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Q:
What is organizational behavior?
Q:
What are conceptual skills? How are they different from human skills?
Q:
How do Mintzberg's roles of a liaison, spokesperson, and entrepreneur differ from one another? Explain.
Q:
According to Mintzberg, how does the monitor role differ from the disseminator role?
Q:
Samantha Reeves works as a sales manager at Synergy Bank. Explain the nature of tasks she would be performing according to Mintzberg's concept of leadership role.
Q:
How are the management functions of planning, organizing, and leading different from one another? Explain.
Q:
Discuss the growing importance of interpersonal skills in the workplace.
Q:
Group functioning refers to the quantity and quality of a group's work output.
Q:
The discretionary behavior that is not part of an employee€s formal job requirements and that contributes to the psychological and social environment of the workplace is called cohesive behavior.
Q:
A way for managers to respond to the problem of unethical behavior is to provide in-house advisors who can be contacted anonymously.
Q:
Evidence that an organization is able to exist and grow over the long term is called organizational survival.
Q:
The job of a guest relations executive at a hotel is a kind of service job.
Q:
Workforce diversity refers to how organizations are becoming more homogeneous in terms of gender, race, and ethnicity.
Q:
Managers at global companies have realized that economic values are generally transferable across national boundaries.
Q:
Organizational behavior cannot offer reasonably accurate explanations of human behavior or make valid predictions.
Q:
Human beings are simple in nature and, thus, simple, universal principles explain all kinds of organizational behavior.
Q:
Entomology is the study of societies to learn about human beings and their activities.
Q:
Psychology seeks to measure, explain, and sometimes change the behavior of humans and other animals.
Q:
While sociology focuses on the individual, psychology studies people in relation to their social environment or culture.
Q:
One major study area of social psychology is change, how to implement it, and how to reduce barriers to its acceptance.
Q:
Psychology contributes to the study of organizational behavior at the macro level whereas anthropology contributes at the micro level.
Q:
Evidence-based management complements systematic study by basing managerial decisions on the best available scientific evidence.
Q:
Organizational behavior applies the knowledge gained about individuals, groups, and the effect of structure on behavior in order to make organizations work more effectively.
Q:
A degree in architecture will provide a student with the human skills required for a job.
Q:
The planning function involves defining an organization's goals and establishing an overall strategy for achieving those goals.
Q:
An organization is a consciously coordinated social unit composed of two or more people.
Q:
In the current competitive workplace, technical skills are the only skills that managers require to be successful.
Q:
Group ________ is the extent to which members of a group support and validate one another at work. A) affect B) associability C) think D) cohesion E) maturity
Q:
The discretionary behavior that is not part of an employee€s formal job requirements and that contributes to the psychological and social environment of the workplace is called ________ behavior. A) withdrawal B) associative C) networked D) citizenship E) cohesive
Q:
Which of the following is an example of an outcome at an individual level? A) structure B) culture C) politics D) power E) attitude
Q:
________ is an example of an outcome at the organizational level. A) Profitability B) Diversity C) Personality D) Mood E) Culture
Q:
Which of the following is an example of a process at the organizational level? A) attitudes and stress B) withdrawal behavior C) emotions and moods D) change of practices E) team responsibilities
Q:
An example of a process at a group level is ________. A) diversity B) communication C) values D) culture E) emotions
Q:
Which of the following is an example of a process at an individual level? A) group cohesion B) values C) decision making D) withdrawal behavior E) power and politics
Q:
Which of the following is one of the three variables proposed by a basic OB model which refers to actions that individuals, groups, and organizations engage in as a result of inputs? A) processes B) scrutinization C) planning D) association E) evaluation
Q:
An example of an input at an organizational level is ________. A) motivation B) conflict C) power D) communication E) structure
Q:
Which of the following is an example of an input at an individual level? A) motivation B) moods C) values D) perception E) emotions
Q:
With reference to a basic OB model, ________ are determined in advance of the employment relationship and refer to variables such as personality, group structure, and organizational culture that lead to processes. A) actions B) inputs C) outcome D) processes E) goals
Q:
Which of the following is true regarding models? A) Models propose five types of variables. B) Models proceed from outcomes to processes. C) Models are used only in manufacturing organizations. D) Models proceed from processes to inputs. E) Models show that outcomes can influence inputs in the future.
Q:
A(n) ________ is an abstraction of reality, a simplified representation of some real-world phenomenon. A) model B) input C) process D) outcome E) objective
Q:
Which of the following is an example of an ethical dilemma? A) Should I work extra hours to complete my assignment? B) Should I e-mail my manager about queries on the project? C) Should I discuss with the management the perks being offered? D) Should I ask my manager for leave during Christmas? E) Should I play politics to advance my career?
Q:
The concept of "reflected best-self" involves ________.
A) focusing on eliminating shortcomings to bring out the best in oneself
B) making employees aware of their weaknesses and rectifying them
C) observing and monitoring drawbacks of a team and then increasing their efficiency with the help of adequate training
D) asking employees to think about when they were at their personal best in order to exploit their strengths
E) studying industry-wide best practices and then implementing it
Q:
________ is a key independent variable in positive organizational behavior research. A) Engagement B) Apathy C) Despair D) Constraint E) Pessimism
Q:
Which of the following is true regarding positive organizational scholarship? A) It involves monitoring negative practices in organizations and rectifying them. B) It deals with how employees should analyze weaknesses and convert them into strengths. C) It studies how organizations develop human strengths, foster vitality, and unlock potential. D) It dwells on limitations that an organization faces and how it can turn them into opportunities. E) It involves scrutinizing loopholes in organizational practices and filling gaps in processes.
Q:
Which of the following is a cause of work-life conflicts?
A) global organizations
B) sensemaking
C) privatization of essential industries
D) downshifting
E) use of self-managed teams
Q:
Christopher Richardson works as a graphic designer in Sydney. He often coordinates with colleagues working in Germany. In addition, he interacts with clients across the globe. Which of the following is most likely to facilitate his communications with clients and colleagues? A) ergonomic cubicle B) lateral thinking C) sensemaking D) systems thinking E) networked organization
Q:
Which of the following is the major challenge for managers in a fully networked organization?
A) eliminating the need for paper communication by relying entirely on e-mail, file transfers, and the like
B) retaining team members who can easily move to another employer when demand for their services changes
C) managing contract and temporary workers
D) maintaining a "virtual office" through the use of computers, interoffice networks, and the Internet
E) managing people who work together but are geographically separated
Q:
Which of the following terms best describes organizations that allow people to communicate and work together even though they may be thousands of miles apart? A) networked organizations B) hierarchical organizations C) matrix organizations D) stable organizations E) flat organizations
Q:
Recent studies show ________. A) the line between work and non-work is becoming less blurred B) most employees are achieving a better work-life balance C) money and recognition define career success above all else D) the majority of men and women rank autonomy as the number one indicator of career success E) attaining a balance between personal life and work is a primary career goal
Q:
Which of the following is not a reality for today's workforce?
A) Many workers never get away from the virtual workplace.
B) Organizations are asking employees to put in longer hours.
C) Employees have fewer outside commitments.
D) Issues related to well-being have dropped as the number of employees who work at home rises.
E) The line between work and non-work time has become blurred.
Q:
Which of the following is an example of a position in a service job? A) human resource executive B) administrative executive C) flight attendant D) environmental campaigner E) production line worker
Q:
A common characteristic of service jobs is that they ________.
A) need substantial interaction with an organization's customers
B) offer much higher pay in comparison with other non-service jobs
C) have fewer working hours than other jobs
D) require very little job knowledge compared to other jobs
E) provide more perks and benefits to employees
Q:
By 2020, the 55-and-older age group of the U.S. labor force will represent approximately ________ of the total labor force. A) one-quarter B) one-third C) one-half D) two-thirds E) three-quarters
Q:
________ refers to the heterogeneity of organizations in terms of gender, age, race, ethnicity, sexual orientation, and inclusion of other diverse groups. A) Workforce associability B) Workforce diversity C) Cultural similarity D) Organizational congruity E) Operational homogeneity
Q:
Gould Furniture is one of the leading furniture companies in Indonesia. In the past, the company had a homogeneous workforce of Indonesian employees. The company is desperate to cut operating and manufacturing costs and, hence, is considering outsourcing part of the manufacturing process to low-cost Vietnam. However, local community leaders across the country are strongly opposing this decision. They believe that exporting jobs to other countries is detrimental to their country in every way possible. Which of the following, if true, is the flaw in the local community leaders€ opinion?
A) The country has one of the lowest rates of employment in Asia.
B) Over 85 percent of Indonesia's revenue comes from agriculture.
C) The furniture market contributes to 20 percent of deforestation in the country.
D) The government of Indonesia provides substantial subsidies to start-up companies.
E) Gould Furniture has alliances with local furniture companies in Vietnam.
Q:
The bookselling industry was revolutionized by ________. A) Mintzberg€s Theory of Management B) evidence-based management C) Luthan€s findings on management behavior D) intuition E) the availability of Big Data
Q:
Managers who oversee the movement of jobs to countries with low-cost labor are most likely to ________. A) provide poor customer service B) face opposition from labor groups C) manage a culturally homogeneous workforce D) operate in niche markets E) lose competitive advantage by exporting jobs
Q:
Which of the following is a result of globalization? A) organizations being bound by national borders B) lower production of goods in developing nations C) highly homogeneous workforce D) shared social value among all cultures E) jobs moving to nations with low-cost labor
Q:
________ variables are variables that moderate the relationship between two or more variables. A) Global B) General C) Dependent D) Non-reactive E) Contingency
Q:
Raymond Mayer is conducting a study on discrimination against campaign activists based on gender. In his study, he noted that male executives who visited Indonesian villages to promote the use of renewable energy received a highly positive response. In contrast, women who visited the same villages received an antagonistic response. However, Mayer stated that his findings only applied to villages. In this study, the presence of a village is considered a ________ variable. A) global B) general C) dependent D) non-reactive E) contingency
Q:
Which of the following is true regarding contingency variables? A) They refer to situational factors that moderate the relationship between two or more variables. B) They make simple, accurate, and sweeping generalizations about concepts in organizational behavior. C) They indicate that everyone is motivated by money and financial perks. D) They refer to scientific factors which are based on universal truths. E) They remain constant irrespective of any change in the environment.
Q:
Myriam is analyzing the gender roles of men and women in management in the United States and comparing them to the gender roles in management in Japan. She is surveying fifty male and fifty female managers in each country to compare their daily behavior. Myriam's study exemplifies how ________ contributes to OB.
A) anthropology
B) psychology
C) archaeology
D) political science
E) corporate strategy
Q:
You are bringing together faculty from different behavioral disciplines to author a new textbook in organizational behavior. Represented are professors from psychology, sociology, social psychology, anthropology, political science, and industrial engineering. Which faculty member is most likely to furnish information about personality, learning, and motivation? A) sociology B) psychology C) anthropology D) political science E) industrial engineering
Q:
Austin Reed is a graduate student helping to organize a study on individual job satisfaction. The study focuses on the top five causes of satisfaction or dissatisfaction on the job. His department is surveying 200 individuals in 100 different types of organizations. Austin is most likely a graduate student in the department of ________.
A) psychology
B) anthropology
C) political science
D) entomology
E) archaeology
Q:
Which of the following fields of study is most likely to involve studying organizational culture, formal organization theory, and structure? A) sociology B) deontology C) epistemology D) agnotology E) dysteleology
Q:
________ is the study of societies to learn about human beings and their activities. A) Anthropology B) Deontology C) Epistemology D) Agnotology E) Dysteleology
Q:
Which of the following is a difference between sociology and psychology? A) Sociology studies humans and animals whereas psychology focuses exclusively on humans. B) Sociology studies people in relation to their social culture whereas psychology focuses on the individual. C) Sociology incorporates research from social sciences, philosophy, and natural sciences; psychology does not. D) Sociology uses various methods of empirical investigation whereas psychology uses limited critical analyses. E) Sociology uses only qualitative techniques whereas psychology uses both qualitative and quantitative techniques.
Q:
Which of the following disciplines blends concepts from both psychology and sociology to focus on people's influence on one another?
A) social psychology
B) cosmology
C) parapsychology
D) lexicology
E) eschatology
Q:
________ seeks to measure, explain, and sometimes change the behavior of humans and other animals. A) Meteorology B) Theology C) Epistemology D) Lexicology E) Psychology
Q:
________ refers to a gut feeling not necessarily supported by research. A) Intuition B) Reasoning C) Rationality D) Logic E) Inference
Q:
________ refers to basing managerial decisions on the best available scientific proof. A) Emergency management B) Personal knowledge management C) Property management D) Evidence-based management E) Knowledge management
Q:
Analyzing relationships, determining causes and effects, and basing conclusions on scientific evidence, all constitute aspects of ________ study. A) organizational B) intuitive C) theoretical D) systematic E) case-based
Q:
In order to predict human behavior, it is best to supplement intuitive opinions with information derived from ________. A) common sense B) direct observation C) systematic study D) speculation E) organizational theory
Q:
Which of the following is true regarding systematic study? A) It attributes causes and effects based on intuition. B) It involves supporting decisions based on gut feelings. C) It analyzes relationships based on previous experiences. D) It involves analyzing relationships based on scientific data. E) It involves taking action based on instinct.
Q:
Which of the following does systematic study use to look at relationships to attribute causes and effects? A) intuitive data B) feelings C) scientific data D) instinct E) premonition
Q:
Which of the following determinants of behavior does organizational behavior study? A) profits B) job satisfaction C) perks D) individuals E) collective bargaining
Q:
Which of the following best defines organizational behavior? A) It involves the study of groups of people coming together for collective bargaining. B) It involves the study of what people do in a company and how it affects the company€s output. C) It involves analyzing different people in an industry with independent profit-centered motives. D) It involves developing exclusively the knowledge of managers and senior-level employees. E) It is a field which is not influenced by factors in the external world.
Q:
According to Fred Luthans and his associates, managers who are involved in networking activities are most likely to undertake which of the following? A) planning B) decision making C) controlling D) politicking E) staffing
Q:
According to Fred Luthans and his associates€ study of 450 managers, ________ made the largest contribution to the success of managers in terms of speed of promotion within their organization. A) networking B) decision making C) planning D) controlling E) staffing
Q:
According to Fred Luthans and his associates, managers involved in traditional management activities undertook which of the following tasks? A) motivating B) socializing C) decision making D) training E) politicking