Q&A Hero

Q: What are the five steps that Skow and Stephan suggest for students in intercultural classrooms?

Q: How do McDaniel and Samovar define culture? According to those authors, what does culture do?

Q: How does paralinguistics influence communication in an intercultural classroom?

Q: Describe the ways that intercultural communication has been instrumental in creating change on a global scale, using the examples from history given by McDaniel and Samovar.

Q: How can rules of politeness cause issues in intercultural classrooms? Provide specific examples from the reading or your own experience to demonstrate your understanding.

Q: The cultural rules that govern communication are ________. a. easily overcome b. explicitly stated c. implicit d. universal

Q: How do the cultural values of individualism and collectivism affect classroom interactions?

Q: Korzenny argues that we must ________. a. accept that ethnocentrism is natural and endemic in order to overcome it b. deny our own natural tendencies toward ethnocentrism in order to defeat it c. encourage ethnocentrism in order to foster a greater sense of national pride d. ignore ethnocentrism in order to eliminate it from the global community

Q: What are some of the differences in the ways in which German and American corporations are organized?

Q: Ethnocentrism involves _______. a. recognizing the value of cultural diversity b. preferring the out-group over the in-group c. assigning positive attributes to people like ourselves d. considering other cultures to be superior to ones own

Q: How does the German education system support German business?

Q: According to Korzenny, human communication does all of the following EXCEPT__________. a. creates culture b. destroys culture c. changes culture d. reinforces culture

Q: In what ways does the German educational system differ from that of the United States?

Q: Which of the following is NOT an Asiacentric proposition regarding communication and worldview? a. self-directedness b. circularity c. reciprocity d. relationality

Q: What are some of the similarities of American and German business cultures?

Q: According to Miike, conflict arises _______. a. from cultural differences b. from ignorance of cultural differences c. from dogmatic adherence to cultural norms d. A and C are true

Q: In a group-oriented Japanese business organization where harmonious relationships are important, how do Japanese business people exchange and express frank and honest opinions?

Q: The core values of the Eurocentric worldview have ________. a. been used to scrutinize and judge non-European versions of humanity b. shaped false dichotomies such as the civilized and the primitive c. made us oblivious to the past and potential contributions of non-European cultures to human civilization d. A, B, and C are true.

Q: In what ways do face-to-face conferences in Japanese business organizations differ from those in Western business organizations?

Q: The core values of the Enlightenment mentality that dominates the Eurocentric worldview include all of the following EXCEPT______________. a. rationality b. material progress c. individual liberty d. interdependence

Q: How does the position of Chief Executive Officer in Japanese companies differ from that position in Western business organizations?

Q: Which layer of culture in Ishiis (1997) model is the most invisible? a. the mental layer b. the behavioral layer c. the psychological layer d. the anthropological layer

Q: How does the employment system in Japan foster group orientation?

Q: Which layer of culture in Ishiis (1997) model refers to artifacts such as tools and clothing? a. the mental layer b. the behavioral layer c. the anthropological layer d. the material layer

Q: Doctors in Argentina, Brazil, and India based their perceptions of their own success on ________. a. whether the patient lived or died b. whether or not the patient experienced any pain c. whether or not the doctor had done all he or she could for the patient d. whether or not the patients family was pleased with the outcome

Q: According to Miike, the form of cultural coexistence in which all cultures are considered equal and people learn different outlooks from different cultures is known as ________. a. cultures between b. cultures in hierarchy c. cultures alongside d. cultures within

Q: How did collectivism influence the doctors in Argentina, Brazil, and India? a. It caused them to treat the patient and his or her family as a unit. b. It caused them to be more direct in their discussions of disturbing diagnoses. c. It caused them to consider their patients one homogeneous group. d. It caused them to fiercely protect the privacy of their patients, even from family members.

Q: Saint-Jacques argues that understanding ones own culture ________. a. leads to an increased level of ethnocentrism b. is important for understanding other cultures c. is impossible for most people d. can cause culture to change less rapidly

Q: Why did most doctors from Argentina, Brazil, and India report that they would tell their patients half-truths about a disturbing diagnosis? a. They wanted to appear competent enough to cure the patient of any malady. b. They themselves would rather not be told bad news directly. c. They preferred to start treatments before revealing the diagnosis. d. They worried about the psychological readiness of the patient.

Q: Which of the following statements accurately describes a way that Japanese culture is changing to become more individualistic? a. Employees are more likely to work nights and weekends. b. Married couples are having more children. c. People tend to keep their jobs for longer than they did in the past. d. Divorce rates have risen dramatically.

Q: Which linguistic practice below caused U.S.-trained health care providers to misunderstand their South-East Asian patients? a. the use of the word yes to mean I hear you and I will answer your question b. the use of idiomatic expressions translated directly into English c. the use of half-truths that obscured the patients true illness d. the use of translators that were not well versed in South-East Asian languages

Q: According to Saint-Jacques, identities are ________. a. constantly evolving b. permanent after puberty c. determined by culture rather than individual personality d. unaffected by the world around us

Q: Which statement below is true of the use of translators in medical encounters? a. They are almost always professional translators rather than family members. b. There are few miscommunications between doctors and patients when translators are used. c. Translators sometimes choose not to translate what a patient has said. d. Translators usually make communications smoother because they do not use medical jargon.

Q: Saint-Jacques does not endorse using the cultural dimensions of individualism and collectivism in part because _______. a. cultures are homogenous b. cultural practices override individual differences c. cultural dimensions are very difficult to accurately to measure d. cultures change very little over time

Q: What is Curanderismo? a. Chinese traditional medicine b. Hispanic folk-healing beliefs c. European-based diagnosis techniques d. Native American religious healing

Q: Which of the following is one of the three basic facts for a theory of culture and intercultural understanding according to Bernard Saint-Jacques? a. Comparisons should emphasize features of a given culture as unique attributes. b. A nation or ethnic group ideally should be considered as a single unit. c. Culture is dynamic, not static. d. A and B are true.

Q: The dominant medical system found in American hospitals and clinics is the ________. a. holistic belief system b. biomedical belief system c. integrative medicine system d. pseudoscientific system

Q: An example of a nonverbal behavior associated with culture is ________. a. greeting others with a handshake b. using direct eye contact to make a good first impression c. listening to a presentation with your eyes closed d. A, B, and C are true.

Q: According to the reading, which group(s) employ topic-chaining discourse as a way to communicate in the classroom? a. African American students b. Asian students c. Native American students d. A, B, and C are true.

Q: An individuals orientation toward philosophical concepts such as religion, the universe, nature, etc. is that persons ________. a. ethnocentrism b. perception c. worldview d. culture

Q: Which of the following uses talk story to create an idea, tell a story, or complete a learning task? a. Native Hawaiian students b. Asian students c. European American students d. African American students

Q: Those things we hold important in life, such as morality, ethics, and aesthetics reflect our ________. a. values b. attitudes c. beliefs d. opinions

Q: Participatory-interactive communication style has been observed among ________. a. African Americans b. Latinos c. Native Hawaiians d. A, B, and C are true.

Q: Which characteristic of culture would be especially detrimental to intercultural communication according to McDaniel and Samovar? a. Culture is symbolic. b. Culture is ethnocentric. c. Culture is dynamic. d. Culture is learned.

Q: Associative discourse is characterized by ________. a. one associated topic being discussed at a time b. more than one issue being addressed at the same time c. direct responses to questions d. B and C are true.

Q: The statement, If exposed only to a U.S. cultural orientation, it is likely that you would develop the idea that your way of life was superior, and you would tend to view the rest of the world from that perspective, best illustrates which of the following characteristics of culture? a. Culture is learned. b. Culture is transmitted inter-generationally. c. Culture is ethnocentric. d. Culture is symbolic.

Q: Which group below uses the communicative practice of rapport talk? a. European American females b. African American males c. Native American elderly people d. Asian American teenagers

Q: The applied definition of culture presented by McDaniel and Samovar states that culture ________. a. is the sense of belonging to a particular ethnic group b. provides the rules for living and functioning in society c. is exemplified by theater, opera, and other high art structures d. does not exist in a vacuum, yet remains static over time

Q: The participatory-interactive style of communicating used by many African Americans in which listeners give encouragement and commentary while a speaker is talking is called ________. a. rapport-talk b. call-response c. talk story d. stage setting

Q: What is/are the basic function(s) of culture? a. to help people deal with problems b. to describe a predictable world in which the individual is firmly rooted c. to make sense of surroundings and ease transitions d. A, B, and C are true.

Q: The passive-receptive communication style in the traditional classroom involves ________. a. engaging with a teacher as he or she is talking b. waiting to consider a teachers point until he or she has finished talking c. listening quietly while the teacher talks d. ignoring the teacher as he or she talks

Q: Culture is ________. a. static b. learned c. random d. innate

Q: Which of the following options are problematic for intercultural communication in the classroom? a. rules of politeness b. idiomatic expressions c. content of communication d. A, B, and C are correct.

Q: A bad connection during a cell phone conversation is an example of ________. a. physiological noise b. semantic noise c. physical noise d. psychological noise

Q: Which option below best describes a common Chinese teaching strategy? a. writing information on the board but not explaining it so students can piece it together themselves b. giving a very thorough explanation to ensure that students understand every facet of a concept c. encouraging lively debate among students in order to tease out the meaning of a concept d. using stories to present an argument in order to convince students of a particular point of view

Q: The different types of interference or distractions that can negatively affect communication are known as ________. a. noise b. channels c. feedback d. responses

Q: Which of the following options is NOT one of the types of silence used in classrooms as identified by Rounds (1987)? a. administrative b. asocial c. strategic d. empty

Q: Which part of the framework of communication involves any action taken by the receiver of a message as a result of the meaning he or she assigns to that message? a. the channel b. the environment c. the feedback d. the response

Q: In collectivist cultures, ________. a. students frequently ask questions in class b. older people are frequently encouraged to pursue an education c. students are expected to speak up only when called upon d. teachers encourage students to differentiate themselves from the rest of the class

Q: When people communicate, they do so to ________. a. entertain b. persuade c. inform d. A, B, and C are true

Q: How do Germans and Americans approach group work differently? a. Unlike Americans, Germans do not typically engage in group work. b. Unlike Americans, Germans do not meet to discuss a project after tasks have been assigned. c. Unlike Americans, Germans do not typically engage in the planning phase of a project. d. Unlike Americans, Germans consult with specialists in their field often during group work.

Q: During which major event was the academic discipline of intercultural communication born? a. the Revolutionary War b. World War I c. World War II d. the Vietnam War

Q: What aspect of business is common in the United States but rare in Germany? a. appointments b. brainstorming sessions c. group work d. oral presentations

Q: According to McDaniel and Samovar, intercultural communication has had a substantial impact on all of the following global changes EXCEPT_______________. a. the domestication of animals b. the spread of major world religions c. the development of international trade d. the dissemination of technological innovations

Q: How do Germans feel about small talk? a. They consider it necessary to begin any business interaction. b. They use it to break the ice in business contexts but not in social contexts. c. They use it only to begin presentations and meetings. d. They consider it to be a waste of time in business contexts.

Q: Which type of conflict occurs when the communication norms of group members are incongruent? a. pseudo-conflict b. issue-related conflict c. personality-related conflict d. culture-related conflict

Q: _____________ is a disagreement or clash among ideas, principles, or people. a. Conflict b. Debate c. Argument d. Synergy

Q: Using "I language" that phrases your interpretations and opinions as your own rather than defense-arousing "you language" is a strategy that should be employed in ___________________. a. panel discussion b. paraphrasing c. both paraphrasing and panel discussion d. none of these choices are correct

Q: ______________ is when the result of group work is better than what one member could achieve alone. a. Cohesiveness b. Productivity c. Dynamics d. Synergy

Q: All of the following are behaviors that signal groupthink EXCEPT _____________. a. avoiding conflict to prevent hurting someone's feelings b. discouraging or ignoring disagreements c. a decision without testing it d. None. All are behaviors that signal groupthink.

Q: A problem-solving discussion in front of an audience is called a ___________________. a. remote access report b. panel discussion c. managerial d. implementation

Q: Etiquette rules applicable to communicating over computer networks are called: a. Internet etiquette b. common courtesy c. netiquette d. Web protocol

Q: A group of five to seven people who work together to complete a specific task or solve a particular problem is called a(n): ______________________. a. discussion group b. problem-solving group c. solution group d. action-exchange group

Q: If a group member goes along with other group members, even though he or she personally opposes the view, he or she is engaging in the __________ style of conflict management. a. avoiding b. accommodating c. competing d. compromising

Q: A person designated or elected to oversee the group process is called a(n): a. informal emergent leader b. shared leader c. task leader d. formal leader

Q: Satisfying ones own needs without concern for the needs of others or for the harm it does to the group dynamics or problem-solving process pertains to which conflict management style? a. Accommodating b. Collaborating c. Compromising d. Competing

Q: All of the following are benefits of communicating in virtual groups EXCEPT ______________________. a. not having to be present for the communication to take place b. being more dedicated to completing a task than face-to-face groups c. saving money d. being able to use asynchronous virtual groups

Q: Synergy occurs when group members adhere to which of the following critical shared leadership responsibilities? a. be committed to the group goal b. complete individual assignments on time c. encourage input from all members d. all of these

Q: During which step of the systematic problem-solving method might you ask questions such as "why has the problem occurred?" Or "what are the symptoms of the problem?" a. identify and define the problem b. analyze the problem c. determine criteria for judging solutions d. generate a host of solutions

Q: Which type of leadership role provides logistical support and records the group's decisions and accomplishments? a. procedural b. task c. maintenance d. shared