Media Study

Q: Constructive criticism is a kind of listening response that falls into the category termed a. advising. b. judging. c. analyzing. d. supporting. e. questioning.

Q: Imagine youve been listening for some time to a friend talk about whether or not to drop out of school. Which is the best helping paraphrase response? a. Youre confused because there are as many reasons to stay as there are to leave, right? b. Which alternative sounds best to you? c. When youre this confused, its best to go with your heart. d. You do sound mixed up. Maybe you ought to hold off making a decision for a while. e. Tell me more. I think we can get to the bottom of this if we talk it out. Im listening.

Q: Your roommate gives the appearance of listening to you, but you can tell from her responses that her mind is elsewhere. You could call her listening style in this instance a. stage hogging. b. insulated listening. c. pseudolistening. d. defensive listening. e. ambushing.

Q: You meet a friend at the supermarket and ask how he is doing. He replies, Im OK for the most part, just stressed with all these finals. Which of the following is the best helping paraphrase response? a. Yeah, I know what you mean. b. So, youre stressed, huh? c. Youll be fine; you always get good grades. d. Bet youre wishing you hadnt taken 18 units, huh? e. So, youre managing most things just fine, but will be relieved when finals are over?

Q: I think that the reason youre so confused is that youre trying to make everyone else happy and forgetting your own happiness. This statement is what type of listening response? a. supporting b. advising c. questioning d. paraphrasing e. analyzing

Q: When you try to reflect the underlying theme in a statement, you are engaging in a. judging. b. questioning. c. paraphrasing. d. prompting. e. pseudolistening.

Q: Sure its unfair. But you shouldnt let that stop you. Life is unfair, so youre crazy to let it bother you. This statement is what type of response? a. supporting b. judging c. questioning d. paraphrasing e. parroting

Q: Thats a terrible idea! a. paraphrasing b. judging c. supporting d. advising e. analyzing

Q: Harper listens carefully to her instructor as he discusses the upcoming exam since she hopes to get an A. This illustrates what step in the listening process? a. hearing b. attending c. understanding d. responding e. remembering

Q: You ought to give it a try. Youve got nothing to lose. a. paraphrasing b. judging c. supporting d. advising e. analyzing

Q: All of the following are reasons why its impossible to listen well all the time except a. message overload. b. rapid thought. c. lack of training. d. faulty assumptions. e. message importance.

Q: Hes doing that because he doesnt think youll care. a. paraphrasing b. judging c. supporting d. advising e. analyzing

Q: The residual message is a. the part of the message we respond to. b. the part of the message we understand. c. the part of the message we remember. d. usually stated first. e. usually stated last.

Q: I think youre doing a terrific job. a. paraphrasing b. judging c. supporting d. advising e. analyzing

Q: You didnt like that restaurant, did you? is an example of a question that a. traps the speaker. b. makes a statement. c. carries a hidden agenda. d. seeks a correct answer. e. is based on an unchecked assumption.

Q: Insulated listeners respond only to the parts of your remarks that interest them. a. True b. False

Q: Advice given in a respectful, caring way is always the best listening response to use when approached with anothers problem. a. True b. False

Q: According to a study of college students and their communication activities, over 20 percent of their communication time was spent a. writing. b. speaking. c. engaging in interpersonal listening. d. reading. e. engaging in media listening.

Q: Of the many different elements in the listening process, hearing is the physiological dimension. a. True b. False

Q: All of the following are ineffective listening styles mentioned in the text except a. ambushing. b. insulated listening. c. stage hogging. d. pseudolistening. e. signal listening.

Q: According to your text, most people usually try their best to listen but their effectiveness is limited primarily by biological factors. a. True b. False

Q: Which best describes the relationship between our rate of hearing speech and the average rate of speaking? a. We speak at nearly the same rate we are able to listen. b. We can listen 4-6 times faster than an average person speaks. c. We are able to speak 2 times faster than an average person can listen. d. We are able to listen slightly faster than an average person speaks. e. We can listen twice as fast as an average person speaks.

Q: When you are paraphrasing, you need to repeat what the speaker has said word for word. a. True b. False

Q: The process of using questioning and paraphrasing messages is a type of a. linear communication. b. insensitive listening. c. selective perception. d. defensive behavior. e. perception checking.

Q: Factual information paraphrasing focuses on the ideas a speaker has expressed. a. True b. False

Q: Giving only the appearance of being attentive is termed a. pseudolistening. b. selective listening. c. defensive listening. d. insensitive listening. e. fake listening.

Q: Since all judging listening responses are negative, we should avoid them at all cost. a. True b. False

Q: The advantage of paraphrasing to help is that a. you can help the problem-holder to sort out the problem. b. you can suggest the solution thats best for your partner. c. you can point out your partners good ideas. d. you can share your own experiences and ideas. e. All of these answers are correct.

Q: You should rotate your styles of listening after one or two responses so that you dont become bored by any one style. a. True b. False

Q: While an important factor in making relationships work, listening is still less important than speaking. a. True b. False

Q: Studies show that business people believe not only that listening is important but also that they do it well. a. True b. False

Q: Hearing occurs when the brain reconstructs electrochemical impulses into a representation of the original sound and then gives them meaning. a. True b. False

Q: Mindless listening is never suggested because it shows lack of concern for the speaker. a. True b. False

Q: Mindless listening can be potentially valuable. a. True b. False

Q: Whereas hearing is a physiological process, attending is a psychological one. a. True b. False

Q: Research suggests that most people remember about 60 percent of what they hear immediately after hearing it. a. True b. False

Q: Interruptions are one characteristic of stage-hogging. a. True b. False

Q: You should do more paraphrasing than any other type of listening. a. True b. False

Q: Analyzing can be one way to help a speaker consider alternative meanings. a. True b. False

Q: We spend more time listening than in any other type of communication. a. True b. False

Q: Its impossible to listen effectively all of the time. a. True b. False

Q: During careful listening, your heart rate will quicken and your body temperature will rise. a. True b. False

Q: Since paraphrasing may not always be accurate, speaking tentatively allows the other person to make a correction. a. True b. False

Q: Studies show that good listeners keep eye contact and react with appropriate facial expressions. a. True b. False

Q: One characteristic of nonverbal communication is all behavior has communicative value. Describe two incidents from your experience which illustrate both deliberate and unintentional meaning derived from nonverbal communication in these two incidents. Identify the nonverbal behaviors that occurred. Identify the meanings you did/did not intend to convey and the meanings that were conveyed from your perspective and that of your partner in each incident.

Q: According to the text, the most helpful way of responding to a problem is to offer good, specific advice. a. True b. False

Q: One characteristic of nonverbal communication is that it is primarily relational. Discuss the three ways this occurs as explained in your text, using specific examples.

Q: Speaking is an active process; listening is a passive activity. a. True b. False

Q: Gender has a strong influence on nonverbal communication. Explain the differences between men and women in this area. Include your personal experiences in your discussion.

Q: Selective listening is a reasonable thing to do when screening commercials and keeping an ear out for the weather report. a. True b. False

Q: Give examples of ways in which nonverbal relational messages are conveyed through social media and other mediated communication channels.

Q: Because prompting involves using silences, it is not classified as a listening response. a. True b. False

Q: In your own words, describe what paraphrasing is and how it is used to help others solve their problems. Use real or hypothetical examples and concrete language to explain and illustrate your answer.

Q: Prompting is a more passive listening style than advising a. True b. False

Q: There are five elements in the listening process. Discuss each with a full and detailed explanation.

Q: Even if you give accurate advice to a person, that advice may not be helpful. a. True b. False

Q: Your text provides a number of reasons for why we dont listen better. Discuss each one of them and then identify/explain one or two that are main reasons for why you dont listen better.

Q: Accurate analysis of a problem may arouse defensiveness. a. True b. False

Q: According to research, most listeners retain 70 percent of a message for several weeks. a. True b. False

Q: A paraphrase that contains both thoughts and feelings can be a useful tool to help others because it allows the problem holder to unload concerns. a. True b. False

Q: There is no single best listening style to use in all situations. a. True b. False

Q: Questioning and paraphrasing are both forms of feedback. a. True b. False

Q: A good listener will always state her own judgment of the situation so the other person knows where she stands on the issue. a. True b. False

Q: Counterfeit questions are aimed at understanding others. a. True b. False

Q: All of the following are true about touch except which one? a. Touch can have a significant influence on health and well-being. b. Touch can signal a variety of relationships. c. Touch can be a way to communicate both negative and positive feelings. d. Touch can increase compliance. e. Touch in any of its forms can have positive effects.

Q: Arriving early for an appointment a. chronemics b. paralanguage c. disfluencies d. proxemics e. kinesics

Q: When our nonverbal behavior is unintentional, a. others disregard it. b. others attach more significance to it. c. others cant make interpretations based on it. d. others respond with their own unintentional behaviors. e. others recognize it and make interpretations based on it.

Q: A strong accent or husky voice a. chronemics b. paralanguage c. disfluencies d. proxemics e. kinesics

Q: Edward T. Halls Distance Zones are a. personal, impersonal, social, public. b. intimate, personal, social, public. c. intimate, non-intimate, social, public. d. open, blind, hidden, unknown e. None of these are correct.

Q: Uh, um, er a. chronemics b. paralanguage c. disfluencies d. proxemics e. kinesics

Q: Adaptors are a. unconscious. b. signs of deception. c. excitement cues. d. attempts to attract others. e. signs of vulnerability.

Q: Standing at arms length a. chronemics b. paralanguage c. disfluencies d. proxemics e. kinesics

Q: When Kenji nods his head up and down rather than saying Yes, he is using a nonverbal behavior known as a(n) a. facilitator. b. interlocutor. c. emblem. d. nonverbalator. e. encoder.

Q: Research reveals that use of manipulators is often a sign of a. discomfort. b. power. c. shyness. d. dogmatism. e. inferiority.

Q: Imagine that you have been commissioned to design a new campus center. What sort of communication should take place there? What kinds of furnishings and decorations would you suggest to increase the likelihood of this communication occurring? What messages would your choice of designs and decorations communicate?

Q: Nodding, looking away, or moving toward the door are nonverbal behaviors that illustrate the nonverbal function of a. substituting. b. regulating. c. accenting. d. repeating. e. complementing.

Q: All of the following are true about the voice and communication except which one? a. Communicators who speak loudly and without hesitations are viewed as more confident than those who pause and speak quietly. b. Paralinguistic cues help us identify the strength of an emotion being expressed, unless its being expressed in a language we dont speak. c. Some vocal factors influence the way a speaker is perceived. d. Accents that identify a speakers membership in a group lead to more positive evaluations of that person if the group is a prestigious one. e. People with more attractive voices are rated more highly than those with less attractive voices.

Q: Althea shrugs her shoulders in response to Nicoles question. Althea is using a function of nonverbal communication known as a. regulating. b. accenting. c. substituting. d. complementing. e. repeating.

Q: An indicator of deception is a. shorter periods of speaking. b. low rate of speech. c. more speech errors. d. higher vocal pitch. e. All of these choices are correct may be indicators of deception.

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