following is not an example of warehouse automation? a. radio frequency identification b. narrow aisle forklifts c. automated guided vehicles d. automated storage and retrieval systems e. all of the above are examples of warehouse automation

Q: Narrow aisles can store ____ to ____ percent more product than conventional width aisles. a. 30; 40 b. 20; 25 c. 15; 20 d. 10; 15

Q: Which of the following statements about a one-dock layout is false? a. each and every dock can be used for both shipping and receiving b. it requires carriers to pick up and deliver at specific times c. goods move in a straight configuration e. product may sometimes be reloaded in the vehicle that delivered it e. all of the above statements are true

Q: As one builds higher, building costs ____, while warehousing equipment costs tend to ____. a. increase; decrease b. increase; increase c. decrease; decrease d. decrease; increase

Q: A key advantage of variable slot locations in a warehouse is ____. a. increased space utilization b. better materials handling c. ease of record keeping d. more logical and simple product layout

Q: A key advantage of fixed slot locations in a warehouse is ____. a. improved employee morale b. knowledge of where specific products are located c. better materials handling d. increased space utilization

Q: Trade-offs must be made among space, labor, and ____ with respect to warehousing design. a. cost b. construction materials c. mechanization d. speed

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