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Speech
Q:
If Jurgen, from Germany, is communicating with his friend Koji from Japan and accidentally offends Koji, who never tells him, what approach may Jurgen have been using to communicate?
a. unconscious competence
b. conscious competence
c. unconscious incompetence
d. conscious incompetence
Q:
How can the practice of dialogue help someone become a better intercultural communicator?
a. True dialogue reflects feelings of mutual equality and supportiveness that helps us really hear the voices of those who come from other cultures.
b. Dialogue is similar to daily conversation, but it requires us to investigate the cultural background of the other interactants before we speak.
c. True dialogue can only take place when we focus on understanding people from other cultures, rather than on knowing our assumptions and social locations.
d. Dialogue helps us show respect and supportiveness, but its drawback is that we cannot hear the voices of those who are shy or quiet.
Q:
In an intercultural context, empathy refers to:
a. being able to judge others according to our own frame of reference.
b. the capacity to imagine oneself in another role within a different cultural context.
c. the ability to make correct interpretations of another's behavior.
d. being conscious of one's own intercultural behavior.
Q:
Which of the following is the most important dimension of intercultural competence?
a. knowledge
b. attitudes
c. skills
d. motivation
Q:
Linguistic knowledge leads to higher intercultural competence because:
a. it is the first step everyone needs to take to learn about intercultural communication.
b. we cannot communicate with people from different cultures if the interaction is not conducted in their first language.
c. knowing the difficulty of learning a second language helps us develop empathy for individuals who face challenges in new cultural contexts.
d. fluency in a foreign language increases tolerance for ambiguity.
Q:
The D.I.E. exercise is helpful in understanding intercultural dynamics because:
a. confusing the different levels of processing information can lead to misunderstanding and ineffective communication.
b. evaluation is the most important method of understanding intercultural processes.
c. people should always stay at the descriptive level while interacting with someone who is culturally different.
d. people should never make negative evaluations of intercultural processes.
Q:
Which of the following is true about the role of motivation in intercultural communication?
a. Most of the time, the communicators' skill levels are more significant than motivation in intercultural communication.
b. Historical and political contexts may influence a person's motivation to communicate.
c. The amount of information a person has about another culture determines his or
her level of motivation to communicate.
d. Motivation to communicate in intercultural contexts is more often found in women than in men.
Q:
The ease in dealing with situations in which there is a great deal of unknown is called:
a. linguistic knowledge.
b. tolerance for ambiguity.
c. nonjudgmentalism.
d. empathy.
Q:
Cross-cultural empathy is called:
a. knowledge.
b. intercultural alliance.
c. transpection.
d. attitude.
Q:
Compare and contrast productive versus destructive conflict management styles.
Q:
Identify and discuss three of the five different types of conflict.
Q:
Why is it important to understand the role of social and historical contexts in intercultural conflicts?
Q:
A conflict of interest occurs when people have differing ideologies, such as when a congregation argues over whether or not to call a gay pastor to lead their church.
Q:
People tend to use a particular conflict style in their interactions regardless of the particular context or situation.
Q:
Both Amish and Japanese cultures tend to see conflict as good and are concerned with the individual saving his or her own dignity.
Q:
People who use the restraint style think that relationships are made stronger by keeping emotions in check and protecting the other person's "face."
Q:
People raised within the same ethnic group will use the same conflict resolution style.
Q:
Buddhists, Taoists, and Confucian traditions tend to avoid direct expression of feelings, confrontation, and verbal aggression.
Q:
One unique characteristic of intercultural conflicts is that they tend to be less ambiguous than intracultural conflicts.
Q:
College students protesting and making demands for greater faculty diversity, new courses, public apologies, etc. to right what the students see as historic wrongs are examples of social movements.
Q:
Compare and contrast the indirect conflict style with the emotionally expressive conflict style.
Q:
Identify and discuss the different levels at which conflict occurs throughout the world.
Q:
What makes intercultural conflict different from other kinds of conflict?
Q:
Identify and discuss the basic principles of the "peacebuilding" approach.
Q:
Identify and discuss the manner in which men and women's communication styles may lead to conflict.
Q:
Conflict strategies usually relate to how people manage self-image or identity in relationships.
Q:
Although a person with an emotionally expressive style may be loud and forcefully expressive, he or she is generally effective in resolving conflict.
Q:
Donna is arguing with her girlfriend. "You never fill my car with gas when you use it. You always just take me for granted." Donna's statements may be leading them to a(n) _____ conflict.
a. productive
b. destructive
c. social
d. economic
Q:
In _____ conflict, individuals focus on the original issue and try to identify the specific problem.
a. productive
b. destructive
c. collectivist
d. individualist
Q:
Which of the following is NOT true of the conflict styles of people from individualistic societies?
a. They tend to be more direct in their communication.
b. They tend to be more concerned with saving their own self-esteem.
c. They tend to emphasize extended families and loyalty to groups.
d. They tend to use more controlling, confrontational, and solution-oriented conflict styles.
Q:
Which is true of conflict in general?
a. Conflict is found primarily in individualist cultures.
b. Conflict is always viewed as destructive to relationships.
c. Men and women deal with conflict differently.
d. There are few cultural differences in how people from other cultures approach conflict.
Q:
In contrast to productive conflict, individuals and groups involved in destructive conflict:
a. stress on narrowing conflicts to specifics.
b. promote cooperative processes.
c. limit conflict to only the original issue.
d. encourage a competitive atmosphere.
Q:
In productive conflicts, individuals or groups:
a. stress on narrowing conflicts to specifics.
b. encourage a competitive atmosphere.
c. escalate conflict from the original problem.
d. polarize around leadership that is single-minded.
Q:
People who are comfortable with emotionally confrontational talk and view credibility of the other person grounded in their degree of emotional expressiveness are most likely using a(n) _____ of conflict resolution.
a. engagement style
b. dynamic style
c. accommodating style
d. discussion style
Q:
In the context of intergenerational conflict, Millenials differ from baby boomers Generation Y in that Millennials _____ in jobs.
a. tend to be more work-obsessed
b. want less collaboration
c. tend to prefer autonomy
d. demand more flexible schedules
Q:
The _____ is a conflict resolution style that uses an indirect style of communicating along with a more emotionally intense expressiveness.
a. discussion style
b. accommodating style
c. dynamic style
d. engagement style
Q:
Which of the following best defines the term peacebuilding?
a. It refers to working toward equilibrium and stability in a society so that new disputes do not escalate into violence and war.
b. It refers to conversations that are slow, careful, full of feeling, respectful, and attentive.
c. It refers to a view that conflict should be dealt by hiding or suppressing feelings and emotions.
d. It refers to an opposition to the use of force under any circumstances.
Q:
Identify a true statement about facilitated intergroup dialogue.
a. Its focus is more on persuasion rather than on understanding.
b. Its first step involves building a collective vision for the future.
c. It is a direct conflict resolution style.
d. It involves the general population and civic leaders.
Q:
Religious conflict is generally nonviolent.
Q:
Our families play a significant role in our choice of conflict style.
Q:
Mexican managers tend to be more indirect and more polite than U.S. managers in expressing their disagreements.
Q:
A situation in which people have incompatible ideas about what the proper course of action should be is often a(n) _____.
a. affective conflict
b. value conflict
c. cognitive conflict
d. conflict of interest
Q:
Ben and his wife, Jenny, have a disagreement over what kinds of investments they should make for long-term financial security. Ben wants to invest more heavily in risky ventures, while Jenny prefers more secure options such as compact disks or savings bonds. Ben and Jenny have a(n) _____.
a. affective conflict
b. conflict of interest
c. cognitive conflict
d. goal conflict
Q:
When people disagree about a preferred outcome or end state, they are involved in _____ conflict.
a. affective
b. value
c. cognitive
d. goal
Q:
Lisa and her roommate, Kristen, argue over how often they should clean their apartment. Kristen doesn't mind things being out of place or an occasional sweater on the couch. Lisa, however, prefers a more orderly environment in which everything is in its place. Lisa and Kristen are experiencing _____.
a. affective conflict
b. value conflict
c. cognitive conflict
d. conflict of interest
Q:
When dealing with conflict, Julie concentrates on using very precise language, and though she doesn't always feel comfortable with face-to-face conflict, she feels it's important to say what's on her mind. Julie probably uses a(n) _____ approach to conflict.
a. indirect
b. expressive
c. restraint
d. direct
Q:
Ke Xian sees conflict as ultimately destructive for relationships, so he tends to use a(n) _____ approach to conflict, which includes emphasis on vagueness and ambiguity in language and often relying on third parties to help resolve disagreements.
a. indirect
b. expressive
c. restraint
d. direct
Q:
Marita thinks it is better to get angry rather than hide or suppress her feelings so that her husband knows she really cares about the issue. Marita probably uses a(n) _____ approach to conflict.
a. direct
b. emotionally expressive
c. restraint
d. indirect
Q:
People who think of conflict as a threat to interpersonal and community harmony are likely to use _____ and take a nonresistant response like avoidance or dealing with the conflict indirectly.
a. pacifism
b. confrontation
c. avoidance
d. compromise
Q:
Jeong Hwa asked her friend, Su Lee, to talk to her roommate about playing her music too loud late at night. Jeong Hwa probably uses a(n) _____ approach to conflict.
a. direct
b. emotionally expressive
c. restraint
d. indirect
Q:
Tammy, a Korean American, believes it is best to discuss issues in a calm manner. She thinks that showing too much emotion can do more harm than good and so tries to make her relationships stronger by keeping her emotions in check. Tammy most likely uses a(n) _____ approach to conflict.
a. direct
b. emotionally expressive
c. restraint
d. indirect
Q:
Abdul's most recent argument with his friend, Don, escalated from where they should have dinner to a critique of Don's inability to make decisions. Abdul shared all of his frustrations verbally and nonverbally so that Don would understand that he cared and just wanted to make a change. Abdul probably used a(n) _____ conflict style.
a. direct
b. emotionally expressive
c. restraint
d. indirect
Q:
John strongly values his girlfriend, Celia, and he encourages her to try new things. When she talks about going skydiving, he doesn't like the idea because he thinks it is too dangerous. John keeps his emotions in check and tries to find a creative way to let Celia try new things. John is probably using a(n) _____ approach to conflict in his relationship with Celia.
a. dynamic
b. direct
c. peacemaking
d. emotionally expressive
Q:
Kim is direct in her communication and uses discussion to solve conflict because she is generally concerned with preserving her own self-esteem. Kim was probably raised in a(n) _____ society.
a. collectivistic
b. direct
c. individualistic
d. expressive
Q:
Many gays and lesbians believe that their inability to marry legally is unjust and a clear case of inequality, resulting from prejudice and discrimination. This would be an example of _____ conflict.
a. international
b. social
c. economic
d. environmental
Q:
Jossette, a Native American, was pleased to hear that Arizona was renamed "Squaw Peak" to honor a Native American woman who died in Iraq. For Jossette, that decision helped to settle a(n) _____ conflict because she saw the word "squaw" as an insult to Native American women.
a. environmental
b. economic
c. historical
d. political
Q:
When people differ in ideologies on specific issues, such as spousal roles, they are most likely engaged in a(n) _____ conflict.
a. value
b. cognitive
c. affective
d. goal
Q:
Australia, Germany, and Switzerland do not allow same-sex marriages, but offer alternative types of legal recognition of these relationships.
Q:
According to the proximity principle, one is more likely to be attracted to and form relationships with those one sees often.
Q:
Identify and discuss the benefits of intercultural relationships.
Q:
What challenges do people face in intercultural friendships?
Q:
How are gay relationships different from straight relationships?
Q:
What is the role of turning points in the development of an intercultural relationship?
Q:
How might computer-mediated communication facilitate intercultural relationships?
Q:
How might intercultural couples be affected by the society in which they live?
Q:
Identify and discuss the challenges in intercultural relationships.
Q:
A perceived or real incompatibility of goals, values, expectations, or processes between two or more interdependent parties is known as _____.
a. accommodation
b. compromise
c. conflict
d. ambiguity
Q:
Irwin is unsure of how to handle a conflict with his girlfriend, Wenshu. She wants to spend their vacation with family, while he would like to take a trip to an exotic location. They haven't argued, but Irwin is confused about how to resolve their different desires. Irwin is discovering that there is a great deal of _____ in intercultural conflicts.
a. confrontation
b. ambiguity
c. mediation
d. pacifism
Q:
When individuals become aware that their feelings and emotions are incompatible, they are most likely experiencing _____ conflict.
a. affective
b. value
c. cognitive
d. goal
Q:
Philip has decided to move in with his girlfriend. His parents are highly critical of his decision because they feel that living together before marriage is morally unacceptable. Philip and his parents are experiencing _____ conflict.
a. affective
b. value
c. cognitive
d. goal
Q:
There is often more anxiety in the early stages of intercultural relationships compared to intracultural relationships.
Q:
A recent study from the Williams Institute at UCLA has found that same-sex couples are more likely to divorce than opposite-sex couples.
Q:
Learning that comes from a particular relationship but generalizes to other contexts is known as cognitive consistency.
Q:
Intercultural interactions in which one or both parties have few negative expectations and no negative stereotypes prior contact probably have less anxiety.
Q:
Actual similarity is a greater factor than perceived similarity in relationship formation.
Q:
The term "friend" has pretty much the same meaning in all cultural groups.
Q:
Even though they are shorter lived, gay relationships are happier and more mutually productive than many opposite-sex relationships.
Q:
People in intercultural marriages are more likely to disagree about how to raise their children than people in intracultural marriages.
Q:
Asian American men and African American women are more likely than Asian American women and African American men to marry outside their cultural group.
Q:
Once a person has developed one intercultural relationship it's generally easier to develop other intercultural relationships.