Q&A Hero

Q: If your U.S.-based company were to hire a vendor located in New York City, you would be using _____ outsourcing. A.Nearshore B.Domestic C.Onshore D.Interior

Q: If your U.S.-based company were to hire a vendor from Mexico City, you would be using _____ outsourcing.A.OffshoreB.OnshoreC.NearshoreD.Exterior

Q: The systems development life cycle is an unstructured approach for developing information systems.

Q: Only IT majors will benefit from learning about the SDLC.

Q: The third step in the SDLC is maintenance.

Q: The fifth step in the SDLC is testing.

Q: The planning phase involves determining a solid plan for developing your information system.

Q: A critical success factor is a factor critical to your organization's success.

Q: Defining the project plan is part of the analysis phase.

Q: Building the technical architecture is part of the development phase.

Q: Project scope clearly defines the high-level system requirements.

Q: Which of the following statements is not true with regards to an RFP? A.It determines budgets for schedules and costs B.It includes key information about your organization C.It will become the basis for a legal and binding contract D.It identifies underlying business processes that the proposed system will need to support

Q: The project plan is a written definition of the project scope and is usually no longer than a paragraph.

Q: After you develop and send out an RFP, what would you do next? A.Evaluate RFP returns and select a vendor B.Create a service level agreement (SLA) C.Test and accept the solution D.You would need to complete all of these steps

Q: The project plan defines the what, when, and who questions of system development including all activities to be performed, the individuals, or resources, who will perform the activities, and the time required to complete each activity.

Q: If you were constructing a legal document for your software vendor that stipulated needed requirements, schedules, costs, acceptance criteria, and assessment metrics, what would you be creating? A.RFP B.Critical milestones C.Critical success factors (CSF) D.Service level agreement (SLA)

Q: Adding additional features that were not part of the initial project definition is an example of scope creep.

Q: If your vendor developed and installed new software for you, what must you do immediately? A.Train the end users B.Test the entire system C.Train the end users and document the new system D.Train the end users, document the new system, and set up a help desk to answer future questions

Q: Which of the following is an advantage of prototyping? A.Encourages active user participation B.Helps resolve discrepancies among end users C.Gives users a feel for the final system D.Each of these items is an advantage of prototyping

Q: Which of the following is not an advantage to prototyping? A.Prototyping encourages active user participation B.Prototyping helps resolve discrepancies among users C.Prototyping gives users the final system D.Prototyping helps determine technical feasibility

Q: Which of the following is a disadvantage to prototyping? A.Prototyping does not encourage active user participation B.Prototyping does not help resolve discrepancies among users C.Prototyping does not help determine technical feasibility D.Prototyping does not give an indication of performance under operational conditions

Q: Which of the following is not a disadvantage of prototyping? A.Prototyping leads people to believe the final system will follow shortly B.Prototyping gives no indication of performance under operational conditions C.Prototyping leads the project team to forgo proper testing and documentation D.Prototyping gives users a feel for the final system

Q: Which of the following is an advantage of a prototype? A.Leads people to believe the final system will follow shortly B.Gives no indication of performance under operational conditions C.Leads the project team to forgo proper testing and documentation D.Encourages active user participation

Q: According to the Outsourcing Research Council, which business function is the top outsourcing area for many contemporary companies? A.IT B.Accounting C.Human Resources D.Finance

Q: _____ refers to the electronic integration of government agencies, activities, and processes up and down federal, state, and local government levels.

Q: Which of the following is not a main reason behind the rapid growth of the outsourcing industry? A.Globalization B.The Internet C.Technology D.Decreasing economy

Q: _____ refers to the electronic integration of government agencies, activities, and processes across a specific level of government.

Q: Why do organizations outsource their business functions? A.To keep up with market and technology advances B.To enhance the domain knowledge of an organization C.To create business relationships with other countries D.To maintain market perceptions regarding the sophistication of its technology

Q: _____ are people who grew up during the digital revolution.

Q: What option is available to you with outsourcing? A.Purchase existing software B.Purchase existing software and requiring modifications to it C.Contracting for the development of a new information system D.You can outsource each of these options

Q: Electronic integration between the city of Chicago and the Illinois state government is referred to as _____.

Q: How is outsourcing different from developing software internally? A.With outsourcing, you turn over design, development, testing, implementation, and maintenance to an outside organization B.With outsourcing, you lose control over requirements with outsourcing C.With outsourcing, you lose competitive advantage D.All of these issues highlight differences between outsourcing and internal development

Q: When the New York state attorney general and the governor share information electronically, it is an example of _____.

Q: Which SDLC phase is performed with both internal software development and outsourcing? A.Design B.Development C.Maintenance D.Analysis

Q: Soliciting bids for construction of a new state university building would be an example of _____.

Q: What is a formal document that describes in detail your logical requirements for a proposed system and invites vendors to submit bids for its development? A.Requirements document B.Design specification C.Request for proposal (RFP) D.Project scope document

Q: Buying U.S. savings bonds for a college fund is an example of _____.

Q: What is used to prove the technical feasibility of a proposed system? A.Prototyping B.Prototype C.Proof-of-concept prototype D.Selling prototype

Q: What is used to convince people of the worth of a proposed system? A.Prototyping B.Prototype C.Proof-of-concept prototype D.Selling prototype

Q: What is the fourth and last step in the prototyping process? A.Identify basic requirements B.Develop initial prototype C.Users reviewing D.Revise and enhance the prototype

Q: Secure electronic transactions are both _____ and secure.

Q: Secure electronic transactions has the endorsement of ________.

Q: Finding, reaching, and establishing a relationship with customers is generally termed _____.

Q: An organization like Sears that has both stores and a Web site for business transactions and is referred to as a _____.

Q: A(n) _____ appears under a Web page and cannot be seen until the page is closed.

Q: A click-and-order has a presence only in the _____ world.

Q: Many people consider _____ ads to be acceptable.

Q: Using digital technologies to transform government operations to increase efficiencies is referred to as _____.

Q: _____ encourages users of a product or service to ask their friends to use the product or service as well.

Q: _____ refers to using electronic commerce within a single nation's government.

Q: A(n) _____ is an Internet-based company that makes it easy for one person to pay another over the Internet.

Q: PayPal is an example of a(n) _____.

Q: A(n) _____ can be used to transfer money from one person's account to another.

Q: _____ permits a company to send bills to you over the Internet. Further, you can even pay those bills online.

Q: A(n) _____ combines software (to provide for a secure transaction) and payment information.

Q: A(n) _____, also called a server-side digital wallet, is created and maintained for you by an organization on its server.

Q: A(n) _____ is stored on your computer.

Q: Electronic Data Interchange is direct computer-to-computer transfer of _____ information contained in standard business documents.

Q: _____ is used primarily in B2B to pay for purchases.

Q: A(n) _____ key is made available to everyone, while a(n) _____ key is kept secret.

Q: _____ e-commerce is relatively small compared to B2B e-commerce.

Q: A(n) _____ e-marketplace brings together buyers and sellers from multiple industries.

Q: _____ are Internet-based companies that make it easy for one person to pay another person over the Internet.

Q: A(n) _____ e-marketplace brings together buyers and sellers from the same industry.

Q: _____ products are best suited for B2C e-commerce.

Q: People are most comfortable buying _____ products over the Internet.

Q: _____ is the set of marketing tools that the firm uses to pursue its marketing objectives in the target market.

Q: _____ are arrangements made between e-commerce sites that direct users from one site to the other.

Q: _____ are a count of the number of people who visit one site, click on an ad, and are taken to the site of the advertiser.

Q: _____ is the percentage of customers who visit the site who actually buy something.

Q: _____ are materials that are used in production in a manufacturing company or are placed on the shelf for sale in a retail environment.

Q: Consumers are usually most familiar with _____ e-commerce.

Q: _____ e-commerce accounts for most e-commerce revenues.

Q: The U.S. government sharing import and export requirements with Canada would be an example of G2B.

Q: A _____ is a person between the ages of 6 and 24 who spend much of their time in front of a screen.

Q: The government is planning to move from a brick-and-mortar to a click-and-mortar approach to doing business.

Q: _____ refers to the ability of an organization to tailor products to customer specifications.

Q: _____ is commerce, but it is commerce accelerated and enhanced by IT.

Q: _____ materials used in the normal operation of a business but not related to primary business operations.

Q: _____ combines purchase requests from multiple buyers into a single large order, which justifies a discount from the business.