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Q:
Which of the following strategies is not recommend as a way to manage workplace bullying?
a. Reframe your thinking.
b. Negotiate with the offender.
c. Appeal to a third party.
d. Back off.
e. All of the above are recommended strategies.
Q:
Use the Assertive Message Format to respond to one of two situations described below, labeling each of the five parts of the message. A friend is in the habit of borrowing your belongings and not returning them to you without you having to ask for them back several times. Now your friend is returning a sweater of yours and theres a stain on it. One of your friends has been especially supportive lately, has called often, spent time getting you out socially and even prepared dinner for you to help you get through a difficult time.
Q:
You and your partners pattern of managing disagreements that repeats itself over time is called your
a. relational conflict style.
b. cognitive dissonance pattern.
c. harmony/disharmony pattern.
d. Vesuvius.
e. assertive message format.
Q:
Consider this saying, I can be right or I can be happy. Discuss this in terms of defensiveness/nondefensive concepts from the text, as well as any pertinent Gibb climate components.
Q:
In the "In Real Life" in Chapter Twelve, Chris tries to resolve a conflict with her roommate Terry over cleaning their apartment by
a. relying on authority as a source of power.
b. using the Vesuvius method to get Terrys attention.
c. appealing to their mutual self-interests.
d. employing crazymaking strategies.
e. None of these answers are correct
Q:
Complementary and symmetrical conflict styles have been shown to produce
a. marriages that got back together after conflict.
b. couples who find other mates while getting divorced.
c. a greater percentage of divorces that are settled amicably.
d. both good results as well as bad ones.
e. divorces that only have the facade of politeness.
Q:
All of the following are true about conflict, except
a. conflict is natural.
b. every relationship of any depth at all has conflict.
c. conflict can be beneficial.
d. people typically have similar conflict styles.
Q:
Jenna says, Sophia, Im really upset about how we divide the cooking chores. Sophia retorts, Speaking of cooking, my secretary brought in great cookies today. Sophias response is an example of a(n)
a. impervious response.
b. interrupting response.
c. irrelevant response.
d. impersonal response.
e. tangential response.
Q:
Lilly calls Cameron to invite her to a party, leaving the message on Camerons voicemail. After two days, Cameron still hasnt returned Lillys call. Lilly might interpret this as what type of response?
a. impervious.
b. interrupting.
c. irrelevant.
d. tangential.
e. impersonal.
Q:
You are such a couch potato is an example of what Gibb defense-arousing behavior?
a. evaluation.
b. control.
c. strategy.
d. neutrality.
e. superiority.
Q:
Which of the following statements is the best supportive alternative to the accusation, You just dont try hard enough.
a. You should try harder.
b. You give up too easily.
c. Im worried youll fail with two Ds.
d. You should study two hours every night.
e. Its time we had a talk about trying.
Q:
Which of the following is a nondefensive response to the criticism, Youve really messed up that account now?
a. Tell me what, in your mind, I did that upset you.
b. Not taking Mr. Kimble to dinner endangers the account?
c. So youre upset that the account may be lost?
d. Losing that account might really hurt our department?
e. All of these answers are correct to respond nondefensively to that criticism.
Q:
A consequence statement can describe
a. what happens to you, the speaker.
b. what happens to the person youre addressing or to others.
c. why youre bothered or pleased by anothers behavior.
d. what happens without moralizing about it.
e. All of these answers are correct.
Q:
If others start criticizing you, one productive way to respond is to
a. tell them to stop the criticism.
b. point out that criticism is not productive.
c. criticize them to show them how it feels.
d. ask for more specifics about what the criticism involves.
e. just back off; theres no effective way to deal with this kind of no-win situation.
Q:
The most visible way disconfirming messages reinforce one another, as when one attack leads to another and another, is termed a(n)
a. escalatory conflict spiral.
b. de-escalatory conflict spiral.
c. cognitive dissonance reaction.
d. impervious dyad.
e. pillow-talk incident.
Q:
How many times do you think Ill have to explain this to you?!
a. evaluation
b. control
c. neutrality
d. superiority
e. certainty
Q:
Your instructor tells you how poor your writing ability is and how wrong it is for you not to work harder on it. That instructor used the Gibb category of
a. description.
b. evaluation.
c. problem orientation.
d. equality.
e. provisionalism.
Q:
Thats the way of the world. Get used to it.
a. evaluation
b. control
c. neutrality
d. superiority
e. certainty
Q:
According to research findings about defensiveness, when one person in a dyad acts in a defensive manner
a. a counterattack is appropriate.
b. the partner will be supportive.
c. a defensive spiral usually results.
d. perceptions are not realistic.
e. self-disclosure usually takes place.
Q:
Youre a slob!
a. evaluation
b. control
c. neutrality
d. superiority
e. certainty
Q:
Another term which describes the Gibb defensive category of neutrality would be
a. understanding.
b. aggressive perception.
c. positive/negative balance.
d. displaced loyalty.
e. indifference.
Q:
Its my way or the highway!
a. evaluation
b. control
c. neutrality
d. superiority
e. certainty
Q:
Evaluative language is also described as
a. me language.
b. it language.
c. you language.
d. neutral language.
e. supportive language.
Q:
The term that describes the emotional tone of a personal relationship is
a. mood.
b. tone.
c. climate.
d. environment.
e. foundation.
Q:
The communication climate in a relationship is determined by the
a. roles each person has in the relationship.
b. similarities of the parties.
c. degree to which each person feels valued.
d. amount of self-disclosure that occurs.
e. listening and perceptual skills that each individual brings to the relationship.
Q:
A confirming response may
a. criticize the other.
b. criticize the other.
c. reveal deception.
d. recognize manipulation.
e. control the other.
Q:
Which of these strategies has been used successfully to protest slavery, secure rights for women, reject war, oppose racial segregation, and accomplish other great social change in principled and pragmatic ways?
a. aggressiveness
b. nonviolence
c. neutrality
d. all of the above
e. none of the above
Q:
People who act in accordance with Gibbs category of equality communicate that
a. everyone is equal in every way.
b. while they may have greater talent in some areas, all have just as much worth as human beings.
c. all human beings are created with the capacity to be equal in all areas.
d. All of these answers are correct.
e. None of the above answers are correct.
Q:
Rankism best relates to which of these behaviors?
a. evaluation
b. superiority
c. control
d. strategy
e. certainty
Q:
Cassie felt ignored because Jaime kept playing on his phone during their lunch together. This example best illustrates which type of disconfirming message?
a. impersonal
b. ambiguous
c. incongruous
d. irrelevant
e. impervious
Q:
Brianne angrily waited three minutes at the counter before the clerk finished his phone conversation and signaled awareness that Brianne was waiting. Brianne wouldve felt better if the clerk had at least __________ her while she was waiting.
a. recognized
b. acknowledged
c. endorsed
d. been assertive with
e. responded nondefensively
Q:
All of the following are disconfirming messages except
a. interrupting the other person.
b. giving ambiguous responses.
c. ignoring the other person.
d. using a problem-oriented approach.
e. responding with clichs.
Q:
Perception makes little difference in determining whether a message is disconfirming.
a. True
b. False
Q:
All of the following are behavioral descriptions except
a. I notice youre frowning.
b. I saw you walk out of the party.
c. Your behavior tells me youre angry.
d. Youve shouted the last three times weve discussed money.
e. You havent said I love you in over a week.
Q:
When coping with criticism, it isnt a good idea to ask what else is wrong because it just brings up too much material to handle at one time.
a. True
b. False
Q:
Behavior that fits into Gibbs category of strategy attempts to manipulate the other into doing what you want.
a. True
b. False
Q:
What Gibb describes as spontaneity means saying the first thing that comes into your mind. a. True b. False
Q:
Whereas acknowledging others means you are interested in their ideas, endorsement means that you agree with them.
a. True
b. False
Q:
A supportive climate usually results from the expression of empathy.
a. True
b. False
Q:
When you decide to acknowledge an accurate criticism, an apology is also necessary.
a. True
b. False
Q:
Being ignored is less disconfirming than being dismissed or attacked.
a. True
b. False
Q:
A communication climate has to do with the way people feel about each other as they carry out activities. a. True b. False
Q:
A spiral is always negative.
a. True
b. False
Q:
If an attack to our presenting self is justified, we will not react defensively.
a. True
b. False
Q:
Which of these behaviors is characterized by the use of we language?
a. evaluation
b. description
c. problem-orientation
d. strategy
e. provisionalism
Q:
Stating your intentions is an important element of an assertive message.
a. True
b. False
Q:
Tangential responses are one type of disconfirming message.
a. True
b. False
Q:
Just recognizing the other person isnt enough to be considered confirming.
a. True
b. False
Q:
Since ambiguous responses leave your partner unsure of your position, they would likely be interpreted as disconfirming.
a. True
b. False
Q:
Research of male and female intimacy styles shows that
a. differences are not as great as some people might think.
b. women disclose more than men.
c. women disclose more personal information than men.women disclose more personal information than men.
d. men grow close by doing things together.
e. All of these answer are correct.
Q:
Discuss the four dimensions of intimacy in a relationship that is important to you. Explain your satisfaction with the intimacy or distance in each area. Relate any other factors (change, independence, culture, gender, etc.) that affect your intimacy in this relationship.
Q:
Describe how the roles in your family are created and perpetuated through communication.
Q:
Describe the characteristics of family systems, and explain how they apply to your own family.
Q:
Explain why relationships require maintenance and the five strategies couples use to help maintain them.
Q:
Define a relational transgression and provide some examples of specific types of transgressions. Also, explain the four categories of transgressions.
Q:
Defensiveness is often a self-perpetuating cycle.
a. True
b. False
Q:
Once a progressive spiral has been established in a relationship, it is likely to continue indefinitely.
a. True
b. False
Q:
The assertive message format should always be used in the order given in your text for best results.
a. True
b. False
Q:
Its okay to reword the assertive message format to suit your own particular style of speaking.
a. True
b. False
Q:
Messages shaping the communication climate of a relationship can be both verbal and nonverbal.
a. True
b. False
Q:
DO NOT USE Almost every message has
a. content dimension.
b. relational dimension.
c. both a content and a relational dimension.
d. no dimensions unless the communicators intend them to.
e. an unintentional message.
Q:
When Marlina and Zach fight, they blow things out of proportion, interrupt each other, and yell. Their conflict style is most likely
a. volatile.
b. avoidant.
c. validating.
d. protective.
e. laissez-faire.
Q:
DO NOT USE The relational dimension of a message
a. makes statements about how the parties feel toward one another.
b. deals with one or more social needs.
c. are usually expressed nonverbally.
d. All of these choices are correct.
e. None of these choices are correct.
Q:
Having too many online friends can mean others perceive you as
a. not very social.
b. someone whose relationships are less than genuine.
c. not very friendly.
d. both b and c.
e. all of the above.
Q:
DO NOT USE Your roommate says, Its your turn to take out the trash in a demanding tone of voice. If you want to find out the relational dimension of the message, you should
a. remind your roommate nicely that you took the trash out last night
b. use perception checking to see if your roommate is upset with you.
c. negotiate other ways of dealing with the trash problem.
d. ask your roommates friends to explain the real problem.
e. point out how defensive your roommate sounds.
Q:
An example of a romantic turning point might be
a. a specific date.
b. a Facebook declaration.
c. the first big fight.
d. the first kiss.
e. All of the above are examples.
Q:
DO NOT USE In any relationship, the power to determine what will happen in the relationship is a type of relational control called
a. decision control.
b. conversation control.
c. distributional control.
d. powerful control.
e. context control.
Q:
Which of the following statements summarizes Scott Johnsons thoughts about his bi-racial family in the Looking At Diversity reading?
a. He is certain racial differences will not impact the children in his bi-racial family.
b. He is certain racial differences will significantly impact the children in his bi-racial family.
c. He is unsure how much of an impact racial differences will have on the children in his bi-racial family.
d. He is sure that they are all learning a lot and communicating frankly about the role of race in their lives.
e. Both c and d.
Q:
DO NOT USE Talking the most, interrupting the other person, and changing the topic most often are all common indicators of
a. conversation control.
b. decision control.
c. powerful control.
d. context control.
e. distributional control.
Q:
Social psychologist Roy Baumeister makes the case that, on average, most people want ___________ close, important relationships in their lives at any given time.
a. one to two
b. two to three
c. three to four
d. four to six
e. more than six
Q:
DO NOT USE Whenever we discuss a relationship with another, we are
a. arguing.
b. improving our relationship.
c. self-disclosing.
d. metacommunicating.
e. receiving double messages.
Q:
DO NOT USE The degree to which the partners in an interpersonal relationship like or appreciate one another is called
a. appreciation.
b. the communication of honesty.
c. self-respect.
d. affinity.
e. the like-love phenomenon.
Q:
DO NOT USE The stage where a couple might come up with our song is
a. initiating.
b. experimenting.
c. intensifying.
d. integrating.
e. bonding.
Q:
Fifteen-year old Bela wants to get her nose pierced. She feels comfortable making her case and discussing the idea with other family members, but the decision rests with her parents.
a. consensual
b. pluralistic
c. protective
d. laissez-faire
Q:
The family is trying to decide where to go for summer vacation. All family membersand maybe even other relativesget to weigh in with their perspectives until a consensus is reached.
a. consensual
b. pluralistic
c. protective
d. laissez-faire
Q:
Most family members do their own thing and make their own decisions without much discussion.
a. consensual
b. pluralistic
c. protective
d. laissez-faire
Q:
Twelve-year old Russell asks his parents if he can attend a rock concert. They say no and end the discussion there. Russell does not bring it up again.
a. consensual
b. pluralistic
c. protective
d. laissez-faire
Q:
DO NOT USE Conflicting desires for both intimacy and the lack of it in an interpersonal relationship lead to the
a. connection-autonomy dialectic.
b. cohesion-revolt dialectic.
c. predictability-novelty dialectic.
d. openness-privacy dialectic.
Q:
The text states that romantic partners who fear rejection and abandonment are likely to act in ways that increase the odds of their fears coming to pass. This example best relates to which concept from Chapter Three?
a. identity management
b. self-congruence
c. self-fulfilling prophecy
d. self-serving bias
e. halo effect
Q:
DO NOT USE The strategy where communicators respond to one end of the dialectical spectrum and ignore the other is
a. denial.
b. disorientation.
c. alternation.
d. segmentation.
e. recalibration.