Q&A Hero

Q: Which of the following statements is FALSE about assessing interests in negations? a. If you dont ask what the others interests are, you are likely to be off base. b. Parties in conflict often assume they know the interests of the other. c. Taking a firm position suggests several interests typically underlie it. d. Parties always have multiple interests e. Relational and identity issues are rarely part of the positions.

Q: From a competitive approach, Principled Negotiation may appear weak. According to the authors of your text, strength or toughness comes in the form of: a. accommodating the other. b. firm flexibility. c. standing up for your principles at all costs. d. relying on criteria established by others. e. inherent interests

Q: Why is expanding the pie an effective way of negotiating collaboratively? a. It threatens both parties into giving up their piece of the pie b. Someone is always hungrier. c. It attempts to expand scarce resources available, altering the conflict structure d. People become more entrenched in their positions. e. The playing field is leveled.

Q: Negotiation that is transformational is defined as a. cooperating fully with the other. b. creating something new from what existed before. c. Using your intuition to help reframe the conflict. d. cooperative competitiveness. e. The exchange of rational self-interest.

Q: Collaborative conflict management requires: a. one person to give up his/her needs. b. one person to have more power than the other. c. both people give up something important. d. too much time to be effective. e. all parties to give their best communication efforts.

Q: Which of the following is NOT true of competitive bargainers? a. They will make high opening demands and concede slowly. b. They will recognize and enhance interdependence. c. They will exaggerate the value of concessions that are offered. d. They will try to resist persuasion on issues. e. Competitive bargainers will do all of the above.

Q: Your down-coat company is having an unusually large amount of business due to an extremely cold winter. Your boss expects you to keep up with your work, but won't allow overtime, due to cost-cutting throughout the company. You suggest that they hire another person, although you realize the large volume of business is temporary. When you discuss this with your boss, you both decide that your boss can help you temporarily, thus finding an inexpensive solution to your problem. This is an example of which communication pattern? a. logrolling b. cost cutting c. bridging d. compromising e. competing

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Q: EXAM QUESTIONS:Chapter 9TRUE-FALSET F 1. According to the text, informal mediation isn't really effective; conflicting parties should always hire a trained professional.T F 2. Mediation, by definition, allows the participants to manage their own conflicts, and ultimately, their outcomes.T F 3. A Guardian ad litem serves as a child advocate in the adjudication system.T F 4. When conflicting parties arbitrate, they consider the advice of the arbitrator, but they can still choose what they want to do.T F 5. Adjudication is the most competitive method of 3rd-party intervention.T F 6. According to the text, taking a side in mediation is okay, as long as the third party is still working to help both people.T F 7. One risk of informal intervention is becoming the enemy.T F 8. Being a coach requires the same skills as being a good friend to a person in conflict.T F 9. When power between two parties is highly imbalanced, adjudication is likely to be the best form of third-party intervention.T F 10. Mediators control the process of communication, not the outcomes of the mediation.

Q: Short-Answer/Essay:1. Describe coalitions and their role in system wide conflicts. In your answer, discuss the potential benefits and drawbacks of coalition formation.2. What are system rules, according to Hocker and Wilmot? Identify and discuss three examples of implicit/explicit rules you follow when engaging in conflict with someone in (a) your personal life or (b) your workplace.3. Summarize the guidelines put forth in the Difficult Conversations Guide. Use these guidelines to construct three specific suggestions for a conflict you have experienced in the past or are experiencing now.4. What does it mean that the conflict serves the system in some way? How is this different than or similar to how you have perceived conflict up to this point?5. List, describe and provide an example of the eight parts of the Conflict Assessment Guide.6. List, describe and provide an example of the principles of Systems Theory.

Q: 7. Using the elements from either question #4 or #5, analyze the following conversation:Sample ConversationDan: That was a blast!Sarah: (stony silence)Dan: (raising his voice) I SAID that was a great party!Sarah: I BET you had a good time. Im sure the 17 women you danced with had a great time, too.Dan: Oh, I get it. Youre pouting. Is that itYoure pouting, arent you? Well, at least youre consistent, since thats what you were doing all night anyway.Sarah: I had to do SOMETHING with while youre making a complete ass of yourself!Dan: Look whos talking. Youre such a loser at parties, no wonder no one wants to dance with you.Sarah: Im not a loser. Ive told you a thousand times that parties like that arent for people like me, but you never listen. I dont like parties because you drink too much, and I cant stand your friends either. When youre with them, you make me totally miserable.Dan: At least I have some friends. Youd have some, too, if you didnt hang around Christine all the time. Youre always on my case about how I screw everything up around the house. You think Im an idiot.Sarah: How could you screw things up at the houseYoure never home! Youve been saying for 6 months that youre going to clean out the garage, but you never do. Its either fantasy baseball all summer or hunting every weekend in the fall.Dan: You know why I hunt all the time? Because the animals are more fun than you are. And they dont go looking for fights for no good reason.Sarah: This isnt a fight. Its a discussion. And I hardly went looking for it.Dan: Yeah, good one. And I bet you didnt pick out that $500 worth of clothes youve been hiding in the closet for the last week either?Sarah: Whatever. Lets just drop it. Youre drunk. I should know better than to deal with you when youre like this.Dan: Now you want to drop it. Youve been at me since we got in the car. You brought it uplets talk about it. How, exactly, do you think were going to pay for your little shopping spree. We havent paid for the last one yet. Obviously, Im not going to get any help from you, since youre the struggling student with no job.Sarah: How did you know about those clothes anyway? Besides, I was going to take them back on Monday.Dan: Christine told me.Sarah: WHAT!?!?!? You are such a jerk. And shes a real piece of work, that one, too. Shes the one who said I should buy them in the first place.Dan: Maybe she just finds me a little more interesting than you. She probably felt sorry for you.Sarah: Thats it. Im done. Im so over this. Im getting my own apartment.

Q: EXAM QUESTIONS:Chapter 8TRUE-FALSET F 1. Negotiating conflict only involves labor and management in work settings, not personal situations.T F 2. The assumption competitive negotiators take is generally win-lose.T F 3. Luckily, negotiation is similar in all cultures, so once youve learned what is negotiable in one culture, youll be ready for other cultures.T F 4. According to Hocker and Wilmot, true negotiating involves active engagement, not avoidance.T F 5. A distributive bargainer is generally not concerned about the future relationship with the other party.T F 6. Tradeoffs are a strategy used in competitive bargaining.T F 7. Giving more power to one party is an effective way of managing power in a collaborative approach to negotiation.T F 8. Distributive (competitive) bargaining focuses more on persuasion than a collaborative approach.T F 9. According to Hocker and Wilmot, parties can disagree without being disagreeable.T F 10. Making high demands and conceding slowly are patterns of a collaborative bargaining approach.

Q: In a conflict spectrum, negotiation is between which of the following two poles? a. Conflict and Resolution b. Accommodation and Collaboration c. Avoidance and Domination d. Bargaining and Goal-attainment e. Mediation and Arbitration

Q: Which of the following are potentially constructive ways to balance power in a negotiation? a. Hire a mediator to help you. b. Begin to avoid people who we perceive to have higher power. c. Use your skills in manipulation. d. Feign ignorance. e. Focus on your own needs and tasks.

Q: All of the following are assumptions about collaborative negotiation EXCEPT? a. Common interests are valued and sought. b. Interdependence is recognized and enhanced. c. Limited resources do not exist. d. The goal is a mutually agreeable solution that is fair to all. e. The negotiating world is controlled by enlightened self interest.

Q: All of the following are effective ways for assessing a conflict except: a. Observing the parties in conflict b. Determining which party is at fault c. Interviewing conflicting parties d. Identifying patterns e. Using metaphoric analysis

Q: A repetitive loop of observable communication with a redundant outcome is called: a. a toxic triangle b. a microevent c. a coalition d. a system e. an isolate

Q: Which of the following terms best describes a marriage where both partners accept a conventional, calm, ordered marriage that maintains little conflict? a. conflict-habituated relationship b. devitalized marriage c. passive-congenial relationship d. vital relationship e. total marriage

Q: When analyzing coalitions in a conflict, the member who is out is called: a. the instigator b. the investigator c. the isolate d. the intermediary e. the mediator

Q: Which of the following statements is an example of a systems rule" in conflict?? a. When Dad is angry at the youngest child, the older child intervenes. b. Mom always talks to the kids on behalf of Dad. c. No one talks about the conflict until months after it occurs. d. Dad always initiates the conflicts. e. All of the above are possible rules in a system that is experiencing conflict.

Q: A person in a system who is in few or no triangles is called the: a. sole problem b. isolate c. system reject d. problem member e. none of the above

Q: Which of the following stages of conflict is characterized by parties engaged in serious power struggles, polarization and lack of information-sharing? a. Stage I b. Stage II c. Stage III d. Stage IV e. Stage V

Q: When you tease me in front of our friends, I feel embarrassed is an example of: a. a dysfunctional expression of emotion. b. venting. c. attacking your conflict partner. d. an XYZ statement. e. a TRIP metaphor.

Q: During a year-long divorce and custody dispute, Patrick started calling his soon-to-be ex-wife terrible names in front of their children and her friends. In response, Becky called Patricks employer and told them what a terrible person Patrick is. Events such as these went on for months. These behaviors wrecked the couples chance for collaboration because each person was operating on which part of the intensity continuum? a. Unexpressed conflict b. Moderately expressed conflict c. Unrestrained conflict d. Venting e. Revenge

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Q: All of the following are key concepts to Systems Theory except: a. wholeness b. organization c. individualism d. collectivism e. patterning

Q: Caitlin ran to her mother to tell on her brother, Sam. Caitlin said that Sam hurt her hand when they passed each other on the stairwell. Understanding conflict, Caitlin's mom decided to sit down with both of the children and ask them what happened, starting from when they saw each other on the stairs. She found out that Caitlin, in fact, hurt her hand when she hit Sam. Sam did nothing in return! Which principle of the system theory is Caitlin's mom recognize? a. Conflict in systems occurs in chain reactions. b. Each member gets labeled, or programmed, into a specific role in the system. c. System members must cooperate in order to keep conflicts going. d. Systems develop rules for conflict that are followed even if they work poorly. e. Sam is more honest than Caitlin.

Q: Three bank employees had heard a lot of complaints from customers about how they were treated by other employees of the bank. These three people began to talk regularly about the problems they were hearing about and what they could do to avoid them in the future. Formation of this council is an example of which coalition principle? a. Coalitions begin for good reasons. b. Coalitions and counter-coalitions become self-justifying. c. Coalitions, which began as solutions to problems, become the problem. d. Drawing coalitions gives you a diagnostic aid. e. Forming coalitions occurs only in the workplace.

Q: According to the Difficult Conversations Guide, which of the following is most important? a. identifying who is being difficult b. learning to deal with difficult people c. utilizing neutral third parties d. asking yourself what happened? e. isolating triggers

Q: According to the Conflict Assessment Guide, the question "What attitudes toward conflict do participants seem to hold?" helps clarify which of the following components? a. orientation to the conflict b. nature of the conflict c. interests d. styles e. personal intervention

Q: Which emotion has been termed the moral emotion? a. Anger b. Sadness c. Fear d. Revenge e. Contempt

Q: __________ are more likely than __________ to cover up anger. a. Men/women b. Women/men c. Parents/children d. Employers/employees e. Teachers/students

Q: __________ are more likely than __________ to cover up sadness. a. Men/women b. Women/men c. Parents/children d. Employers/employees e. Teachers/students

Q: Too little sadness can result in: a. Burdens on others b. Distorted emotional expression c. Depression d. Little to no conflict e. Increased emotional intelligence

Q: When we feel extremely intense emotions during conflict, we are usually experiencing a threat to which of the following elements of the TRIP acronym? a. Topic b. Relationship c. Identity d. Process e. None of the above

Q: One important part of expressing anger in a responsible manner includes: a. Verbally stating the anger. b. Knowing the difference between venting and acknowledging anger. c. Refusing to attack each other. d. Uncover the source of your anger. e. All of these are helpful in responsibly expressing anger.

Q: Which of the following is a disadvantage to using domination as a style for managing conflict? a. Domination prioritizes the specific goal over the relationship. b. Parties are generally not equal in power. c. Domination often reduces the options to an "either-or" status. d. Domination can fuel more competition and reduce flexibility. e. All of these are disadvantages to using domination for managing conflicts.

Q: Rashid is responsible for taking care of his younger brother one afternoon a week, but he does not like to come across the authority figure with his brother. Instead, he would prefer to be viewed as fun- loving. When his brother begins to jump on the couch for the fourth time one afternoon, Rashid tells him (again!) to quit or the little brother wont be able to go to his favorite restaurant tomorrow for their uncles birthday. Which of the following best describes the credibility of Rashids threat? a. It is not credible because Rashid appears unwilling to invoke the punishment. b. It is not credible because Rashid does not control the outcome of the sanction. c. It is credible because the punishment is not something to be avoided. d. It is credible because Rashid seems willing to carry out the punishment. e. It is not credible because it is not a negative sanction.

Q: Conflict patterns that tend to mirror one another are called a. complementary b. reciprocal c. reflective d. symmetrical e. redundant

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Q: EXAM QUESTIONS:Chapter 6TRUE-FALSET F 1. Fear and anxiety often influence our choices in managing conflict.T F 2. The text says emotions and feelings are the same thing.T F 3. Conflict worked out in the middle level of intensity are managed the most effectively.T F 4. Your text recommends showing and sharing all your emotions, no matter how intense they are, because you will let the other person know how important the subject is to you.T F 5. Because anger is such a negative emotion, you should never express it.T F 6. Fractionation is unlikely to work because parties wont be able to deal with everything that is bothering them.T F 7. According to the text, the type of emotions expressed can define the relationship.T F 8. Because emotions are not logical, your book recommends that you figure out your logic before you share your emotions.T F 9. Experiencing and expressing positive emotions (joy, contentment, etc.) can lead to empathy and compassion, which ultimately help a person manage conflict.T F 10. Your authors contend that conflict always occurs on an emotional dimension.

Q: Emotions are: a. destructive during conflicts b. neither good or bad; they just are c. simple to regulate d. irrational e. polite

Q: Self-protective emotions are associated with: a. The right hemisphere of the brain b. The left hemisphere of the brain c. Physical triggers d. Destructive individuals e. Our identities

Q: Prosocial emotions are associated with: a. The soft part of the brain b. The right hemisphere of the brain c. The left hemisphere of the brain d. Competition e. Negativity

Q: Which of the following statements is true? a. Emotions should not be expressed at work. b. Emotions hinder good decision making. c. Emotions should be saved for later. d. Emotions can be managed. e. Only women are emotional.

Q: Lori traditionally hosts Thanksgiving at her house for 10-15 relatives. Rarely do the guests help with dinner, clean up, or even say Thank you. This has been going on for so long that she resents hosting the dinner. So--This year she assigned each person to bring a food or do a particular task. A few guests opted out, but the remainder came to dinner, and everyone (including Lori) had a good time. Loris anger served one of many important functions: a. Seeking revenge b. Righting a wrong c. Setting boundaries d. Giving her a wake-up call e. Being selfish

Q: Rahim identified 5 conflict styles that individuals use in a variety of conflict situations. The number 5 in the above grid corresponds with which of the following styles?a. obligingb. dominatingc. avoidanced. compromisee. integration

Q: In a conflict situation, if you try to use your authority to make a decision in your favor, you are using which conflict style? a. avoidance b. dominating c. compromise d. obliging e. integrating

Q: All of the following are examples of verbal aggression except: a. character attacks b. ridicule c. requests for information d. profanity e. criticism

Q: Dave is extremely frustrated with his co-workers; conflict is occurring everywhere, and he doesnt feel like he is valued in his job. He starts thinking to himself he should look for a new job. When one of his co-workers asks him about an upcoming work event, Dave says, I dont really have time to work on this. Its not like Ill be here anyway, Dave is using which obliging behavior? a. Giving up b. Disengagement c. Denial of needs d. Expression of desire for harmony e. Avoidance

Q: Which of the following is good advice for managing verbal and/or physical abuse: a. Focus on the content of the conflict, not the character of the persons involved. b. Change the context in which the relationship is maintained. c. Put physical distance between you and the other person. d. Seek professional counsel to help you change the patterns in the relationship. e. All of the above are good strategies.

Q: Nicole and Ryan disagree over where they should spend their holidays. Lately, each time Nicole tries to discuss the issue with Ryan, Ryan responds with a joke or changes the subject. Ryan is using which style of conflict, identified by Rahim in your text? a. obliging b. dominating c. avoidance d. compromise e. integration

Q: Empowerment is most likely when a. Communication behaviors are ineffective combined with excessive use of power. b. Expressions of interpersonal power are sufficient and communication behaviors are effective. c. Communication behaviors are effective and an individual has very low interpersonal power. d. Expressions of interpersonal power are excessive and communication behaviors are effective. e. None of the above

Q: Which of the following statements is NOT true of competitive power? a. Competitive power can be useful. b. Competition can lead to collaboration. c. All forms of power are always in a state of change. d. Competitive power is appropriate when protecting children. e. People with sufficient power currencies should never use them competitively.

Q: When Kens parents died, his sister was named as the executor of their estate. She gave all of the good furniture to her kids and left only one old dresser for Kens kids. He was furious with her, especially in this time of grief. Even though Ken felt low power, he decided to maintain his relationship with his sister and encouraged his kids not to bring up the issues with their cousins. Kens decision is an example of which of the following moves Lerner suggests that people in low-power positions adopt: a. Speak up and present a balanced picture of strengths as well as weaknesses. b. Make clear what ones beliefs, values, and priorities are, and maintain congruent behaviors. c. Stay emotionally connected to significant others even when things get intense. d. State differences, and allow others to do the same. e. All of the above

Q: Which of the following is NOT an example of metacommunication used to balance power? a. Ok so we have agreed that we will not bring up the issue of infidelity as we work out this issue. b. I am concerned that Sam is in a one-down position here since he has not been in the company that long and people may not pay attention to his ideas. c. You sure act like you are the most important person on the face of the planet. d. When you call in your friends to testify on your behalf, I really feel like I have been ganged up on. e. If your pals Suzy and Sarah are going to be at the party Id like to bring one of my other friends too just to make sure I have someone to talk with.

Q: Which of the following is NOT likely to balance the power in a conflict? a. Validating or acknowledging the other b. Announcing all intended escalation c. Asking the higher power person what they need d. Expressing optimism e. Using I statements

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Q: EXAM QUESTIONS:Chapter 5TRUE-FALSET F 1. An individuals conflict style is developed early in life and remains static throughout her/his lifetime.T F 2. The primary disadvantage to integration is the time it often requires to really work.T F 3. If you have low concern for yourself, and low concern for the other, you are using an avoidance style of conflict management.T F 4. If you are engaged in a conflict in a highly impersonal situation (like talking to an insurance company), asking for the persons name so you can use it when you call back is a strategy Hocker and Wilmot call calm persistence.T F 5. You are more likely to dominate than oblige when you put your needs aside and meet the needs of the other person.T F 6. Because integration addresses the needs of all parties, it is considered the best style for managing all your conflicts.T F 7. According to the text, verbal aggression is violent communication behavior.T F 8. Postponement can be an effective strategy if the emotional elements of the conflict are addressed.T F 9. The Avoid-Criticize Loop is helpful because it gives you time to think about what you need to actually criticize when you talk to the other person.T F 10. Dominating will often result in the other person trying to dominate, as well.

Q: A professor that consistently double books appointments with someone she does not want to deal with may be engaging in: a. assertive communication. b. aggressive behavior. c. passive-aggressive behavior. d. appropriate communication. e. avoidance behavior.

Q: Conflict ________________ are patterned responses or clusters of behavior that people use in conflict. a. beliefs b. styles c. assumptions d. values e. habits

Q: You are more likely to dominate than oblige when you score high on which of the following? a) concern for self b) concern for other c) concern for relationship d) self-centered e) other-oriented

Q: Which of the following is NOT an example of denying the use of power? a. Deny that you communicated anything. b. Deny that remember what was communicated. c. Deny that the other person communicated anything. d. Deny that you meant what you said. e. Deny the situation in which it was communicated.

Q: Latisha appreciates the fact that she as been trained in the art of public address because she finds that in many situation she can employ her ____________ as a power currency. a. Interpersonal linkages b. Resource control c. Expertise d. Communication skills e. Responsibility

Q: The fundamental concept in conflict is a. power. b. persuasion. c. compromise. d. collaboration. e. relationships.

Q: Which of the following is the most accurate statement about power currencies? a. Power currencies are independent of one another. b. Individuals generally have only one or two currencies to use. c. Developing a repertoire of currencies can help lead to the sharing and balance of power. d. Power currencies cannot be exchanged. e. Exclusive reliance on one power currency is a good idea in most contexts.

Q: If you work to reach your own goal while at the same time seek to please the other you are upholding which of the following items on the authors checklist for good goals? a. Short, medium, and long-range issues are addressed b. Goals are behaviorally specific c. Statements orient toward the present and the future d. Goals recognize interdependence e. Collaborative goals recognize an ongoing process

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Q: Explain how goals in a conflict can change over time. Be sure to use the terms from the text in your explanation.

Q: Briefly describe a conflict you have experienced within the last couple of weeks. Diagram that conflict using the overlapping TRIP goals. In addition to your own goals, diagram what you believe the goals of your conflict partner(s) may have been.

Q: Describe and provide an example of the relationship between identity goals and face-saving.

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Q: EXAM QUESTIONS:Chapter 4TRUE-FALSET F 1. According to your text, sometimes it is more appropriate to settle disputes onthe basis of rights, rather than power or interests.T F 2. In terms of gender, both/and power is often the first choice of women in U.S. culture.T F 3. According to the text, if you aren't the boss at work, you don't really have any power.T F 4. Hocker and Wilmot contend that power is not owned by an individual, but is a product of a social relationship.T F 5. In intimate relationships, generally, the person who is least invested in the relationship has the most power.T F 6. According to the text, some power moves are productive, not destructive.T F 7. If you are in a low power situation or relationship, the authors of your text suggest you accept it because there isn't a lot you can do about it.T F 8. Not using all the power you have access to can be an effective conflict management tool.T F 9. I dont remember saying that is an example of denial of power.T F 10. The Power Paradox means that the more you struggle against someone, and the more you fight with her/him, the more power you have.

Q: Jake is always careful to arrive on time for work. He knows that his boss will dock his pay for any missed hours. Jakes boss what kind of power over him? a. Interpersonal linkages b. Resource control c. Expertise d. Communication skills e. Responsibility

Q: Imagine you are looking for a new job. You know that your friend, Alicia, knows the Vice-president of a company where you would like to work. Your text would describe Alicias influence on you as a. Interpersonal linkages. b. Resource control c. Expertise d. Communication skills e. Responsibility

Q: While preparing to teach an online course, Julie regularly seeks out the assistance of Tony, the technology support person at her university. Julie understands that Tony has vast knowledge regarding the software and course management system she needs to use. Your book would describe the power currency Tony has in this scenario as: a. Interpersonal linkages b. Resource control c. Expertise d. Communication skills e. Responsibility

Q: Retrospective goals are the ones that a. annoy our conflict partners the most. b. are emergent and understood most when the crisis has passed. c. give us a sense of clarity of the implications of a conflict when we look back on it. d. we come into a conflict hoping to accomplish. e. we have had for years with respect to a given topic.