Q&A Hero

Q: According to researcher William Schutz, relationships fulfill three needs. Which of the following is not one of these? A. popularity B. inclusion C. control D. affection

Q: When opposing goals meet, _____ tensions occur. A. diabolic B. dialectical C. diverse D. defensive

Q: Which type of communication is designed to open the channels of communication? A. phatic B. plastic C. pathetic D. popular

Q: The discrepancy between desired and achieved social relationships is called A. affection. B. loneliness. C. control. D. all of these

Q: An interpersonal relationship is A. an online relationship. B. a sexual relationship. C. a meaningful relationship. D. a phatic relationship.

Q: Communication privacy management theory describes A. the costs and benefits of our relationships. B. the idea that progress over time in intensity and intimacy. C. the establishment of the boundaries that we decide others may or may not cross. D. how each of our relationships meet different needs.

Q: The amount of trust we place in another person that can be analyzed with a diagram by William Rawlins is called the A. trust diagram. B. trust matrix. C. trust method. D. trust molecule.

Q: According to the _____ theory of social relationships, we work to maintain a relationship only as long as the benefits outweigh the costs. A. cost-benefit-cost B. benefit-benefit-cost C. cost-cost D. cost-benefit

Q: At what point in a relationship do people become good friends and often adopt nicknames for each other? A. initiating B. experimenting C. intensifying D. integrating E. bonding

Q: The varying degrees to which we all need to maintain a feeling of mutual interest with others is called A. inclusion. B. control. C. affection. D. social penetration.

Q: Tolerance of vulnerability refers to A. your tolerance for being lied to. B. your trust in yourself. C. the degree of trust that another person will accept your disclosures without hurting you. D. the acceptance of others weaknesses. E. the acceptance of your own weaknesses.

Q: The voluntary, purposeful revealing of confidential personal information about us that others would not otherwise have access is known as A. self-disclosure. B. self-concept. C. circumscribing. D. bonding.

Q: At which stage of a relationship do the participants ask, How can I distinguish me from you? A. initiating B. experimenting C. intensifying D. differentiating E. none of these

Q: At which stage of a relationship is there a decrease in the quantity and quality of communication? A. experimenting B. differentiating C. circumscribing D. none of these E. all of these

Q: At which stage of a relationship do people begin to share things in common, disclose more, and become better at predicting each other's behavior? A. experimenting B. intensifying C. integrating D. bonding E. differentiating

Q: At which stage of a relationship are two individuals first identified as a pair or a team? A. initiating B. intensifying C. integrating D. bonding E. stagnating

Q: According to social penetration theory, the depth of a relationship has to do with A. how far you distance yourself when talking to another person. B. how much you reveal. C. how many topics you discuss. D. how central the topics you discuss are to your self-concept.

Q: According to social penetration theory, the breadth of a relationship has to do with A. how far you distance yourself when talking to another person. B. how much you reveal. C. how many topics you discuss. D. how central the topics you discuss are to your self-concept. E. none of these

Q: Loneliness results from A. having too many interpersonal relationships. B. a perceived discrepancy between desired and achieved social relationships. C. a balance between desired and achieved social relationships. D. inclusion.

Q: William Schutz notes that inclusion has to do with the problem of A. top or bottom. B. close or far. C. in or out. D. all of these

Q: If our need for affection goes unfulfilled, we are likely to conclude A. that we are unlovable. B. that people will remain emotionally unattached to us. C. both of these D. neither of these

Q: Which of the following has to do with giving and receiving love and experiencing an emotionally close relationship? A. inclusion B. affection C. control D. all of these

Q: An interpersonal relationship is A. dyadic. B. allows communication of a personal nature. C. develops shared history. D. all of these

Q: When we equivocate, we use purposefully vague language. A. true B. false

Q: The grapevine is an informal conversational network in organizations. A. true B. false

Q: Predictability versus novelty and openness versus privacy are examples of dialectical tensions that tend to remain stable in a relationship over time. A. true B. false

Q: The cost-benefit/social exchange theory holds that we work to maintain a relationship only as long as the benefits we receive from it outweigh the costs involved in maintaining it. A. true B. false

Q: The theory of social penetration holds that as a relationship becomes more intimate, the relationship will move from shallow depth to more intensity over time. A. true B. false

Q: Affection is concerned with establishing and maintaining a feeling of mutual interestthat is, the feeling that others take an interest in us and we can take an interest in others. A. true B. false

Q: Control is concerned with establishing and maintaining satisfactory levels of influence and power in our relationships. A. true B. false

Q: Social networking is an example of distance relating. A. true B. false

Q: A common reason people lie is to benefit themselves. A. true B. false

Q: Obtaining a marriage license would occur during the intensifying stage of a relationship. A. true B. false

Q: Gossip is an example of phatic communication. A. true B. false

Q: Using specific examples, explain either technology or cultures influence on listening.

Q: According to Deborah Tannen, Boys learn to hold center stage by talking; girls learn to listen. Agree or disagree with Tannen and provide reasons for your stance.

Q: To get what you want in your career, stop talking and start listening. Relate this comment to your understanding of the principles of listening and critical thinking.

Q: Discuss your view of the impact the cellular phone has had on our listening habits.

Q: Comedian George Burns once said, I cant help hearing, but I dont always listen. In what ways does this comment illustrate your understanding of the concepts of listening we have covered in this class? Be specific.

Q: Discuss the relationship between listening and memory.

Q: What is feedback? Discuss the types of evaluative and nonevaluative feedback.

Q: What is listening? Describe the nature of serial communication. Distinguish between hearing and listening.

Q: Which of the following statements is true? A. Women provide more vocal and verbal feedback when speaking with others. B. Men are more comfortable listening to the emotional content of a message than women. C. Men listen to have others like them, not to have others respect them. D. Men tend not to focus on the structure of a message.

Q: Visualization, paraphrasing, and repetition are methods used A. to retain information. B. to evaluate content. C. when persuading others. D. when empathically listening.

Q: Red-flag words A. vary from one person to the next. B. cause the listener to react emotionally. C. may reduce our listening efficiency to zero. D. have all of these effects on a listener.

Q: A person who asks questions about the validity of opinions, evidence, and assumptions has the characteristics of A. an online communicator. B. a critical thinker. C. an uncritical thinker. D. a giver of supportive feedback.

Q: When we use I messages, we A. are likely to place the blame on ourselves. B. avoid placing blame. C. display our feelings in a judgmental context. D. communicate all of these things.

Q: Paraphrasing A. is a useful was to demonstrate a willingness to understand. B. is a method of rephrasing anothers message to verify comprehension. C. is used in the process of nonevaluative feedback. D. is described by all of the above statements.

Q: Which statement concerning formative feedback is true? A. Timing is the most important element. B. Negative feedback is most effective when given right after a task is completed. C. Positive feedback is least effective when given just before a task is to be repeated. D. Similar to traditional negative feedback, its likely to demoralize another person.

Q: Which statement is an inaccurate description of feedback? A. When it is unconscious, it may produce unintended results. B. We may use it consciously to evoke a desired response. C. In the classroom, it may hinder comprehension when it takes the form of insincere interest and understanding. D. Verbal feedback is much more reliable way to communicate your reaction than nonverbal feedback.

Q: According to Daniel Goleman, empathic listeners are effective at A. centering. B. decentering. C. limiting themselves to sympathetic responsiveness. D. restricting their use of the paraphrase.

Q: Which of the following statements is true? A. Hearing involves a higher state of expectancy than listening. B. Listening involves fewer of our senses than hearing. C. Listening requires less conscious effort than hearing. D. Listening is affected to a greater extent by who we are than hearing is.

Q: Gossip is a form of A. serial communication. B. nonevaluative feedback. C. dialogic listening. D. mindfulness.

Q: According to Deborah Tannen, which behavior most accurately describes the listening patterns of females? A. Because of their need for independence, they may find it harder to listen. B. Listening to directions often implies inferiority. C. They may ask strangers for directions even when they seem sure of where they are going. D. They dont like listening to advice because it implies they are not in control.

Q: A common danger of serial communication is that A. the message that exists in the mind of the speaker replaces other data. B. the message that is interpreted by the hearer replaces other data. C. the chain of command may upset the already-established hierarchy. D. ideas may become distorted by as much as 80 percent.

Q: Listening is a very important skill to master because A. it is at the root of poor communication between spouses and between parents and their children. B. we spend more of our communication time listening than speaking. C. it is the primary way we receive information. D. of all of these reasons.

Q: A type of nonevaluative response is A. understanding. B. misunderstanding. C. paraphrasing. D. all of these E. none of these

Q: We state an opinion about others when giving A. evaluative feedback. B. positive evaluative feedback. C. negative evaluative feedback. D. all of these

Q: One effective skill that shows we are actively listening to another to understand their point of view is A. judging. B. paraphrasing. C. avoiding eye contact. D. completing their sentences.

Q: Empathic listening is intended A. to help others. B. to ignore others. C. to forget others. D. none of these

Q: When we listen empathically, we A. listen for pleasure. B. seek to understand the feelings of another person. C. seek to determine the accuracy of a message. D. listen to gain knowledge.

Q: Red-flag words A. increase our listening efficiency. B. prevent us from reacting emotionally. C. help us focus our attention. D. sharpen our perceptions and understanding. E. none of these

Q: When we listen critically, we A. listen for pleasure. B. seek to understand the feelings of another person. C. seek to determine the accuracy of a message. D. listen to gain knowledge.

Q: Probing is a nonevaluative feedback technique in which we A. ask people for additional information. B. paraphrase what we believe we have heard. C. send you messages. D. attempt to produce feelings of defensiveness.

Q: Nonevaluative feedback is designed to A. direct someone's actions. B. present our own personal opinions. C. learn more about someone else's feelings. D. all of these E. none of these

Q: When we give evaluative feedback, we A. are illustrating a message chain. B. are sending an I message. C. make no reference to our personal opinions or judgments. D. make judgmentseither positive or negativebased on our own system of values. E. also receive an evaluation from our listeners.

Q: The verbal and nonverbal messages that a person consciously or unconsciously sends in response to another person's communication are called A. feedback. B. serial communication. C. you messages. D. empathic listening.

Q: Listeners who are focused on a task and concerned with outcomes are known as A. time-oriented listeners. B. action-oriented listeners. C. content-oriented listeners. D. people-oriented listeners.

Q: Listening A. is automatic. B. requires no conscious effort. C. is a deliberate process. D. is both automatic and a deliberate process. E. none of these; hearing and listening are the same

Q: Deborah Tannen holds that for men, listening to directions A. implies inferiority. B. is such a frequent experience that they often ask for directions unnecessarily. C. is a way to make other people feel important and needed. D. none of these

Q: In the HURIER model, the letter H stands for A. heart. B. head. C. helping. D. hearing.

Q: Researchers such as Ralph Nichols suggest that we accurately retain what percentage of information gained from listening to others? A. 25 percent B. 50 percent C. 75 percent D. 100 percent

Q: Listening to music on an iPod or watching a movie are examples of appreciative listening. A. true B. false

Q: The HURIER model is a model of remembering that focuses on six steps. A. true B. false

Q: Speech-thought differential refers to the fact that we can speak faster than we can think. A. true B. false

Q: Communicating through voice mail is an example of asynchronous listening. A. true B. false

Q: Nonevaluative feedback is often construed as positive. A. true B. false

Q: The speaker who prefaces comments with statements such as in my opinion or it seems to me is more likely to create defensiveness on the part of the listener. A. true B. false

Q: A completer is a listener who typically listens for and points out the errors of the speaker in order to diminish his or her effectiveness. A. true B. false

Q: Mindfulness allows us to focus on another person and what is happening in the here and now by emptying our minds of personal concerns and interfering emotions. A. true B. false