Q&A Hero

Q: A(n) _____ is a tool you use to see, hear, or otherwise accept the results of your information-processing requests.

Q: A(n) _____ person knows how and when to apply technology, while an _____ person understands what information is needed and how to obtain that information.

Q: _____ is the hardware component that interprets and executes software.

Q: A(n) _____ automatically tracks inventory and information among business processes and across companies.

Q: _____ is an approach in which you allocate in terms of percentages how you will spend your IT dollars on various types of business strategies.

Q: A _____ is an extension of a transaction processing system that places technology in the hands of an organization's customers and allows them to process their own transactions.

Q: What does it mean to live in the "digital age"? A.Payment for goods is made with hard cash B.Living, working, learning, and playing in a digital world C.Accessing information over the Internet D.Being born after 1990

Q: Why do we consider technology invasive? A.Technology is an integral part of our personal, as well as our professional, lives B.Technology is so pervasive that we believe we cannot live without it C.Technology invades our personal thoughts D.Technology requires that most modern employees work more than 40 hours per week

Q: What percentage of today's Fortune 500 companies are technology companies? A.5% B.10% C.25% D.50%

Q: The _____ flow of information consists of information that describes the current state of the organization based on its daily transactions.

Q: Management information systems, or MIS, is a(n) _____ field of study. A.Emerging B.Project-oriented C.Tactical D.Academic

Q: _____ information describes the environment surrounding the organization.

Q: What is management information systems (MIS)? A.The study of information systems used by top management B.The integration of computer tools with business processes C.A type of business acquisition approach to technology D.A business discipline that deals with the use of information technology (IT)

Q: _____ is defined by Porter as offering a product or service that is perceived as being "unique" in the marketplace.

Q: We are now living in the _____ when most workers focus on the production of knowledge in their jobs. A.Industrial age B.Knowledge age C.Information age D.Technology age

Q: A(n) _____ is an extension of a TPS that places technology in the hands of an organization's customers and allows them to process their own transactions.

Q: Compared to the agricultural age where the work force focuses on the production of food, we now work in the _____ age where the focus has shifted to the production of knowledge. A.Information age B.Industrial age C.Knowledge age D.Technology age

Q: Knowledge workers work with and produce _____ as a product.

Q: A(n) _____ is a tool you use to send information to and receive it from another person or computer in a network.

Q: An example of _____ is when information you need to make a decision comes to you in a bad form.

Q: _____ are raw facts that describe a particular phenomenon.

Q: _____ is simply data that have a particular meaning within a specific context.

Q: Having information that describes the _____ you are considering is one aspect of the timeliness of information.

Q: The _____ attribute of information deals with having access to information no matter where you are.

Q: The ______________ attribute of information addresses the credibility of information.

Q: Information in an organization flows in four basic direction including up, down, _____ and _____.

Q: Objective information attempts to describe something that is unknown.

Q: A _____ is a product sold at or below cost to entice customers into a store in the hope that they will also buy more profitable products.

Q: A storage device is for information that you are going to use immediately.

Q: _____ is defined by Porter as offering the same or better quality product or service at a price that is less than what any of the competition is able to do.

Q: A technology literate knowledge worker knows how and when to apply technology.

Q: The _____ flow of information consists of information that is communicated to customers, suppliers, distributors, and other partners for the purpose of doing business.

Q: Applications software handles tasks specific to technology management and coordinates the interaction of all technology devices.

Q: One of Michael Porter's three approaches or strategies to beating the competition in any industry is mass marketing.

Q: When applying Porter's Five Forces Model you should first analyze the competition that affects or may affect your business.

Q: _____ are the single most important resource in any organization.

Q: An organization does not need technology to compete effectively in today's marketplace.

Q: Identity theft losses are starting to decrease with the use of emerging technology.

Q: Random access memory is a temporary holding space for data and software.

Q: The sole focus of MIS is information technology.

Q: The information quality attribute of timeliness has only one aspect - having access to information when you need it.

Q: Business intelligence refers solely to information about your competitors.

Q: Information granularity refers to extent of detail within the information.

Q: Information is raw facts that describe a particular phenomenon.

Q: Information exhibits high quality if there is a large amount of it.

Q: Information is simply data that have a particular meaning within a specific context.

Q: Information in an organization flows in four basic ways including up, down, inward, and outward.

Q: Information technology is any computer-based tool that people use to work with information and support the information and information-processing needs of an organization.

Q: The horizontal flow of information consists of information that is communicated to customers, suppliers, distributors, and other partners for the purpose of doing business.

Q: Copying software so that your neighbor can install it on his/her machine is completely legal and ethical, unless you charge a fee for the software.

Q: Hardware consists of the instructions executed by the computer to complete a specific task.

Q: Examples of input devices include a keyboard, mouse, or speaker.

Q: Software such as Microsoft Word, Excel, PowerPoint, or Access are all considered examples of utility software.

Q: Supply chain management only deals with the tracking of the final product as it is delivered to the consumer.

Q: Competitive advantage occurs for a company when its competition has more to offer a customer than it does.

Q: Sharing information with your coworkers through an information system can create a competitive advantage.

Q: If you were to develop a text messaging system that was able to piggy back messages onto other messages moving through the network, and, thereby allowing users to send more messages for less money, how would you be enhancing your competitive strategy? A.Through focus B.As a product leader C.Through loyalty enhancement D.Through overall cost leadership

Q: Which of the following processes considers the infrastructure, human resource management, technology development, and procurement of your business when evaluating the value chain?A.Support value processesB.Infrastructure value processesC.Internal value processesD.Holistic value processes

Q: Which of the following is considered a top-line strategic point of view? A.High customer ratings B.Efficient operational efforts C.Cutting-edge technology D.A focus on revenue

Q: Knowledge workers work with and produce information as a product.

Q: Which of the following is considered a bottom-line strategic point of view? A.A focus on expenses B.Low customer ratings C.Legacy computer systems D.Lack of strategic planning

Q: As the use of information technology increases in business the number of knowledge workers will decrease.

Q: If you were to focus on developing management information systems that allowed you to reduce the number of employees in the company and, therefore, reduce the price of products offered to the customer, you would be utilizing a _____ strategy. A.Focused B.Bottom-line C.Top-line D.Cutting-edge

Q: Management information systems deal only with the use of information technology tools to help people perform tasks related to information processing and management.

Q: If you were to focus on developing new technology that allowed parents to track the movements of their teenagers by implanting a small chip under their skin, you would be utilizing a(n) _____ strategy. A.Emergent B.Top-line C.Bottom-line D.Sine qua non

Q: Data is information that has been processed in some way.

Q: When you extend a transaction processing system so that customers can access the Web and place orders without customer assistance, you are creating a(n) _____ system. A.Emerging B.Operational C.Customer self-service D.Management information system

Q: What is the type of system that processes transactions within an organization? A.Transaction processing system B.Management information system C.Business intelligent system D.Decision support system

Q: Which of the following is an approach to allocating a percentage of your IT budget to various projects based upon business strategies? A.Tactical information planning (TIP) B.Strategic technology planning (STP) C.Run-grow-transform (RGT) framework D.Transforming IS strategy (TISS)

Q: If your business had two strategic initiatives this year. One initiative focused on improving customer satisfaction. The second focused on providing customers with their purchase history from any Internet site in the world. If you were to allocate 15% of your IT budget to the first initiative and 25% to the second initiative, what type of strategy are you applying? A.Tactical information planning (TIP) B.Strategic technology planning (STP) C.Transforming IS strategy (TISS) D.Run-grow-transform (RGT) framework

Q: Using the RGT framework, which of the following strategies applies to a business that creates new processes, products and services? A.Transform B.Reach C.Transcend D.Grab

Q: Successful business must always ____ themselves; constantly seeking to evolve and build new and better businesses. A.Transform B.Reconstruct C.Alter D.Reiterate

Q: What is a systematic approach to assessing and improving the value of business processes within your organization to further increase its competitive strengths? A.RGT B.Top line strategic planning C.Value-chain analysis D.Emergent thinking

Q: What is differentiation in Porter's strategy to surpassing the competition? A.Creating a unique culture with your customer base B.Offering a product or service that is perceived as being "unique" in the marketplace C.Providing purchasing history for individual customers and allowing them to compare their history to others D.Developing a unique working environment; one that incorporates IT to allow for efficient and off-site working

Q: If your business were to analyze the ways it currently operates and determine ways to improve its operations, what type of analysis would it be conducting? A.Strategic analysis B.Value-chain analysis C.Innovative analysis D.Procedural analysis

Q: What is it called when a business focuses its efforts on a small set of products and services compared to an extensive product or service line? A.Differentiation B.Loss leader C.Product leader D.Focus

Q: What is a value chain? A.The series of business processes, each of which adds value to products or services for your customers B.A set of products and services that have proved valuable and profitable for your business C.The information or feedback from customers that is then used to improve the quality of your products or services D.The series of business partners and team members that are directly responsible for producing and processing a set of products or services for your customers

Q: If you were to create a unique industry Web site for your customers that allowed them to build virtual communities with other customers by sharing knowledge, how would you be enhancing your competitive strategy? A.Through focus B.Through overall cost leadership C.Through loyalty enhancement D.Through differentiation

Q: Which of the following can be considered a business process? A.A service provided to customers; this service generates income for your business B.The specific tasks involved in processing a customer's order C.The set of tasks performed by all employees who are supervised by one manager; each manager has a set of business processes that they are responsible for D.A set of activities that provide value to your organization

Q: If you were to develop a new text messaging system for college students that had a panic button so that, for instance, a message changed when a teacher were close by, how would you be enhancing your competitive strategy? A.Through focus B.Through overall cost leadership C.Through loyalty enhancement D.Through differentiation