Q&A Hero

Q: T F Both public speaking and conversation involve adapting to listener feedback.

Q: T F Public speaking requires the same method of delivery as ordinary conversation.

Q: T F Public speaking usually requires more formal language than everyday conversation.

Q: T F Public speaking is more highly structured than everyday conversation.

Q: T F When you adjust to the situation of a public speech, you are doing on a larger scale what you do every day in conversation.

Q: T F As a speaker, you can usually assume that an audience will be interested in what you have to say.

Q: T F Fortunately, stage fright only affects inexperienced speakers.

Q: T F Most successful speakers are nervous before taking the floor.

Q: T F Some nervousness before you speak is usually beneficial.

Q: T F Many of the symptoms of stage fright are due to adrenaline, a hormone released into the bloodstream in response to physical or mental stress.

Q: T F In specialized fields, technical knowledge is more important to employers than communication skills when deciding whom to hire and promote.

Q: T F As your textbook states, texting, tweeting, and other forms of electronic communication have significantly reduced the need for public speaking.

Q: T F Communication skills, including public speaking, are often more important to employers than a job candidates undergraduate major.

Q: Describe the holistic tradition of health beliefs. Include the underlying premises, the causes of illness, and the approach to treatment.

Q: Discuss the scientific/biomedical tradition of health beliefs. Be certain to include the underlying premises, the causes of illness, and the methods of treatment.

Q: Compare and contrast the three major categories of health belief systems. Which system makes the most sense and why?

Q: Explain the reasons for using a medical interpreter. How should one be selected?

Q: Why is it important for health care providers to not only know their own cultures but to learn about diverse health care beliefs? Include examples.

Q: Explain the purpose of conducting a health interview. List some of the questions that should be asked of patients from diverse cultural backgrounds.

Q: Discuss the notion of death and dying. How do health belief systems affect the approach health care providers should take to discussing these issues with patients and their families?

Q: Describe the difficulties faced by culturally and linguistically diverse students in the U.S. education system.

Q: What is self-efficacy and how does it relate to culturally responsive classroom communication?

Q: Explain the concept of immediacy. What role should it play in the classroom?

Q: Define empathy and identify explain how to become more empathic using Cooper and Simond's guidelines.

Q: Describe at least three strategies for effectively communicating in a culturally diverse educational setting.

Q: Explain the supernatural/mgico/religious tradition of health beliefs. Be sure to include the underlying premises, causes for illness, and treatment.

Q: Identify two different examples of how the business culture of China differs from that of the U.S.

Q: Identify two different examples of how the business culture of India differs from that of the U.S.

Q: List and describe the characteristics of the Brazilian negotiating style.

Q: Explain some of the nuances of negotiating with the Chinese. Include concepts such as status, communication style, schedules, and the mutual use of empathy.

Q: List and describe at least four guidelines for individuals who are preparing to negotiate with Indians.

Q: Identify at least three of the five intercultural negotiation skills generally recommended regardless of culture.

Q: Explain the relationship between culture and education. Provide an example from at least two different cultures.

Q: Define multicultural education. What are the challenges associated with it?

Q: Discuss the relationship between culture and learning. Be sure to include ways of knowing.

Q: Compare and contrast the learning preferences of field independence/dependence, cooperation/competition, trial and error/watch, then do, and tolerance/intolerance for ambiguity.

Q: Differentiate between cultural orientations toward formality and informality.

Q: Compare and contrast hierarchical and egalitarian cultures. How do the perspectives affect intercultural communication?

Q: Explain the relationship between intercultural communication and international business.

Q: Discuss the impact of intercultural contact has had on domestic businesses in the U.S.

Q: Compare the business protocols of initial contacts and greeting behaviors between at least two cultures.

Q: Identify two different examples of how the business culture of Brazil differs from that of the U.S.

Q: Holistic health is based on the principle that a whole is made up of interdependent parts: physical, mental, emotional, and spiritual.

Q: A holistic worldview results in a uniform approach to understanding the causes of illness.

Q: Acupuncture is an example of complementary alternative medicine, a combination of the scientific/biomedical and supernatural/mgico/religious tradition.

Q: According to the scientific/biomedical tradition, life is controlled by a series of physical and biochemical processes that can be studied and manipulated by humans.

Q: When using medical interpreters, it is preferable to select one who is the same gender as the patient.

Q: The Chinese put a great deal of emphasis on patient autonomy and a patient's "right to know."

Q: List and describe the underlying assumptions of context in communication.

Q: A person's native language had deep significance because it is the seed of identity that blossoms as children grow.

Q: Self-efficacy stems from lifelong experiences resulting in beliefs and perceptions affecting how people see themselves individually and collectively.

Q: Empathy is the inability to experience or express emotion.

Q: Although there is a tendency to respond more to the content of what others say rather than the feelings they are expressing, the multicultural teacher needs to attend to both.

Q: Self-questioning is a good strategy for interacting in a multicultural classroom. It involves teachers asking themselves questions about how students will respond to the assignment.

Q: Immigrants who may have limited language skills and may come from cultures with very different health care practices may be especially confused by the practices within the U.S. health care system.

Q: Culture has little to do with the meanings we attach to illness and health.

Q: In the supernatural/mgico/religious tradition, people may believe that illness is a sign of weakness, a punishment for evildoing, or retribution for shameful behavior.

Q: The supernatural/mgico/religious tradition seeks to treat illness by achieving a positive association between the patient and the relevant spirits, deities, and so forth.

Q: Cognitive abilities are rooted in the patterns of a society.

Q: Many traditional native Hawaiians believe that thinking comes from the intestines, the "gut" that links the heart and the mind.

Q: Low context, highly industrialized, and individualistic societies such as the U.S. are predominantly field dependent.

Q: The trial and error approach to learning is commonly preferred in all cultures.

Q: Although English may be the international language of business, learning key phrases can be helpful.

Q: In India, the use of first names in addressing someone should be avoided.

Q: Brazilians are generally more low-context than eastern and middle-eastern cultures, but higher context than the U.S. and northern European nations.

Q: Chinese tend to think in terms of role fulfillment where employees are given a job role or title to fulfill, though they are not necessarily expected to perform the job.

Q: Power relationships have little impact on Chinese social interactions, especially in the business context.

Q: The Indian economy is sometimes compared to an elephant because it is not capable of running swiftly as some smaller "tiger-like" Asian economies but enjoys the advantage of being stable and less affected by upsets and disturbances.

Q: Negotiating with Brazilians should emphasize details and particulars rather than universal ideas.

Q: For the Chinese, a contract is a rigid agreement to which parties are expected to adhere precisely to the various provisions.

Q: Indians conduct business at an extremely fast pace so anyone engaging in negotiations must be prepared to make decisions quickly.

Q: A nation writes its history in the image of its ideal.

Q: The subtle ethnocentrism which reinforces a culture's values, beliefs, and prejudices is a uniquely American phenomenon.

Q: Even in today's society, some classrooms seem to be focusing on the differences and difficulties involved in multicultural education rather than embracing these differences.

Q: The nature of business cultures across the world make confusion, misunderstandings, and failures less likely.

Q: An unsolicited call or letter is usually quite effective when making initial contacts with the Chinese.

Q: The scientific/biomedical approach to health: a. focuses on subjective diagnosis b. is an evidence-based approach c. assumes poor health is an immaterial problem d. physical phenomenon can be treated using non-material things e. C and D

Q: The dominant form of health care treatment in the U.S. is: a. scientific/biomedical b. holistic c. supernatural/mgico/religious tradition d. B and C e. none

Q: What are some of the reasons a hospital or other medical facility might employ interpreters? a. legal reasons b. quality of care reasons c. financial reasons d. A and C e. A, B, and C

Q: Which of the following guidelines regarding medical interpreters were recommended by the authors? a. use interpreters trained in the health care field b. use cross-gendered interpreters whenever possible c. a health professional should be with the patient and interpreter at all times d. remember that patients usually understand less than they express e. B and C