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Q:
Studies of different cultures and conflict reveal that
a. assertiveness is valued worldwide.
b. North Americans avoid confrontation more than other cultures studied.
c. individualistic cultures are less assertive than collective ones.
d. the assertiveness appropriate in North America could be perceived as rude and insensitive in collectivist cultures.
e. All of these answers are correct are true.
Q:
One of the best methods to use to describe your problem and needs to a partner during conflict resolution is
a. paraphrasing.
b. perception checking.
c. the assertive message format.
d. high-level abstractions.
e. emotional description.
Q:
Rhonda complains to Collin that shes tired of their weekend routine. Irritated, Collin snaps back that hes tired of her complaining. Their conflict pattern reflects which of the following conflict styles?
a. complementary
b. symmetrical
c. tangential
d. conditional
e. None of these answers are correct
Q:
In order to decide which conflict style you should use, you should consider
a. the situation.
b. the other person.
c. your goals.
d. the relationship.
e. All of these answers are correct.
Q:
Conflict rituals
a. are always damaging.
b. should be replaced with compromise.
c. most often involve avoidance by both of the participants in the conflict.
d. become problems when they are seen as the only way to resolve problems.
e. are defined as ways partners use guilt and intimidation to fight dirty.
Q:
How do defensive behaviors work in the sphere of work relationships? Given your knowledge of Gibbs categories, what advice would you give to a manager?
Q:
At which step in the win-win, collaborative process would you utilize the assertive message format?
a. Identify your problem and unmet needs.
b. Negotiate a solution.
c. Make a date.
d. Describe your problem and needs.
e. Consider your partners point of view.
Q:
The term that describes the emotional tone of a personal relationship is
a. mood.
b. tone.
c. climate.
d. environment.
e. foundation.
Q:
The communication climate in a relationship is determined by the
a. roles each person has in the relationship.
b. similarities of the parties.
c. degree to which each person feels valued.
d. amount of self-disclosure that occurs.
e. listening and perceptual skills that each individual brings to the relationship.
Q:
A confirming response may
a. criticize the other.
b. criticize the other.
c. reveal deception.
d. recognize manipulation.
e. control the other.
Q:
Which of these strategies has been used successfully to protest slavery, secure rights for women, reject war, oppose racial segregation, and accomplish other great social change in principled and pragmatic ways?
a. aggressiveness
b. nonviolence
c. neutrality
d. all of the above
e. none of the above
Q:
People who act in accordance with Gibbs category of equality communicate that
a. everyone is equal in every way.
b. while they may have greater talent in some areas, all have just as much worth as human beings.
c. all human beings are created with the capacity to be equal in all areas.
d. All of these answers are correct.
e. None of the above answers are correct.
Q:
Jenna says, Sophia, Im really upset about how we divide the cooking chores. Sophia retorts, Speaking of cooking, my secretary brought in great cookies today. Sophias response is an example of a(n)
a. impervious response.
b. interrupting response.
c. irrelevant response.
d. impersonal response.
e. tangential response.
Q:
Lilly calls Cameron to invite her to a party, leaving the message on Camerons voicemail. After two days, Cameron still hasnt returned Lillys call. Lilly might interpret this as what type of response?
a. impervious.
b. interrupting.
c. irrelevant.
d. tangential.
e. impersonal.
Q:
You are such a couch potato is an example of what Gibb defense-arousing behavior?
a. evaluation.
b. control.
c. strategy.
d. neutrality.
e. superiority.
Q:
Which of the following statements is the best supportive alternative to the accusation, You just dont try hard enough.
a. You should try harder.
b. You give up too easily.
c. Im worried youll fail with two Ds.
d. You should study two hours every night.
e. Its time we had a talk about trying.
Q:
Which of the following is a nondefensive response to the criticism, Youve really messed up that account now?
a. Tell me what, in your mind, I did that upset you.
b. Not taking Mr. Kimble to dinner endangers the account?
c. So youre upset that the account may be lost?
d. Losing that account might really hurt our department?
e. All of these answers are correct to respond nondefensively to that criticism.
Q:
A consequence statement can describe
a. what happens to you, the speaker.
b. what happens to the person youre addressing or to others.
c. why youre bothered or pleased by anothers behavior.
d. what happens without moralizing about it.
e. All of these answers are correct.
Q:
If others start criticizing you, one productive way to respond is to
a. tell them to stop the criticism.
b. point out that criticism is not productive.
c. criticize them to show them how it feels.
d. ask for more specifics about what the criticism involves.
e. just back off; theres no effective way to deal with this kind of no-win situation.
Q:
The most visible way disconfirming messages reinforce one another, as when one attack leads to another and another, is termed a(n)
a. escalatory conflict spiral.
b. de-escalatory conflict spiral.
c. cognitive dissonance reaction.
d. impervious dyad.
e. pillow-talk incident.
Q:
How many times do you think Ill have to explain this to you?!
a. evaluation
b. control
c. neutrality
d. superiority
e. certainty
Q:
Your instructor tells you how poor your writing ability is and how wrong it is for you not to work harder on it. That instructor used the Gibb category of
a. description.
b. evaluation.
c. problem orientation.
d. equality.
e. provisionalism.
Q:
Thats the way of the world. Get used to it.
a. evaluation
b. control
c. neutrality
d. superiority
e. certainty
Q:
According to research findings about defensiveness, when one person in a dyad acts in a defensive manner
a. a counterattack is appropriate.
b. the partner will be supportive.
c. a defensive spiral usually results.
d. perceptions are not realistic.
e. self-disclosure usually takes place.
Q:
Youre a slob!
a. evaluation
b. control
c. neutrality
d. superiority
e. certainty
Q:
Another term which describes the Gibb defensive category of neutrality would be
a. understanding.
b. aggressive perception.
c. positive/negative balance.
d. displaced loyalty.
e. indifference.
Q:
Its my way or the highway!
a. evaluation
b. control
c. neutrality
d. superiority
e. certainty
Q:
Evaluative language is also described as
a. me language.
b. it language.
c. you language.
d. neutral language.
e. supportive language.
Q:
Being ignored is less disconfirming than being dismissed or attacked.
a. True
b. False
Q:
A communication climate has to do with the way people feel about each other as they carry out activities. a. True b. False
Q:
A spiral is always negative.
a. True
b. False
Q:
If an attack to our presenting self is justified, we will not react defensively.
a. True
b. False
Q:
Which of these behaviors is characterized by the use of we language?
a. evaluation
b. description
c. problem-orientation
d. strategy
e. provisionalism
Q:
Rankism best relates to which of these behaviors?
a. evaluation
b. superiority
c. control
d. strategy
e. certainty
Q:
Cassie felt ignored because Jaime kept playing on his phone during their lunch together. This example best illustrates which type of disconfirming message?
a. impersonal
b. ambiguous
c. incongruous
d. irrelevant
e. impervious
Q:
Brianne angrily waited three minutes at the counter before the clerk finished his phone conversation and signaled awareness that Brianne was waiting. Brianne wouldve felt better if the clerk had at least __________ her while she was waiting.
a. recognized
b. acknowledged
c. endorsed
d. been assertive with
e. responded nondefensively
Q:
All of the following are disconfirming messages except
a. interrupting the other person.
b. giving ambiguous responses.
c. ignoring the other person.
d. using a problem-oriented approach.
e. responding with clichs.
Q:
Perception makes little difference in determining whether a message is disconfirming.
a. True
b. False
Q:
All of the following are behavioral descriptions except
a. I notice youre frowning.
b. I saw you walk out of the party.
c. Your behavior tells me youre angry.
d. Youve shouted the last three times weve discussed money.
e. You havent said I love you in over a week.
Q:
When coping with criticism, it isnt a good idea to ask what else is wrong because it just brings up too much material to handle at one time.
a. True
b. False
Q:
Behavior that fits into Gibbs category of strategy attempts to manipulate the other into doing what you want.
a. True
b. False
Q:
What Gibb describes as spontaneity means saying the first thing that comes into your mind. a. True b. False
Q:
Whereas acknowledging others means you are interested in their ideas, endorsement means that you agree with them.
a. True
b. False
Q:
A supportive climate usually results from the expression of empathy.
a. True
b. False
Q:
When you decide to acknowledge an accurate criticism, an apology is also necessary.
a. True
b. False
Q:
Defensiveness is often a self-perpetuating cycle.
a. True
b. False
Q:
Once a progressive spiral has been established in a relationship, it is likely to continue indefinitely.
a. True
b. False
Q:
The assertive message format should always be used in the order given in your text for best results.
a. True
b. False
Q:
Its okay to reword the assertive message format to suit your own particular style of speaking.
a. True
b. False
Q:
Messages shaping the communication climate of a relationship can be both verbal and nonverbal.
a. True
b. False
Q:
Stating your intentions is an important element of an assertive message.
a. True
b. False
Q:
Tangential responses are one type of disconfirming message.
a. True
b. False
Q:
Just recognizing the other person isnt enough to be considered confirming.
a. True
b. False
Q:
Since ambiguous responses leave your partner unsure of your position, they would likely be interpreted as disconfirming.
a. True
b. False
Q:
Research of male and female intimacy styles shows that
a. differences are not as great as some people might think.
b. women disclose more than men.
c. women disclose more personal information than men.women disclose more personal information than men.
d. men grow close by doing things together.
e. All of these answer are correct.
Q:
Discuss the four dimensions of intimacy in a relationship that is important to you. Explain your satisfaction with the intimacy or distance in each area. Relate any other factors (change, independence, culture, gender, etc.) that affect your intimacy in this relationship.
Q:
Describe how the roles in your family are created and perpetuated through communication.
Q:
Describe the characteristics of family systems, and explain how they apply to your own family.
Q:
Explain why relationships require maintenance and the five strategies couples use to help maintain them.
Q:
Define a relational transgression and provide some examples of specific types of transgressions. Also, explain the four categories of transgressions.
Q:
Twelve-year old Russell asks his parents if he can attend a rock concert. They say no and end the discussion there. Russell does not bring it up again.
a. consensual
b. pluralistic
c. protective
d. laissez-faire
Q:
DO NOT USE Conflicting desires for both intimacy and the lack of it in an interpersonal relationship lead to the
a. connection-autonomy dialectic.
b. cohesion-revolt dialectic.
c. predictability-novelty dialectic.
d. openness-privacy dialectic.
Q:
The text states that romantic partners who fear rejection and abandonment are likely to act in ways that increase the odds of their fears coming to pass. This example best relates to which concept from Chapter Three?
a. identity management
b. self-congruence
c. self-fulfilling prophecy
d. self-serving bias
e. halo effect
Q:
DO NOT USE The strategy where communicators respond to one end of the dialectical spectrum and ignore the other is
a. denial.
b. disorientation.
c. alternation.
d. segmentation.
e. recalibration.
Q:
Siblings who are ___________ are often more extraverted and concerned with control than their brothers and sisters.
a. first-born
b. middle-born
c. last-born
d. caboose children
e. none of the above
Q:
DO NOT USE Judith and Natalie work for the same employer and often have lunch together to talk about their current romances, problems with their families, and apartment headaches. Most Saturday afternoons they play tennis together. Which relationship stage do they seem to be in?
a. initiating
b. differentiating
c. bonding
d. intensifying
e. circumscribing
Q:
Envisioning our family members represented in a mobile, with photos of each member suspended by a thread and connected to bars containing images of other members, may help us better understand the idea that
a. family communication is involuntary.
b. family communication is role-driven.
c. family communication is formative.
d. family communication patterns vary significantly.
e. families are systems.
Q:
DO NOT USE Molly makes an excuse not to attend a party she knows Jack is invited to. Shes most likely in which stage with Jack?
a. initiating
b. avoiding
c. circumscribing
d. experimenting
e. bonding
Q:
According to research studies, which family communication pattern produces more productive and satisfying results?
a. No pattern is necessarily better than another.
b. consensual
c. both consensual and pluralistic
d. protective
e. both protective and laissez-faire
Q:
DO NOT USE Almost every message has
a. content dimension.
b. relational dimension.
c. both a content and a relational dimension.
d. no dimensions unless the communicators intend them to.
e. an unintentional message.
Q:
When Marlina and Zach fight, they blow things out of proportion, interrupt each other, and yell. Their conflict style is most likely
a. volatile.
b. avoidant.
c. validating.
d. protective.
e. laissez-faire.
Q:
DO NOT USE The relational dimension of a message
a. makes statements about how the parties feel toward one another.
b. deals with one or more social needs.
c. are usually expressed nonverbally.
d. All of these choices are correct.
e. None of these choices are correct.
Q:
Having too many online friends can mean others perceive you as
a. not very social.
b. someone whose relationships are less than genuine.
c. not very friendly.
d. both b and c.
e. all of the above.
Q:
DO NOT USE Your roommate says, Its your turn to take out the trash in a demanding tone of voice. If you want to find out the relational dimension of the message, you should
a. remind your roommate nicely that you took the trash out last night
b. use perception checking to see if your roommate is upset with you.
c. negotiate other ways of dealing with the trash problem.
d. ask your roommates friends to explain the real problem.
e. point out how defensive your roommate sounds.
Q:
An example of a romantic turning point might be
a. a specific date.
b. a Facebook declaration.
c. the first big fight.
d. the first kiss.
e. All of the above are examples.
Q:
DO NOT USE In any relationship, the power to determine what will happen in the relationship is a type of relational control called
a. decision control.
b. conversation control.
c. distributional control.
d. powerful control.
e. context control.
Q:
Which of the following statements summarizes Scott Johnsons thoughts about his bi-racial family in the Looking At Diversity reading?
a. He is certain racial differences will not impact the children in his bi-racial family.
b. He is certain racial differences will significantly impact the children in his bi-racial family.
c. He is unsure how much of an impact racial differences will have on the children in his bi-racial family.
d. He is sure that they are all learning a lot and communicating frankly about the role of race in their lives.
e. Both c and d.
Q:
DO NOT USE Talking the most, interrupting the other person, and changing the topic most often are all common indicators of
a. conversation control.
b. decision control.
c. powerful control.
d. context control.
e. distributional control.
Q:
Social psychologist Roy Baumeister makes the case that, on average, most people want ___________ close, important relationships in their lives at any given time.
a. one to two
b. two to three
c. three to four
d. four to six
e. more than six
Q:
DO NOT USE Whenever we discuss a relationship with another, we are
a. arguing.
b. improving our relationship.
c. self-disclosing.
d. metacommunicating.
e. receiving double messages.