Q&A Hero

Q: Inappropriate bias happens when a speaker __________. a. intentionally misrepresents information b. unfairly downplays alternative perspectives c. excludes important information d. all of these choices e. none of these choices

Q: According to your textbook, part of what makes telling an intentional lie during a speech wrong is that the misrepresentation or omission is __________. a. done for the audiences benefit b. done for the speakers advantage c. done to make the speech easier to remember d. none of these choices e. all of these choices

Q: Which of the following are logical fallacies? a. glittering generalities b. card-stacking c. plain-folks appeals d. bandwagoning e. all of these choices

Q: If you use a quotation in a speech, ________. a. you only need to say where it came from b. you only need to include a citation in your speechs bibliography c. you need to say where it came from and you need to include that information in your speechs bibliography d. you need to read the all of your speechs bibliography to your audience e. none of these choices

Q: Being honest as a public speaker means you __________. a. let the audience see the limitations of your idea b. try to give a complete picture c. avoid misleading information d. all of these choices e. none of these choices

Q: Being a civil and ethical communicator means you __________. a. share your motivation for talking about the issue b. are willing to have your opinion changed c. explain any personal experience relevant to the topic d. all of these choices e. none of these choices

Q: Being honest as a public speaker means you __________. a. provide personal information b. support ideas in opposition to your case c. avoid negative information d. all of the above e. none of the above

Q: Which speech, when delivered effectively, can make a difference in your life? a. The speech you give when you pitch an important business idea. b. The speech you give when convincing a loved one to support you in an important endeavor. c. The speech you give that convinces others to vote for a law that affects your everyday life. d. The speech you give when you pitch an important business idea and the speech you give that convinces others to vote for a law that affects your everyday life. e. All of these choices.

Q: Civility primarily means being nice. a. True b. False

Q: One way to engage your audience is to make your speech the opening to a public conversation. a. True b. False

Q: Most people they think they maintain an appropriate and positive relationship through communication. a. True b. False

Q: A speaker cannot be balanced and advocate for a position. a. True b. False

Q: When you let the audience see the limitations of your idea, you are being honest. a. True b. False

Q: Every communicator, no matter the context, by definition is forming some kind of ethical relationship with the audience. a. True b. False

Q: Socially acceptable white lies are ethically sound in public speaking. a. True b. False

Q: Its easier to paraphrase an idea than it is to create original ideas and arguments. a. True b. False

Q: If you introduce into your speech an idea that you would not have come to on your own, you must give credit to the source where you found the idea. a. True b. False

Q: If youre careful, you can avoid being influenced by the ideas and styles of arguments from the sources you read while researching your speech. a. True b. False

Q: Ethical public speaking makes an argument while giving the audience the ability to make up their own minds. a. True b. False

Q: When you are thinking about developing your speech goal, you are __________. a. generating evidence b. identifying reasons to support your points c. organizing your material d. assessing the audience e. all of these choices

Q: How are advertising and democracy different contexts for communication? a. The channel by which you communicate is different. b. The amount of attention given to the audience is different. c. The goals of the communication are different. d. All of these choices. e. None of these choices.

Q: The speaking process can be organized into three parts. According to the textbook, they are __________. a. thinking, creating, speaking b. planning, preparing, concluding c. creating, presenting, reflecting d. thinking, speaking, reflecting e. none of these choices

Q: In the context of democracy, the goal for communication is to __________. a. sell something to others b. brainstorm ideas together c. make decisions collectively d. display your knowledge e. control the outcome

Q: When making preparation decisions, which of the following is a typical consideration? a. What tone of voice you will use. b. How you will eliminate distractions from your delivery. c. How you will organize your speech. d. How you will remember your content. e. What visual aids will help the audience.

Q: According to your textbook, the public in public speaking refers to __________. a. the name of a type of speech b. the act of speaking in public c. a group of people who share a common set of concerns d. all of these choices e. none of these choices

Q: If you say I organized my speech this way because it didnt seem like there was any other way to do it youre demonstrating __________. a. responsibility b. irresponsibility c. rationalization d. irrational thought e. none of these choices

Q: Good communication is __________. a. polished delivery style and enthusiasm b. willingness to take responsibility for your choices c. choosing appropriate goals and means to achieve them d. polished delivery style and enthusiasm and choosing appropriate goals and means to achieve them e. willingness to take responsibility for your choices and choosing appropriate goals and means to achieve them

Q: When making performance decisions, which of the following is a typical consideration? a. What you want to say. b. How you will transition from point to point. c. What evidence you will provide. d. How fast you should speak. e. What words will create a compelling experience.

Q: The unity of democracy that good public speaking supports is defined as __________. a. a commitment to the well-being of individuals to support the harmony of the whole b. preserving the important differences that make us individuals c. respecting the right to free speech d. keeping your personal opinions private e. a commitment to the right to pursue individual happiness

Q: Speaking to inform means you focus on __________. a. entertaining your audience b. influencing your audience c. conveying knowledge d. all of these choices e. none of these choices

Q: When we speak and listen in a way that preserves the important differences that make each of us who we are, we are respecting __________. a. rhetorical principles b. plurality of democracy c. unity of democracy d. All of these choices. e. None of these choices.

Q: Speaking to persuade means you focus on __________. a. entertaining your audience b. influencing your audience c. conveying knowledge d. all of these choices e. none of these choices

Q: According to your textbook, if youre unable to answer a question from your audience about how you organized your speech, youre not living up to the requirements of public persuasion. a. True b. False

Q: The preparation that goes into deciding what you will say during your speech is easier, and probably less important, than your performance. a. True b. False

Q: If you use too many images, props, or slides in your speech presentation, your audience may feel either overwhelmed or distracted from what you are trying to say. a. True b. False

Q: In the preparation phase of speech creation, you can assume that your personal goals and your goals for your audience will always be the same. a. True b. False

Q: Its not possible to make choices about how to write and deliver a speech that are both practically effective and ethically responsible. a. True b. False

Q: Your textbook suggests that you should brainstorm many possible arguments and then choose the ones you think your audience will understand and feel connected to. a. True b. False

Q: Democratic conversations, like advertising, focus on a target consumer audience. a. True b. False

Q: Acting is the same as public speaking because both are communicating with an audience. a. True b. False

Q: When youre giving your audience information, if you know what youre talking about you can assume youll automatically be clearly understood. a. True b. False

Q: Great delivery with nothing much to say isnt effective communication. a. True b. False

Q: A public is a group of people who share a common set of concerns. a. True b. False

Q: Listening to an effective speech can help us make better decisions about the kinds of changes we need to make. a. True b. False

Q: The responsible and ethical speaker chooses the appropriate goals for the audience and situation and the appropriate means to achieve those goals. a. True b. False

Q: The speaker and the audience should not be part of the same public. a. True b. False

Q: The speaking skills you develop in the classroom will make little difference in your everyday life. a. True b. False

Q: The basic principles of speech vary depending on the seriousness of the speech occasion. a. True b. False

Q: The frame of your speech, which gives the context of relevance to your audience for the information or arguments youre presenting, should only be included in your speech introduction. a. True b. False

Q: Throughout human history, speech has been a powerful force only when it is used for good purposes. a. True b. False

Q: Ancient rhetorical practice was organized around the canons of rhetoric, which broke the process of speaking into five parts. a. True b. False

Q: Since theres an enormous variety of sources available to choose from (including interviews, news stories, pamphlets, journal articles, web pages, Wikipedia, books, and more), its not necessary to choose your sources carefully. a. True b. False

Q: Individuals are more likely to renegotiate a relationship through forgiveness when they know which of the following? a. There is essential agreement regarding the nature of the violation to the relationship. b. The other has acknowledged the hurt experienced. c. An apology for the hurt will be included. d. The other is willing to apologize for the offensive behavior. e. All of the above

Q: Which of the following are NOT necessary for an effective apology? a. Acknowledgement of responsibility. b. Awareness of harm resulting from ones actions. c. Promises not to engage in the offensive behavior again. d. Expression of regret or remorse. e. An expression of wrong-doing.

Q: Brett has once again clobbered his brother Tyler over the head with a toy. Immediately their mother pulls Brett aside and tells him to go over to his brother and apologize. Brett glances in Tylers direction and says (with a bit of sarcasm) Sorry. Bretts apology is an example of which of the following forms of apology? a. Expedient apology b. Compelled apology c. Delayed apology d. Sincere apology e. Public apology

Q: Which of the dimensions of interpersonal conflict is most relevant to the discussion of offering and accepting forgiveness? a. Expressed struggle b. Interdependence c. Incompatible goals d. Scarce resources e. Interference from the other in achieving goals

Q:

Q: EXAM QUESTIONS:Chapter 10TRUE-FALSET F 1. Your book says that memories are essential to the forgiveness process, since they may help you become less susceptible to repeated injury.T F 2. According to the text, sometimes forgiveness is best approached as a decision, in order to give the person(s) something to do.T F 3. Repairing a relationship so re-engagement, cooperation and trust become possible is what your book calls reconciliation.T F 4. The text suggest that children whove been abused should try to forget about the events and memories so they can move on more easily.T F 5. A common misconception about forgiveness is that it excuses the behavior or situation.T F 6. One effective way to offer forgiveness to another is to ask the person to meet a condition that is important to you.T F 7. An effective apology includes making amends for the wrongdoing.T F 8. Unlike giving forgiveness, receiving forgiveness is a simple task.T F 9. Part of the process of forgiving someone is to face the anger you feel.T F 10. In the phase of transcendence, a person is able to stop obsessing over images and messages from the past.

Q: When Lisa says to her husband, Youd make a lousy father, she is communicating which type of hurtful message? a. accusation b. advice c. evaluation d. threat e. desire

Q: "If you think you are going to walk out on me, I'll make sure your parents know everything you did when we were living with them" is an example of what type of hurtful message? a. desire b. threat c. advice d. evaluation e. accusation

Q: According to the list of stages in the forgiveness process, what is the chronology of the following statements, (1) "Why hasn't something like what happened to me happened to her," (2) "How would life be different if I forgave him," (3) "I can't believe this happened to me," and (4) "I made it through this experience and no longer harbor resentment?" a. 1, 2, 3, 4 b. 4, 3, 1, 2 c. 3, 2, 1, 4 d. 3, 1, 2, 4 e. None of the above

Q: Jim and Susan are getting a divorce, and have been going to court to obtain a custody settlement. Jim suddenly realizes that his fight for the children has more to do with hurting Susan than with the children's well-being (they both are good parents to the children). Jim is portraying which stage in the forgiveness process? a. The strand of empathy b. The strand of forbearance c. The strand of commitment d. The strand of truth e. The strand of interaction

Q: Which of the following is characteristic of forgiveness? a. Dismissing or minimizing a situation. b. Excusing the actions or behavior of the other. c. It is indifferent about justice. d. Acknowledging the truth about what has happened. e. Forgiveness is the same thing as pardon.

Q: The question, Am I willing to consider forgiveness as an option? is most closely related to which of the following stages of forgiveness? a. Uncovering b. Work c. Decision d. Outcome e. All of the above

Q: Sarah has recently been robbed and is leery of leaving her apartment if unnecessary. According Laytons forgiveness process, Sarah is in the midst of which of the following steps? a. Injured innocence b. Obsession c. Fear d. Transformation e. Transcendence

Q: A person who gets caught up in what has happened to her/him and uses the story to get sympathy from others may be caught up in the eddy of: a. resentment. b. victimization. c. revenge. d. depression. e. withdrawal.

Q: All of the following are limitations to mediation EXCEPT: a. Some people are not willing to work collaboratively with their enemy. b. It requires the parties to be involved in their own decision making process. c. Parties have to be committed to working on the conflict. d. If physical abuse has been present in the relationship, it may be difficult to deal with the power imbalance. e. Small disputes are not worth the effort.

Q: Which of the following statements is FALSE? a. Children can be effectively trained as mediators. b. Mediators need to be masters of the process. c. The mediators job is not to advocate solely on behalf of one of the parties. d. Mediation takes many different forms in different contexts. e. Mediators need to be content experts in the area of dispute.

Q: Which of the following is a potential advantage for using adjudication to manage conflicts? a. No advantages exist. b. Parties will have a firm decision on who is right. c. Children are usually very satisfied in custody disputes. d. Power imbalances may be corrected. e. Less money is spent.

Q: Which of the following contexts would be appropriate for mediation? a. Marital disputes b. Workplace disputes c. Teacher/student disagreements d. Conflict amongst members of a Homeowners Association e. Any of the above may be appropriate contexts for mediation.

Q: I Stole Your TV is an example a. of a specialized form of mediation designed for cases in which one person is guilty of a crime b. the court system gone awry c. of a specialized type of counseling d. binding arbitration e. people who refuse to collaborate

Q: A cultural form of dispute management involves parties working on their conflicts in front of others can be found in: a. Hawaii. b. Malaysia. c. Native American traditions. d. The culture of the Kalahari Bushman. e. All of the above

Q:

Q: Your down-coat company is having an unusually large amount of business due to an extremely cold winter. Your boss expects you to keep up with your work, but won't allow overtime, due to cost-cutting throughout the company. You suggest that they hire another person, although you realize the large volume of business is temporary. When you discuss this with your boss, you both decide that your boss can help you temporarily, thus finding an inexpensive solution to your problem. This is an example of which communication pattern? a. logrolling b. cost cutting c. bridging d. compromising e. competing

Q:

Q: EXAM QUESTIONS:Chapter 9TRUE-FALSET F 1. According to the text, informal mediation isn't really effective; conflicting parties should always hire a trained professional.T F 2. Mediation, by definition, allows the participants to manage their own conflicts, and ultimately, their outcomes.T F 3. A Guardian ad litem serves as a child advocate in the adjudication system.T F 4. When conflicting parties arbitrate, they consider the advice of the arbitrator, but they can still choose what they want to do.T F 5. Adjudication is the most competitive method of 3rd-party intervention.T F 6. According to the text, taking a side in mediation is okay, as long as the third party is still working to help both people.T F 7. One risk of informal intervention is becoming the enemy.T F 8. Being a coach requires the same skills as being a good friend to a person in conflict.T F 9. When power between two parties is highly imbalanced, adjudication is likely to be the best form of third-party intervention.T F 10. Mediators control the process of communication, not the outcomes of the mediation.

Q: In which of the following situations is third-party intervention appropriate? a. A couple who disagrees over the custody of their child, yet doesnt want a judge to have the final say. b. Members of two different fraternities are being destructive to one anothers property. c. Two girls are fighting over a doll and, unexpectedly, the doll is ripped in half. d. Co-workers they are being paid drastically different salaries for the same job. e. All of the above

Q: Which form of alternative dispute resolution gives parties the most control in determining their own solutions to their conflict? a. conciliation b. mediation c. arbitration d. facilitation e. litigation

Q: Which of the following is NOT an advantage of mediation? a. Mediation allows the conflicting parties to disagree on the settlement. b. Mediation reduces the cost of protracted disputes. c. Mediation increases satisfaction with the outcomes of the dispute. d. Mediation enhances relationships among people. e. Mediation reduces the recurrence of conflict.

Q: Intervention helps transform conflicts in many ways. Which of the following would not qualify as transformation? a. Changing how parties express their conflict. b. Becoming best friends with the other party (parties). c. Becoming aware of more options. d. Modifying perceived or actual scarce resources e. Adjust the actual or perceived interference by the opposing parties