Q&A Hero

Q: Listening is passive; hearing is active. A. true B. false

Q: According to the text, Americans give more direct feedback to each other than Japanese people. A. true B. false

Q: One function of nonverbal communication is to negate a verbal message. A. true B. false

Q: Ralph Waldo Emerson said, What you are speaks so loudly that I cannot hear what you say. What did he mean? In what ways does his statement illustrate the principles of nonverbal communication including kinesics, artifacts, proxemics, and paralanguage? Be specific.

Q: Israeli Prime Minister Golda Meir once said, You cannot shake hands with a clenched fist. Discuss this statement in light of your understanding of nonverbal communication.

Q: What is proxemics? Include a discussion of intimate, personal, social, and public distance. Which type of distance is most appropriate in most business situations?

Q: Discuss ways in which clothing can affect communication.

Q: Define nonverbal communication, and discuss why nonverbal cues can be ambiguous.

Q: Emotions may be expressed on the Internet by using A. code words. B. emotional shorthand. C. emoticons. D. clip art.

Q: Which of the following is a highly mobile, quickly changing space that functions as a personal bubble? A. personal distance B. visual territory C. proxemic D. informal space

Q: Which of the following is not included in paralanguage? A. vocal cues such as pitch, volume, and voice rate B. artifacts such as clothing accessories C. nonfluencies D. pauses in speaking and silences

Q: Edward Hall identifies public distance as A. 0 to 18 inches. B. 18 inches to 4 feet. C. 4 to 12 feet. D. 12 feet and farther.

Q: Which of these is not an aspect of kinesics? A. pitch B. facial expressions C. posture D. gestures

Q: Which of these is not considered one of the functions of nonverbal communication, according to Knapp and Hall? A. message negation B. message accentuation C. message regulation D. message reversal

Q: Which of the following statements is correct? A. Verbal and nonverbal messages are often contradictory. B. Nonverbal and verbal communication are used almost equally to communicate a message. C. Verbal communication is nearly twice as important as nonverbal communication. D. Although nonverbal communication conveys more information, the verbal mode is more reliable.

Q: The study of the use of time is called A. chronemics. B. chromatics. C. kinesics. D. haptics.

Q: You reserve space for yourself and help define territory by using A. markers. B. tickets. C. clues. D. signals.

Q: Meaningless sounds or phrases in speech are called A. fluencies. B. nonfluencies. C. flaps. D. nonflaps.

Q: Jewelry is an example of A. antique communication. B. excessive communication. C. star power communication. D. artifactual communication.

Q: Politely ignoring others so that you will not infringe on their privacy is an example of A. civil unrest. B. civil attention. C. civil inattention. D. civil rejection.

Q: Which of the following is an example of a fixed feature? A. sidewalk B. desk C. car D. library

Q: According to the text, A. men are more likely to touch women than women are to touch men. B. women are more likely to touch men than men are to touch women. C. men and women touch about the same. D. women are more likely to touch other women than men.

Q: Chronemics refers to the study of the use of A. time. B. color. C. touch. D. distance. E. none of these

Q: With respect to nonverbal communication, chairs, sofas, and plants are examples of A. features. B. proxemics. C. semi-fixed features. D. visual dominance markers.

Q: Which of the following is an example of a country with a contact culture? A. England B. Saudi Arabia C. Sweden D. Japan

Q: Artifacts in nonverbal communication include A. jewelry. B. clothing. C. neither jewelry nor clothing. D. both jewelry and clothing.

Q: Women _____ more than men. A. smile B. avoid smiling C. frown D. avoid frowning E. none of these

Q: Japanese engage in eye contact _____ Americans typically do. A. more than B. less than C. at about the same rate that D. none of these

Q: Which of the following is incorrect? A. Self-confident liars are much less likely to be suspected by others. B. Those who plan and rehearse their deceptive messages tend to experience no guilt about lying. C. We tend to become worse at lying as we age. D. Those who are more self-aware are better at deceiving others than those who are less self-aware.

Q: According to neurolinguistic programming, we look in one direction to recall something and in ______ direction when we invent or make up something. A. the same B. a different C. an upward D. none of these

Q: When we mask an emotion, we A. internalize it. B. replace it with another emotion. C. intensify it. D. neutralize it.

Q: Olfactics is the A. study of the use of space. B. study of language C. study of the use of time. D. study of the sense of smell.

Q: The term haptics refers to A. the context within which nonverbal communication occurs. B. the eyebrows and forehead. C. touch. D. territoriality.

Q: Which of the following is an example of territoriality? A. Someone leaning in close to a neighbor while speaking to him B. A teenager not allowing her younger brother to enter her room C. A doctor avoiding making eye contact with a patient D. A salesperson touching the elbow and shoulder of a client

Q: Semi-fixed-feature space includes items to create distance such as A. chairs. B. desks. C. sofas. D. plants. E. all of these

Q: Which of the following distances is used most often during a normal conversation with friends? A. intimate B. personal C. social D. public

Q: Edward Hall uses the term proxemics to refer to A. clothing as a nonverbal cue. B. peoples use of time. C. peoples use of space. D. a system for evaluating the effectiveness of nonverbal communication.

Q: Highness or lowness of the voicepitchis a component of A. proxemics. B. paralanguage. C. kinesics. D. physique.

Q: Paralanguage includes all but which of the following? A. pitch B. words C. rate D. volume E. pauses

Q: According to Albert Mehrabian, when people are compelled to assume inferior roles, they A. raise their heads. B. lower their heads. C. raise their shoulders. D. square their shoulders.

Q: Which of the following statements about smiling is true? A. Males and females tend to smile when seeking someone else's approval. B. Women smile more frequently than men do. C. Women tend to smile even when given negative messages. D. all of these

Q: Eye contact and lack of eye contact relays certain types of information, including A. whether a communication channel is open. B. of anothers need for inclusion. C. clues to the kind of relationship people share. D. all of these

Q: When we practice civil inattention, we A. refuse to shake a stranger's hand. B. look at only the feet of approaching people. C. stare at people for extended periods of time. D. let our eyes rest only momentarily on another person. E. let other people know that we are bored.

Q: With regard to eye gaze, Bandler and Grinder theorize that A. people look in one direction when they try to remember something and in a different direction when they try to invent something. B. people look in the same direction whether they are trying to remember or to invent. C. people never stare at others they consider nonpersons. D. none of these.

Q: Cultures that encourage displays of warmth, closeness, and availability are referred to as A. contact cultures. B. low-contact cultures. C. dominant cultures. D. submissive cultures.

Q: Which of the following helps us control our facial behaviors? A. deintensifying emotions B. neutralizing emotions C. masking emotions D. each of the above

Q: Which of the following nonverbal modes is the main channel for communicating emotions? A. face B. posture C. back D. walk E. all of these are equally important

Q: Which of the following is not included in the study of kinesics? A. gestures B. facial expressions C. posture D. voice E. kinesics includes all of these

Q: Kinesics is a term for A. body type. B. body language. C. vocal cues. D. the distances we keep between ourselves and others.

Q: When there is an incongruity between verbal and nonverbal messages, it is probably most beneficial to A. ignore both sets of messages. B. pay greater attention to the verbal message. C. pay greater attention to the nonverbal message. D. pay equal attention to both sets of messages.

Q: All of the kinds of human messages and responses not expressed in words are called A. paralanguage. B. nonverbal communication. C. kinesics. D. proxemics.

Q: Approximately how much of a normal two-person conversation is communicated nonverbally? A. 20 percent B. 35 percent C. 65 percent D. 90 percent

Q: Who said, He that has eyes to see and ears to hear may convince himself that no mortal can keep a secret? A. Ralph Waldo Emerson B. Edward Hall C. Albert Mehrabian D. Sigmund Freud

Q: Color affects us emotionally and physiologically. A. true B. false

Q: Ethnic mixing is changing the face of attractiveness in advertising. A. true B. false

Q: Posture and gestures are important components of haptics. A. true B. false

Q: Civil inattention is avoiding sustained eye contact; staring is usually considered impolite. A. true B. false

Q: A speaker can use his or her eye movements to express nonverbal messages in ways that contradict their verbal message. A. true B. false

Q: Silence can relay important nonverbal communication. A. true B. false

Q: In U.S. culture, men neutralize their facial expressions when experiencing fear and sadness more than women do. A. true B. false

Q: Visual dominance is calculated by comparing the percentage of looking while speaking with the percentage of looking while listening. A. true B. false

Q: We tend to associate high-pitched voices with strength and maturity. A. true B. false

Q: About one-third of the meaning of a message is communicated nonverbally. A. true B. false

Q: Discuss the growing use of (a) pop language, and (b) profanity. What do you attribute the prevalence of each to? Indicate if you believe either has a place in public or in the mainstream media.

Q: Using any cartoon in the chapter, explain a kind of problem we may experience when attempting to use language to share meaning.

Q: Words, like eyeglasses, blur everything that they do not make more clear. How does this statement reflect your understanding of language and communication? Be specific.

Q: In his book Some Limitations of Language, researcher Harry Weinberg said: Whatever we call a thing, whatever we say it is, it is not. For whatever we say is words and words are words and not things. The words are maps, and the map is not the territory. In what ways does Weinbergs observation sum up the content of this chapter?

Q: What is a sublanguage? When is it appropriate to use a sublanguage? When is it not appropriate to use such a language?

Q: Distinguish between connotative and denotative meaning. Give an example of each.

Q: Draw and explain the triangle of meaning.

Q: Characteristics of online speak include A. short sentences. B. informality. C. decreased use of punctuation. D. all of these

Q: Gender-lects is a term coined by linguist Deborah Tannen that describes A. language differences attributed to gender. B. words and phrases used to promote oneself as hip. C. may result in nonlinear behavior. D. perpetuates the stereotype of the computer geek.

Q: A person who has an extensional orientation is likely to A. be easily fooled by a label. B. look beyond the label and inspect the item. C. be more disposed to fantasy than reality. D. rely on the approval of others.

Q: Powertalkers may be described A. as rarely hesitating. B. as credible and influential. C. as speaking directly and to the point. D. by all of these.

Q: Which of these descriptions fits male speech patterns? A. They use more qualifiers. B. They choose verbs that indicate less certainty. C. They use fewer disclaimers. D. They are more preoccupied with politeness.

Q: The purpose of a tag question is to A. send the conversational ball to the other court. B. seek confirmation for the speakers perceptions. C. avoid offending the listener. D. contradict the listener.

Q: Code words A. are a form of prejudiced language. B. are a way to express ethnic differences without being racist. C. have been condemned in a court ruling as creating a hostile environment for various racial groups. D. can be described by all of these.

Q: The Sapir-Whorf hypothesis A. explains why linguistic determinism takes precedence over linguistic relativity. B. illustrates why a more complex language system is superior to a more simplistic one. C. points out the dangers of poor translations in intercultural communication. D. shows how the language we speak helps shape our world and our behavior.

Q: An idea that is communicated using a high level of abstraction A. relies on connotative meanings to be successful. B. involves the use of symbols more than words. C. is open to more confusion of meaning. D. tends to elicit a reply on a lower level of abstraction.

Q: Which of the following factors impact on the meaning of a word? A. region of the country B. time C. personal experience of the individual D. all of these