Media Study

Q: I think youre doing a terrific job. a. paraphrasing b. judging c. supporting d. advising e. analyzing

Q: You didnt like that restaurant, did you? is an example of a question that a. traps the speaker. b. makes a statement. c. carries a hidden agenda. d. seeks a correct answer. e. is based on an unchecked assumption.

Q: Sure its discouraging now, but it will be over soon, right? a. paraphrasing b. judging c. supporting d. advising e. analyzing

Q: When you give careful and thoughtful attention and responses to the messages you receive you are listening a. selectively. b. purposefully. c. mindfully. d. for factual information. e. for personal information.

Q: So youre upset because Chase didnt pay you back? a. paraphrasing b. judging c. supporting d. advising e. analyzing

Q: Im here if you need me is an example of what type of listening response? a. prompting b. supporting c. understanding d. judging e. helping

Q: The best thing for you to do is break up with him. a. paraphrasing b. judging c. supporting d. advising e. analyzing

Q: Have you ever thought about just giving her what she wants? a. paraphrasing b. judging c. supporting d. advising e. analyzing

Q: I cant believe it! Hes really a jerk for saying that. a. paraphrasing b. judging c. supporting d. advising e. analyzing

Q: So youre hoping shell call, but youre not sure what youll say if she does? a. paraphrasing b. judging c. supporting d. advising e. analyzing

Q: Of course you get pushed around. I told you thats what would happen if you dont tell people what you want. a. paraphrasing b. judging c. supporting d. advising e. analyzing

Q: According to your text, advice is a. only to be used when paraphrasing fails. b. helpful when it is correct or accurate. c. best when preceded by your analysis of a situation. d. actually unhelpful at least as often as it is helpful. e. less helpful than either supporting or judging response styles.

Q: His supervisor asked Arturo to generate a PowerPoint presentation for the Thursday team meeting. On Thursday, Arturo showed up without the presentation. Which element of the listening process is where Arturos listening failed? a. hearing b. attending c. understanding d. remembering e. any of the above

Q: Which is the best helping paraphrase response to the following statement? My boss keeps kidding me about how we should have an affair. I dont know what to do. Sometimes I think hes just joking, and sometimes I think its a real proposition. a. Either way its sexual harassment, which is illegal. You shouldnt let him get away with it! b. So you cant figure out his motives, is that it? c. You sound upset by this. d. You sound worried and confused because youre not sure if hes coming on to you or not. e. Thats a common problem these days. I can see why youre upset, and I dont blame you.

Q: Constructive criticism is a kind of listening response that falls into the category termed a. advising. b. judging. c. analyzing. d. supporting. e. questioning.

Q: Studies show that business people believe not only that listening is important but also that they do it well. a. True b. False

Q: Hearing occurs when the brain reconstructs electrochemical impulses into a representation of the original sound and then gives them meaning. a. True b. False

Q: Mindless listening is never suggested because it shows lack of concern for the speaker. a. True b. False

Q: Mindless listening can be potentially valuable. a. True b. False

Q: Whereas hearing is a physiological process, attending is a psychological one. a. True b. False

Q: Research suggests that most people remember about 60 percent of what they hear immediately after hearing it. a. True b. False

Q: Interruptions are one characteristic of stage-hogging. a. True b. False

Q: Insulated listeners respond only to the parts of your remarks that interest them. a. True b. False

Q: Advice given in a respectful, caring way is always the best listening response to use when approached with anothers problem. a. True b. False

Q: According to a study of college students and their communication activities, over 20 percent of their communication time was spent a. writing. b. speaking. c. engaging in interpersonal listening. d. reading. e. engaging in media listening.

Q: Of the many different elements in the listening process, hearing is the physiological dimension. a. True b. False

Q: All of the following are ineffective listening styles mentioned in the text except a. ambushing. b. insulated listening. c. stage hogging. d. pseudolistening. e. signal listening.

Q: According to your text, most people usually try their best to listen but their effectiveness is limited primarily by biological factors. a. True b. False

Q: Which best describes the relationship between our rate of hearing speech and the average rate of speaking? a. We speak at nearly the same rate we are able to listen. b. We can listen 4-6 times faster than an average person speaks. c. We are able to speak 2 times faster than an average person can listen. d. We are able to listen slightly faster than an average person speaks. e. We can listen twice as fast as an average person speaks.

Q: When you are paraphrasing, you need to repeat what the speaker has said word for word. a. True b. False

Q: The process of using questioning and paraphrasing messages is a type of a. linear communication. b. insensitive listening. c. selective perception. d. defensive behavior. e. perception checking.

Q: Factual information paraphrasing focuses on the ideas a speaker has expressed. a. True b. False

Q: Giving only the appearance of being attentive is termed a. pseudolistening. b. selective listening. c. defensive listening. d. insensitive listening. e. fake listening.

Q: Since all judging listening responses are negative, we should avoid them at all cost. a. True b. False

Q: The advantage of paraphrasing to help is that a. you can help the problem-holder to sort out the problem. b. you can suggest the solution thats best for your partner. c. you can point out your partners good ideas. d. you can share your own experiences and ideas. e. All of these answers are correct.

Q: You should rotate your styles of listening after one or two responses so that you dont become bored by any one style. a. True b. False

Q: While an important factor in making relationships work, listening is still less important than speaking. a. True b. False

Q: Give examples of ways in which nonverbal relational messages are conveyed through social media and other mediated communication channels.

Q: Because prompting involves using silences, it is not classified as a listening response. a. True b. False

Q: In your own words, describe what paraphrasing is and how it is used to help others solve their problems. Use real or hypothetical examples and concrete language to explain and illustrate your answer.

Q: Prompting is a more passive listening style than advising a. True b. False

Q: There are five elements in the listening process. Discuss each with a full and detailed explanation.

Q: Even if you give accurate advice to a person, that advice may not be helpful. a. True b. False

Q: Your text provides a number of reasons for why we dont listen better. Discuss each one of them and then identify/explain one or two that are main reasons for why you dont listen better.

Q: Accurate analysis of a problem may arouse defensiveness. a. True b. False

Q: According to research, most listeners retain 70 percent of a message for several weeks. a. True b. False

Q: A paraphrase that contains both thoughts and feelings can be a useful tool to help others because it allows the problem holder to unload concerns. a. True b. False

Q: There is no single best listening style to use in all situations. a. True b. False

Q: Questioning and paraphrasing are both forms of feedback. a. True b. False

Q: A good listener will always state her own judgment of the situation so the other person knows where she stands on the issue. a. True b. False

Q: Counterfeit questions are aimed at understanding others. a. True b. False

Q: You should do more paraphrasing than any other type of listening. a. True b. False

Q: Analyzing can be one way to help a speaker consider alternative meanings. a. True b. False

Q: We spend more time listening than in any other type of communication. a. True b. False

Q: Its impossible to listen effectively all of the time. a. True b. False

Q: During careful listening, your heart rate will quicken and your body temperature will rise. a. True b. False

Q: Since paraphrasing may not always be accurate, speaking tentatively allows the other person to make a correction. a. True b. False

Q: Studies show that good listeners keep eye contact and react with appropriate facial expressions. a. True b. False

Q: One characteristic of nonverbal communication is all behavior has communicative value. Describe two incidents from your experience which illustrate both deliberate and unintentional meaning derived from nonverbal communication in these two incidents. Identify the nonverbal behaviors that occurred. Identify the meanings you did/did not intend to convey and the meanings that were conveyed from your perspective and that of your partner in each incident.

Q: According to the text, the most helpful way of responding to a problem is to offer good, specific advice. a. True b. False

Q: One characteristic of nonverbal communication is that it is primarily relational. Discuss the three ways this occurs as explained in your text, using specific examples.

Q: Speaking is an active process; listening is a passive activity. a. True b. False

Q: Gender has a strong influence on nonverbal communication. Explain the differences between men and women in this area. Include your personal experiences in your discussion.

Q: Selective listening is a reasonable thing to do when screening commercials and keeping an ear out for the weather report. a. True b. False

Q: An indicator of deception is a. shorter periods of speaking. b. low rate of speech. c. more speech errors. d. higher vocal pitch. e. All of these choices are correct may be indicators of deception.

Q: All of the following statements are true about nonverbal gender differences except which one? a. Women use more facial expressions. b. Women stand closer to others. c. Women are more vocally expressive. d. Women are more likely to lean forward in conversations. e. Women use more head, hand, and arm gestures.

Q: Gina looked annoyed when she walked into the classroom and saw Megan sitting in the chair she usually sits in. The nonverbal communication Gina is demonstrating is a. kinesics. b. personal space. c. territoriality. d. chronemics. e. regulation.

Q: The design and environment of rooms a. communicate information about the owners personality. b. shape the interaction that takes place there. c. communicate information about the interests of the owner. d. All of these choices are correct.

Q: Edward T. Hall defines social distance as a. 0 to 18 inches. b. 18 inches to 4 feet. c. 4 feet to 12 feet. d. 12 feet to 25 feet. e. 25 feet and beyond.

Q: Kinesics is the study of a. personal distances. b. verbal and nonverbal behavior. c. body position and motion. d. environmental stress. e. clothing and color.

Q: Students who were shown interior home photos accurately identified that the homes communicated a. the homeowners politeness. b. the homeowners tenseness. c. the homeowners artistic interests. d. family orientations. e. All of these choices are correct.

Q: Proxemics is the study of a. the way people and animals use space. b. the way people use words to transmit messages. c. the way people use facial expressions. d. the way people use silence. e. the way people use vocal cues.

Q: Study of use and structure of time a. chronemics b. paralanguage c. disfluencies d. proxemics e. kinesics

Q: The many ways the voice communicatesincluding tone, speed, pitch, number and length of pauses, volume, etc.are called a. paralanguage. b. vocalics. c. noncommunicators. d. nonvocals. e. proxemics.

Q: Waving, shaking head, or finger a. chronemics b. paralanguage c. disfluencies d. proxemics e. kinesics

Q: All of the following are true about touch except which one? a. Touch can have a significant influence on health and well-being. b. Touch can signal a variety of relationships. c. Touch can be a way to communicate both negative and positive feelings. d. Touch can increase compliance. e. Touch in any of its forms can have positive effects.

Q: Arriving early for an appointment a. chronemics b. paralanguage c. disfluencies d. proxemics e. kinesics

Q: When our nonverbal behavior is unintentional, a. others disregard it. b. others attach more significance to it. c. others cant make interpretations based on it. d. others respond with their own unintentional behaviors. e. others recognize it and make interpretations based on it.

Q: A strong accent or husky voice a. chronemics b. paralanguage c. disfluencies d. proxemics e. kinesics

Q: Edward T. Halls Distance Zones are a. personal, impersonal, social, public. b. intimate, personal, social, public. c. intimate, non-intimate, social, public. d. open, blind, hidden, unknown e. None of these are correct.

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